Trouble Shooting:

The following two common measures can be applied in most of the problem scenario.

1. STB Power Cycle:

STB power cycling means removing the main supply cord from the socket and reinserting it after
few seconds.

2. Factory Default:
This will reset all settings back to factory setup status, deleting all channels and user settings e.g
Favorite Channel List, Language Setting, Audio Setting thus restoring factory setup and
troubleshoot any problem may cause due to user settings. Default password is 000

Other Common Problems:

Problem Possible Cause What To Do?

STB not power on or nothing
display on TV
Getting Only Sound or Picture
in TV
Remote Control is not working
Picture is distorted ,too wide or
narrow
1. Power Cord is not plugged in
mains.
2. STB is in switched off mode or
standby mode
3. Audio Video or HDMI Cable is
not rightly connected
1. Audio Video Cable is not rightly
connected
2. No batteries or batteries
incorrectly inserted.
3. Batteries are flat.
4. The Infrared receiver on remote
is obstructed.
1. Wrong TV Output Setting
1. Check Plugging cord and mains
connections
2. Press Power On bottom on
Remote
3. Check Audio Video or HDMI cable
connectivity and connect as per
manual
1. Check Audio Video or HDMI cable
connectivity and connect as per
manual
2. Insert the supplied 2x AAA
batteries as shown in manual.
3. Insert fresh batteries as shown on
manual.
4. Check that there is a clear “line of
sight” from the remote to STB
Front panel.
2. Go to Main Menu/Setup /Output
Setting set to match the shape of
your display setting (Arion Box)

Unrecognized menu language 1. Language Setting not matched 1. Go to Menu /Setup/Language

You can't find a channel you
have watched previously
You are not receiving any
channels except DMN
Showcase. (Getting Banner
with Thanking you for Choosing
Dish Home).
You are not receiving a
particular channel.
with viewer preference
2. The channel only broadcasts
for part of the day
1. Your Dish Home subscription
may be over due or your
service may have been
deactivated.
1. You may not have subscribed
to that particular channel.
Setting match Menu Language as
per viewer preference. (Arion Box)
1. Check channel list or call our
Customer Service Help Line for
further information.
1. Please check your subscription
account balance status and
recharge due date. Please
recharge your credit balance if
required for service re-connection.
1. Please Add On particular A-La-
Carte channels by SMS request or
contact our Customer Service Help
Line for further information.

No Signal (Getting Banner with 1. The signal is low due to rain 1. If it is raining heavily please wait till
No Signal) fade. it slow down to gain signal strength
 2. Either it is because of a faulty
LNB or the satellite dish is not
aligned correctly or the coaxial
cable is damaged
and quality.
2. Check your cable connection form
LNB to STB, check for signal level
if signal strength and quality is not
available /not sufficient, contact
Dish Home service technicians or
contact our Customer Service Help
Line for further information.

No Channel Exit 1. Unable to search channels from 1. Go to Menu/Search/Automatic

Satellite. Search (Arion Box)
Note: Please ensure Satellite available is
selected before search.
You have forget your PIN/ 1. Contact our Customer Service
Password Help Line for PIN/ Password
Reset.

DishHome I Care Services:

Do it yourself: Right Now from your mobile.

I Care feature some selected service request through mobile sms by customer itself on need.

DishHome Credit:

Forget your regular Recharge, use DishHome Credit and get your Service Reconnection Instantly for 3
more days. The Credit is Interest Free and Credit Amount will be deducted on your next Recharge.

Steps:

1. Make Sure your STB is ON.

2. Go to your mobile inbox and Type:

Credit<Space><Enter Your STB ID> sends to 2500

Note:

• You will receive conformation message on your mobile if process is successful.

• Please contact 01 5593113 if any issue arises.

Balance Inquiry:

Need to know your balance, subscription end date. Now Get it on your Mobile

Steps:

1. Go to your mobile inbox and Type:

BAL<Space><Enter Your STB ID> sends to 2500

 You will get your account information, Balance Available, Subscription End Date, and Package
Info on your mobile.

Refresh Activation:

If you are not able to view channels and services after successful recharge of your STB. Open yourself
using your mobile.

Steps:

1. Go to your mobile inbox and Type:

Open<Space><Enter Your STB ID> sends to 2500

Note:

1. Please wait up to 15 min after your successful recharge before you refresh Activation
2. Please make sure your STB is ON.

For any assistance please Dail our Toll Free Help Desk 1660 01 22000/ 1660 01 10101 or Hunting Line
01 5592401. We are always ready to serve our valued Customers.