08/03/2017 Document 2122383.

EBS R12: Order to Cash (O2C) Troubleshooting for India GST (Doc ID 2122383.1)

In this Document

Purpose
Troubleshooting Steps
Questions and Answers
1.Interim Recovery and Recovery Accounts are Greyed out..Why?
2.Recovery Rate is greyed out in Tax rates Screen.Why?
3.Why does document sequence doesn't generate even after ship confirm?
4.While trying to define Document Sequence Organization LOV doesn't show any values..Why?
5.Taxes are not matching when checking in India Tax details UI from Sales Order and Fulfilled Orders.Why?
6.Why the Tools > India Tax Details is grayed out at Sales order Line Level or AR Invoice Line Level?
7.Tax Amount not showing in Sales Orders Localized/AR Localized Form.Why?
8.It is observed that even though Third party Registration setup is not done System allows to apply tax in AR
Invoice.Please clarify.
9.Tax Category Defaulted through Tax Rules not visible in manual AR transaction.How to resolve it?
10.Is it possible to have different Document Sequencing for Sales Order and AR transactions?
11.How to have a new Document Sequence for every Order/AR Transaction type?
12.Taxes are not showing in India Tax details after Ship Confirm is completed.Why?
13.Concurrent India-Check Delivery OM/INV Interface not triggered after Ship confirm
14.While Completing Manual AR Invoice the below error appears.How to rectify the same?
APP-AR-11526 : Encountered an error in JAI_AR_TAX_DET_PKG.determine_manual_ar_tax.Unexpected
exception:ORA-1400:cannot insert NULL into ("JA"."JAI_RGM_RECOVERY_LINES"."ORGANIZATION_ID")
15. In the AR Transactions.India Tax Details form, user is unable to view the List Of Values for the fields:
Inventory Organization and Location. Please clarify.
16. Error "Encountered an error in JAI.PLSQL.JAI_TAX_PROCESSING_PKG.IMPORT_DOCUMENT_WITH_TAX
Encountered an error in JAI_AR_TAX_DET_PKG.determine_importing_ar_tax. No desired account was found
for tax rate" In Auto Invoice Log file. How to resolve?

APPLIES TO:

Oracle Financials for India - Version 12.2.5 and later

Information in this document applies to any platform.

PURPOSE

Provide answers to frequently asked questions on GST(Goods and Service Tax Functionality) in Oracle Financials
for India

TROUBLESHOOTING STEPS

Questions and Answers

1.Inte rim Re cov e ry and Re cov e ry Accounts are Gre ye d out..Why?

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The Interim recovery and Recovery account fields will be enabled only if the
Recoverable flag is checked in the Details tab of Tax Type Setup

2.Re cov e ry Rate is gre ye d out in Tax rate s Scre e n.Why?

Recovery rate will be enabled only if the tax type code picked
has recoverable flag checked in the Details tab of Tax Type Setup

3.Why doe s docume nt se que nce doe sn't ge ne rate e v e n afte r ship confirm?

Setup 1
========
Please check the flag "Raise Business Events" in Shipping and Global Parameters

Setup for WSH event Business Event:

1. Shipping Parameters:
OM responsibility->Oracle Order Management->Setup->Shipping->Shipping Parameters

Set check box 'Raise Business Events' to 'Yes'.

2. Global Parameters:
OM responsibility->Oracle Order Management->Setup->Shipping->Global Parameters

Set check box 'Raise Business Events' to 'Yes'.

Setup 2
=======
Please make sure that the Document Sequence is being defined in below form

Oracle Financials for India --> Define Document Sequencing

4.While trying to de fine Docume nt Se que nce Organization LOV doe sn't show any v alue s..Why?

Please check whether the regime for which the document sequence is required is mapped against first party
registration

Navigation : Oracle Financials for India--> Party Registrations --> Define First Party Registration

Pick the Regime Type,Organization Type,Organization Name and click on Find Window

In the registrations tab ,check if the Regime Code is mapped or not

If not mapped please map the same and then try creating the Document Sequence again

5.Taxe s are not matching whe n che cking in India Tax de tails UI from Sale s Orde r and Fulfille d
Orde rs.Why?

Please query the Tax rate in "Define Tax Rate" under Oracle Financials for India --Define Tax Rate
There will be a end date provided for existing tax rate and a new rate would have been defined
Sales order created when the tax rate is X% and shipping performed when the tax rate is Y%
Thus the difference.

6.Why the Tools > India Tax De tails is graye d out at Sale s orde r Line Le v e l or AR Inv oice Line
Le v e l?

