Change Management Routemap

Initiation & Planning Design Construction & Testing Implementation

I Project initiation II Assess III Design and build IV Monitor and review

G.G.
A.
A. Organizational
Organizationalimpacts:
impacts:
Understand
Understandscale
scaleand
and • • Operational
OperationalChanges
Changes
scope I. MEASURE:
scopeofofchange
change • • Organisational
OrganisationalDesign
DesignChanges
Changes Effectiveness of Change Management
E. • • People
E. PeopleManagement
ManagementChanges
Changes and progress towards future state
Change
Change • Customer & Products
• Customer & Products TOOLS:
readiness
readinessand
and
impact
impact
assessment Change Mgmt Measures
assessment GatheredPerception
through: Measures
Gathered
• Regular
Regular through:
perception
perception surveys
surveys
• Feedback
Feedback sessions
& Coaching sessions
• Evaluation forms (ie. Training)
training)
• Workshops, Coaching Sessions and
H.
H.Training
Training Results
meetingsin a Commitment
Curve
• Statistics
Report& Ch Mgt.
that Performance
assesses
employee
indicatorscommitment to
C. D.
D.
Results in a Commitment Curve Report that asses
change and effectiveness of of Change
Change “Train
“Trainthe
the
employee
Response
to change
Change
and effectiveness
Plans Response Plans
Vision and Change Training Measure and
management Trainingplan
plan Trainers
Trainers Conduct
Measurement management and take corrective Self Correcting Model
strategy andmaterial
material Strategy”: Conduct
Framework strategyand
and preparation
Strategy”:
Functional action Training
Training
plan
plan
preparation Functional&&
Pedagogical
Pedagogical
CORRECTIVE ACTION PLANS
F. Engagement strategies
• Stakeholder Management and Communications
• Stakeholder Management Map, list and Plan
• Communications Strategy and
Implementation Plan

B. Establish PMO (project management office)

• Establish and manage Change Management plan
• Issue/risk management
• Change requests

CM Milestones

Change Management Plan Stakeholder and Training

(validate with PM) Communications Plans
Deliverables
• High-level Change Management • Change vision (Workshop)
plan (for input into PMO project • High-level Stakeholder List
plan) • Stakeholder Map by process and platform
• Stakeholder and Communications Plans •
Organizational Impacts Training content &
(inputs to Detail Requirements materials validation
Workshops)
• Change readiness and impact report • Feedback, escalation and corrective action
• Change Response Plans designed and implemented (ie. Training, competencies process implemented
design, organizational develop) • Ongoing measurement and corrective action
‘Measures of Success’ collated and reported • Lessons learned
• Corrective action agreed and completed
• Ongoing management and implementation of stakeholders and communications