Security Dept

苏州香山国际大酒店
Xiangshan International Hotel

政策与程序
Policy & Procedures
SECURITY
DEPARTMENT
保
安
部
Page 1 of 107
中国江苏省苏州市太湖国家旅游区邮编：215164
电话 Tel：86-512-6879 6666
政策与程序
Policy & Procedures
Policy & Procedures
政
策
与
程
序
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目录
01:电器设备防火安全管理制度
Electrical Equipment Fire Safety Management System
------------------------------------------Sec-001
02:会客登记制度
Traveling Registration System
----------------------------------------------------------------------------- Sec-002
03: 建筑自动消防设施操作规程
Construction Automatic Fire
Code---------------------------------------------------------------------- Sec-003
04: 用火批准管理制度
The Use Of Fire Management System
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Approved--------------------------------------------------- Sec-004
05: 用电管理制度
DSM Management
System--------------------------------------------------------------------------------- Sec-005
06: 化学和易燃易爆危险物品安全管理制度
Dangerous Chemicals And Inflammable Material S afety Management
System-------Sec-006
07: 对外部推销人员的处理
External Sales Personnel On The
Handling------------------------------------------------------------ Sec-007
08: 对打架斗殴的防范
On Assault
Prevention----------------------------------------------------------------------------------------
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Sec-008
09: 对发生地震时的处理
Handling When The Earthquake
Occurred----------------------------------------------------------- Sec-009
10: 对神经病人、滋事人员处置
To The Nerve Patient, Stirs Up Trouble The Personnel To
Handle--------------------------------Sec-010
11: 对突发性水浸和室内水浸的处理
To In Burst Characteristics Water Immersion And Room Water Immersion
Processing-Sec-011
12: 对突然死亡事件的处理
To Suddenly Died Event
Processing--------------------------------------------------------------------- Sec-012
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13: 消防器材维护保养制度
Fire Equipment Maintenance System
----------------------------------------------------------------- Sec-013
14: 国内客人违法的处理
Break Through The Law
Inland---------------------------------------------------------------------------- Sec-014
15: 境外客人违法的处理
Guests Illegal Offshore
Processing---------------------------------------------------------------------- Sec-015
16: 客人遗留物品的处理
Guests Left The Treatment
----------------------------------------------------------------------------- Sec-016
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17: 停电事故的处理
To Suddenly Electricity Cutoff Event
Processing---------------------------------------------------- Sec-017
18: 对爆炸及可疑爆炸物品的处理预案
Suspicious Of The Explosion And The Explosive Materials Handling
Plan--------------------- Sec-018
19: 对诈骗犯罪的防范处理预案
On Fraud Prevention Plans For Dealing
With---------------------------------------------------------- Sec-019
20: 食品中毒事故的处理
Food Poisoning Incident
Handling-----------------------------------------------------------------------Sec-020
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主题：电器设备防火安全管理制度
Subject: Electrical equipment fire safety management system
政策编号：页数：
Sec--001 2
Policy Code: Page(s):
发行部门：保安部生效日期：

2010 年 10 月
Issue Dept.: Security Department Effective date:
批准人：（总经理）日期：制定人：
Approved by GM: Date: Initiated by:
通知：工程部;客房部;
Notice to: Engineering;，Housekeeping Department;
定义：保证电器设备的正常运转。
Definition: Guarantees the electric appliance equipment the normal work.
目的：排除安全隐患。
Objective: Removes the security hidden danger.
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政策说明
Policy Statement：
定期检查电器设备，严格执行操作规程，使之处于良好状态。
The periodic inspection electric appliance equipment, strictly carries out the working
Instruction causes it to be at the good condition.
程序 Procedures：
 电器设备安装、维修、管理由工程部负责安排，不准他人私自安装电器设备。
The electric appliance equipment setup, the service, the management irresponsible by
the engineering dept to arrange, does not permit the other people secretly to install the
electric appliance equipment.
 定期检查线路绝缘情况，每年检查不少于二次，重点部位的线路检查可每季度一次，并做好记录。
The periodic inspection line insulation situation inspects every year many to two, the
key spot line inspection may each quarter, and completes the record.
 电器设备不得超负荷和带病运行，线路和设备要有可靠的安全保险装置，并使之处于良好状态。
The electric appliance equipment does not have the excess load and inspire of one's
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illness moves, the line and the equipment must have the reliable safe protector, and
causes it to be at the good condition.
 严格执行操作规程，停、送电报批手续等规定。
The strict execution working instruction, stops, and the power transmission requests
authorization stipulation and so on procedure.
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主题：会客登记制度
Subject: Traveling registration system
Sec--002 2

2010 年 10 月
通知：房间客人、相关部门
Notice to: Guest、Correlative Department
定义：严格控制进出酒店的来访人员。
Definition: Strictly control access to the hotel staff visit.
目的：保证住店客人及酒店员工在酒店期间的安全，
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Objective: Guarantee safety, of hotel staff and guests at the hotel during the living
政策说明 Policy Statement：
任何进入酒店的来访人员必须进行详细的登记，并经过身份确认后方可进入酒店。
Any visit to the hotel must conduct a detailed registration, and qualify identification before
they could enter the hotel.
 接待来访人员，要做到耐心询问，礼貌待人。
Welcome visitors, ask patience, courtesy treat people
 仔细询问访客姓名，被访客人的房号与姓名，是否已与被访客人预约。
Asked detailed questions about the names of visitors, the visitors, with the name, and
whether t he person booking by visitors.
 询问后及时与被访客人进行联系确认，如被访客人同意访客进入，要请访客人员填写会客登记
Inquiry in a timely manner with the visitors who were contacted, confirmed that the
people who were interviewed agreed that visitors enter, invite visitors filled out
registration traveling alone.
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 巡视岗人员在方便的情况下为来访宾客指引被访客人的准确位置。
Patrols the hillock personnel to direct is visited the customer in the convenient situation
for the visit guest the accurate position.
 监控室对访客人进行监控，避免出现其他异常情况直至进入被访客人的房间内。
Control room to monitor visitors , avoid other abnormality until access to visit the
room.
 监控室在注意到访客即离开时，应及时通知大厅或正门保安注意接待。
Control room notice that the visitors leave, it should promptly notify the main hall or
reception attention to security.
 如访客在中途去往其他地方，监控室要及时通知巡视岗人员到现场查看并了解情况，如属于不熟悉行
进路线，应为客人积极指引路线，如其他情况，应及时通知上级主管现场处理。
As visitors to discover the other half-way, the control center to promptly notify the
working personnel to inspect the scene and check understanding of the situation, is not
as familiar with the line of conduct, guidelines for the guests positive line, as other
circumstances, should promptly notify supervisors scene.
 如遇访客人员所报被访姓名及房号与事实不符，应耐心询问，如有强行进入酒店要耐心劝阻同时报部
门主管到现场解决处理。
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In case the visitor personnel reports is visited the name and the room number and the
fact not symbol, should be patience inquire, if has forcefully enters the hotel to have
patiently to advise against with the Times department managers to scene solution
processing.
 巡视岗人员要妥善安排访客人员车辆的停放，注意提醒访客人员注意锁好车门，车内不要放贵重物品。
Patrols the hillock personnel to have to make the proper arrangements visitor
personnel vehicles parking, the attention reminds the visitor personnel to pay attention
locks the vehicle door, in the vehicle do not have to put the valuables.
 注意观察访客人员的车辆有无损坏及其它异常情况，如有损坏及异常情况要做详细记录。
Whether there is the attention observes the visitor personnel’s vehicles to damage and
other unusual situations, if has the damage and the unusual situation must make the
detailed record.
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主题：建筑自动消防设施操作规程
Subject: Construction automatic fire code
Sec--003 5

