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STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT WMSU-CA

CANTEENS

Jesryl Magallanes

Bhertzz Michael Hermoso

Gabriel Dalugdog

Ricardo Saavedra

A RESEARCH PAPER SUBMITTED TO THE COLLEGE OF AGRICULTURE

AGRIBUSINESS DEPARTMEN WESTERN MINDANAO STATE UNIVERSITY SAN

RAMON ZAMBOANGA CITY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS IN

THE DEGREE OF THE SUBJECT ARGRIBUSNESS 102

AGRIBUSINESS RESEARCH METHODOLOGY

BACHELOR OF SCIENCE IN AGRICULTURAL BUSINESS

 OCTOBER 2017

Western Mindanao State University

COLLEGE OF AGRICULTURE

San Ramon, Zamboanga City

APPROVAL SHEET

In Partial Fulfillment of the Requirements for Agribusiness Research methodology, this

Research Paper entitled STUDENT LEVEL OF SATISFACTION FOR FOOD SERVICES AT

WMSU-CA CANTEENprepared by BHERTZZ HERMOSO, GABRIEL DALUGDUG, and

JESRY MAGALLANES,RICARDO SAVEEDRA is hereby recommended for approval.

Prof. Florenchita Somblingo

Research Adviser

_________________________________

Chairman

_LEONILO ABELLAGIVEN LOVE SENTURIAS

Panel Member Panel Member

Accepted as Final Fulfillment of the Requirements for the above mentioned subjects.
 Dr. Jocelyn Pedroso Ph.D.

College Dean

ACKNOWLEDGEMENT

The success of this study required the help of various individuals. Without them,

we the researchers might not meet their objectives in doing this study. We want to give gratitude

to the following people for their invaluable help and support:

To our Almighty God, for giving the wisdom, strength, support and knowledge

in exploring things; for guidance is helping surpass all the trials that we encountered and for

giving determination to pursue our studies and to make this study possible;

To our Parents, for giving support and encouragement to pursue our study, for giving

love and time for us and to my group mates who helped on finishing our requirement thank you

for all the effort and time.

To our professor Florenchita somblingo, for her guidance, encouragement, and

generous assistance thank you.

ABSTRACT

The study aimed to improve the quality, palatability and choice of the food being served the

students also then all around sanitation especially food preparation and its interior and exterior

aesthetics design.

The study was carried out in a form of descriptive survey for the students level of

satisfaction for food services at WMSU-CA canteens.

Results revealed that most of the students of WMSU-CA are satisfied for the quality and

facility of the canteen of WMSU College of agriculture offered. Nevertheless, the suitability of

the meal should improve as well as the aesthetics and the location of the canteen.

CHAPTER I

STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT WMSU-CA

CANTEENS

INTRODUCTION

Every college or school has its own canteen. It is a popular place where students, employees

and professors take light tiffin, even breakfast, lunch and snack. The Western Mindanao State

University College of Agriculture students can be seen here mostly during their free periods

basically to eat.

A college canteen is a part and parcel of a college life. It is very useful for the students

because it serves as a reliable source of meal and college canteen is mainly located just inside the
 campus so students can take food from there without going to the outside restaurants or

cafeterias.

OBJECTIVES

Review the operation of the WMSU-CA college canteen to be able to make substantial

recommendations to the administration on the following ways;

• To improve the quality, palatability, and choice of the food being served to the students

• To improve the all-around sanitation especially the food preparation, and

• To improve its interior and exterior physical appearance

SIGNIFICANCE OF THE STUDY

• The college students are currently influencing the expansion of university food services. College

students are not tolerating poor quality of food served by the university dining services. So, to

satisfy the basic nutritional needs of students the university and college food service operations

need to deliver a variety of fresh, healthy and tasty foods. Today’s college students are expecting

more than the good food quality and nutritional value of the food they consume (Gramling, et al.,

2005).

Thus, the topic STUDENTS LEVEL OF SATISFACTION FOR FOOD SERVICES AT

WMSU-CA CANTEENS was selected because we want to know if the students here in the

College of Agriculture get the right amount of nutrition needed by their bodies and how safe

and sterile are the foods being served and taken in by the students.
 STATEMENT OF THE PROBLEM

• What is the level of respondent’s satisfaction to the services of WMSU campus C canteen as to

the following:

• Ambiance

• Cleanliness

• Taste of Food

• Nutritional Value

• What actions can be proposed to improve WMSU campus C services?

