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Pharos Systems International | 80 Linden Oaks Suite 310 | Rochester, New York 14625 | Phone: 1- 585-939-7000 | US/Canada Toll Free: 888-864-7768 | www.pharos.com
© 2014 Pharos Systems International, Inc.
Pharos Blueprint Enterprise, Secure Release Here, and Policy Print are trademarks or registered
trademarks of Pharos Systems International.
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Installation and Configuration Manual
Table of Contents
Introduction ............................................................................................................................ 5
About This Document ............................................................................................................................... 5
Getting Help .............................................................................................................................................. 5
Pharos Website ..................................................................................................................................... 5
Contact Details ...................................................................................................................................... 5
Supported Devices................................................................................................................... 6
Hardware Installation .............................................................................................................. 7
Installing the JAVA VM Card ..................................................................................................................... 7
Installing the Card Reader (Optional) ....................................................................................................... 7
Software Installation ............................................................................................................... 8
Prepare the MFP Before Install ................................................................................................................. 8
Enable Enhanced External Charge Unit ................................................................................................ 8
Configure Enhanced Authentication Management .............................................................................. 8
Disable All User Authentication Methods ............................................................................................. 9
Set JavaTM/X as Priority Function ........................................................................................................ 9
Allocate Java to Desired Function Key (Optional) ................................................................................. 9
Set Application Timers (Optional) ....................................................................................................... 10
Set Administrator Accounts for Device ............................................................................................... 11
Installing the Pharos iMFP for Ricoh Application .................................................................................... 11
Set the Pharos Application as Priority Function ................................................................................. 15
Configure the iMFP Software .................................................................................................................. 16
Configuration ........................................................................................................................ 19
Configuration Options on the MFP Website ........................................................................................... 19
Configuration Options in Pharos Administrator ..................................................................................... 19
General ................................................................................................................................................ 20
Copier .................................................................................................................................................. 21
MFD ..................................................................................................................................................... 21
Logon................................................................................................................................................... 22
Session ................................................................................................................................................ 23
Access .................................................................................................................................................. 24
USB Device .......................................................................................................................................... 24
Third-Party Charging ........................................................................................................................... 24
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Installation and Configuration Manual
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Installation and Configuration Manual Introduction
Introduction
About This Document
This document contains instructions on how to install the Pharos software on a Ricoh MFP, and how to
configure the printer and the Pharos system to communicate with each other.
Getting Help
Below is a list of options for obtaining support in the event you have questions or encounter issues
during or after your installation of iMFP for Ricoh.
Pharos Website
The Pharos Community Resources page contains information about Pharos products, including product
updates, fixes, and firmware releases. It also includes the Pharos Knowledge Base, which provides a
comprehensive source of solutions and workarounds to known problems and issues. It also provides you
with configuration examples. The Knowledge Base is constantly updated to ensure that it always
contains the latest information.
Contact Details
Corporate Headquarters Post-Sales Technical Assistance
Email: support@pharos.com
Phone: (585) 939-7000
North America:
Fax: (585) 249-9229
877 848 0397
Address: Suite 310
80 Linden Oaks Australia/New Zealand:
Rochester, New York 14625 +64 9 523 0737
United States of America
Rest of the world:
+1 (585) 939-7099
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Installation and Configuration Manual Supported Devices
Supported Devices
Visit the iMFP Supported Devices page for the most up-to-date list of supported Ricoh devices.
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Installation and Configuration Manual Hardware Installation
Hardware Installation
Installing the JAVA VM Card
On some models, the Java VM is already installed either on an SD card or in FLASH memory. Consult
your Ricoh representative to determine if your MFP requires Java be installed manually.
1. Turn off the device using the main power switch. Wait for MFP to completely shut down.
2. Insert Java SD card in a free slot on machine.
3. Start the device from the main power switch. The default application screen (usually Copy) will
be displayed. Wait for the device to finish booting.
4. Select the “User Tools/Counter” button.
5. If the machine administrator has already been set on device, press the “Login/Logout” button on
the far-right of the user panel to enter administrator UN/PW.
6. Choose the “Extended Feature Settings” button
7. Choose the “Extended Feature Settings” button (again).
8. Verify that the JavaTM Platform is listed under the Startup Settings tab.
9. Reboot the device from the main power switch.
Note: The SD card containing the Java platform must remain in the machine.
