Buletin Kualiti

A JU K U A
ER

LI
PEN
IPQ

TI
UUM

IPQ DRIVES UUM’S ENDLESS POTENTIALS

Bil. 7 Edisi 1 2017 http://ipq.uum.edu.my

What’s QUALITY AND THE

Inside!
Director’s Message
UNIVERSITY
(Assoc. Prof Dr. Faudziah Zainal Abidin)- 3
Rising Star
(Assoc. Prof Dr. Munif Zarirruddin Fikri Nordin)- 5
Our Professor
(Prof. Dr. K. Kuperan)- 6
Long Serving Staf
(Mr. Mohd Jamal Mat Hussin)- 6
Practicum Student
(Nik Amirul Aman Nik Lah)- 5
Mobility Students
(Intan Permatasari & Riyanto Wijaya)- 5
Effective Dashboard Of Information Systems
(Dr. Mazni Omar)- 11
CRM : Does It Add Value To The Organization?
(Assoc. Prof. Dr. Noor Hasmini Abd Ghani)- 12
QS World University Rankings
(Mr. Mohamed Nor Azman Nordin)- 13
Tips For Working Moms
(Madam Nur Shazwani Shariffudin)- 14
Today’s Technological Era
(Madam Siti Hajar Mat Isa)- 15
Quality And University Education
(Prof. Dr. K. Kuperan)- 16
ISI kandungan Sidang
3. Director’s Message

4. Institut Pengurusan Kualiti

REDAKSI
5. Rising Star
PENAUNG/PATRON
6. Our Professor
Prof. Dato’ Seri Dr. Mohamed Mustafa Ishak
8. Long Serving Staff Naib Canselor, Universiti Utara Malaysia (UUM)

9. Practicum Student
KETUA EDITOR/CHIEF EDITOR
10. Mobility Student Prof. Madya Dr. Faudziah Zainal Abidin

11. A SMART Way For Designing Effective Dashboard Of

TIMBALAN KETUA EDITOR/DEPUTY CHIEF EDITOR
Information Systems Prof. Dr. K. Kuperan Viswanathan

12. CRM: Does It Add Value To The Organization?

EDITOR PENGURUSAN /MANAGING EDITOR
13. Universities In Malaysia And The Ranking System Budiman Syuwari Budiman Sobri

14. Tips For Working Moms

EDITOR BAHASA MELAYU/ BAHASA INGGERIS
15. Today’s Technological Era Has Changed People’s Lives
Nur Shazwani Shariffudin
16. Quality And University Education Rashidah Muhamad Said@Ramli

17. Amalan Persekitaran Berkualiti (5S/QE) PEMBERITA/JOURNALIST

18. Kumpulan Inovatif & Kreatif (KIK) Siti Hajar Mat Isa
Mohd Farhan Ismail
19. Kenali Rakan IPQ Anda Muhamed Nor Azman Nordin
Siti Khairunnisa Mohd Nor
20. IPQ Klik Nur Hazlina Ghazali
Nurul Asyiqin Muhamad Zaini

JURUFOTO/PHOTOGRAPHERS

Hairil Azuin Md Akil

Shahrin Azly Muhamad Yusuf
Seksyen Fotografi UKK

PENERBIT/PUBLISHER

Institut Pengurusan Kualiti (IPQ)

Universiti Utara Malaysia
06010 UUM Sintok
Kedah Darul Aman
Tel: (04) - 928 4651 Fax: (04) - 928 4660
Email : ipq@uum.edu.my
Website: http://ipq.uum.edu.my

