Chapter Four Planning

Chapter # 04 “Planning”

(1) The first step in the basic planning process is ________________.

identifying and diagnosing the problem

establishment of mission, vision, and goals
situational analysis
goals and plans selection

(2) A _____ is something that a company does really well relative to its competitors

mission
vision
core competence
benchmark

(3) The formal planning process is comprised of several steps. Asad is busy with
establishing targets to be achieved by his organization. What step is he taking in his
company's formal planning process?
Budget allocation
Resource allocation
Implementing the plan
Setting objectives
NCORRECT
(4) Which one of the following items does not possess a relationship to the worthwhile
objective of marketing?

International sales
Market growth
Return on investment
Increase in domestic sales

(5) A specific planning technique that involves the mutual setting of objectives between
supervisors and employees is _______________.

formal planning
strategic planning
tactile planning
management by objectives

(6) An organizational plan based on overall organizational features, its resources, and the
environment is called a/an _______.

tactile action plan

operational action plan
strategic action plan
single use plans

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Chapter Four Planning

(7) _________ and employees directly responsible for individual tasks and activities are
the ones who create operational action plans.

Chief executive officers

General laborers
Stakeholders
Line managers

(8) Implementation of an organizational plan requires thought to be given toward all but
which one of the following?

The means of implementation

The process for problem solving
The financial burden acquired
The linking with control systems
NCORRECT
(9) Which of the following items is not a step in the process for organizational problem
solving?

Identify performance gaps

Execute the plan
Identify tasks for employee acceptance
Learn from the consequences

(10) Which of the following is an example of a functional plan?

Strategic plan
Production plan
Long-range plan
Contingency plan

(11) __________ is a philosophy based on converting organizational objectives into

personal objectives.

JIT
MBO
ROI
OPO

(12) The three primary levels of strategy are corporate, business, and __________.

functional
grand
growth
retrenchment

(13) __________ strategies are used when the organization tries to expand in
terms of sales, product lines, or number of employees.

Selective
Optimizing
Connective
Growth

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Chapter Four Planning

(14) Which of the following is a major phase of the strategic management process?

Risk-averting phase
Conceptual phase
Collaborative phase
Evaluation phase

(15) Planning includes which of the following steps?

choosing goals
identifying actions
reviewing performance
all of the above
(16) Planning is a primary function of :

front-line staff
management
the marketing department
the accounting department

(17) The plan that human resource personnel might develop for hiring a sales force
to sell a new product the division has developed is called a(n):

operating plan.
unit plan.
operating strategy.
business-level plan.

(18) Plans that address unique events that do not reoccur are called:

single-use plans.
standing plans.
strategic plans.
operating plans.

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