Note that on so-called 12.x models, in order for the MFP to recognize card readers other than those
listed above, the card reader’s USB Vendor ID and Product ID must be configured in a USB setup menu
on the MFP. Consult the MFPs documentation for instructions.
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Installation and Configuration Manual Software Installation
Software Installation
Note: If you are upgrading from a previous version of Pharos iMFP for Ricoh, please see the section titled
“Upgrading from Previous Version” in this document.
1. Prepare the MFP for installation. If you want to use Web Image Monitor
2. Install the Pharos iMFP for Ricoh Application on for administering the device, see
the MFP. “Appendix F: Using Web Image Monitor
3. Configure the Pharos iMFP for Ricoh Application with Pharos” for using Web Image
with details of the Pharos system. Monitor to administer the iMFP solution.
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Installation and Configuration Manual Software Installation
1. Navigate to the Web Image Monitor device using a web browser, e.g., http://<device-ip>
2. Click the “Login” link in the upper-right corner.
3. Enter the administrator username and password (factory default is “admin”/<blank password>).
4. Click “Configuration” on the left menu bar.
5. Under “Device Settings”, click “User Authentication Management.”
6. Set user authentication management to “Off” and press “OK.”
From Panel:
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Installation and Configuration Manual Software Installation
4. You will see two options: “Extended Feature Settings” and “JavaTM Platform.” Choose
“Extended Feature Settings.”
5. Choose the “Change Allocation” tab.
6. Press the “JavaTM Platform” button. A Dialog will appear prompting for the desired function
button.
7. Press the desired button (e.g., “Printer” or“Other Function”) under which the Pharos application
should reside.
8. Press “OK” to exit.
9. The new setting will take effect after a reboot. This will be done automatically as part of the
software installation process.
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Installation and Configuration Manual Software Installation
By default the MFP is shipped with 60-second application timers. The Pharos software is initially
configured for this default. Changing this setting is only necessary if your environment requires
a different auto-logout time.
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Installation and Configuration Manual Software Installation
2. Double-click the Pharos_Installer.jar file. This opens the Pharos iMFP for Ricoh Installation
Utility.
3. Click the “Add” button to open the Add a Device dialog box. Enter the IP address of the printer
on your network, and an optional description (typically a location, such as “3rd floor library”).
4. Click “OK.” The program will attempt to contact the printer and verify that it is ready to install
software. Once verified it will appear in the Device List and a new tab will open at the bottom of
the program window.
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Installation and Configuration Manual Software Installation
5. Repeat steps 3-4 for as many devices as you wish to install at a time.
6. To begin the installation of all selected MFPs, click the “Install Application” button.
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Installation and Configuration Manual Software Installation
9. Installation will begin automatically. You can watch the progress in the status window at the
bottom of the screen. Pay attention to any errors that show up here.
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Installation and Configuration Manual Software Installation
Note: See Appendix H for additional settings for MFPs with a Smart Operation Panel installed.
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Installation and Configuration Manual Software Installation
2. Enter the Pharos login name (default: “pharos”) and password (default: “pharos”). These login
credentials can be changed from the System Administration Username and Password in the
terminal configuration on the Server.
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Installation and Configuration Manual Software Installation
3. Enter the Server Address and EDI Password of the Pharos EDI Server.
4. Enter the name of the Network Terminal you created earlier into the Terminal Name field.
5. Select an encryption option (to use SSL, it must first be set up at the EDI Server).
6. Click the “Apply” button. The results are displayed next to the Connection Status heading. If the
settings are correct, you should see “Connection Established” and the device should be ready to
use.
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Installation and Configuration Manual Software Installation
This figure shows a properly configured terminal. Connection Status should read "Settings Updated.
Connection Established"
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Installation and Configuration Manual Configuration
Configuration
Configuration options for the Ricoh MFP are available in two places: On the configuration website
hosted on the MFP itself, and in the Pharos Administrator application.
Encryption options are also configured here. Three options are available:
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Installation and Configuration Manual Configuration
General
Name
The Network Terminal is displayed under this name in the List window. This name must be entered on
the Settings > Pharos Systems screen of the Configuration website.
