Diploma in Health Services Management (Level 7)

DHSM202: Facilitating Training and Development

Term 3 2017
Assessment 1: Training Proposal
Level 6 Credits 15
Assessment 1 Total Marks / Weighting 45 marks / 15%
Week Due Week 3 Submission Date

Instructions:
1. Ensure your Name, Student ID, Lecturer’s Name and Date is entered on this page.
2. Read the instructions carefully.
3. This is an individual assignment.
4. Your submission should be in the research report format. Please refer to Research Report Guidelines
provided.
5. You are not allowed to present or hand in the same or similar assignment of another individual. This
will be regarded as cheating and will be marked zero.
6. Please use the following formatting guidelines for submitting the completed assignment:
Font Size : 12
Font Type : Times New Roman, Arial, Helvetica
Line space : 1.5
Headings size : 14, 16
7. You must complete each task on your own and you are encouraged to conduct your own report based
on class exercises, hand-outs, notes and external sources as a support tool.
8. If you are unsure of any task stated in the assignment, consult your lecturer to seek clarification.
9. Anything that is not your own work must be acknowledged through referencing. Plagiarism would be
dealt with zero tolerance and you would fail the assessment.
10. “APA” 6th Edition referencing and citation are compulsory.
11. A soft copy of the Final Research Project (Assessment 3) must be submitted on Turnitin on Moodle
and a hard copy must be handed/submitted to the lecturer by Week 13 (Term B), please save your
file as: ID Number/FULL NAME/202/Assessment 1.
12. Be advised that any similarity rate 25% or above will result in zero marks as stipulated above.
13. Your lecturer/tutor may require that you undertake an oral evaluation if there are any concerns about
the originality/authenticity of your work.
14. Late submissions may be accepted with a deduction of 10% for up to 5 days from due date.

Student Undertaking:
I have read and understood the instructions for the open book assessment. I understand that I will be
assigned a zero if I am found to engage in any unethical practice.
Student Name Student ID

Student Signature Date

Assessor Name Total Marks / 45
Assessor Signature % Weighting / 15%

Question P/A Intro S1 S2 S3 S4 S5 S6 S7 S8 CR APP Total

No.
Total 2 2 5 5 5 8 6 2 2 2 2 4 45
Marks
Allocated
Diploma in Health Services Management (Level 7)

DHSM 202 Facilitating Training and Development

Aim: To enable managers to design learning sessions that facilitate the education and training of
health professionals.

Level 6
Credits 15

Class Contact Hours 60

Lecturer supervised tutorial 12
Independent Learning 78
Total Student Learning Hours 150

LEARNING OUTCOMES ASSESSED

Learning Outcome Section Mark Allocation Percentage
Allocation
LO1: Identify, analyse and Proposal 2 marks
diagnose the training needs of a Abstract/Summary
cohort within the health sector.
Introduction 2 marks

Section 1 5 marks

Section 2 5 marks

Section 3 5 marks

Section 4 8 marks

Section 5 6 marks 15%

Section 6 2 marks

Section 7 2 marks

Section 8 2 marks

Conclusion 2 marks

Academic & 4 marks

Professional
Presentation

Total 45 marks 15%

GLOSSARY
Identify To recognise a problem, need, fact, concept; and to show that it exists.
Analyse To study or examine something in detail, in order to discover more about it.
Diagnose To identify, investigate and analyse the possible symptoms and/or cause(s) of a
(Business dysfunctional aspect in business context.
context)
Diploma in Health Services Management (Level 7)

Assessment Task: (45 marks = 15%)

You are the Human Resource Manager at a large private medical service / health care provider in
New Zealand. You have identified a specific need / issue which calls for staff training. You are now
required to submit a written proposal to top management to explain the identified training need /
issue and request funding to implement a training program. You are allowed to invent additional
scenario information to support your proposal. Please follow the outline below to complete this
proposal. Use the categories as chronological headings and sub-headings or guidelines to present
your proposal.

Please note: This proposal will form the base of Assessment 3 in this module. Identify a current /
existing training need which may also be universal across other organisations in the Health Services /
Health Care industry in New Zealand. The training need / issue may have or cause several related
effects resulting in a negative customer experience of the service.

This module enables a demonstration of knowledge and understanding to formulate and design a
training course based on an analysed training need (issue) identification. Following this in
Assessment 3, you will be required to design a complete training program aimed at generating
solutions for this training need / issue or opportunity identified in this assessment.