CHAPTER II

REVIEW OF RELATED LITERATURE

• The study is concerned with the satisfaction level of the students in the College of Agriculture

canteen. Literature related to the basic theoretical and empirical aspects of these variables is

reviewed in this chapter.

• School canteen plays four fold role in the educational program school. Firstly, it helps combat

malnutrition. Secondly, it is a centre for teaching health. Thirdly, it helps in the vocational and

social and training of students, and lastly it presents an opportunity of correlating teaching

experience which is centred on foods. The food needed by the teenagers in general are greater

than those of children and adults. Their food requirements are used for growth and development
 and enhancement activity. As young adults, they have the freedom to choose what they like to

eat but they should guide on their choices.

• As to criteria by the rating : almost always”, safety products, inadequate water supply, personnel

cleanliness and hygiene were indicated.

• As to criteria by the rating “seldom and never”, supervision of a person knowledgeable in

sanitary food handling, location and ventilation, work habits, accessibility to delivery of entrance

and exit as well as drinking fountain were indicated.

Food service centers that were managed and owned by the schools are found highly meeting the

standard of food safety and sanitary practices with a total of 10 out of 63.

.
 CONCEPTUAL FRAMEWORK

• This study will be conducted to determine the level of student’s satisfaction in the College of

Agriculture Canteen in terms of Ambience, Cleanliness, Taste of Food, Customer Service, and

Nutritional Value. It will be conducted to determine what actions can be proposed to improve

College of Agriculture Canteen services

•
 DEFINITION OF TERMS

• Ambiance - refers to a feeling or mood associated with a particular place, person, or thing.

• Cleanliness - refers to the degree to which people keep themselves and their surroundings clean.

• Customer Service - refers to the process of ensuring customer satisfaction with a product or

service.-is an extremely important part of maintaining on going client relationships that are key

to continuing revenue.

• Service Quality - refers to a business with high service quality will meet customer needs whilst

remaining economically competitive.-an assessment of how well a delivered service conforms to

the client‘s expectations. Service business operators often assess the service quality provided to

their customers in order to improve their service, to quickly identify problems, and to better

assess client satisfaction.

• Students - refers to expressed opinions of students about the service they receive as students.

• Student’s Satisfaction– refers to the scores responded by surveying students. -a self-developed

instrument to achieve the research purposes.

College Canteen - refers to a store in a school, university, etc., in which food, drinks and small

supply.

However, they are not meeting food safety and sanitary practices and these are managed and
leased by private individuals. Indicators that were rated very satisfactory by students and
faculty/personnel are: nutrition, service of hot and cold water,
aesthetic, pricing, lighting and ventilation, accurate order taking, promptness on givig bills and
change, and staff's responds to customer contains
CHAPTER III

METHODOLOGY

The study was conducted at the Western Mindanao State University, College of

Agriculture, San Ramon, Zamboanga City. This study used in a form of descriptive survey

for the student’s level of satisfaction for good services at WMSU-CA canteens.

RESEARCH DESIGN

The researcher used a descriptive research design it was used to describe what is in

existence in respect to conditions or variables that are found in a given situation.

APPENDIX

WESTERN MINDANAO STATE UNIVERSITY

COLLEGE OF AGRICULTURE

AGRIBUSINESS DEPARTMENT

San Ramon, Zamboanga City

Dear. Prof. Florenchita R. Somblingo

We, are requesting for favourable approval to allow us to survey on STUDENTS LEVEL OF

SATISFACTION FOR FOOD SERVICES AT WMSU-CA CANTEENS In complianceof

additional project in course requirements in AgBus 101 Subject , your favourable approval is

highly appreciated.

Consideration

We hope for your favorable , approved.

Very respectfully your’s,

Jesryl Magallanes

Bhertzz Michael Hermoso

Gabriel Dalugdog

Ricardo Saavedra

QUESTIONNAIRE

NAME: AGE:

GENDER: OCCUPATION:
"Please spare a few Minutes of your valuable Time to answer this Questionnaire." THANK

YOU! ((

Questions Poor Fair Satisfied Very

Satisfied

1. How do you rate the overall quality of the

meals provided?