Descriptive Name
The Descriptive Name can be used to give further information about the Network Terminal. It is
displayed only in Pharos Administrator
External Name
In cases where the Network Terminal is interfacing with an external system via a Pharos Gateway, the
external name contains the terminal's identifier in the external system.
Station Type
A Network Terminal can be one or a combination of:
A Print Station, which lists all print jobs held in its associated Spool Queue and releases
them for printing once payment arrangements are made at the MFP by the user who is the
job owner.
A Copy Station, which controls copying activity on the MFP.
To change the services a Network Terminal offers, click the “Editing” button at the end of this
field. This opens the Network Terminal Type dialog, where one or more services can be selected.
Check the boxes for the service(s) you want this Network Terminal to offer and click “OK.”
Note: The Add Value Station Type is not supported for Ricoh MFPs.
Note: If only “Copy Station” is selected, the printing screen will not appear at the MFP.
Terminal Type
This is a read-only property displaying the type of the selected Network Terminal. For Ricoh MFPs, this
property should display “Ricoh iMFP.”
Related Printers
This property displays any printers connected to the Network Terminal. In the case of a Ricoh MFP, the
only printer listed should be the MFD entry for the device itself.
Print Server
Each printer is controlled by a Pharos Print Server, which controls the printing system and user
authentication.
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Installation and Configuration Manual Configuration
Copier
This read-only property is only available if the Network Terminal is designated as a Copy Station. The
copying device controlled by this Network Terminal is displayed here. In the case of a Ricoh MFP, the
copier will be the MFD entry for the device itself. Copiers are associated with the Copy Stations located
on the Copying > Copiers > Copier tab.
Copier
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Installation and Configuration Manual Configuration
Logon
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Installation and Configuration Manual Configuration
Note: The Logon/Logout button is not available from native applications (e.g., Copy, Scan). Users must
return to the Pharos application to log out.
Session
Inactivity Time (Sec)
Enter the time period (in seconds) after which users will be automatically logged off if no user activity
is detected.
Tip: This time should be set a couple of seconds less than the inactivity timers for the native
applications on the device. It must be set in conjunction with system timers on the MFP.
Note: This setting also controls whether or not the “Account” button is shown in the Pharos application.
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Installation and Configuration Manual Configuration
Selecting "Yes" means that all jobs awaiting release are displayed on the Print Release screen, not just
those jobs belonging to the logged on user. Selecting "No" means that only the logged on user's jobs
are shown.
Tip: If all users' jobs are shown, jobs should be password-protected via Pharos Popups to prevent users
from printing or deleting other people's print jobs.
Access
Access Times
The printer is available to users only within the times specified by the selected Access Times schedule.
Access Times are configured in Pharos Administrator at System > Access Times.
Note: Access Times are not fully supported—contact Pharos Support if you want to use them.
USB Device
Third-Party Charging
Note: If the terminal is not using a charging model this setting has no effect.
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Installation and Configuration Manual Configuration
Settings
Terminal
A unique identifier for the terminal. This name must be entered on the Settings > Pharos Systems
screen of the Configuration website.
Install Date
A read-only property showing the date and time that the terminal was added to the Blueprint system.
Description
Descriptive text giving more information about the terminal. It is displayed only in Blueprint
Administrator.
Network Address
A read-only property showing the terminal's host name, or IP address if the host name is not known.
Terminal Type
This is a read-only property displaying the device's terminal type. For Ricoh iMFP terminals, this
property should display “Ricoh iMFP.”
Server
A read-only property showing the local server to which the device is assigned.
Terminal Features
Select the output applications supported by the terminal's type. Currently, “Copy Tracking” and
“Secure Release Here” are available.
Secure Print
This property is enabled if the "Secure Release Here" terminal feature is selected. Choose whether
secure printing through this terminal should be Mandatory or Optional. If security is Optional, you
must configure the device associated with the terminal to specify which device queues are secure and
which aren’t. This is done on the Queues tab of the Devices screen.
Script
Selects the authentication script that the terminal uses to authenticate users. Scripts are added and
edited on the Authentication Scripts screen in the Device Management section.
Device
The device to which the terminal releases print jobs.
