Macquarie Park RTO 90222

Competency Assessment Task

Course Name Business Services
Cluster A
Cluster Name Prepared for Work
Qualification Code BSB20115
Qualification Name Certificate II in Business
Contribute to health and safety of self
BSBWHS201
and others
1. Work safely
2. Implement work safety requirements
Units of Competency 3. Participate in WHS consultative processes
BSBWOR204 Use business technology
1. Select and use technology
2. Process and organise data
3. Maintain technology
Student Name

Date of Issue

Date of Issue Due Date

Pre-requisite units Nil

STUDENT ACKNOWLEDGEMENT Please tick 

Students must complete knowledge and skills development activities which prepare for and may contribute to
assessment of competence.
 I understand the requirements of the assessment task and assessment methods.
 I understand what is being assessed and can perform the tasks described in this
assessment.
 I have been provided with information about RPL, Credit Transfer and Assessment
Appeals.
 I have notified the assessor of any special needs to be considered
 I declare that the work submitted is my own.

Student signature Date

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Assessment Methods

Part A: Research Part C: Portfolio/Observation

Part B: Scenario

☒ Learning Skills ☐ Reading skills

☐ Writing Skills ☒ Oral communication skills
☒ Numeracy ☐ Navigate the world of work
Foundation skills ☒ ☐ Interact with others ☐ Get the work done

☒ Problem-solving skills ☒ Self-management Skills

☒ Technology Skills ☐ Initiative and enterprise Skills

☐ Planning and organising ☐ Teamwork

Nationally Consistent Collection of Data (NCCD)

ASSESSOR/ TRAINER USE ONLY: Additional requirements for students with special needs
and /or Education as an Additional Language/ Dialect (EALD) for the completion of this task.
Please tick  and explain

 No assistance required
 Providing support staff
 Providing tutorial sessions
 Altering assessment methods
 Simplifying and rephrasing
language
 Provide additional time to
complete the task
 Further Assistance provided:

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As you complete this assessment task you will be demonstrating your skills and knowledge to your
assessor. The assessor may also observe your practical skills and techniques. Ensure in your work
practices that you work safely and efficiently, check that equipment is ready for use and work with
others to improve work practices.

Create a folder in your student drive/directory called (surname) Cluster A.

PART A
1. Find three other safety signs, different to the example shown below. Create and complete a
table (shown below) in a suitable word processing program. Save this document as WHS
Signs and save in your (surname) Cluster A folder.

Sign Meaning and Description Location

Emergency Exit

Above doors to be used in an

emergency situation
A green solid rectangle with a
white symbol or text

2. Prepare a PowerPoint presentation on your allocated WHS topic (5 slides). The topic will be
allocated by your assessor from the following options.

 Hazards in the Workplace

 Occupational Overuse Syndrome
 Ergonomics
 Emergency Evacuation Procedures
The PowerPoint presentation should:

 include at least 5 slides relevant to the topic delegated

 be interesting and stimulating with pictures and design appropriate to the topic (not text
dense)
There may be more than one person choosing each topic. Each student must prepare his or her
own PowerPoint presentation

Save the PowerPoint with your topic as the filename in your (surname) Cluster A folder. E.g.
Ergonomics

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PART B
Read the following scenario then answer the questions that follow.

Instruction
It was Sam’s first day working in the office at Fair Dinkum Industries Pty Ltd. They were really
busy in the morning so Sam was asked to miss the induction to the workplace that most new
employees went through and to complete a few jobs instead. Sam was told the induction would
happen after lunch when things settled down a bit.

The first job for Sam was to do some laminating. Sam was unfamiliar with the laminator and
managed to melt some plastic sheets onto the rollers and suffered a minor burn when trying to
remove the plastic. In the process of checking the laminator, Sam noted that the electrical
equipment had not been safety checked in the last 5 years and that the cord was frayed.

Next Sam was asked to change the ink cartridge on the printer and managed to get black powder
everywhere. The office manager was angry about that and set Sam to tidying up the office.

After tripping over some electrical cables that were lying across the walkway, Sam tried to lift a
box of paper to stack it out of the way and sustained a back strain. It was a miserable start to
Sam’s career.

1. Sam missed the safety induction to the workplace.

a. What is the purpose of workplace safety induction?
b. Why is it important?

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2. A list of potential hazards is given below.

Identify a possible example of each hazard type in the Fair Dinkum Industries Pty Ltd office.

Thermal Hazards Electrical Hazards Chemical Hazards

Hot surfaces High voltage equipment Corrosive, Flammable,

Cryogenic materials 240V mains Poisonous/Toxic, Volatile
Substandard conditions / substances/solvents,
untested devices Carcinogens, Reactivity
Example: Example: Example

Mechanical Hazards Radiation Hazards Environmental Hazards

Lifting/heavy objects
Noise
Vibrations, Equipment in
motion, Dust generation
Example:
Laser, Ionising source, Sun, Wind, Rain, Heat and cold
Radio frequency stress, Medical conditions,
Slips and trips, Dehydration
Example: Example:

3. Complete the Hazard Report from for ONE of the hazards you identified from the
scenario on the previous page.

(NB For more information about Risk Assessment refer to SafeWork NSW documents that
are readily available on the internet).

