Gartner Application Strategies & Solutions Summit

Summit 2017
4 – 6 December 2017 / Las Vegas, NV

Strategic Roadmap to Architect a Digital Business

Technology Platform
Elizabeth Golluscio
Keith Guttridge

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It is not the strongest
of the species that survives,
nor the most intelligent,
but the one most
responsive to change.
Key Issues

1 What is a Digital Business Technology Platform?

2 How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies

3 and technology strategies are necessary?

2 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1 What is a Digital Business Technology Platform?

2 How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies

3 and technology strategies are necessary?

3 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Components of the Digital Business Technology Platform

Customers Partners
Customer Ecosystems
Experience Platform
Platform

Data &
Analytics
Platform Data & Analytics Platform

Information
IoT Systems Platform
Platform
Things Employees

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Information Systems Platform: Enable Employees and Core Business
Processes
Customer Portal & Apps
Customers Partners

Business Intelligence
Supplier
Portal & Apps

Core Back-Office
Business & Systems Systems Employee
OT Operational Collaboration
Systems Analytics & Workplace
Things Employees
Endpoint Computing

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Customer Experience Platform: Experience, Interaction and Commerce
Social Customer-facing
Customer Portal & Apps Networks & Public APIs
Customers Partners
Multichannel
Interaction &
Commerce Customer Analytics

Connected
Things
(Customer)

Things Employees

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Internet of Things Platform: Leverage Connected Things

Customers Partners

Connected
Things
(Customer)

IoT Analytics
Connected OT Systems
Things (Partner)
Things Employees
Connected Things
(Enterprise)

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Data and Analytics Platform: From Siloed BI to Analytics Everywhere

Customers Partners

Customer Partner &

Analytics Supplier Analytics

Business Intelligence

Algorithm & AI Engines

Business &
IoT Analytics
Operational
Analytics

Things Employees

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Ecosystem Platform: Run or Participate in Ecosystems and API Economy
Customer-facing Enterprise-run
& Public APIs Ecosystems
Customers Partners

Partner &
Supplier Analytics Industry &
Partner-run
Ecosystems

Partner-facing
Public APIs

Things Employees

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Digital Ambition Scopes How Your DBTP Evolves
Over Time
Customer Social Customer-Facing Enterprise-Run
Portal & Apps Networks & Public APIs Ecosystems
Customers Partners
Multichannel Interaction
& Commerce

Customer Partner &

Analytics Supplier Analytics Industry &
Partner-Run
Ecosystems
Business Intelligence

Connected Things Partner-Facing

Algorithm & AI Engines
(Customer) Public APIs

Supplier Portal
& Apps
IoT Business & Core Back-Office
Analytics Operational Systems Systems Employee
OT Analytics Collaboration
Connected Systems & Workplace
Things (Partner)
Things Employees
Connected Things Endpoint
(Enterprise) Computing

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Digitize Customer Engagement — Health Insurance Example
Doing these projects … makes us more digital … which results in business improvements:

Project Level 1 Improve existing revenue?

Metrics
2 Reduce operating costs
% fully digital
Mobile app interactions 3 Reduce SG&A

RPA 4 Improve worker productivity

5 Enhance customer experience

AI-based compliance 6 Optimize physical assets

7 Optimize financial assets

IoT-based adherence

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Digital Business Optimization Journeys Engage a Subset
Customer Experience
Customers Partners

Multichannel
Citizen/Customer Platform

Customer Analytics

Services-Based
Core Platform

Things Employees

Digital Business Optimization

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… That Can Be Expanded for More Transformational Journeys
Health Partners Seniors'
Home
Health Hub Clinics &
EMRs
Customers Partners
Hospitals
Multichannel
Customer Platform Other Health
API Program Clouds
Customer Operations Program
Analytics Analytics Analytics

Wearables
Expanded Services-Based
Things Core Platform
MedTech
Things Employees

Digital Business Transformation

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Key Issues

1 What is a Digital Business Technology Platform?

2 How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies

3 and technology strategies are necessary?

14 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Components of the Digital Business Technology Platform

Customers Partners
Customer Ecosystems
Experience Platform
Platform

Data &
Analytics
Platform Data & Analytics Platform

Information
IoT Systems Platform
Platform
Things Employees

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Technology View … Because Underlying Technologies Combine
Apps Web
Customers' Partners'
Digital Digital
Platforms Platforms

Event-Driven Architecture
Algorithms Artificial & Mesh App and Service
& Analytics Intelligence Architecture (MASA)

Wrapper

IoT Legacy
Hyperscale Apps Cloud Native SaaS COTS
PaaS
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Strategic Roadmap for Application Architecture,
Infrastructure and Integration
Future State Current State
Gap