2. How do you rate the variety of the food

provided?

3. How do you rate the amount of food provided?

4. How do you rate the suitability of the food

provided?

5. How do you rate the availability of the drinks?

6. How do you rate the dining facilities?

7. How do you rate the ambience of the canteen?

8. Is it pleasant to sit and enjoy your meal?

9. How would you rate the effort made to satisfy

your individual requirements?

10. What is your overall rating of the food

services offered?
Very Satisfied = no complain in food, services and facilities

Satisfied = good in food, services and facilities but sometimes have complain.

Fair = 50/50% in ratting in food, services and facilities.

Poor = below 50% ratting in food, services and facilities.

TABLE 1- THE TOTAL TALLIED LEVEL OF SATISFACTION OF THE STUDENTS

OF WMSU-CA TO THE FF. QUESTIONS

Questions Poor Fair Satisfied Very

satisfied

1. How do you rate the overall quality of meals 2 3 4 1

provided?

2. How do you rate the variety of the food 2 1 6 1

provided?

3. How do you rate the amount of food 2 1 7 0

provided?

4. How do you rate the suitability of the food 2 4 3 1

provided?

5. How do you rate the availability of the drinks 2 2 6 0

6. How do you rate the dining facilities? 2 2 6 0

7. How do you rate the ambience of the canteen 2 3 4 1

8. Is it pleasant to sit and enjoy your meal ? 2 1 5 2

9. How would you rate the effort made to 2 1 7 0

satisfy your individual requirements?

10. What is your overall rating of the food 2 2 5 1

services offered?

TABLE 2 – PERCENTAGE OF THE STUDENTS LEVEL OF SATISFACTION FOR

FOOD SERVICES AT WMSU-CA

QUESTION POOR (%) FAIR(%) SATISFIED(%) V.SATISFIED(%)

1&7 20 30 40 10

2 20 10 60 10

3&9 20 10 70 0

4 20 40 30 10

5&6 20 20 60 0

8 20 10 50 20

10 20 20 50 10

The following questions were asked to the 10 male students of WMSU-CA and

labeled as Very Satisfied, Satisfied, Fair and Poor. As we do the survey the highest rating

under the category of Very Satisfied was the question no.8 rated as 20% and the lowest
 was 3,5,6 and 9 rated as 0%. In the category of Satisfied the highest was question no. 3 &

9 rated as 70% and the lowest was no.4 rated as 30%. In Fair category the highest was

question no.4 rated as 40% and the lowest was 2,3,8 and 9 rated as 10%. And in our last

category which is the poor we all have the same rating from question no.1 to 10 which is

20%.

CHAPTER IV

RESULTS AND DISCUSSION

For this Research, the students level of satisfaction for food services at WMSU-

CA canteens are labeled to the table above. The following questions was answered by the

10 students of WMSU-CA.

CHAPTER V
RECOMMENDATION AND CONCLUSION

The conclusion that the researchers have drawn from the findings under results and discussion

was most of the students were satisfied with the quality of services and canteen facilities offered

by the WMSI-CA canteen.

From the findings, what have been factually learned was that majority of students were satisfied

with the canteen services. However, it must be taken into consideration for these students who

were not fully satisfied with the canteen services if the college of agriculture canteen. Therefore,
the researchers recommended that the suitability of the mean should be improved as well as the

location of the canteen for better ambiance to better serve its students.

TIME TABLE
Activities June July August September October

Planning

Data Gathering

Checking of research

Revision of the papers

Survey and data analysis

 Finalization of papers

REFERENCES /BIBLIOGRAPHY

• https://www.slideshare.net/smres/rm-survey

• https://www.scribd.com/doc/243227274/Level-of-Students-Satisfaction-in-TSU-

cafeteria-Services

• https://www.google.com.ph/search?q=students+satisfaction+survey+questionnaire&dcr=

0&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjgyaL4vIHXAhXFJ5QKHbWJCboQ_AUICi

gB&biw=1600&bih=804