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Installation and Configuration Manual Troubleshooting
Troubleshooting
Accessing the Diagnostic Window
The Diagnostic window is used for providing information that can be used for troubleshooting or
verifying the software installation from the MFP panel. It can also be used to help configure the USB
card reader attached to the device. The Diagnostic window can be used to identify common
configuration problems. The following table lists the information that is available:
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Installation and Configuration Manual Troubleshooting
1. Dismiss any dialogs shown on the Home screen. Note: The Diagnostic window does
2. From the keypad press 7-4-2-7-6-7-1-2-3 not unlock the device functionality
(“PHAROS123”). in any way. To use the device for
The diagnostic window will be shown. printing, copying, or scanning, one
3. To exit, press the “Close” button. This will must still log in through Pharos.
return you to the Login screen.
Requirements:
The host computer must have the Java Runtime Environment installed (version 1.5 or later).
The remote logging capability on the iMFP uses port 514/UDP (Syslog).
The network firewall must allow UDP data on port 514 to be sent from the MFP to the host
computer.
Ensure that the personal firewall on the host machine allows incoming UDP on port 514.
To Start Logging:
1. Ensure that the MFP is powered on and not in sleep mode. If working remotely, you can wake
the MFP by connecting to it with the Pharos iMFP installation utility provided in the software
distribution.
2. Run the “Ricoh_Monitor.jar” application in the /Logging folder on the software distribution.
3. Press the “Connect” button. The application is now listening for data.
4. Connect to the device configuration page: http://<device‐ip>:8080/Pharos/Config.
5. Log in.
6. From the Configuration menu, under Logging:
a. Set “Enable Logging:” to “Yes.”
b. Check “SysLog.”
c. Provide the IP address of the computer running the logging application.
d. Set the Threshold to “ALL.”
e. Press “Apply” and verify that the settings took effect.
f. You should see data in the Ricoh Log Monitor window shortly after applying the new
settings.
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Installation and Configuration Manual Troubleshooting
7. You may select data with a mouse or by pressing “Ctrl‐A” to select all data in the Logging
window. Press the “Copy” button to copy this text to the clipboard.
To Stop Logging:
1. Ensure that the MFP is powered on and not in sleep mode. If working remotely, you can wake
the MFP by connecting to it with the Pharos iMFP for Ricoh Installation Utility provided in the
software distribution.
2. Connect to the device configuration page: Note: Because logging uses
http://<device‐ip>:8080/Pharos/Config. network resources, we
3. Log in. recommend that you always
4. From the Configuration menu, under Logging: turn off logging when it is not
a. Set “Enable Logging:” to “No.” needed.
b. Uncheck “SysLog.”
c. Press “Apply” and verify that the settings
took effect.
d. Log output should stop in the host application.
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Installation and Configuration Manual Uninstalling
Uninstalling
1. Double-click the “Pharos_Installer.jar” file. This opens the Pharos iMFP for Ricoh Installation
Utility.
2. Click the “Add” button to open the “Add a Device” dialog box. Enter the IP address of the
printer on your network, and an optional description (typically a location, such as “3rd floor
library”).
3. Click “OK”. The program will attempt to contact the printer and verify that it is ready to
uninstall software. Once verified it will appear in the Device List.
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Installation and Configuration Manual Uninstalling
4. Repeat steps 3-4 for as many devices as you wish to uninstall at a time. A new tab will open for
each device at the bottom of the program window.
5. Click the “Uninstall Application” button at the bottom-left corner of the program window.
6. Select both “Pharos iMFP” and “Pharos Web Config.” On SDK/J 2.x devices you will also want to
select “Authentication Package.”
7. Press “OK.” This will start the uninstallation process. When finished the device will reboot.
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Installation and Configuration Manual Upgrading From a Previous Version
Note: Later versions of the server software (Uniprint 8.0+ and Blueprint 4.1+) will automatically update
the schema when the terminal first connects to the server and do not require any intervention from the
administrator. Any previous settings will be retained in the upgrade process.
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Installation and Configuration Manual Appendix A: Configuring the Pharos Uniprint System
See the “Pharos Help” for information on setting up the Pharos system.
