BRA N DI JORDA N

235 Penn Blvd. | East Lansdowne, PA 19050 | 267-581-0939 | brandi.jordan@ymail.com

OBJECTIVE
A self-motivated, determined and goal oriented young woman who strives to provide excellent customer service.
Brandi is a college student working toward a degree in Science for Health Professions. She is dedicated, willing to
learn and a hard worker. Currently, she is seeking to begin building a long term career with opportunities of career
advancement.

SKILLS PROFILE
- Strong organizational skills - Ability to work under pressure
- Written and verbal communication - Multi-line phone talent
- Problem solving abilities - Data Entry
- Multitasking - Interpersonal skills
- Energetic work attitude - High customer service
standards

EMPLOYMENT HISTORY
Customer Service Representative, Insomnia Cookies 8/1/2016 — Current
Newtown Square, PA
- Placing and tracking orders while keeping customers updated on new products and deals
- Give accurate information to any inquiries, creatively solve complaints and troubleshoot issues
- Effectively communicate with store locations to keep track of delays, updates, and specific order
statuses
- Convey exceptional service and exceed expectations to satisfy each customer

Loan Counselor, PHEAA 2/1/2016 — 7/1/2016

Chester, PA
- Trained to find the best solution for borrowers using different hierarchy methods
- Assist borrowers with servicing their student loans by processing deferment/forbearance options, going
over the terms of different repayment plans, and giving updates of the current status of the loans
- Helped borrowers find the best strategies to pay off their student loans in an affordable and timely
manner
- Answered an average of 65 calls per day by addressing customer inquiries, solving problems and
providing new product information

Ticket Agent, Eden’s Corporation 9/1/2014 — 9/1/2015

Philadelphia, PA
- Selling railroad passengers tickets, tokens, transpasses, trailpasses, etc.
- Helped new passengers plan their trips, explore alternate ways to reach their destination and answer
any other questions they may have about travelling using Septa's railroad
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Conducted a physical inventory count every day and ordered new merchandise weekly
- Earned management trust by serving as key holder, responsibly opening and closing station, making a
daily bank deposit
Teller, Beneficial Bank 9/1/2013 — 9/1/2014
Philadelphia, PA
- Greeted customers entering the bank to ascertain the reason behind each customer’s visit
- Process transactions accurately and efficiently while following policies and procedures
- Operate computer software to perform daily duties
- Balancing high volumes of cash while ensuring to maintain cash drawer limits
- Building rapport with members and having the ability to identify their needs for products and services

EDUCATION
- Science for Health Professions in Nursing, Delaware County Community College, Media, PA
June 2014 – Current gpa – 3.75
- High School Diploma, Penn Wood High School, Lansdowne, PA
September 2009 – June 2013