2010 年 10 月
通知：工程部;客房部;
Notice to: Engineering; Housekeeping Department;
定义：
Definition:
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通过定期的维护、检查，以便发现问题，及时整改，做到防患与未然。
Through regular maintenance, inspection, in order to finds the problem, promptly
reorganizes, achieves guards against mishap with not however.
目的：
Objective:
1. 火灾自动报警系统（Automatic Fire Alarm System）
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1.1 每月检查消防控制室工作环境以及火灾报警控制器、联动控制器、楼层显示屏、探测器、手动报警按
钮等是否处于正常状态。
Each month of inspection fire prevention control room working conditions as well as the
fire report to the police the controller, the linkage controller, the floor display monitor,
the detector, manually reports to the police button and so on whether is at the normal
state.
1.2 每月检查火灾报警控制器自检功能、消音复位功能、故障报警功能、火灾优先功能、报警记忆功能和
主备电源自动转换功能，确认处于正常良好状态。
Each month of inspection fire reports to the police the controller self-checking function,
silencer the replacement function, the breakdown reports to the police the function,
the fire first function, reports to the police the memory function and the host prepares
the power source automatic switching function, confirmed is at the normal good
condition
1.3 每季度按安装总量的 30%采用专用检测设备对探测器进行模拟火灾响应试验和故障报警试验。
Quarterly by the installation of 30% of the total use of special detection equipment to
simulate fire detectors in response to the pilot test and fault alarm
1.4 每季度按安装总量的 50%今年性手动报警按钮模拟火灾响应试验和故障报警试验。
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Each quarter of the total installed by 50% this year sexual manual fire alarm button in
response to simulated testing and fault alarm test
1.5 每季度对警铃及声光报警器进行模拟火灾状态下的响应试验。
Each quarter carries on under the simulation fire condition to the alarm bell and the
acousto-optic alarm apparatus the response experiment
1.6 每季度手动或自动试验相关消防联动控制设备和显示功能。
Quarterly manual or automatic pilot linkage related fire control equipment, and display
functions.
1.7 每月进行报警及控制线路维护检查。
Each month carries on reports to the police and controls the line maintenance inspection.
2. 自动喷淋灭火系统(the automatic sprinkler system)
2.1 每月检查消防房的工作环境、消防泵、稳压设备、电源控制柜、湿式报警阀、管网、阀门、喷头、水
结合器、储水设施等是否处于正常完好状态。
Fire monthly inspection of the work environment, fire *, Regulators equipment, power
control cabinet, wet alarm valve, pipe network, valves, invective, and combined with
water *, storage facilities whether in the normal state intact.
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2.2 每月手动启动电动消防泵，并模拟自动控制条件进行自动启动消防*，进行主、备*切换功能试验。
Manually start the monthly electric fire *, and simulation control conditions
automatically activated fire *, and the principal, * Preparation of switching function tests.
2.3 每月用末端放水装置进行放水试验，检查水流指示器和压力开关的报警功能、自动*功能和信号显示器
是否正常。
Supposed to end a month with an artificial device testing, inspection water pressure
gauges and switches alarm function, * function and automatic signal display normal.
2.4 每月利用报警阀上的放水试验阀放水，试验系统供水情况；测试水力警铃工作是否正常，压力电气信
号是否正确。
Valve monthly report on the use of the artificial valve test, besides tests of the water
supply system; Hydraulic Test alarms work normal, Pressure electrical signal is correct.
2.5 每月试验与消防控制室联动控制功能、信号反馈是否正确。
Monthly testing linkage with the fire control room control functions, signal feedback is
correct
3. 消火栓系统/ the hydrant system
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3.1 每月检查消防泵房的工作环境、消防泵、稳压设备、电源控制柜、管网、阀门、水泵接合器、室内外
消火栓、储水设施等是否处于完好状态。每月手动启动电动消防泵，并模拟自动控制条件进行自动启
动消防泵，进行主、备泵切换功能试验。
Monthly inspections of fire prevention pumping stations working environment, fire
pumps, Regulators equipment, power control cabinet, pipe network, valves, pumps
adapter. indoor and outdoor fire hydrant, storage facilities whether in good condition.
Monthly manually start the electric fire pump, simulation and control conditions
automatically activate the fire pump, and the principal, Pump up switching function
tests.
3.2 每月按安装数量的 20%试验远距离启泵按钮，检查自动启泵功能和信号显示是否正常。
By the installation of a monthly amount of 20% of remote pump test button to check
automatically pump function and signals to normal.
3.3 每月屋顶消火栓或最不利消火栓出水试验，检查管网压力和水质。
Roof hydrant or the most disadvantaged Hydrant water tests monthly to check network
and water pressure
3.4 每月试验与消防控制室联动控制功能、信号反馈是否正确。
Monthly testing linkage with the fire control room control functions, signal feedback is
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correct
4、防排烟系统(smoke control system)
4.1 每月检查送风、排烟机房的工作环境、送风机、排烟机、电源控制柜、送风口、排烟口、防火阀是否
处于正常完好状态。
A monthly check air supply and exhaust room at the work environment, fans, smoke
machines, power control cabinet, sent drafts I smoke and fire dampers whether in the
normal state intact
4.2 每半年按安装数量的 50%试验自动方式打开排烟口，启动送风机、排烟风机。
Installation per annum by 50% the number of tests automatically opens vents to start the
blower, exhaust fan.
4.3 每半年试验自动方式关闭空调系统、电动防火阀。
Per annum pilot automatically shut down air-conditioning systems, electrical fire
dampers
4.4 每半年按安装数量的 20%试验手动关闭防火阀。
Installation per annum by 20% the number of manual test fire dampers closed
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4.5 每半年通过消防控制室进行联动，检查送风机、排烟机、防火阀等动作及反馈信号是否正常。
Per annum by the fire control room for interaction, inspection fans, the smoke machine,
fire dampers, and other movements and feedback signal normal
5、应急照明及疏散指示系统/ The emergency lighting and disperses the indicating system
5.1 每月检查安全出口、疏散通道、重要场所的应急照明或疏散指示标志是否处于正常完好状态。
Each month of inspection fire escape, the scattered channel, the important place
emergency lighting or disperses the informational sign whether is at the normal
complete condition.
5.2 每月按安装数量的 20%试验应急照明或疏散指示灯的工作照明或疏散照明是否正常。
By the installation of the monthly volume of 20% test emergency lighting or evacuation
light work of the lighting or evacuation lighting normal.
6、消防通讯设备/Fire prevention communication equipment
6.1 每月检查电话插孔、重要场所的对讲电话、播音设备、扬声器等是否处于正常完好状态。
A monthly check telephone jacks, important establishments Talkback telephone, audio
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equipment, loudspeakers, whether in the normal state intact
6.2 每季度按安装数量的 30%试验电话插孔和对讲电话的通话质量。
Each quarter the number of installed 30% pilot cuts the telephone jack and the phone
call quality
6 .3 每季度按安装数量的 30%试验选层（或选区）广播，检查广播声级是否正常。
Each quarter the number of installed 30% test layer (or constituency) broadcasting,
radio check whether it is normal levels.
6.4 每季度进行从背景音乐状态下强切至事故广播状态的功能，备用扩音机及音源播音试验。
Quarterly background music from state-shear accident to the state broadcasting
functions, backup audio amplifiers and sources of noise test
6.5 每季度进行线路维护检查，确保处于正常完好状态。
Each quarter line maintenance checks to ensure integrity in the normal state.
7、灭火器 Fire extinguisher
7.1 每月检查灭火器的数量、设置位置、标志等是否符合要求。
A monthly check of the number of fire extinguishers, location, and whether the signs
meet the requirements.
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7.2 每季度按照总数的 30%检查灭火器压力、重量、有效期等是否合格，必要时做喷射试验。
According to a quarterly 30% of the total inspection of fire extinguishers pressure,
weight, and whether the pass is valid and, if necessary, do jet pilot.
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主题：用火批准管理制度
Subject: The use of fire management system approved
Sec--004 2

2010 年 10 月
通知：相关部门;
Notice to: Correlative Department;
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定义：确保酒店用火安全。
Definition: Ensure the safety of hotel fires.
目的：确保酒店用火安全。
Objective: Ensure the safety of hotel fires.
确保酒店用火安全。
Ensure the safety of hotel fires.
 凡因特殊情况需要使用明火的部门、施工单位，应事先提出申请，经领导同意及工程部负责人同意后，
到保安部开具动火证后方能使用；
Any special needs of the use of fire departments, construction units, prior application,
agreed by the leadership and Works Department is responsible for consent to the
Security Ministry issued arcing card before using;
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 申请报告必须写明，用火时间、地点、负责人和防火措施等项目，确保用火的安全；
Must report on the application states that the use of fire on time, location, and is
responsible for fire prevention measures and other projects, to ensure that the fire
safety.
 使用明火，必须严格遵守用火的六大禁令，并做到四定。即：
“定人、定位、定时间、定制度；”
The use of fire, to strictly abide by the use of fire ban six, and four will do. That : "We,
positioning, to determine time, the system.
 遵守用火规定，按用火规定执行相关内容；
Observes stipulated with the fire that, according to uses the fire to stipulate carries out
the related content;
 未经批准擅自用火者，保安部将按照规定进行处理。
Unauthorized use of fire, the Security Department will carry out the require
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主题：用电管理制度
Subject: DSM management system
Sec--005 2

