Francesco Pertoldi

Personal Profile

A reservation and fares technician with a proven track record in the Airline distribution products. Ability to
manage multiple initiatives with deadlines and strong attitude on responding quickly to changing
situations and work well under pressure while maintaining individual and team effectiveness.
Demonstrated experience on changing priorities with highly ability on problem solving, conflict resolution,
motivation and negotiation. Quick learner, confident, ambitious, proactive with excellent communication
and influencing skills and adaptive to any position.

26 November 2016- 31 Dicember 2016 -Specialist of Airline Reservation systems - SAI

S.p.A. (Società Aerea Italiana)

Fixed contract with ALITALIA Revenue Managment to support/solve reservation issues for the post cut over
phase (migration from Alitalia to Sabre reservation system)

14 July 2015- 27 October 2016 - SAI S.p.A. (Società Aerea Italiana)

Fixed contracts in charge of technical and functional testing within the migration of the reservation systems
from ALITALIA to SABRE suite (Metamorphosys project) :

1) Most important ALITALIA codeshare agreements (EY, AF. KL, UL etc) , included seamless features
2) All major GDSs
3) Member of the Commander Center during all phases of cut over

2006 –2014: Technician support and development of Alitalia Reservations systems CAI
S.p.A. (Società Aerea Italiana)

Within the Distribution department in charge of :

 Maintenance and setting of Alitalia reservations systems

 Inventory system control linked to reservation System(avail and overbooking)
 Follow up of code share agreements issues
 Development of several code share agreements according to IATA requirements
(AIRIMP) between Alitalia and:
 ETIHAD bilateral
 ETIHAD REGIONAL F7 bilateral
 AIRSEYCHELLES (HM) bilateral
 AEREOLINEAS ARGENTINAS (AR ) bilateral
 AZERBAIJAN (J2) unilateral
 JET AIRWAYS INDIA 9W bilateral
 MALAYSIAN AIRLINES MH bilateral
 CHINA EASTERN AIRLINES MU (bilateral)
 CESKOSLOVENSKE AEROLINIE OK migration on 1A system
 KQ KENIA AIRWAYS
 I9 AIRITALY
In the SKYTEAM area in charge of testing in the EDIFACT modality the following functionalities

 Interactive availability (DCA)

 Interactive sell (DCS)
 PNR view
 Seamless cascading

As a part of reservation office in charge for the following reservation system migrations

 From AIRONE (SABRE) to ALITALIA ARCO system

 From AIRONE (ARCO) to NAVITAIRE system
 From ALITALIA to Amadeus in particular in terms of interlinks GDS tastings (external system,
PNR, DCA , DCS , MSL,,IMAP ;IPRS ,AVS )
 From ALITALIA (ARCO) to SABRE for the codeshare testing effort

2001 - 2006: Technician support and development of Alitalia fares systems

Within the Distribution department in charge of:

 Maintenance, development and help desk of Alitalia own fare System

 Migration of domestic and confidential fares from Alitalia fares system to Globalfares (Galileo)
 Project for the reconciliation of the fare basis originated by other airline
 Business best buy fare quotation (COP;DMC;BHC;COM;CPM,HIP)
 Fare quotation according to IATA requirements in terms of removal of ISI indicators and fare
checks
 Help desk and trainings for new employer ALITALIA system used

1998-2001: Special service agent Alitalia

 Reservation special agent for (DEPO,DEPU,INAD, ID ) & Health Procedures UMNR,STCR OXYG
 Re protection in cases of delay/cancellations/operational disruptions
 Queues management
 Support help desk to external providers of reservation (AMADEUS; GALILEO;SABRE)
 CodeShare Special Services

1997-1998: Sales and Reservation Agent

International Reservation Agent in Alitalia call center dedicated also to frequent flyer passengers and top
customers.
Assist Frequent Flyers in all aspects of the frequent flyer program, focusing on a comprehensive
understanding of the Top Customers complex needs and preferences including signing up new members
and redeeming miles.
Education & Languages:

 High school diploma majoring Scientific subjects

 Certificate of Achievement in the following courses

 Reservation and fares in AZ systems (ARCO) made by Alitalia
 IATA fares done by SIGNM (Alitalia group) made by Alitalia
 Reservation and Ticketing in AMADEUS (ALTEA) made by Alitalia
 Amadeus Code Share made by AMADEUS
 Certificate of Attendance In the following courses made by Amadeus
 Amadeus ALTEA INVENTORY suit
 Amadeus Origin and Destination module
 Amadeus Process Customer
 Amadeus carrier prefer display
 Amadeus ROC process

 SABRE SYSTEM SOLUTION

Reservation and Ticketing

Code Share automation e Schedule Change certifications

 AMADEUS SYSTEM SOLUTION

Reservation and Ticketing

Code Share
ALTEA INVENTORY suit
Origin and Destination module
Process Customer
Carrier prefer display
ROC process

 ALITALIA SYSTEMS
Reservation and fares (ARCO)
IATA fares and reservation

 MS Office (word, excel and PowerPoint)

 Languages: Italian mother tongue, English good

Personal data :

Born in Rome (Italy) on the 18th of November 1969

Via Massaciuccoli 32 , 00199 Rome – Italy

Mobile +39 3477812894

EMAIIL to: Francesco.pertoldi@fastwebnet.it

In accordance with D.lgs 196/03 I authorized the treatment of my personal data