Professional Documents
Culture Documents
2
A Crime Occurs Daily
3
Pareto research reveals…
Compliance of POP and Display materials
0 10 20 30 40 50
Drug 38
Automotive 38
Big box 34
Independents 32
CPG in grocery 22
Financial 21
Grocery 17
Average… 29
4
5 Steps
There are five essential steps in the process of
communicating an in store marketing strategy:
5
Above & Below the Line – Equally Important
Agency
Photo shoot
in Costa
Rica for a
week
Promotion
production
review in
Richmond
Hill
6
Program Execution
PROGRAM
Optimize STRATEGY &
CREATIVE Right Message
MEASURE/REPORT POP/DISPLAYS
Brand
SAMPLING X INCENTIVES &
TRAINING
PROMO
MERCHANDISING FULLFILMENT
7
Key points – Program Hurdles
• 30 leading US retailers surveyed.. biggest hurdles to
launching a shopper marketing program are:
Execution and Measurement*
19% Measurement
15% Execution
14% Merchandising buy
12% Obtaining actionable insights
11% Compliance
8
POP & Displays
Use Science – Design for the Shopper
Repeat your message in 3-6 places to ensure they notice
Use visual clues, consistently
Shape of the sign, colour, as few words as possible
Height ( eye level at 3.5-4.5 feet high)
Design for broad & narrow scan
Design of your print – Efficient & Effective
Get in early with your customers – plan together
Meet customer requirements & store environment
Ensure the right substrates are used (wet areas, hanging etc)
Templated modular solutions – change up , speed to market
Customize by customer / banner, region, language Customer Customer
Easy to build /assemble /ship/put up A B
Customer Customer
C D
9
10
Fulfillment – Kitting & Shipping
Know your quantities and shipping data
Where possible ship direct to store/avoid
distribution centres
Clear, easy instructions with image of setup
Kit colour, bright stickers, attn to & install date
Just in time delivery (lost if early or too late)
Insist on real-time order tracking online
Lost/replenishment rush orders
Call centre/online support
11
12
Merchandising
Simply put…merchandising guarantees,
right message, right place and right time.
13
Meet Judy…
14
Merchandising - Benefits
Consistent brand image & retail
experience
15
16
In Store Sampling
Treat as an 'Experience‘ vs. just a sample distribution or a
demo.
Activate with 'attraction' and 'interaction‘ strategies that
are relevant to the shopper.
17
Survey says…
How do you measure execution in store? *
CPG Matters poll shows that only 21% of companies actually measure compliance.
Other 13%
18
Insights, Measure, Report
“You cannot manage, what you cannot measure”.
19
Summary
20
Thank you!
21
Shopper Marketing 101:
Execution Excellence: In-Store & Digital
Copyright
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proprietary.
Digital
influence on
shopping
Copyright
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proprietary.
'Digital' is widely pervasive in Canada today
21 (4)
50%
(1)
26% (3)
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Nielsen Company.
Company. Confidential
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proprietary.
Digital advertising is growing quickly at +23%. In
Canada this represents 16% of total media spend
(US = 15%, UK = 29%).
Advertising Revenue Growth – % Change
Televison 9%
Internet 23%
Daily Newspaper 4%
Radio 3%
Magazines 3%
Out-of-Home 16%
Other Media
1%
(catalogues, yellow pages, etc.)
(1) IAB Canada - "Mobile in Canada: A Summary of Current Facts + Trends", April 2012 Copyright
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Company. Confidential
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proprietary.
A good number of mobile internet users are
responsive to advertising and online purchasing
Mobile Advertising Exposure and M-commerce
Base: Canadian Mobile Internet Users, ever in month
Recall seeing
28%
ads
Scanned a
16%
QR/bar code
Accessed
Electronic 16%
Payments
(1) IAB Canada - "Mobile in Canada: A Summary of Current Facts + Trends", April 2012
Source: comScore Inc., MobiLens Canada, Persons 13+, December 2011; Mobile Internet Copyright © 2012
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User = Used connected media except SMS; Contact – Bryan Segal, bsegal@comscore.com
Email communication is an important way for
shoppers to connect with retailers
Do you currently receive any e-mail communication from the following
sources?
25%
Grocery retailers
36%
22%
Online recipe websites
33%
20%
Big box store retailers
29%
Total
19% Under 35
Food or beverage manufacturers
32%
16%
Health and beauty manufacturers
29%
16%
Drug store retailers
21%
10%
Pharma Companies
14%
Copyright
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Nielsen Company.
Company. Confidential
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proprietary.
Is impulse purchasing declining? No…but new
tactics required to influence shoppers
Q: What are top ways you use information?
Shop Their List Impulse
Compare
‘My’ items ‘My’ item New item
Coupons Any sale Browse Store Other
Sales info info
Prices
Newspaper 9 9 9
Paper at
home
9 9 9
Retailer email 9 9 9
Store site
(computer)
9 9 9
Store site
(tablet)
9 9 9
Social 9 9 9
Kiosk 9 9 9
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Considerations
for Marketers
Copyright
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Shopper marketing tactics changing
CUSTOMIZATION AUTHENTIC
ENGAGEMENT
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Retailers like Safeway are personalizing and
integrating value-added content leveraging
their ‘just for u’ platform
It's all about me
Yes No
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Note: Redemption results are preliminary and will be updated at the pilot’ is finalized Copyright © 2010 Nielsen Company. Confidential proprietary.
Social media and consumer reviews ‘level
the field’ for smaller brands
Impact of
Ratings &
Friends
Brand
Advocacy
Source: Amazon.com
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… engage shoppers with the ‘right message’
Diapers Coffee Laundry Detergent
Copyright
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Source: Nielsen Category Shopping Fundamentals Research, Q4 2011
Case Study: Baby Food
55% Circulars/Coupons 65%
Received At Home help
consumers plan Store Circulars and Coupons
shopping trips provide the best access to
deals and promotions and
drive purchases
Social Networking Sites
help formulate
35% purchase intent
Blogs and Social
Networking Sites help
in discovering
products or brands &
help to decide what to
buy
50% Websites and Emails
REACH
provide information on
features
Copyright
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Nielsen Company.
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Digitally engaged shoppers can be very rewarding
- both for manufacturers and retailers
+27% $263
$41 $207
+36%
$30
(1) (1)
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Company. Confidential
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proprietary.
Winning principles for digital
shopper marketing
1 Discriminating
Discriminating tastes
tastes
2 The
The digital
digital ‘new
‘new math’…
math’… 11 ++ 11 == 33
3 A
A new
new ‘digital
‘digital shelf’
shelf’ emerges
emerges
4 Create
Create advocates,
advocates, not
not mercenaries
mercenaries
Copyright
Copyright © 2012
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Nielsen Company.
Company. Confidential
Confidential andand proprietary.
proprietary.