2010 年 10 月
通知：工程部
Notice to: Engineering Department
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定义：确保酒店用电安全，保证正常运转。
Definition: Side hotel to ensure safety, and ensure normal functioning.
目的：确保酒店用电安全，保证正常运转。
Objective: Side hotel to ensure safety, and ensure normal functioning.
确保酒店用电安全，保证正常运转。
Side hotel to ensure safety, and ensure normal functioning.
 外来施工单位必须在工程部经理同意后方可进场，架设临时线必须征得工程部经理的同意。并在指定
的位置安临时线规范进行施工（包括在临时线路上增设漏电开关等安全装置）
。
Foreign construction units in Engineering Manager must agree before the arrival,
erecting temporary line will have to be with the consent of Engineering Manager. And in
a designated area on the provisional line construction norms (including the temporary
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line GFCI additional safety devices).
 新增用电场所应按规范穿着，任何金属外壳必须进行可靠的保护，所安装电器插座必须加以固定。
New establishments should regulate electricity wearing any metal to be reliable
protection, installed electrical sockets must be fixed.
 对客房定期进行用电设备安全检查（包括外借用电器材——如：多功能插座，变压器等）
。
Right Rooms regular security checks electrical equipment (including the sourcing of
electricity equipment -- such as : multi-function socket. transformers, etc.).
 所用电器用量不得超过额定用量，以防止因超负荷引起火灾。
Used electrical consumption shall not exceed the amount rated to prevent fires caused
by overload.
 定期对用电设备及线路进行检查测试，以防止超负荷引起线路老化及接触不良造成消防隐患。
Regular right equipment and electricity lines for inspection tests, to prevent overload of
transmission lines and access to undesirable aging hidden dangers caused the fire.
 每班对配电柜进行关灯检查，检查各开关桩头。
Each class checks power distribution equipment for the light inspection of the switch
head.
 每班对酒店内各安全指示灯及应急灯进行检查。
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Each class check safety light and the emergency light carry on the inspection to the
hotel.
 定期对酒店内的移动工具进行安全检查，发现问题及时处理。
Regular on the hotel within the mobile tools to carry out safety inspection found
problems in a timely manner.
 在用电量较大的场所必须安装 CO2、泡沫等适用于电气火灾的消防器材。
Consumption in larger establishments will be required to install CO2 foam applied to
the electrical fire safety equipment.
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化学和易燃易爆危险物品安全管理制度
主题：
Dangerous chemicals and inflammable material safety
Subject:
management system
Sec--006 4

2010 年 10 月
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通知：相关部门
Notice to: Correlative Department
定义：规范使用危险物品的部门，遵循防火规范和要求。
Definition: Regulate the use of dangerous goods sector, to follow fire safety regulations
and requirements
目的：规范使用危险物品的部门，遵循防火规范和要求。
Objective: Regulate the use of dangerous goods sector, to follow fire safety regulations
and requirements
规范使用危险物品的部门，遵循防火规范和要求。
Regulate the use of dangerous goods sector, to follow fire safety regulations and
requirements.
1. 化学和易燃易爆危险物品的安全要求
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Inflammable chemicals and dangerous goods safety requirements
 酒店凡在新、改、扩建工程中需用的化学危险品（外包装上都有明显标志）
，都必须控制采购总量，
原则上当天用多少购多少。
Where in the new hotel, change, which required the expansion project of hazardous
chemicals (overpack have shown significant signs), must control the total procurement,
in principle, the same day the amount of the number of purchase.
 对当天未使用完的上述物品（包括氧气瓶等危险品器材），都必须存放到专用的场地，不得留存在施
工无关场所。
Above goods has not used which for the same day (including dangerous material
equipment and so on oxygen cylinder), all must deposit to the special-purpose location,
does not have to preserve in the construction irrelevant place.
 酒店对餐饮所用的卡式炉液化气罐（固体酒精）和客房使用的火柴，也必须控制采购总量。原则上液
化所罐（固体酒精）的周转容量为一周（7 天），火柴为两周（14 天）。使用部门要以当天的用量为准，
原则上用多少领多少。
Hotels used by the Food cassette LNG tank (solid alcohol) Rooms and the match, also
must control the total volume of procurement. Liquefaction in principle by cans (solid
alcohol) on the flow capacity of one week (seven days), a match of two weeks (14 days).
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Departments to use the day to the amount, whichever is, in principle, with the number
of the number of leadership.
2. 化学和易燃易爆物品危险品存放场地的安全要求/ Chemistry and the flammable high explosive
cargo dangerous material deposits the location the safe request.
 存放施工危险物品的场所，必须设立在偏离主楼群、人员往来较少、并相对独立的地方。
The depositing construction dangerous goods place, must set up in the deviation host
buildings cluster, the personnel intercourse are less, and the relatively independent
place.
 存放地必须用阻燃、轻质的建筑材料建造，并具备干燥、阴凉、通风、防晒、防潮、防高温等条件。
Storage to be used flame-retardant, light construction materials, and have dry, cool,
ventilation, sunscreen, moisture-proof, high-temperature conditions.
 存放地的照明必须是防爆型的灯具，并具备消防灭火材料。
The depositing place illumination must be the explosion-proof lamps and lanterns, and
has the fire fighting material.
 存放的化学危险物品必须要分门别类、区别性质，科学合理储存。
The depositing chemistry dangerous goods must have according to groups, the
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difference nature, the science reasonable storage.
 存放地内严格执行“四禁”
、“二不准”
，即：存放地内“严禁吸烟、严禁明火明取、严禁住宿和办公、
严禁无关人员入内”
，以及化学物品“不准超量存放、不准混杂存放”。
The depositing in strict execution "four endures", "two does not permit", namely: In
depositing in " strictly prohibits smoking, strictly prohibiting open fire Ming QU, strictly
prohibiting staying with the work, strictly prohibits the irrelevant personnel entering”,
as well as chemistry goods "do not permit excess depositing, not to permit combination
depositing
 每次工作结束后，必须切断电源；每天下班时必须进行防火安全检查。
After each time works had ended, must the dump; Every day gets off of work when
must carry on the fire protection security check.
 存放日用危险品的场地必须隔离主楼群，隔离施工危险物品存放地，并与其他日用物料存放地保持一
定的距离。
Daily storage of dangerous goods in the main venue complex segregation, isolation of
dangerous goods storage construction, and other household materials stored to
maintain a certain distance.
 除火柴要放置在专用的铁箱内、对卡式炉的乙烷气罐（固体酒精）也应设置专用的铁箱（罐）予以储
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存。
Except that the matches must lay aside in the special-purpose irontank, (solidified
alcohol) also should establish the special-purpose iron tank to the card type stove
ethane gas storage holder (pot) to store up.
 存放地的照明必须为防爆灯（或白灯），电器开关必须安装在场外，并配备灭火器材。
Kept lighting the lamp must be explosion-proof (or white lights), electrical switches to
be installed on the outside and equipped with fire-fighting equipment
 存放场地内严禁吸烟、严禁使用明火、严禁无关人员入内。
storage ban on smoking, prohibited the use of fire, no not enter.
 工作结束后必须切断电源。
After end of job must the dump.
3. 化学和易燃易爆物品的管理规定
 化学危险物品的保管人员，必须经过消防部门专业培训，并持有上岗证书。
Chemistry dangerous goods maintenance crew, must pass through fire department
specialized t raining, and has posts the certificate
 化学危险物品的发放必须建立和健全登记制度即：发放的时间、货名、数量及经手人员发放签收等。
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Chemistry dangerous goods provide must establish and the perfect registration system
namely: Provides the time, the goods name, the quantity and handle the personnel to
provide receives and signs for and so on.
 保管人员应定期对化学危险物品的发放情况进行核对，做到帐物相符。
The maintenance crew should regularly provide the situation to chemistry dangerous
goods to carry on the checkup, achieves the account to tally.
 帐物上发现异常，应立即向主管领导和保安部报告，并必须查明原因。
In the account discovers unusually, should immediately to the responsible leadership
and security the report, and must verify the reason.
 需对存放场地进行设备检修时，必须将危险物品搬离；如需动用明火，还必须会同保安部门制定安全
防火措施。
Must to deposit the location to carry on when the equipment overhauls, must the
dangerous goods move leaves; If must use the open fire, but also must handle jointly
with the security department to formulate the safe fire precautions
 对使用化学危险物品的部门和人员，必须严格按照消防法规和安全生产的规定进行操作。
For uses chemistry dangerous goods the department and the personnel, must strictly
carries on the operation according to the fire laws and regulations and the safety in
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production stipulation
 对卡式炉乙烷气罐（固体酒精）和火柴的保管人员，应相对固定。
To the card type stove ethane gas storage holder (solidified alcohol)and the matches
maintenance crew, should be relatively fixed
 保管人员要定期盘核日用危险物品的库存量，并及时与物品采购员取得沟通，共同掌握和控制好存放
的数量。
The maintenance crew wants the regular plate nucleus everyday use dangerous goods
the reserve, and promptly obtains the communication with the goods purchaser, grasps
and controls good depositing together the quantity.
 需对存放地进行设备检修时，必须将危险物品搬离；如需动用明火，还必须会同保安部制定安全防火
措施。
Must carry on to depositing when the equipment overhauls, must the dangerous goods
move leaves; If must use the open fire, but also must handle jointly with 保安部 the
formulation safe fire precautions.
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主题：对外部推销人员的处理
Subject: External sales personnel on the handling
Sec--007 2

