49309 Quality Planning and Analysis Major Individual Assignment – Spring 2017

Group work: Individual Type: Research Report

Set Date: Week 3 Marks: 35% of total mark
Assignment Requirements:
This assignment consists of a number of tasks (parts) and has been designed with the aim
of providing students a practical case where they could apply the various quality
(planning and analysis) tools and techniques covered in this subject.
As the topic of your assignment, you are free to choose one of the following options:
1. Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes,
transportation equipment, etc.),
1. Design and provision of a SERVICE (e.g. traveling, education, hospitality, healthcare, etc.) or
1. Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.)
You do not require an approval from the subject coordinator in regard to your assignment
topic. There is no preference set by the subject coordinator for any topic. It is entirely
up to you.
The information/data you are going to use in your assignment does not need to be real and
could be fictitious (completely made up). However, it should be realistic and related to
your chosen topic.

PART 1: INTRODUCTION
Write an introduction about your PRODUCT, SERVICE or WORK including its key
functions and characteristics that are important for quality planning and analysis
activities. (1-1.5 pages).

PART 2: CUSTOMER SATISFACTION

2.1. Stakeholder Analysis
Identify at least 10 Stakeholders and minimum 2 Needs for each stakeholder.

A stakeholder need is something that a stakeholder expects from a company in regard

to their operations, products, services, etc. (1 page).

2.2. Capturing the Customer Needs

Research different methods which can be used for capturing customer needs.
Summarize at least 2 methods using SWOT analysis (1-2 pages).

2.3. Customer Needs Analysis (Kano Analysis)

Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you
think is the most appropriate for capturing the customer needs of your selected
product, service or work.
Using Kano analysis, capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5
DESIRABLEs). You must demonstrate with a template how you have identified those
customer needs. In addition to the template, you must also include the actual
information or data that was used to identify those 25 needs. (2-4 pages).
PART 3: DESIGN REQUIREMENTS
3.1. Translating Customer Needs into Design
Requirements (QFD)
Translate the 25 customer needs identified in Section 2.3 into minimum 10 design
requirements using the Quality Function Deployment (QFD) method. Briefly explain the
key findings resulted from your QFD analysis.

The QFD template can be downloaded from the subject website on UTSOnline. (1.5-
2.5pages)

3.2. Design Risk Analysis (FMEA)

From your QFD analysis in Section 3.1, decide on the five highest scoring design
requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis
(FMEA) method. Briefly explain the key findings resulted from your FEMA analysis.

The FMEA template can be downloaded from the subject(1-2page)

PART 4: SUPPLIER SELECTION AND EVALUATION
4.1. Identifying the Components, Elements, Parts, etc.
Identify at least 10 major components, parts or sections of your product or service that
could be sourced from suppliers. (1 page).

4.2. Developing the Supplier Selection Criteria

Select one of the components, parts or sections identified above and list at least 10
criteria that could be used for selection of suppliers of that component, part or section.

(1 page).

4.3. Constructing and Using a Supplier Selection

System
Develop a complete supplier selection system using the previously identified 10 criteria.
Apply this selection system to 3 suppliers (1-2 pages).

4.4. Conclusion
Write a brief summary of the outcome and the rational of the supplier selection process
you have developed and provide an explanation for your choice. (1 page).
PART 5: STATISTICAL PROCESS CONTROL
5.1. Identifying the Processes
Identify at least 7 processes that could be used to produce your product or to provide
your service or work. (1 page)

5.2. Constructing and Using a SPC Chart

Choose one of the 7 processes identified in Section 5.1 and apply appropriate statistical
process control (SPC) tools and methods to analyse quality of the selected process.
Briefly explain main steps followed in the SPC analysis and provide justifications of
decisions will have been made. (2-3 pages)

Note: students can make a set of data (appropriate to their SPC analysis) which should
include minimum 15 units of time or batch intervals.
Interpret and discuss the results of your SPC analysis using appropriate
tools/techniques and methods. (1-2 page)

PART 6: PROBLEM-SOLVING
6.1. Identifying Problems and Using Problem-
Solving Tools
Identify at least five problems that could occur during the use of your product, service
or work (1 page)

6.2. Constructing and Using Problem-Solving Tools

Select one of the five problems identified in Section 6.1 and apply at least two
problemsolving tools to rectify that problem. Discuss the rational of the selected tools
and identified solutions to rectify the problem (2-3 pages)

Research and Presentation Requirements

What to research. Each student will need to research and reference a number of quality
sources such as journals and conference articles and books to support their analysis,
discussion and justifications. Information need to be synthesised from multiple sources.
Students also need to provide their own critical analysis of the information they source.
Where to research. There is large number of sources that research and discuss various
aspects of the tasks listed in all parts. Students will need to find and reference reliable
sources (check the library resources to learn how to find, evaluate the quality of
sources and information).
How much to research. Do not rely on a single source of information. Some of the sources
should be from books, conferences and/or journals; please do not rely only on web
sources.
Important note: The various library research skills and resources exercises have been
provided to help students to improve their skill with what, where and how much to
research. This material can be found on UTSOnline (under “Resources”, also under
“Learning Material > Week1”).
How much to write (Length). The required length is broken down per task in each part.
Students will need to focus on quality of information presented not quantity – write
succinctly and concisely.
Presentation and Formatting: Students will need to clearly present their work, structure it
properly and proofread it. Formatting instructions will be posted on UTSOnline under
“Assessment>Assessment Task 1”. The following requirements are also crucial to follow when
format your assignment:
 Use Harvard UTS referencing system for in-text citation and reference list
 MS Word DOC file format only. No PDF or other formats will be accepted
 Use the following naming convention for your submission oLastName_FirstName_StudentID – e.g.,
Smith_John_123456
 For tables and graphs use MS Excel and directly insert into MS Word
 Text, tables, graphs, and data must NOT be converted into pictures (e.g. through scanning or other means
of manipulation).
Assignment Submission
 Students will need to submit a soft-copy of their work in a word version ONLY (PDF will NOT be
accepted).
 All students must submit via Turnitin (plagiarism detection software) on UTSOnline. A submission link
will be provided under the “Assessment” section on UTSOnline.
 Each student will be allowed to submit once via Turnitin on UTSOnline.
 A submission receipt will be automatically generated – keep it as a proof of your submission.
 If you encounter problems with the Turnitin link please call the help desk on (9514 2222)