Pharos contains records for the printers and copiers that it manages, and for the terminals that control
them. Since the Ricoh MFP is both an output device and a terminal, records for it must be created in
two places. Before any configuration can take place, however, the Pharos Database must be updated.
Uniprint versions earlier than 8.0 require the ini_schemas_ricohIMFP.sql script to be run against the
Pharos Database to add the “Ricoh iMFP” Network Terminal type and its associated configurable
properties. The script is located in the Database directory of the Pharos Ricoh iMFP installation package.
Copy this script to the Database server.
If you are using SQL Server, run the script with SQL Query Analyzer; if your site uses MSDE, run it by
entering the following from a command prompt, where <password> is your SQL administrator
password:
Note: If you already have the Ricoh iMFP as an available terminal type in the Pharos System, the
terminal will automatically update it to the latest version when it connects to your system for the first time.
In most circumstances, you do not need to manually add the new schema to the system.
1. Copy the ini_schemas_ricohIMFP.xml file to your local disk. This XML file is located in the
\Database\Uniprint 8.0 directory of the Pharos iMFP distribution package.
2. Select the “Network Terminals” context in the Administrator.
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Installation and Configuration Manual Appendix A: Configuring the Pharos Uniprint System
3. Click the “Insert” button on the Network Terminals Action Pane. This opens the Network
Terminal Insert Wizard.
4. From the drop-down list, select “Other…” and click “Next.”
5. Enter the full path of the XML file to load or click the “Browse” button to search for the file.
6. Enter a network terminal name.
7. Select the Station Type that this terminal will support.
8. Select the Pharos Print Server that will control the terminal.
9. Select “<None>” for the charging model to use.
10. Click “Finish.” A new Ricoh terminal type is added to your Pharos Database. You can now use
this terminal type to create your network terminals.
For Uniprint 7.2, devices can be inserted at Printing > Print Services > [selected Print Service] > Printers
or Output Devices > Pharos Managed Copiers.
For Uniprint 8.0, devices can be inserted at the Output Management > Devices context of the Pharos
Administrator.
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Installation and Configuration Manual Appendix A: Configuring the Pharos Uniprint System
4. Enter a name for the MFD. Print and transaction data from the MFD will be recorded against
this name in the Pharos Database.
5. Select the Network Terminal entry you created above to manage the MFD’s copying.
6. Configure a copy line. Copy lines are not actually used by the MFD, but you must configure
at least one to proceed with the wizard. Consult Pharos Help for information on copy lines.
7. Select the printer driver that the MFD uses.
8. Select the port that the MFD uses.
9. Leave all print job attributes unselected.
10. Select the Pharos Spool Queue that will forward print jobs to the MFD.
11. Select the Network Terminal entry you created above to manage the MFD’s printing.
12. Enter the MFD’s IP address.
13. Click “Finish” to insert a device entry for the MFD.
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Installation and Configuration Manual Appendix B: Configuring the Pharos Blueprint®
Enterprise System
See Blueprint Help for information on setting up the Blueprint system. Blueprint contains records for the
devices that it manages, and for the terminals that control them. Since the Ricoh MFP is both an output
device and a terminal, records for it must be created in two places.
1. Copy the two files supplied with the Ricoh iMFP firmware release - Ricoh.TerminalTypeInfo.xml
and Ricoh iMFP.terminal.config into the Blueprint\bin directory of the Analyst server. The files
are located in the Database directory of the Pharos Ricoh iMFP installation package.
2. Run the following command line from the Blueprint\bin directory of Pharos Systems. This
installs the Ricoh terminal type with its configurable properties.
%windir%\Microsoft.NET\Framework\v2.0.50727\InstallUtil.exe /TerminalTypeInfo=
"Ricoh.TerminalTypeInfo.xml" PharosSystems.OutputManagement.TerminalPlugins.Ini.dll
Registering the Device
Set up the MFP and create a print queue for it on the Blueprint Collector that will control it. Once the
MFP is set up, print a test job to it. Blueprint will track the print job, and automatically add a record for
the MFP to the Blueprint Database. You can view the MFP’s record on the Devices screen in the Device
Management section of Blueprint Administrator.