2010 年 10 月
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Notice to: Correlative Department
定义：保障酒店内的正常办公秩序，确保酒店安全。
Definition: Hotel security office within the normal order and ensure that the hotel security.
目的：保障酒店内的正常办公秩序，确保酒店安全。
Objective: Hotel security office within the normal order and ensure that the hotel security.
保障酒店内的正常办公秩序，确保酒店安全。
Hotel security office within the normal order and ensure that the hotel security.
一．门口警卫/Security gate：
 在执勤过程中，发现推销员应禁止其进入酒店；
On duty in the process, it was found that salesmen should prohibit their access to the
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hotel;
 向推销员讲明本酒店禁止推销的规定，以免二次来访。
Explain to salesman the prohibition of the marketing of the hotel, so as to avoid the
second visit.
二．巡视警员/ Police inspections
 在巡视酒店区域过程中，发现推销员应将其带至保安部值班者室，交予部门领导处理。
Visited hotels in the regional process, it was found that salesmen should be taken to the
Security Department were on duty room, leading to the processing sector
三、保安经理/Security：
 向推销员讲明本酒店内禁止一切推销活动；
Explain to salesman the apartment to prohibit all marketing activities
 按《保安部处理外部推销人员登记表》进行登记；
By "security deals with Department of sales personnel Registration Form" to register
 要求推销员写出“保证书”
，确保今后不再进入酒店进行推销活动；
the salesperson should write "letters of assurance" to ensure that in future no longer
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be entering the hotel marketing activities;
 指派保安员将推销员送出酒店区域。
Security guards assigned to the regional salesmen send hotel.
四、处理不合作推销员：Dealing with uncooperative salesmen
 对于态度恶劣的推销员，应通知其所属单位，由单位来人将其领走。
Regarding the manner bad salesman, should inform its subordinate unit, takes away by
the unit coming person it.
五、处理无证推销员：
Dealing with undocumented salesmen :
 对于没有任何有效证件的推销员，要暂扣其商品，令其带有效证件和单位证明来领取扣压商品。
For no valid documents to the salesman to withhold their products. it brought
documents and units proved to be eligible for the withholding of commodities.
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主题：对打架斗殴的防范
Subject: On assault prevention
Sec--008 3

2010 年 10 月
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通知：值班经理
Notice to: Manager on Duty
定义：保障酒店内的正常秩序，确保酒店安全
Definition: Hotel security within the normal order and ensure safety of the hotel.
目的：保障酒店内的正常秩序，确保酒店安全。
Objective: Hotel security within the normal order and ensure safety of the hotel.
政策说明 Policy Statement
保障酒店内的正常秩序，确保酒店安全。
Hotel security within the normal order and ensure safety of the hotel.
1. 防范对象：
 结伙的本地年青人、有明显闹事迹象的人、饮酒过量的人及其它形迹可疑的人
Partnership of the local young people, and there were obvious signs of trouble,
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excessive drinking and the other people acting suspiciously.
2. 防范措施：
 酒店员工发现以上人员后，不管其是否正在闹事，均应报告保安部值班人员；
Hotel staff found more staff, regardless of whether it is to make trouble, the
Department shall report the security personnel on duty;
 保安部值班员接到报告后，应立即赶到现场勘察情况，直至确认无事后方能撤离；
Security Department watch keepers After receiving the report, shall immediately rushed
to the scene of the investigation until it is confirmed that no subsequent evacuation
order,
 保安巡逻人员在重点区域巡视，要注意各种可疑迹象，发现后注意观察，直至确认；
Security patrols in key areas to inspect, to the attention of various suspicious signs
found to observe until it is confirmed,
3. 打击：
 一旦发现打架斗殴、流氓滋事，保安部经理应立即组织保安力量赶到现场；
Once assault, hooligans making trouble, the security manager should immediately
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organize security forces rushed to the scene.
 到现场后，斗殴闹事仍在继续，应立即将发生冲突双方分开，驱散围观人员，将肇事者带离服务区域，
在不影响他人和酒店治安的情况下，可采取强制手段；
To the scene after the brawl continues to make trouble, should immediately separate
the two sides in conflict to disperse the onlookers, the perpetrators be taken away from
the service area, the impact on others and the safety of the apartment, may be resorted
to coercive means
 有死亡和伤害事故发生，值班人员应立即报值班经理，并保护现场；
If death and injury happens， on duty personnel on duty immediately reported the
manager, and the protection of the scene,
 对现场进行拍照及记录现场情况
Carries on to the scene photographs and records the scene situation
 协助抢救伤员，并酌情向伤员了解情况，记录有关案情；
Assists to rescue the casualty, and uses judgment to the casualty to find out the
situation, the recording related case
 配合公安部门对现场进行勘察；
The coordination public security department carries on the reconnaissance to the scene,
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 如罪犯正在行凶或准备逃跑，应立即制止并尝试抓获，派专人看守，以待转交公安机关处理；
If the criminal is committing murder or prepares to escape, should stop and the attempt
immediately captures, sends the specialist guard, waits for the transmission public
security organ to process,
 如有人被绑架或扣押，应立即报告公安机关，并采取必要措施设法控制事态发展。
If some person of quilts kidnapping or detains, should report immediately the public
security organ, and takes the essential measure to try to control the situation
development.
4. 各部门职责：
 保安部负责协调工作，向领导汇报情况，记录整个案件发生及处理情况；
Security is responsible to coordinate works, to the leadership report situation, the
recording entire case has and the processing situation
 工程部提供必要工具：如：绳索、照明等；
The engineering dept provides the essential tool: For example: Rope, illumination and
so on
 前台礼宾向询问的客人进行解答；
The onstage ritual guest carries on the explanation to the inquiry visitor
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 公安机关勘察现场完毕后，由相关部门和保洁部负责清理现场。
After the public security organ prospects the scene to finish, and maintains cleanliness
by the correlation department to be responsible to clean up the scene.
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主题：对发生地震时的处理
Subject: Handling when the earthquake occurred
Sec--009 2

2010 年 10 月
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通知：大堂经理、值班经理、工程部
Notice to: AM、Manager on Duty、Engineering Department
定义：保证酒店所有人员在发生地震时能及时撤离至安全地点。
Definition: Guaranteed hotel all personnel when have the earthquake can promptly
evacuate to the security place.
目的：保证酒店所有人员在发生地震时能及时撤离至安全地点。
Objective: Guaranteed hotel all personnel when have the earthquake can promptly evacuate
to the security place.
保证酒店所有人员在发生地震时能及时撤离至安全地点。
Guaranteed hotel all personnel when have the earthquake can promptly evacuate to the
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security place.
 保安人员负责进行疏导人员，维护现场秩序的工作，引导人员到安全地点。
The security personnel responsibly carries on unblocks the personnel, maintains the
scene order the work, guides the personnel to the security place.
 大堂经理应携带客人立即撤离，并负责清点客人工作。
The great hall after should carry the visitor to evacuate immediately, and is responsible
to take inventory the visitor to work.
 中控室利用消防广播向全酒店广播，督促客人迅速撤离。
Center controls the room use fire prevention broadcast to the entire hotel broadcast,
supervises the visitor rapidly to evacuate
 工程部人员迅速将易发生爆炸的设备关闭后撤离，以免造成更大灾害。
After the engineering dept personnel rapid will be easy to have the detonation
equipment closure to evacuate, in order to avoid will create a huger disaster.
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主题：对神经病人、滋事人员处置
Subject: To the nerve patient, stirs up trouble the personnel to handle
Sec--010 2