Tools > India Tax Details will be enabled only at header level for any document. Thus to apply or review taxes one
must need to keep the cursor at document header and then navigate.

7.Tax Amount not showing in Sale s Orde rs Localize d/AR Localize d Form.Why?
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Unlike earlier we will no longer have Localized forms in the new GST solution and to view the tax details Query the
Base Sales Order Screen and Navigate to Tools --> India Tax Details and for AR Transaction Query the Base AR
Transaction Screen and Navigate to Tools --> India Tax Details

8.It is obse rv e d that e v e n though Third party Re gistration se tup is not done Syste m allows to
apply tax in AR Inv oice .Ple ase clarify.

1. Please note that it is the intended functionality that the system allows the user to apply the tax without the third
party registrations.
2. E.g. When user need to issue an invoice to a Non registered dealer/party, it is not required to record his
registration details.

Hence it is at the discretion of the user to register the party details or not based on the requirements.

9.Tax Cate gory De faulte d through Tax Rule s not v isible in manual AR transaction.How to
re solv e it?

The cause of the issue is organization and location is not selected. The Tax category will be visible only post
selection of organization and location.Please perform the following to resolve the issue:
1. Query the manual AR transactions
2. Navigate to Tools > India Tax Details
3. Select the organization and location. Save changes
4. Retest the issue

10.Is it possible to hav e diffe re nt Docume nt Se que ncing for Sale s Orde r and AR transactions?

Yes while Defining the Document Sequencing please pick Document Type as "Sales Order" for Order transactions
and "AR Transactions" for Manual AR Transactions

11.How to hav e a ne w Docume nt Se que nce for e v e ry Orde r/AR Transaction type ?

While defining the Document Sequencing please pick Document Category from the List of Values to achieve the
same

12.Taxe s are not showing in India Tax de tails afte r Ship Confirm is comple te d.Why?

Please check the flag "Raise Business Events" in Shipping and Global Parameters

Setup for WSH event Business Event:

1. Shipping Parameters:
OM responsibility->Oracle Order Management->Setup->Shipping->Shipping Parameters

Set check box 'Raise Business Events' to 'Yes'.

2. Global Parameters:
OM responsibility->Oracle Order Management->Setup->Shipping->Global Parameters

Set check box 'Raise Business Events' to 'Yes'.

13.Concurre nt India-Che ck De liv e ry OM /INV Inte rface not trigge re d afte r Ship confirm

Please check the flag "Raise Business Events" in Shipping and Global Parameters

Setup for WSH event Business Event:

1. Shipping Parameters:
OM responsibility->Oracle Order Management->Setup->Shipping->Shipping Parameters

Set check box 'Raise Business Events' to 'Yes'.

2. Global Parameters:
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OM responsibility->Oracle Order Management->Setup->Shipping->Global Parameters

Set check box 'Raise Business Events' to 'Yes'.

3.Make sure the triggers are enabled

14.While Comple ting M anual AR Inv oice the be low e rror appe ars.How to re ctify the same ?

APP-AR-11526 : Encounte re d an e rror in

JAI_AR_TAX_DET_PKG.de te rmine _manual_ar_tax.Une xpe cte d e xce ption:ORA-1400:cannot
inse rt NULL into ("JA"."JAI_RGM _RECOVERY_LINES"."ORGANIZATION_ID")

The cause of the issue is organization and location is not selected.

1. Query the manual AR transactions
2. Navigate to Tools > India Tax Details
3. Select the organization and location. Save changes
4. Retest the issue

15. In the AR Transactions.India Tax De tails form, use r is unable to v ie w the List Of Value s for
the fie lds: Inv e ntory Organization and Location. Ple ase clarify.

1. Ensure that the First Party Registrations Setup is done for the Combination of Inventory Organization and
Location.
2. Check afresh

16. Error "Encounte re d an e rror in

JAI.PLSQL.JAI_TAX_PROCESSING_PKG.IM PORT_DOCUM ENT_WITH_TAX Encounte re d an e rror
in JAI_AR_TAX_DET_PKG.de te rmine _importing_ar_tax. No de sire d account was found for tax
rate " In Auto Inv oice Log file . How to re solv e ?

The cause of the error is Organization and location used in Sales order is not registered in Tax Type. Please
perform the following to resolve the issue:

1. Navigate to Oracle Financials for India

2. Tax Configuration > Tax Type > Query the Tax Type used > Register the organization and location and its
accounts

3. Retest the issue

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