Migration Plan

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Future State

Modernized application architecture strategy based

on multigrained mesh app and service architecture

Blended infrastructure strategy leveraging hybrid

application platform framework

Pervasive integration strategy leveraging hybrid

integration platform framework

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Current State

Core applications are siloed, single channel and

not API/service-enabled; extensive technical debt

Partial and/or inconsistent use of cloud

application infrastructure

Limited integration competency; technology for

specialist users only

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Gap Analysis

Lack of APIs, service orientation and

modernization plan
No strategy for hybrid application infrastructure
or decision framework for platform selection
No adaptive and "self-service"
integration capabilities

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Migration Plan

Mature an API Program

Modernize application architecture

and infrastructure
Enable ad hoc and then
citizen, integrators
Shift to product and platform
management model

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Strategic Roadmap for Application Architecture,
Infrastructure and Integration
Future State Current State
 Modern architecture  Siloed applications; Gap
(multigrained MASA) single channel; few  No modernization plan
APIs; technical debt  No decision framework for
platform selection
 Blended infrastructure  Legacy platforms;  No adaptive or "self-service"
(hybrid application inconsistent use of integration capabilities
platform) cloud-enabled Migration Plan
platforms  Mature an API Program
 Modernize architecture
 Pervasive integration  Limited integration and infrastructure
(hybrid integration competency;  Enable ad hoc and then
platform) technology for citizen, integrators
specialist users only  Shift to product mindset

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Timeline for Strategic Roadmap Implementation
• Service-enabled key heritage applications
• Develop cloud-native architecture and
infrastructure experience
• Build an API-led integration competency • Use microservices for extreme agility
• Mature a blended infrastructure
• Refactor legacy into miniservices strategy, leveraging the HAP
• Leverage cloud infrastructure for • Enable self-service integration,
digital business cases leveraging the HIP
• Grow API program and enable • Master the product and platform
adaptive integration management model

Year 0 Year 1 Year 2 Year 3 Year 4

Drivers Drivers Drivers

Cloud first; Digital business use cases; API economy participation;

business agility & customer & platform business
innovation velocity ecosystem enablement

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Key Issues

1 What is a Digital Business Technology Platform?

2 How do I develop a roadmap to build a DBTP?

Which architectural principles, organizational competencies

3 and technology strategies are necessary?

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Three Key Capabilities Underpin Your DBTP

1. A multigrained mesh app and service architecture

2. A hybrid application platform strategy — to cover the spectrum from
heritage and legacy to modern cloud platforms
3. A pervasive integration competency — leveraging the hybrid
integration platform capability framework

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A Multigrain Mesh App and Service Architecture

Fit-for-purpose apps
 Unique experiences for different devices and persona
 Supporting continuous experiences across channels

Mediation control plane

Mediated APIs  Externalize security, performance, resiliency
and integration concerns
 Support custom API experiences and interaction models
Svc. Svc. Svc.

Mesh of back-end services

Svc.
Svc. Svc.  Multiple granularities
 Encapsulate or refactor functionality
Svc.  Improve agility and scalability
Svc. Svc.

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“Hybrid" Application Platform Concerns
Constituents Pace Layers

Professional UX
Developers Developers System of Differentiation
4GL System of
Citizen System of Innovation
Developers Record

Hyperscale
Data Intensive Cloud
Mobile Transactional
IoT On-Premises
Embedded
AI
Hybrid

Application Types Deployment Models

A Pervasive Integration Competency for "Hybrid" Challenges

Constituents Integration Patterns

Integration "Ad Hoc"

Specialists Integrators Data
Application

Citizen Digital
Integrators Integrators
B2B Process

On-Premises Cloud
Cloud

On-Premises
Mobile Things Embedded

Hybrid

Endpoints Deployment Models

Application Architecture, Infrastructure and Integration:
The Foundation of Your Evolving DBTP

HIP and DBTP

HAP

MG MASA

HIP = Hybrid Integration Platform

HAP = Hybrid Application Platform
HIP
MG MASA = Multigrained Mesh Apps and
Service Architecture HAP
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MG MASA
Are you
ready for
change?
Action Plan for Application Leaders

Monday Morning:
 Uncover the most pressing digital business challenges your organization faces

Next 90 Days:
 Identify candidate heritage applications to service-enable for digital business
 Mature your API and integration programs with new skills, processes and technology

Next 12 Months:
 Refactor heritage applications to build MASA experience
 Formulate your HAP strategy, focusing on higher-productivity, cloud-native platforms
 Build your pervasive integration competency, leveraging the HIP capabilities framework

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Recommended Gartner Research

 2017 Strategic Roadmap for Application Architecture, Infrastructure

and Integration
Elizabeth Golluscio, Keith Guttridge and Anne Thomas (G00331056)
 Use Application Architecture, Infrastructure and Integration
to Implement Digital Business Technology Platforms
Keith Guttridge and Elizabeth Golluscio (G00331988)
 Digital Business Requires a New Mindset, Not Just New Technology
Aashish Gupta, Adrian Leow, Elizabeth Golluscio, Keith James Mann
(G00341398)

For more information, stop by Gartner Research Zone.

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