2010 年 10 月
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Notice to: Relevant departments
定义：保证酒店的正常运转秩序
Definition: Guarantees the hotel the normal work order.
目的：保证酒店的正常运转秩序。
Objective: Guarantees the hotel the normal work order.
保证酒店的正常运转秩序
Guarantees the hotel the normal work order.
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1. 重点控制酒店外围，有外围岗负责
 对来人采取观察、询问的方式、查明来人是否有呆傻或精神病，是否有滋事的迹象。
Adopts the observation, the inquiry way to the coming person, verifies the coming
person whether has dull is silly or the neurosis, whether has the sign which stirs up
trouble.
 观察来人的神态是否正常，衣着是否整洁。
Looked like coming person's complexion whether normal, the attire is whether neat.
 观察来人是否带有浓重的酒气。
Observes the coming person whether has the strong liquor gas.
 通过攀谈，判断来人是否有精神病倾向。发现异常，及时报告，并采取相应的措施，妥善处置，阻止
其进入酒店内部。
Through chitchats, judges the coming person whether has the neurosis to favor. The
discovery is unusual, the prompt report, and takes the corresponding measure, properly
handles, prevents it to enter in the hotel.
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2. 酒店开放的公共区域（大堂、娱乐场所等）
 如确属上述人员在公共区域内活动，应采取措施先行劝说，劝说无效的将来人制服，以免事态扩大。
If firmly is the above personnel to move in the public region, will be supposed to take
the measure to persuade, to persuade the invalid future person uniform in advance, in
order to avoid situation expansion.
 将来人迅速带至酒店安保部门，并派保安人员严加看护，防止伤人、毁物、自残、自杀等的意外事故
发生。
Future the person will be rapid peacefully guarantees the department to the hotel, and
will send the security personnel strictly to nurse, prevented will offend somebody,
destroys the thing, the autonomy, the suicide and so on the accident occurs.
 查明来人身份、来意、工作单位和住址，并作好详细记录。
Verifies the coming person status, the purpose in coming, the unit of work and the
address, and finishes the detailed record.
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 对严重情况及时报公安机关处理。
Process to the serious situation and the Times public security organ.
对突发性水浸和室内水浸的处理
主题：
To in burst characteristics water immersion and room water
Subject:
immersion processing
Sec--011 2
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2010 年 10 月
通知：大堂经理、值班经理、工程部
Notice to: AM、 Manager on Duty、Engineering Department
定义：保证酒店的正常运转
Definition: Guarantees the hotel the normal work.
目的：保证酒店的正常运转。
Objective: Guarantees the hotel the normal work.
保证酒店的正常运转
Guarantees the hotel the normal work.
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对于突发性水浸的处理办法
Regarding burst characteristics water immersion processing means：
 值班人员听到投诉后，即携对讲机前往水浸现场观察，关闭出水大阀门。
The attendant hears after the suit, namely takes along the intercom Togo to the water
immersion spot inspection, the closure water leakage big valve.
 对水浸地方要安排有关人员清除积水，并把浸水情况详细报告上级。
Must arrange the concerned personnel to the water immersion place to eliminate the
pending, and immerses the situation in detail to report the higher authority.
 水浸时影响客人正常供水，必须书面通知每个在住客。
When water immersion affects the visitor normally to supply water, must written
notification each in the resident.
关于室内水浸的处理办法
About room in water immersion processing means：
 值班人员接到客人投诉室内浸水时，要立即派人前往现场观察。
The attendant receives the visitor to sue when in the room immerses, must immediately
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send the person to go to the spot inspection
 观察人员到浸水房间，必须按门铃得到允许后方能入内。对没在房间的客人不能撬门强行入内，要设
法找到水阀地点，关闭水阀。
Observes the personnel to immerse the room in, must be under rear area the
permission according to the doorbell to be able to enter. In togas not been able to
wrench open a gate in the room visitor forcefully enters, must try to find the water
valve place, closes theater valve
 浸水情况严重，必须关闭酒店总水阀，避免水浸扩大。
Immerses the situation to be serious, must close the hotel total water valve, and avoids
the water immersion expansion.
 关闭酒店总水阀后，影响酒店正常供水，必须书面通知客人。
After closes the hotel total water valve, affects the hotel normal water supply, must the
written notification visitor.
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主题：对突然死亡事件的处理
Subject: To suddenly died event processing
Sec--012 2

2010 年 10 月
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通知：总经理、副总经理、部门经理、大堂经理
Notice to: GM、Deputy General Manager、DM、AM
目的：及时有效的处理避免产生严重后果
Objective: Prompt effective processing avoids having the serious consequence
及时有效的处理避免产生严重后果
Prompt effective processing avoids having the serious consequence
 遇有突然死亡事故、自杀或他杀时，首先要保护好现场，然后报告保安部、部门经理、酒店领导；
Meets has when the suddenly fatal accident, the suicide or he kills, first must protect the
good scene, then report Security , department manager, hotel leader;
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 对因突发病死亡人员，先检查人员是否还活着，如未死亡应赶快通知所在部门经理，同时通知就近医
院或急救中心进行抢救；如确定死亡的，通知所在部门经理，并同时请医院医务人员检验死亡原因，
待搞清死亡原因后，由有关人员做好善后工作。
Disease due to sudden death, first checks whether the staff is still alive, if death should
quickly notify the host department manager notify the nearest hospital or emergency
center for rescue; determine if the death of informing the host department manager
and requested hospital medical staff testing the cause of death, pending finding out the
cause of death, by the staff to properly deal with the aftermath.
 对自杀死亡人员，首先保护好现场，劝阻无关人员别靠近，待公安保卫人员到达后，寻找死者有无遗
言等证据材。
Suicide deaths, first and foremost to protect the scene and not to discourage other
officers approached, when public security officers arrived, Find any testament deceased
as evidence
 对他杀人员，首先保护好现场，观察周围有无可疑人员，不许无关人靠近，待公安人员到达后，汇报
有关线索和情况。
If people is killed ,first protects the good scene, whether there is periphery the
observation the suspicious personnel, must not have nothing to do with the person to
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approach, after waits the public security personnel to arrive, report related clue and
situation.
 做好善后工作：当公安人员查清死者的死亡原因后，通知最近医院，将死者遗体运走，而后对此事予
以登记。
Completes the damage control work: After the public security personnel investigates
thoroughly deed’s cause of death, the notice recent hospital, moves away the dead
remains, then registers to this matter.
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主题：消防器材维护保养制度
Subject: Fire equipment maintenance system
Sec--013 4

