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Third Party Service Providers Language Interpretation

Call Disclosures

April 6, 2016

The following are Disclosures used by Wells Fargo team members while talking to a customer over the phone.
These disclosures are required to be provided to the customer as documented below.

Customer Consent: “Mr./ Ms. [Name], for your convenience, “Sr./Sra. (nombre) para su conveniencia
and with your permission, I would like to y con su permiso, me gustaría utilizar
Note: The Customer Consent use an interpreter who is an employee un intérprete que es un empleado con
Disclosure needs to be read at the with [third party name] [Third party (third party). (Third party) está bajo
beginning of all calls before name] is under contract with Wells contrato con Wells Fargo, y el
confidential information is discussed. Fargo and will treat information tratamiento de su infomación discutida
This disclosure is to be read to all discussed confidentially. Do I have your sera tratada confidencialmente. Tengo
callers and each time a new person permission to use the interpreter to su permiso para utilizar el intérprete
joins the call. assist us today with your account(s)?” para que nos ayude hoy dia con sus
cuentas?”

Recording Script: “This call may be monitored or “Esta llamada puede ser grabada o
recorded.” monitoreada.”
Note: The Recording Disclosure needs
to be read at the beginning of all calls
before authenticating the caller. This
disclosure is to be read to all callers and
each time a new person joins the call.

Cell Phone Consent Script: “May we contact you on your cell “¿Podemos comunicarnos con
phone with our automatic telephone usted a su teléfono celular con
Note: The Federal Communications dialing system?“ nuestro sistema automático de
Commission (FCC) has specific llamadas telefónicas?”
regulations for automatic telephone “Are you the owner or primary user of
dialing systems also known as “auto cell phone number ###-###-####?” “¿Es usted el propietario o usuario
dialers”. These are regulations under principal del número de celular ###-
the Telephone Consumer Protection “May we contact you on your cell ###-####?”
Act (TCPA). In order to remain phone with our automatic telephone
compliant with TCPA requirements, the dialing system?“
following two questions must be read
verbatim exactly as shown.

Mini-Miranda: "This is an attempt to collect a debt, "Esto es un intento para cobrar


any information obtained will be used una deuda y cualquier información
for that purpose." obtenida será usada para ese
propósito."

Class Code 59: "If you are currently in bankruptcy, or "Si usted actualmente está en una
have been discharged from bankruptcy, bancarrota, o ha sido descargado
you are not obligated to pursue workout de la bancarrota, usted no está
options. Workout options are voluntary obligad(o/a) a proseguir opciones
and discussions may be discontinued at de asistencia. Las opciones de
your request. This is for informational asistencia son completamente
purposes only and this is not an attempt
voluntarias y cualquier discusión
to collect a debt, or a demand for
puede ser discontinuada a su
payment contrary to any protections
solicitud. Esto es para propósitos
provided by the automatic stay or the
discharge you may have received in your informativos solamente y esto no
bankruptcy case." es un intento de cobrar una
deuda, o petición de pago
you may have received in your contrario a cualquier protección previsto
bankruptcy case." por la suspensión automática o la
descarga pueda haber recibido en su
caso de bancarrota.”

Class Code BK: "If you are currently in bankruptcy, or "Si usted está actualmente en
have been discharged from bankruptcy, bancarrota, o ha sido exonerado de
you are not obligated to pursue workout bancarrota, no está obligado a proseguir
options. Workout options are voluntary opciones de asistencia. Las opciones de
and discussions may be discontinued at asistencia son voluntarias y cualquier
your request. This is for informational discusión puede ser discontinuada a su
purposes only and this is not an attempt solicitud. Esto es solo para fines
to collect a debt, or a demand for informativos y no es un intento de cobro
payment contrary to any protections de deuda o petición de pago contrario a
provided by the automatic stay or the cualquier protección prevista por la
discharge you may have received in your suspensión automática o la exoneración
bankruptcy case.” que pueda haber recibido en su caso de
bancarrota.”

Easy Pay Scripting: "There is a $20 fee for setting up this "Si procesa el pago por teléfono conmigo el
payment over the phone with me today. día de hoy, se aplicará un cargo de $20.
Note: This verbiage does not need to be You may be able to make this payment Puede realizar este pago por internet sin
read verbatim. Team members are online with no fee or through our cargo alguno o a través de nuestro sistema
required to inform the caller of the $20 automated system at a reduced fee of automático a un costo reducido de $15.”
fee and offer any other non or reduced $15."
fee methods of making a payment.

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