Professional Documents
Culture Documents
Career Objective-
Aspiring for the position of a technical support consultant in an organization, where I can handle
independent responsibilities, and utilize my wide gained experience in the engineering field and technical
operations management, to satisfy the customer needs and requirements in the best possible manner.
Profile/summary:
Working for Accord Synergy PVT. LTD and handled technical consulting functions.
Operated and Supported a variety of technical projects
Worked as a DATA Analyst for 1 year at Accord Synergy PVT. LTD.
Skills:
Strong research and analytical abilities to identify and develop need based scientific solutions by
applying disciplinary and engineering practices
Good management and organization skills to handle technical support operations
Efficiently served the management's needs, with corresponding technical functions
Good communicative excellence and team building spirit
Technical skills:
Good Knowledge of Solman Remedy Tool.
Good knowledge of Solman SERVICE NOW Tool.
Good command on MS Office(Outlook/Word/Excel)
Educational Qualification-
Professional Experience -
Responsibilities:
Handling the request raised by customer and assigning the task to the concerned
team.
Maintain the Standard Operating procedure for task resolution in given SLA.
Handling teams of surveyors at a time on RJIO Project.
Capacity, coverage, new town survey and providing resolution of service request.
Path loss calculations and providing required solution
Preparation of the Daily, Monthly and Weekly report of the service request.
Tool Used:
Solman Service Now.
Solman Remedy.
Global Map per version 8.0,9.0,11.0
Microsoft Office 2010/2013/2017
Command Prompt
Personal Profile:
Declaration:
I hereby declare that all the above information given here is true and best of my knowledge.
Date: (Signature)
Place: Name: PRAGATI GUPTA