2010 年 10 月
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通知：工程部
Notice to: Engineering Department
定义：保证各消防器材处于正常使用状态。
Definition: Guaranteed various fire equipment is at the normal running condition.
目的：保证各消防器材处于正常使用状态。
Objective: Guaranteed various fire equipment is at the normal running condition.
保证各消防器材处于正常使用状态。
Guaranteed various fire equipment is at the normal running condition.
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1. 火灾自动报警系统
 每日检查火灾报警控制器自检功能、故障报警功能、报警记忆功能和主备电源转换功能。
The daily inspection fire reports to the police the controller self-checking function, the
breakdown reports to the police the function, reports to the police the memory
function and the host prepares the power source to transform the function.
 每周检查消防控制室或消防值班室工作环境以及火灾报警控制器、层显（或区域控制器）、探测器、
手动报警按钮等是否处于正常完好状态。
Each week inspection fire prevention control room or the fire duty officers observation
room working conditions as well as the fire report to the police the controller, the level
reveals (or region controller), the detector, manual reports to the police bottom and
soon whether is at the normal complete condition.
 对主机备用电源进行充放电试验。
Carries on the sufficient discharge test to the main engine emergency power supply.
2. 自动喷水灭火系统
 每周检查消防泵房工作环境及消防泵、稳压设备、电源控制柜、湿式报警阀、管阀门、喷头、水泵接
合器、储水设施是否处于正常完好状态。
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And the fire extinguishing pump, the constant voltage equipment, the power source
control cabinet, wet type reports to the police the valve, the tube valve, the nozzle, the
water pump adapter, stores the water facility whether is at the normal complete
condition.
3. 消火栓系统
 每周检查消防泵房工作环境及消防泵、稳压设备、电源控制柜、管网阀门、室内消火栓、水泵接合器、
储水设施是否处于正常完好状态。
Each week inspection fire prevention pump house working conditions and the fire
extinguishing pump, the constant voltage equipment, the power source control cabinet,
in the pipe network valve, the room hydrant, the water pump adapter, stores the
water facility whether is at the normal complete condition.
4. 喷淋冷却系统
 每周检查消防泵房工作环境及消防泵、稳压设备、电源控制柜、管网阀门、水泵接合器、储水设施是
否处于正常完好状态。
Weekly inspections on fire pumping station working environment and fire pump,
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Regulators equipment, power control cabinet, network valves, pumps adapter. storage
facilities in the normal state intact.
5. 防火分隔系统
 每周检查防火门、防火卷帘门周围有无影响正常启、闭的障碍物，门能否处于正常启、闭状态，门的
附件是否齐全完好。
Weekly inspection of fire doors, fire shutter doors any impact on the surrounding
normal Kai, the closure of the barrier, in the normal , Closing the door to the annex are
complete integrity.
6. 防排烟系统
 每周检查送风、排烟机房工作环境及送风机、排烟机、电源控制柜、送风口、排风口、防火阀等是否
处于正常完好状态。
Weekly inspections blast, smoke room environment and fans, the smoke machine,
power control cabinet, sent drafts exhaust outlet, and whether the fire dampers at
normal intact state.
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7. 应急照明疏散指示
 每周检查安全出口、疏散通道、重要场所的应急照明或疏散指示是否处于正常完好状态。
Weekly export inspection security, evacuation routes, important venue emergency
lighting or evacuation instructions in the normal state intact.
 每月试验应急照明和疏散指示灯的工作照明度和疏散照明度。
Monthly test emergency evacuation lamp lighting and the lighting levels and
evacuation lighting levels.
8. 消防通讯事故广播
 每周检查电话插孔、重要场所的对讲电话、播音设备、扬声器等是否处于正常完好状态。
Each week inspection telephone jack, the important place to speak the telephone, the
broadcast equipment, the speaker and so on whether sat the normal complete
condition.
 每季度试验电话插孔和对讲电话的通话质量。
Quarterly pilot cuts the telephone jack and the phone call quality.
9. 移动灭火器材
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 每周检查灭火器种类、数量、位置、标志是否符合要求。
Weekly inspections of fire extinguishers types, quantity and location of signs to meet
the requirements
 每季度检查灭火器压力、重量、有效期等，必要时做喷射试验。
Each quarter inspection of fire extinguishers pressure, weight, the validity period, if
necessary, so jet pilot.
10. 其他设备
 每周检查消防电梯迫降按纽，及水坑排水设备、缓降器、自救逃生设备、消防电源及切换设备是否处
于正常完好状态。试验自备发电设施能否正常发电。
Weekly inspections on the fire was forced to land on the lift button, and the sump
drainage equipment, descending device, and self-help escape equipment, Fire Power
and switching equipment in the normal state intact. Test-owned electricity generating
facilities to normal.
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主题：国内客人违法的处理
Subject: Break through the law inland
Sec--014 2
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2010 年 10 月
通知：保安部经理、大堂经理
Notice to: Security manage、AM
定义：
Definition:
Hotel security within the normal order and ensure safety of the hotel, Prompt effective
processing avoids having the serious consequence
目的：
Objective:
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Hotel security within the normal order and ensure safety of the hotel, Prompt effective
凡国内客人在酒店犯有流氓、斗殴、嫖娼、盗窃、赌博、走私、吸毒等违法行为，均要视情节轻重按照国
家有关法律、法规进行处理。
The guest who violate the provision shall be given administrative with the seriousness of
the cases, in China, for example: knave 、 fighting broke 、 out prostitution 、 theft
participation、trafficking in narcotics and so on.
 当班的保安部人员在接到客人违法的报告后，要立即向领班汇报，同时视情况采取相应的处理措施。
The staff who on duty get the information about guest breaking through the law, shall
be given management with the seriousness of the cases, but report capital at first in
Security Department.
 领班在接到报告后，应前往现场了解情况，保护和维持现场秩序，记录当事人的姓名、房号、身份等。
Captain goes up to the scene when the capital gets the report, protect and vindicate the
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normal order. And record the information that name room-number ID and so on.
 对一般纠纷，保安部可出面进行调解；对于较严重的事件，要立即通知保安部经理到场；对重大违法
案情，保安部经理要立即通知总经理和公安部门。
Security department mediate the normal dispute, immediately give notice the security
department manage for serious thing. Security manages should give notice GM and
police to the great criminal cases.
 保安部应安排人员对违法人员进行监控，等候公安人员到达；不要对被监控人员进行关押，要对其说
明需等候公安人员前来处理；保安部人员也不要对犯罪嫌疑人动手进行搜身。
Security personnel will do security and control for law-breaker before the police arrived,
it is not jug them ,only waiting for policeman to deal with, forbid to search the suspect.
 对正在实施犯罪行为的人员，可将其制服并严加监视，防止逃脱并立即送公安机关，或通知公安部门
派人前来。事件处理完毕后，把事件全过程及处理情况向上级主管机关保卫部门报告。
If the law-breaker is go on ,we need overmaster and kept a close watch then sent him
over to the police. After we report to Security Department dealing with these things.
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主题：境外客人违法的处理
Subject: Guests illegal offshore processing
Sec--015 2
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2010 年 10 月
通知：保安部经理、大堂经理
Notice to: Security manage AM
定义：保障酒店内的正常秩序，确保酒店安全。
Definition: Hotel security within the normal order and ensure safety of the hotel, Prompt
effective processing avoids having the serious consequence.
目的：
Objective:
Hotel security within the normal order and ensure safety of the hotel. Prompt effective
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境外客人违法，是指外国人、海外华侨等人，在酒店内违反我国法律的行为。处理境外客人违法案件要慎
重，要有证、有据，要依法办事。
Foreign guests an offense, foreigners, overseas Chinese and other people in the hotel in
violation of our law. Handling cases outside guests to be cautious and to have cards, instead,
to act according to law.
 根据属地优先权的原则，凡是在我国领域内犯罪的任何人，都适用我国的刑法。我国新刑法第六条规
定：
“凡在中华人民共和国领域内犯罪的，除法律有特别规定以外，都适用于本法。”刑法还规定，犯
罪的行为或者结果有一项发生在中华人民共和国领域内的，就认为是在中华人民共和国领域内犯罪。
Priority under the principle of territoriality, all areas in China of any crime, applies to all
China's criminal law. 6th China in the new Penal Code states : "Where a crime within the
territory of the People's Republic of China, in addition to special legal provisions, apply
to this law. "The Code also provides that criminal acts or results in an area of the
People's Republic of China, that it is the People's Republic of China in the field of crime.
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主题：客人遗留物品的处理
Subject: Guests left the treatment
Sec--016 2
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2010 年 10 月
通知：保安部经理、客房部经理、大堂经理
Notice to: Security Manager, Rooms Division Manager, hall manager
定义：尽量将遗留物品交还客人，提高酒店信誉，保证客人财产不受损失。
Definition: Prompt effective processing avoids having the serious consequence.
目的：尽量将遗留物品交还客人，提高酒店信誉，保证客人财产不受损失。
Objective: Prompt effective processing avoids having the serious consequence.
任何员工在酒店内发现客人的遗留物品，必须设法交还客人。如客人已离店或一时找不到失主，应立即上
交本部门的领班或主管，由主管交客房中心造册集中管理。
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Any staff in the hotel guests fined the remaining items, which must be returned to
customers. If guests are unable to find or Check Out escaping should immediately handed
over to the department foreman or supervisor, Rooms by the competent pay to keep
centralized management center.
 对客人遗留的较为贵重的物品，要尽快同客人取得联系，征求客人对所遗留物品的处理意见，并尽快
将遗留物品归还客人，所发生的费用一般由客人承担。
The guests left the more expensive items, in order to get in touch with the guests. for
the guests left to the treatment, and as soon as the guests left to return items, the costs
are generally borne by the customers.
 客房中心应对暂时无人认领的客人遗留物品进行登记造册，详细记录遗留物品的名称、数量、品种、
规格、型号及发现物品的地点、发现人等。
Room center should temporarily unclaimed items left over from the guests register to
keep detailed records of items left over from the name, volume, variety, specifications,
and models and found the article, found, and so on.
 贵重物品要存放入保险箱内，或指定专人保管。无人认领的物品在客房中心保管三个月，无人认领的
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贵重物品保管六个月后交有关部门。
Valuables to a safe-deposit, or designated person custody. Unclaimed items at the
center of their rooms for three months unclaimed valuables custody for six months
before handing over the relevant departments.
 客人遗留的黄色书、报、杂志、音像制品等应交保安部处理。
Guests left the yellow books, newspapers, magazines, audio and video products should
be sent to the Security Division.
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主题：停电事故的处理
Subject: To suddenly electricity cutoff event processing
Sec--017 2
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2010 年 10 月
通知：客房部、前厅部、工程部、康乐部、餐饮部
Notice to: HSKP、FO、Engineering、REC、F&B
定义：保证酒店的正常运转
Definition: Guarantee the hotel normal operation
目的：保证酒店的正常运转
Objective: Guarantee the hotel normal operation
 一旦酒店发生停电的情况，门卫人员要劝阻无关人员进店，巡视人员重点保护公共场所的财产
Once the hotel blackout, a guard personnel should not discourage staff into stores,
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visits to focus on the protection of the property in public places
 保安部管理人员组织人员对各点进行巡查，防止意外情况的发生.
Security Department management personnel on the inspection point to prevent the
occurrence of accidents
 有关人员要立即检查是否有人被关在电梯内，如有人，要安抚客人，并尽快将客人救出.
The officers to immediately check whether a person has been detained in the lift, if a
person, to appease the guests and the guests will be rescued as soon as possible.
 歌舞厅、娱乐休闲等人员较集中的场所的经理，要立即前去安定客人的情绪，防止混乱发生，各部门
人员要负责安定本工作区域客人的情绪。
Dance halls, recreation personnel in places than the manager, they should immediately
go to the guests and stability and to prevent confusion, various departments to work
for regional stability and the guests emotions.
 工程部经理应立即组织人员检查停电原因，保护重要的设施、设备，尽快恢复通电。
Engineering Manager shall immediately examine the causes of power failures, the
protection of critical facilities, equipment, as soon as possible to restore electricity.
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对爆炸及可疑爆炸物品的处理预案
主题：
Suspicious of the explosion and the explosive materials handling
Subject:
plan
Sec--018 3
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Policy & Procedures

