Professional Documents
Culture Documents
Currently all customers will have their data stored in a primary and
Where is the data stored?
secondary datacenter known as paired datacenters
Implementation Specialist Summary
Study this set online at: http://www.cram.com/flashcards/implementation-specialist-s
ummary-7020120
- Hot fix
Release Cycle - Patch Release
- Feature Release
- Plan
- Discover
- Prepare
StartNow Phases
- Deploy
- Operate
- Transform
- Project Definition
- Project team setup
Plan (StartNow)
- Kickoff meeting
- Sys Admin training
- Requirements Workshop
- Data requirements & KPIs
Discover (StartNow)
- Integration requirements
- Document requirements as stories
is a deployment methodology
Scrum 4 Levels:
- Products -> Releases -> Sprint -> Stories
What is required?
How is it done?
What are the activities in the Plan Stage?
Wo does what?
When will things happen?
4. When will things happen? Usually 3-4 weeks after project signature
- Engagement Manager
- Technical Consultant
What does the ServiceNow Project Team consist of? - Business Process consultant
- Integration Consultant
- Cloud Infrastructure
Implementation Specialist Summary
Study this set online at: http://www.cram.com/flashcards/implementation-specialist-s
ummary-7020120
- Executive Sponsorship
- IT Manager/Director
- Project Manager/Scrum Master
Customer Project Team
- System Administrator
- Business Process Owner
- Product Owner
- Hands on
System Administrator
- Tailors the application to business requirements
- 2 Plugins are needed: Project Management and SDLC (Scrum Process Pack)
Load StartNow Implementation Application - 1 Update Set used to create the StartNow Application
- 1 Update Set used to import sample RIDAC records, sample project task and sample products,
Coordinated between the Engagement Manager and the customer's key stakeholders
- Introduction
What happens in the Pre-Kickoff meeting? - Discuss demo instance what has been POC'ed
- Discuss Training
Coordinated between the sales team that sold the solution and the
customers kex stakeholders
- Meet with key stakeholders
What happens in the Onsite Kickoff Meeting? - Introduce yourself and possibly team
- Get the right people involved early
- Define type of teployment (agile vs. waterfall)
- Understand high-level requirements
Implementation Specialist Summary
Study this set online at: http://www.cram.com/flashcards/implementation-specialist-s
ummary-7020120
- Estimation
- Work in Progress
- Awaiting info
What are the story states?
- Ready for testing (work is complete and needs verification)
- testing failed
Implementation Specialist Summary
Study this set online at: http://www.cram.com/flashcards/implementation-specialist-s
ummary-7020120
- Form fields
- Business rules
- Client Scripts
What effects the performance?
- Related Lists
- Loading Data
- Reports