Professional Documents
Culture Documents
Zlatko Lacković ∗
Berislav Andrlić ∗∗
Krešimir Lacković ∗∗∗
1. INITIAL CONSIDERATIONS
∗ Zlatko Lacković, PhD, Faculty of civil engineering Osijek and Požega Polytechnic,
E-mail: zlatko.lackovic@gfos.hr
∗∗ Berislav Andrlić, MSc, Požega Polytechnic, E-mail: bandrlic@vup.hr
∗∗∗ Krešimir Lacković, Glas Slavonije, Osijek, E-mail: kresolackovic@hotmail.com
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their permanent education for their specific jobs, whereas management provides
for a positive atmosphere of open communication regarding quality problems.
The worth of ISO 9000 series has received world-wide recognition and
acknowledgement from various institutions, companies, and quality researchers.
Some of the most significant benefits of implementing these standards are the
following (Douglas, Coleman & Oddy, 2003):
• increased market opportunities, as customers will see you as more
effective and better organised,
• reduced costs,
• stronger reputation in the eye of stakeholders,
• reduced waste (time and materials),
• more business through complying with an internationally recognised
and respected standard,
• complete more effectively through increased customer satisfaction,
• improved management control and
• higher profit margins, sale per employee and a higher profit per
employee than the industry average.
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The difference between TQM and ISO standard lies in the fact that TQM is
a process of quality management, whereas standards represent a particular
quality level or degree. The primary value of ISO 9000 standards is that they
synchronize a general approach for quality assurance in all phases of a
production or business process. That means that an enterprise has to satisfy
users' needs continuously. Besides, it has to give evidence for an achieved
quality level. Therefore, the primary objective of ISO 9000 norms is to help all
organisations, regardless of their size and kind, in applying and efficient
implementation of quality management systems. Its goal is to define a unique
system which will assure distributors that their products and services meet the
market demands and users' needs.
5. QUALITY ASSURANCE
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Quality assurance
Quality control includes all the relevant actions required to check the
validity of each value i.e. parameter. In addition to control planning, specific
measurements must be taken, and accordingly, a protocol must be designed.
The chain of quality control starts upon the entry of raw material, packaging
and all other production materials, and involves the production as well as the
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Results of the conducted survey reveal that China is by far the world's
leading country in the number of the issued ISO 9001 certificates, followed by
Italy, Great Britain, Japan, etc. With the aim of comparing the Republic of
Croatia with the world countries as well as with the countries in the region, an
overview of the number of issued ISO 9001 certificates is given in the text
below.
Table 3. The number of issued ISO 9001 certificates in the Republic of Croatia and
some other European countries
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7. CONCLUSION
The analysis of the practice related to TQM and ISO standards in the world
indicates an increasing tendency for their implementation in modern businesses.
The TQM concept was designed with the objective of permanent performance
improvement with respect to the needs of all interested parties on the market.
Such a system helps ensure the credibility of the organisation as well as the
customers' confidence in its capability of distributing goods that consistently
meet the requirements. By examining the corporate success and the quality
system, certain causality between business efficiency and quality has been
determined. With respect to the current situation in Croatia, it is evident that
ISO standardisation and quality are making a considerable impact on the
process of Croatia's admission and entry into the European and global economic
as well as other integration. A similar logic may be of use to other transitional
countries. Namely, it is the formally-based quality that on the one hand, gives a
guarantee of a feasible cooperation with Europe and on the other hand, provides
a basis for further integration in the economic and political sense. In conclusion,
quality, in terms of the business system, is slowly but steadily finding its place
in the economies of the transitional countries.
REFERENCES
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11. Ružić, D., Tomčić, Z., Turkalj, Ž. (2002): Razmjenski odnosi u marketingu,
Faculty of Economics Osijek, Osijek
Sažetak
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