2010 年 10 月
通知：酒店各部门
Notice to: The hotel sector
定义：
Definition:
目的：保证酒店的安全
Objective: Guarantee the safety of hotel
为了确保住店宾客及员工的人身、财物不受侵害，以及酒店财产的安全，对可能发生或已发生的爆炸部位
必须采取切实可行的应急措施，积极防范，迅速消除隐患。做到发生意外爆炸事故能及时扑救，使损失减
少到最低程度。
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To ensure guests and staff lodging personal, property from infringement, and the hotel
property. Right or may have occurred in the explosion site must adopt practical contingency
measures to actively prevent and promptly eliminate hidden dangers. Do explosion
accidents in a timely manner to fight the losses to a minimum.
 报警程序：
Police procedures:
（1）迅速用电话拨“0”通知酒店总机，讲明发现爆炸或爆炸物的时间、地点和简要情况，同时将自
己的姓名和身份讲清楚。不要轻易动爆炸物，尽可能保护、控制现场。
Rapid telephone dial "0" notice to the hotel switchboard, which stipulates that the
discovery of explosive or explosives on the time, place and summary, while its own
name and identity clear. Do not move explosives, as far as possible, protection, control
the scene.
（2）总机值班人员接到报警后，详细记录报警人的姓名、部门、时间、地点和简要情况，并立即呼叫
下列人员到现场：
Switchboard operator received the report, a detailed record of the names of the police
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department, time, location and a brief, and immediately call the following officers to
the scene :
A．保安部经理、工程部经理、客房部经理；
Security Manager, Engineering Manager, Rooms Division Manager.
B．值班经理、总经理；
General manager, the manager on duty:
C．发生爆炸或发现爆炸物部门的经理、医务室、司机班人员；呼叫时要简明扼要地将发生的情况、
时间、地点讲清楚。
Explosion found explosives or departmental managers, medical clinic, the driver
classes; Call to be concise to be happening, time, and location clear.
 各部门人员到现场后的职责：
The departmental officers to the scene after the duties:
（1）保安部立即组织保安人员，布置以爆炸物为中心的警戒线，控制现场。楼层、客房区可关闭防
火门；同时报告上级公安机关，公安人员到现场后，听从公安人员指挥，配合公安人员做好工作，
随时将现场情况报告酒店有关领导。
Security department immediately organized security personnel, and deployed with
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explosives for the warning center, controlling the scene. Floors, Rooms district fire
doors can be closed; While reporting higher-level public security organs, public
security officers to the scene, the police obey the command, coordination with the
public security officers do a good job, to keep the scene of the leading hotel report.
（2）工程部立即关闭附近由于爆炸可能引起的恶性事故的设备，撤走现场附近可以移动的贵重品。
Works immediately closed due to the vicinity of the explosion might be triggered by
the vicious incidents of equipment, withdraw the vicinity of the scene can move
valuables.
（3）总经理、副总经理立即组织临时指挥部，根据各部门汇报的情况，组织、指挥、协调各项作。
统一下达指令，采取有关措施进行扑救工作，布置有关部门做好善后工作。
General manager and assistant general manager immediately temporary headquarters,
according to the report on the sector, organizing, directing, coordinating their work.
Unity issued a directive to take the relevant measures to put out the fire, the relevant
departments in the aftermath of layout work.
（4）值班经理、客房部经理传达指挥部的指示，协调各部门的工作，详细记录现场处理经过，负责
向客人解释发生的情况，安定客人情绪的工作。
Watch Manager, Rooms Division Manager of the Communication Command directives
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and coordinating the work of various departments, detailed records after scene,
explained to the guests in charge of the case, stability guests emotions.
（5）发生爆炸部门的经理负责组织疏散事故发生区域的客人及行李物品。
The explosion occurred department manager in charge of organizing the evacuation
of the accident regional customers and baggage.
（6）医务室做好抢救伤员的准备，及时与市内急救中心联系。
Infirmary do to rescue the wounded prepared in a timely manner with the city's
Emergency Center.
（7）司机班做好抢救伤员所用车辆的准备工作。
Driver’s squad to rescue the wounded and used vehicles preparations.
 要求，除按上述报警处理外，还要求酒店员工本着沉着，冷静的原则处理发生的事故，同时要求大家
及时报告，不轻易接近、移动爆炸物，听从指挥，坚守岗位，配合警卫人员排除隐患。
Requirements, in addition to the above reported the incident to the police, it also urged
the staff of the hotel calmly, coolly to the principles of the incidents, Members also
urged timely reports, and easily access to the mobile explosives, and obey the
command to their posts and Security personnel in line with hidden d
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主题：对诈骗犯罪的防范处理预案
Subject: On fraud prevention plans for dealing with
Sec--019 3
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2010 年 10 月
通知：财务部、前厅部、客房部
Notice to: FIN、FO、HSKP
定义：保证酒店、宾客及员工的财产不受侵害
Definition: Guarantee that the hotel, guests and staff of the property from infringement.
目的：保证酒店、宾客及员工的财产不受侵害
Objective: Guarantee that the hotel, guests and staff of the property from infringement.
为确保酒店正常营业秩序和财务不受侵害，防止诈骗案件的发生。财务部和酒店内商品经营部门要严格财
务制度，对现金、支票及有价票证需严格管理，并张挂安全岗位责任制，认真贯彻执行，防止不法犯罪分
子得逞。
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To ensure normal hotel business and financial order from encroachment and the prevention
of fraud cases. The Ministry of Finance and the hotel commodities departments to strictly
financial system of cash, checks and ticket prices are subject to strict management, and the
display of safety reporting system, conscientiously implement to prevent criminals succeed.
1. 防止住店不法人员的诈骗：
Prevent the illegal lodging fraud:
 凡是住店人员入店时，必须填写入住登记表，预交住房押金，前台服务人员要严格执行市公安局
关于住宿客人必须持有效证件（护照、回乡证、身份证等）办理住店登记手续的规定，本人需与
护照、回乡证、身份证照片相符，如不符或存其他异常情况及时报告保安部和前厅部经理。
All staff Sell lodging, admission must fill in registration forms, advance housing deposit.
Concierge service personnel should strictly enforce the Municipal Public Security
Bureau on the hotel guests have a valid travel document (passport, HVPs. ID card, etc.)
for the lodging registration procedures, I need a passport, HVPs, photo ID card line, If
not deposit or other abnormality timely reporting of the security department and the
Lobby manager.
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 对使用支票付款的国内客人，要与支票发生单位核实，如有情况要机智地将持支票人留住，速报保安
部，待保安人员赶到后一起处理。
Check on the use of domestic customers, and check to verify the occurrence units, if the
situation tactfully to check holders will retain people, Speed reportedly Security
Department, security personnel rushed to be dealt with after.
 对住店的中外宾客在酒店消费超过预付押金二仟元尚未结账时，前台要报财务部主管和前厅经理由他
们查明原因，如有诈骗和跑帐嫌疑，报告保安部进行调查，如有必要由保安部报公安部门，由公安部
门进行处理。
Lodging for the foreign guests in the hotel cost more than two thousand prepaid
deposit is outstanding, outlook report to the Ministry of Finance through the lobby and
for them to identify the reasons, if fraud and the suspect run off, Report of the Ministry
of Security to investigate and, if necessary by the Security Department reported the
public security departments, public security departments to handle.
2. 防止使用信用卡或假币进行诈骗：
Prevent the use of counterfeit money or credit card fraud:
 酒店各部门的收款员要保持高度警惕性，熟悉银行通报终止付款的“黑名单”，坚持检查复核制度，
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堵塞漏洞。
The hotel sector receivables are to maintain a high degree of vigilance and are familiar
with the banks informed of the termination payment "blacklist" adhere to check review
system to plug the loopholes.
 注意检查发现和识别货币的真伪，发现假钞要速报保安部，由保安部和财务部出面处理。
Found the attention and recognition of the authenticity of currency, the rate was found
to be counterfeit reportedly Security Department, the Security Ministry and the Finance
Ministry to step in.
 发现有持有终止付款的“黑名单”的信用卡、假信用卡、假币者应采取以下措施：
Found that the termination payment holders of the "blacklist" of the credit cards,
counterfeit credit cards and counterfeit money should adopt the following measures.
A. 同发卡银行联系，确定信用卡的真伪，经确定是假信用卡或假币，立即将其信用卡、假币、护照或相
关有效证件扣留。报保安部对持有者进行审查，视情况报公发机关审理。
Associated with the card-issuing banks to determine the authenticity of the credit card
that was confirmed by the counterfeit credit cards or counterfeit money immediately to
their credit cards, counterfeit money, passports or valid documents related detained.
Reported to the security holders of the review, as appropriate organs of the public
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reported hearing.
B. 及时通知距收款员最近的保安人员到场，控制持卡、持假币者，防止其逃离或做出危害员工安全的行
为。
Timely notification of receivables recently from the security officers at the scene to
control the cardholder, with counterfeit money, prevent their escape or endanger the
safety of the staff to make the act.
3. 报告程序：
Reporting procedures:
A. 收款员控制持卡人或使用假币者，并扣留其所持有的信用卡、假币、护照、身份证等证件。
Receivables control of the cardholder or the use of counterfeit money, and for which
the credit cards, counterfeit money, passports, identity cards and other documents.
B. 打电话先后报告前厅经理、财务部经理、保安部经理。
Lobby has called the report manager, financial manager, the security manager.
C. 经保安部初步审理，视情况报告公安机关。
After security preliminary hearing, as the case report to the public security organs.
D. 做好公安机关来店审理的一切准备工作。
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Public security organs to do before the shop to work.
主题：食品中毒事故的处理
Subject: Food poisoning incident handling
Sec--020 2
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2010 年 10 月
通知：前厅部、客房部、餐饮部、人事部
Notice to: FO、HSKP、F&B、HR
定义：
Definition:
目的：
Objective:
食物中毒，以恶心、呕吐、腹痛、腹泻等急性肠胃炎症为主。发现客人同时出现上述症状，应立即报告部
门经理。部门经理在接到客人可能食物中毒的报告后，应立即通知酒店医生前往诊断。
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Food poisoning, nausea, vomiting, abdominal pain and diarrhea, acute gastrointestinal
inflammation mainly. Guests also found that the above symptoms should be immediately
reported to a department manager. Manager of the guests received a report of possible
food poisoning, shall immediately notify the hotel doctors to the diagnosis.
 初步确定为食物中毒后，通知保安部经理、大堂经理和总经理。医务室应立即对食物中毒客人紧
急救护，并将中毒客人送医院抢救治疗。
Initially identified as food poisoning, informed the security manager, lobby
manager and the general manager. Infirmary immediately for emergency
ambulance guests food poisoning and poisoning the guests sent to hospital
emergency treatment.
 餐饮部要对客人所用的所有食品取样封存备检，以确定中毒原因，并通知卫生防疫部门。
Food Ministry to the guests used sampling of all foods prepared Frederick sealed, to
determine the cause of poisoning and notify the health and quarantine
departments.
 餐饮部要对可疑食品及有关餐具进行控制，以备查证和防止其他人中毒。
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Food Department to the suspected food and tableware control for future
certification and prevent other people were poisoned.
 由餐饮部负责、保安部协助，对中毒事件进行调查，查明中毒原因、人数、身份等。
By the Food Department, the Department of Security, right poisoning investigating
the incident to identify the cause of poisoning, the number, identity and so on.
 卫生防疫部门到达后，要协助进行调查。前厅部和销售部要通知中毒客人的有关单位和家属，并
向他们说明情况，协助做好善后工作。如内部员工中毒，人事部门负责做好善后工作。
Health and quarantine departments arrived to assist in the investigation. Lobby and
the sales department to notify guests poisoning of the unit and their families, to
explain the situation to them, to help with the aftermath. If internal staff poisoning,
personnel departments do remedial work.
 由于酒店提供的食品造成客人的食物中毒，所以酒店应承担向受害人赔偿责任。
Provided by the hotel guests cause food poisoning, the hotel should bear the
liability to the victims.
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苏州香山国际大酒店