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Installation and Configuration Manual Appendix B: Configuring the Pharos Blueprint®
Enterprise System
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Installation and Configuration Manual Appendix C: Installing a Trusted Certificate(s) to a
Device
The following command is used to add a public CA certificate (mycert.cer) to the trusted certificates list.
It is recommended that you use the supplied “jdk-cacerts” file for this purpose, which is included with
the solution:
The alias can be any string, but it is recommended that it be related to the certificate you are importing.
Example:
You will be prompted for a password. Enter “changit.” You can then verify that the certificate is added
to the trust chain by typing this command:
Once you have added all certificates to the trusted list, save the cacerts file in case you need to reinstall
at a later date.
You may install the certificates during installation of the Pharos software, or afterward. To install the
trusted certificates file to the device after the Pharos iMFP for Ricoh solution has been installed:
The installation process will proceed. For every device, the machine will be rebooted. The certificate will
be installed and the machine will reboot again. The machine will now trust the new certificates for SSL
communication.
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Installation and Configuration Manual Appendix C: Installing a Trusted Certificate(s) to a
Device
If you want to install the trusted certificates during software installation, select “Yes” when asked if you
wish to install trusted certificates and choose the modified “jdk-cacerts” file.
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Installation and Configuration Manual Appendix D: Verifying the Existance of the Enhanced
External Charge Unit
To Check if the Enhanced External Charge Unit Has Been Enabled on Your Device:
1. Press the “User Tools/Counter” button.
2. If the changes you wish to make require Administrator privileges, log in with the proper
credentials using the soft “Login” button at the top-right of the screen or press the
“Login/Logout” hard key on the panel.
3. Choose “System Settings.”
4. Select “Administrator Tools.”
5. If the “Enhanced External Charge Unit Management” button is visible and enabled, then the
Enhanced External Charge Unit has been enabled. If not, you should contact your Ricoh service
representative and request that he or she make the following setting in “SP mode.” The item
number for Enhanced External Charge Unit is 5-133-002 (most B/W models) or 5-113-002 (most
Color models).
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Installation and Configuration Manual Appendix E: Administrator Bypass
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Installation and Configuration Manual Appendix F: Using Web Image Monitor with Pharos
Both applications (.zip files) must be installed. The solution requires them both to be installed
and active.
The servlet application (Pharos_Services.zip) cannot be restarted during the lifecycle of the
application. If you wish to restart the servlet application, you must reboot. The Xlet application
may be stopped and restarted without a reboot, however.
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Installation and Configuration Manual Appendix G: Demo Mode Configuration
Installation
1. Follow all of the instructions for preparing the MFP for installation. Ensure the device pre-
configuration requirements are met.
2. Use the installer to install the software as describedabove.
a. You do not need to install any certificates to use demo mode.
b. After the machine reboots you should see a dialog box on the MFP panel that says :
“Network Unavailable: If Problem Persists Please Contact System Administrator.”
3. Open a web browser to http://<device‐ip>:8080/Pharos/Demo , where <device‐ip> is the IP
address of the machine, e.g., 192.168.1.136. If no local network is available, this can be
accomplished with a crossover cable connected between the MFP and a local computer.
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Installation and Configuration Manual Appendix G: Demo Mode Configuration
5. The demo page provides several settings to emulate different server configurations:
6. To turn on demo mode, set “Enable Demo Mode” to “Yes” and press the “Apply” button to save
your changes.
7. In a few moments the “Network Unavailable” dialog will disappear from the panel and “(Demo)”
will appear in the upper-left corner of the display panel.
8. The machine is now ready for use. A user can log in from the touch‐screen or from an optional
magnetic‐stripe, bar‐code, or proximity‐card reader attached to the USB host port. When in
demo mode, any data will be accepted as a valid username.
You can simulate different server configurations by making changes to the drop‐down menus. To
save changes, press the “Apply” button at the bottom of the page.
Note: Changes cannot be made when a user is logged into the device.
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Installation and Configuration Manual Appendix H: Smart Operation Panel
The Smart Operation Panel is fully backward compatible with the Standard Panel and Pharos iMFP for
Ricoh will run on either. There are some differences when configuring the MFP for use with Pharos if
you want Pharos to be shown on the Smart Operation Panel automatically.
After the solution is installed perform the following on the Smart Operation Panel:
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