You are on page 1of 7

UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

ITINET2962A: Review and maintain network system performance

Competency Descriptor: This unit deals with the skills and knowledge required to ensure
that a network system is performing to expectations and remains
effective.

Competency Field: Information Technology

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA


1. Benchmark performance 1.1 Enterprise and customer performance expectations are
identified from requirements documentation.

1.2 Performance and maintenance benchmarks are identified


according to technical requirements.

1.3 Security benchmarks are identified according to the


business requirements.

1.4 The capabilities of the system are determined from


technical documentation.

1.5 Benchmark standards are documented and applied in


accordance with enterprise policies and guidelines.

2. Review and track system 2.1 Performance is measured against benchmarks across all
performance key performance areas.

2.2 Actual performance results are carefully checked against


expected results and all shortfalls are accurately
documented.

2.3 Use of resources in the system is reviewed to identify


potential improvements.

2.4 Procedures and processes for users and administrators to


identify faults or suggest improvements are implemented
according to enterprise and clients requirements.

2.5 Automatic fault reporting procedures and processes are


monitored according to enterprise requirements.

Standards and Assessment Development Unit, NCTVET ITI03 Page 1 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

2.6 Security measures are monitored and reviewed within own


area of responsibility.

2.7 Established administration and maintenance schedules are


implemented according to enterprise policies and
guidelines.

2.8 Preventative maintenance and/or administration indicators


are identified and the alert system is monitored.

2.9 User activity is tracked and authorized changes made


according to user activity if necessary.

3. Tune performance 3.1 Actual performance is compared against benchmarks over


an appropriate period and changes to be made are
identified based on discrepancies.

3.2 Performance shortfalls are accurately documented and


referred to the appropriate personnel.

3.3 Diagnostic tools are used to correct faults and ensure


performance benchmarks as directed.

3.4 Preventative maintenance is undertaken on a regular basis


to ensure continuous and consistent performance.

3.5 Fault correction, maintenance and administration are


completed as directed and all changes are documented.

4. Initiate performance 4.1 User surveys or feedback channels are available to identify
improvement any maintenance or administration requirements in order to
ensure that the system continues to meet user expectations.

4.2 Security tools and procedures are reviewed and improved


as necessary.

4.3 Maintenance and monitoring schedules are documented


and implemented according the business requirements.

4.4 Maintenance and administration documentation is evaluated


to identify areas for performance improvement.

4.5 Common faults or administration problems are identified


from documentation and improvements are made as
directed.

Standards and Assessment Development Unit, NCTVET ITI03 Page 2 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

4.5 System is updated site on a regular basis as directed.

4.6 Responses to users who provide feedback and information


are provided promptly.

RANGE STATEMENT
This unit applies to activities associated with the essential operations linked to reviewing and improving
network system performance.

Networks may include: Resources may include:

 small LAN  hardware


 large LAN  software
 peer to peer networks  data
 communication systems  human

System performance may include: Performance improvements may include:

 speed of operation  increased workflow


 easy access by authorized users  increased capabilities
 ease of communication between users  increased storage capacity
 delivery of required outcome  decrease incidents of system hanging up
 storage capacity  increased speed of operation
 easy storage and retrieval of data  increase in number of possible users

Established guidelines and procedures may Appropriate personnel may include:


include:
 network administrator
 manufacturer’s specifications  system administrators
 enterprise guidelines  supervisors
 industry standards  client support managers
 legislative requirements
 Occupational Health and Safety

Standards and Assessment Development Unit, NCTVET ITI03 Page 3 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

EVIDENCE GUIDE
Competency is to be demonstrated by the ability to review and improve network system performance in
accordance with the performance criteria and the range listed within the range of variables statement.

(1) Critical Aspects and Evidence

It is essential that competence be observed in the following aspects:

 demonstrate knowledge of fundamentals and features of network system administration and


maintenance
 demonstrate the ability to evaluate network system performance against established
benchmarks
 identifications of performance shortfalls and changes required to improve performance
 provision and implementation of viable solutions to improve system performance
 apply organizational quality procedures and processes
 perform all maintenance and administration tasks in accordance with standard operating
procedures
 complete appropriate documentations in accordance with enterprise requirements

(2) Pre-requisite Relationship of Units

The pre-requisite for this unit is:

 Nil

Standards and Assessment Development Unit, NCTVET ITI03 Page 4 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

(3) Underpinning Knowledge and Skills

Knowledge Skills
Knowledge of: The ability to:

 system performance  communicate effectively


 maintenance procedures  present information accurately
 current industry accepted hardware  apply diagnostic skills
and software products with broad  analyse and evaluate information
knowledge of general features and  solve problems
capabilities and detailed knowledge in  perform maintenance procedures
some areas  provide system administration
 diagnostic tools  evaluate performance against
 benchmark standards benchmarks
 evaluating system performance  provide solutions
 system administration  monitor system performance and user
 common network faults and relevant activities
solutions  follow instructions
 network security  interpret technical documentation
 network operating systems  produce reports
 user expectations

(4) Resource Implications

To demonstrate this unit of competence the candidate will require access to:

 workplace (actual enterprise or simulated)


 technical documentations and benchmarks
 maintenance and administration schedules

Standards and Assessment Development Unit, NCTVET ITI03 Page 5 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

(5) Method of Assessment

Assessment methods must confirm consistency of performance over time and in a range of
workplace relevant contexts.

Evidence may be collected in a variety of ways including:

 direct observation
 oral questioning
 written test
 evaluation of previous work
 testimonials from clients
 case studies/projects
 evaluation of qualifications/portfolio/awards/resume/workplace documents
 authenticated assessments and/or assignments from relevant training courses
 supporting statement from supervisor or previous employer

Assessment should be conducted over time and will generally be in conjunction with assessment
of other units of competency.

Simulated activities must closely reflect the workplace.

(6) Context of Assessment

This unit may be assessed on or off the job. Assessment should include practical demonstration
either in the workplace or through a simulation. A range of methods to assess underpinning
knowledge should support this.

Standards and Assessment Development Unit, NCTVET ITI03 Page 6 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.
UNCONTROLLED COPY WHEN PRINTED

ITINET2962A Review and maintain network system performance

CRITICAL EMPLOYABILITY SKILLS


Three levels of performance denote level of competency required to perform a task. These levels do not
relate to the NCTVET Qualifications Framework. They relate to the seven areas of generic competency
that underpin effective workplace practices.

Levels of Competency
Level 1 Level 2 Level 3
 Carries out established  Manages process  Establishes principles and
processes  Selects the criteria for the procedures
 Makes judgement of evaluation process  Evaluates and reshapes process
quality using given criteria  Establishes criteria for evaluation

Collect, analyse and organise information Level 2


Communicate ideas and information Level 2
Plan and organise activities Level 2
Work with others and in team Level 2
Use mathematical ideas and techniques Level 2
Solve problems Level 2
Use technology Level 2

Please refer to the Assessment Guidelines for advice on how to use the Critical Employability Skills.

Standards and Assessment Development Unit, NCTVET ITI03 Page 7 of 7


Copyright  2003 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.