Xiangshan International Hotel

Policy & Procedures

Policy & Procedures

Policy & Procedures

Policy & Procedures

Construction Automatic Fire

The Use Of Fire Management System

Policy & Procedures

Dangerous Chemicals And Inflammable Material S afety Management

External Sales Personnel On The

Policy & Procedures

Handling When The Earthquake

To The Nerve Patient, Stirs Up Trouble The Personnel To

To In Burst Characteristics Water Immersion And Room Water Immersion

To Suddenly Died Event

Policy & Procedures

Fire Equipment Maintenance System

Break Through The Law

Guests Illegal Offshore

Guests Left The Treatment

Policy & Procedures

To Suddenly Electricity Cutoff Event

Suspicious Of The Explosion And The Explosive Materials Handling

On Fraud Prevention Plans For Dealing

Food Poisoning Incident

Policy & Procedures

Subject: Electrical equipment fire safety management system

发行部门： 保安部 生效日期：

Approved by GM: Date: Initiated by:

Notice to: Engineering;，Housekeeping Department;

Definition: Guarantees the electric appliance equipment the normal work.

Objective: Removes the security hidden danger.

Policy & Procedures

Instruction causes it to be at the good condition.

electric appliance equipment.

Policy & Procedures

causes it to be at the good condition.

authorization stipulation and so on procedure.

Policy & Procedures

Policy & Procedures

Subject: Traveling registration system

发行部门： 保安部 生效日期：

Approved by GM: Date: Initiated by:

Notice to: Guest、Correlative Department

Definition: Strictly control access to the hotel staff visit.

Policy & Procedures

政策说明 Policy Statement：

they could enter the hotel.

Welcome visitors, ask patience, courtesy treat people

whether t he person booking by visitors.

registration traveling alone.

Policy & Procedures

for the visit guest the accurate position.

reception attention to security.

circumstances, should promptly notify supervisors scene.

Policy & Procedures

Policy & Procedures

Subject: Construction automatic fire code

发行部门： 保安部 生效日期：

Approved by GM: Date: Initiated by:

Notice to: Engineering; Housekeeping Department;

Policy & Procedures

Through regular maintenance, inspection, in order to finds the problem, promptly

发行部门：保安部生效日期：

发行部门：保安部生效日期：

发行部门：保安部生效日期：

1. 火灾自动报警系统（Automatic Fire Alarm System）

发行部门：保安部生效日期：

发行部门：保安部生效日期：