PROPOSAL ABSTRACT / SUMMARY PAGE (Learning Outcome 1)

(2 marks)
Overview of what the reader can expect to find in the proposal including the training need
identification, proposal request and intended outcome.
(maximum 120 words)

INTRODUCTION (Learning Outcome 1)

(2 marks)
Briefly Introduce the identified training need / issue
Briefly Introduce the different sections of the proposal
(120 to 150 words)

ANALYSIS OF THE TRAINING NEED

SECTION 1: DEFINE AND DISCUSS THE CENTRAL ISSUE (Learning Outcome 1)
(5 marks)
This section should include a background and timeline, for example:
 What causes you to think there's an issue?
 Where is it happening?
 How is it happening?
 When is it happening?
 With whom is it happening?
 Why is it happening?
 Identify the core issue / cause
 Any recent internal / external process or procedure changes?
(150 to 200 words)

SECTION 2: EXPLAIN EFFECTS AND IMPACT OF THE ISSUE (Learning Outcome 1)

(5 marks)
This section should explain effects and impact of the issue, for example:
 Poor customer experience, cost, staff morale, constraints, organisational culture and
orientation, use example(s), etc.
Diploma in Health Services Management (Level 7)

(150 to 200 words)

SECTION 3: LINK THE ISSUE TO ORGANISATIONAL GOALS (Learning Outcome 1)

(5 marks)
This section should explain effects and impact of the issue, for example:
 State the organisational goals / mission / vision and value statements of the organization.
 Discuss how the training need / issue align (or is not aligned) to the organisational goals.

(150 to 200 words)

SECTION 4: RESEARCH SUPPORT (Learning Outcome 1)

(8 marks)
State and discuss at least 4 researched opinions / sources related to this training need / issue.

(120 -150 words each)

SECTION 5: METHODS USED TO IDENTIFY THE TRAINING NEED (Learning Outcome 1)

(6 marks)
Shortly discuss at least TWO methods and TWO results, for example:
 Basic training needs assessment techniques that may include: direct observation,
questionnaires, customer surveys, consultation with staff in key positions and/or with
specific knowledge, review of relevant literature, interviews, focus groups,
assessments/surveys, records & report studies, work samples, etc.
(50 – 100 words each)

SECTION 6: PRESENT A SOLUTION (Learning Outcome 1)

(2 marks)
Present the possibilities if this training need / issue should be ignored. What "needs" will be
addressed by the training? State the desired outcome of the proposed training (state what the
organisation is to accomplish with this training).
(120 – 150 words each)

SECTION 7: IDENTIFY THE TARGET AUDIENCE/STAFF GROUP FOR PROPOSE TRAINING

(Learning Outcome 1)
(2 marks)
This section should explain the target audience/staff group for proposed training, for example:
 Who needs to be trained? (target audience according to positions held in the
organisation)
 What are the knowledge, skills, and abilities and organisational influence of the target
audience?)
 Why will the selection of the target audience have the largest impact to resolve this
training need / issue
 Select 5+ attendees
(120 – 150 words each)
Diploma in Health Services Management (Level 7)

SECTION 8: SUMMARY OF COST ANALYSIS AND LOGISTICAL INFORMATION OF TRAINING

AVAILABLE (Learning Outcome 1)
(2 marks)
This section should explain the summary of cost analysis and logistical information of training
available:

 Name a training company (fictional) specialising in this type of training.

 State the proposed duration of training including dates. Summarise a cost breakdown
(per person attending, per group / hour, venue, catering and stationary requirements,
travel, etc.).
 State the total cost to the organisation.
 What in-house resources are available for the training?
(120 – 150 words each)

CONCLUSION: FORMALISE THE PROPOSAL REQUEST (Learning Outcome 1)

(2 marks)
This section should conclude all sections and formalize the proposal by addressing the following:
 Why will the target audience and organisation benefit from this training?
 What post-training changes are anticipated?
 Request a favourable outcome in approval of this training program
(+- 100 words)

ACADEMIC & PROFESSIONAL PRESENTATION (Learning Outcome 1)

(4 marks)
Grammar and spelling (2 marks)
Appropriate APA 6th ed. citations and end reference list (2 marks)
Diploma in Health Services Management (Level 7)

FACULTY OF BUSINESS
LECTURER’S FEEDBACK / COMMENTS FORM
Term 3 2017 Course Code

Course Name

Lecturer(s) Name

Assessment (1/2/3)

Feedback / Comments:

STUDENT ACKNOWLEDGEMENT:
I/We have read and understood the comments above.

________________________________ ___________________________
Student Signature(s) Date

Student Name:

Student ID:
Diploma in Health Services Management (Level 7)