HAZARD REPORT FORM

Name of person who identified the hazard _____________________________________

Brief description of the hazard ______________________________________________

_______________________________________________________________________

Location of the hazard _____________________________

Date the hazard was identified _______________________

Assessment of risk posed by the hazard ______________________________________

Recommended action to control the hazard ____________________________________

Signed _________________________________ Date ___________________

WHSR signature _________________________ Date ___________________

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4. Under the Work Health and Safety Act 2011 what duties do Sam and his supervisor
have with regard to workplace safety?

a) PCBU duties of supervisor:

b) Worker duties of Sam:

5. An injury has resulted from Sam lifting a box of paper.

a. What steps are required to report the injury?

b. What are the consequences of the injury not being reported?

6. What is the difference between a hazard and a risk?

7. Identify hazards in your school or your classroom and complete the Risk Management
Plan proforma below (see the next page). Risk Assessment Matrix is attached to assist
you in completing the Risk Management Plan proforma.

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Risk Management Plan Proforma

Name of workplace: Name of workplace manager:

Risk assessment focus:

Hazard Risk Elimination

Current
Location/activity identification Matrix or Control Who When
Controls
type/ Causes Score Measures

Relevant additional information reviewed and attached: Yes/ No

Plan prepared by: Date: ______________

_________________________________________ Communicated to:

_______________________

Position: _______________

Prepared in consultation with:

____________________________________________________

Monitor and Review: Monitor the effectiveness of controls and change if necessary. Review the risk
assessment if an incident or a significant change occurs.

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8. Describe in detail the process of how ‘Evacuation Drills’ are carried out in workplaces.
Explain the purpose of these drills.
(Reflect on your experience of one of these drills when answering the 2 questions.)

Ensure that you are working ergonomically at all times during practical activities.

Checkpoints:
 Chair back
 Lower back
 Seat height/desk
height
 Thighs
 Feet
 Floor space
 Forearms
 Wrists
 Screen position
 organisation

9. Using 3 or 4 of the Checkpoints above, design a unique A4 wall poster about working
ergonomically when using a computer.

Laminate your poster to demonstrate that you can use the laminator safely.

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Part C
1. Create a document using a suitable word processing program called Business
Technology and save in your (surname) Cluster A folder. This document will
consist of activities 1 – 5.

Choose THREE pieces of equipment from the list below and describe how to use each
piece in a safe manner.

Your response should:

 Include the name and an image of the piece of equipment
 Describe the main steps used in operating the equipment safely
 Outline regular maintenance required e.g. replacement of any consumable items
 Describe what to do if the equipment breaks down

LAMINATOR SCANNER BINDER

PHOTOCOPIER COMPUTER PRINTER

2. Demonstrate the use of one of the pieces of equipment you have chosen.
3. Create a table (as shown below) and identify the types of software applications
available on your computer and provide the name the software application

Purpose Type of software Software Name

Used for creating text-based

Word processing Microsoft Word
documents eg reports,
memos, letters
Use for performing
calculations eg budgets
Used for storing information
e.g. names and addresses,
phone numbers
Used to send and receive
electronic messages
Used to lay out documents
so they look professional
Used to insert or modify
graphics in a document
Used to create presentations
for meetings and training
sessions

4. If you are unsure of how to do something in a software application, how could you
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find out a solution?

5. Name two routine tasks for your computer that could be scheduled to run
automatically on a regular basis.

6. What action would you take when there is a paper jam in your printer?

7. Why do organisations back up their data? Where and how do they back up their
data?

Upload your (surname) Cluster A folder to your Assessor’s share drive.

Complete the student checklist on the next page to ensure that you have completed all of the
necessary tasks.

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Student Checklist

Task Completed - date

Part A
1. WHS Signs

2. WHS PowerPoint

Part B
1. Safety Induction questions

2. Examples of hazards

3. Hazard Report form and Identification form

4. WHS questions: Questions 4 - 8

5. Poster on ergonomics

Part C
1. Business Technology document

2. Equipment description and use

3. Demonstrate equipment use

4. Table of types of software

5. Answers to 3 questions

(surname) Cluster A folder uploaded to Assessor’s share drive

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Assessors Observation checklist

Student name:

Assessor name:
Units of competency: BSBWOR204 Use business technology
BSBWHS201 Contribute to health and safety of self and
others
Date of observation:
During the Cluster A task did the Yes No Comments
student:
Check the safety of the business  
environment
Prepare the equipment for use  

Turn on the equipment  

Operate equipment successfully  

Ensure workspace is left as per organisational  
requirements
Turn equipment off appropriately  
Work ergonomically at all times  
The student’s performance Not Satisfactory  Satisfactory 
was:

Feedback to student:
---------------------------------------------------------
---------------------------------------------------------
---------------------------------------------------------
Feedback from student:
---------------------------------------------------------
---------------------------------------------------------
---------------------------------------------------------
Student signature:
Assessor signature:

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ASSESSOR FEEDBACK TO STUDENTS

Assessor’s Name
Cluster A
Student Name

Units of competency being

Assessment Outcome 
assessed

Code and name

If NYC - Refer
 Not yet
 Competent to shaded
competent
section below

If you have been deemed NOT YET COMPETENT the following further action is required:
Date of
Reassessment
/Date
Competent

Assessor general comment:

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student
and have provided appropriate feedback
Assessor Signature Date

Assessors: the completed student assessment task and assessor feedback sheets must be
scanned and uploaded to QMS.
Student Feedback (to be completed after student receives assessor feedback)
Tick only one
 I agree with the outcome of this assessment
 I do not agree with this assessment outcome and will speak with assessor re: appeals
process
What did I learn from this Task?

Student Signature Date

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