Diterbitkan 2 kali setahun

IPQ DRIVES UUM’S ENDLESS POTENTIALS

 DIRECTOR’S MESSAGE

In this issue we have a focus

Wew hope to continue to play
on university quality. We ask
a lead role in defining quality
ourselves what is quality in a
and setting the processes for
University. The issue of quality
measuring and maintaining quality
is further taken up in a forum
in all that we do in the University.
to be organized by the Institute
Over the next few months we will
to address quality issues on the
continue to interact with the University
23 August 2017. As we continue to
community to hear from them on their
question ourselves on what we are doing
take on quality issues in the University.
about quality, we move on to understand
better what we have done so far and
We just completed one such interaction when
what more needs to be done to place UUM
we held a forum on quality with the academic
on the path of excellence in providing quality
staff of UUM on the 23 August 2017. The forum was
education services in the country.
well received by the University community and issues of how quality
should be measured and implemented were discussed and raised
We are of the view that the prime function of a University is to
at the forum.
provide adequate atmosphere for students to develop and
acquire knowledge and also increase their capacity to develop
We intend to continue this interactive process with similar forums
new knowledge that will help in solving the many problems faced
with students and administrative staff of the university. It is our belief
by individuals, businesses and society. One approach to ensuring
that the three main pillars of quality in a university are the students,
quality in the university is to benchmark ourselves with others and
academic staff and the administrative staff. The cooperation of
UUM is actively involved in getting ranked among the world’s
these key stakeholders of quality will be important for IPQ to continue
universities.
on its mandate to promote quality and instill a culture of quality
practices in the University. Finally we will like to see the development
Ranking is seen as one of the ways of informing us on where we
of an ecosystem of quality within the University.
stand in the world and how far we have to go to be recognized
as an excellent institution of higher learning. Although there is
This will enable us to sustain our position as an institution of high
much controversy on how universities are ranked and whether
quality and relevance in the nation and globally. As we position the
a high ranking necessarily mean high quality, there is consensus
University as a provider of quality high education within the country
on the usefulness of the ranking system in providing information to
and internationally, our commitment to quality in all that we do will
the buyers of education services on what they can expect from
be fundamental in determining our success in the future in a rapidly
Universities that are ranked high by the ranking agencies.
competitive environment. I hope all of us will be able to forge our
efforts to work towards a high quality environment for our students,
In the QS World University Rankings of Universities under 50 years old,
academics and administrators as envisaged in IPQ’s vision and
UUM was placed in the world’s top 101-150 group of universities, was
mission.
ranked the 44th best in Asia, the 9th best in Southeast Asia, and the
6th best in Malaysia. This represents a very rewarding achievement
ASSOC. PROF DR. FAUDZIAH ZAINAL ABIDIN
for UUM and our efforts at improving the quality of the university must
Director, Institute of Quality Management (IPQ)
be making an impact on the criteria used by the ranking agencies
Universiti Utara Malaysia
to rank universities.

The six distinctive indicators used to rank universities in the QS

World rankings are academic reputation, employer reputation,
faculty student ratio, citation per faculty, international faculty and
international students. As UUM continues to grow and mature, our
quest for high quality will be paramount and how we define quality
within out programs, our research, and university administration will
be the focus of our activities at the Institute of Quality Management
(IPQ).

3 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 INSTITUT PENGURUSAN
KUALITI
(IPQ)

VISI IPQ
Menjadi peneraju dalam Kecemerlangan Kualiti Universiti
To become a leader in Quality Excellence for the University

MISI IPQ
Menawarkan perkhidmatan terbaik kepada semua pemegang taruh dalam Kecemerlangan Kualiti Universiti

To provide the Best Quality Excellence Services to All Stakeholders of the University

PIAGAM PELANGGAN
Institut Pengurusan Kualiti komited dalam memberi perkhidmatan yang cekap, berkesan dan berkualiti bagi memenuhi keperluan dan
kepuasan setiap pemegang taruh.

Institute of Quality Management is committed to providing efficient, effective and quality services to meet the needs and satisfaction of each
stakeholder.

OBJEKTIF IPQ
• Menjadi institut yang menyediakan perkhidmatan pendedahan ilmu, latihan dan perundingan berterusan dalam
Kecemerlangan Kualiti, Perancangan Korporat dan Daya Saing Global.
• Menjadi pusat rujukan utama menerusi aktiviti perundingan dan Penerbitan Kecemerlangan, Perancangan Korporat dan Daya Saing
Global.
• Menjadi institut yang sentiasa 3K “Komitmen, Kualiti dan Kerjasama” dalam memacu agenda berkaitan Kecemerlangan Kualiti,
Perancangan Korporat dan Daya Saing Global.

SEJARAH PENUBUHAN IPQ

1991: Penubuhan Pusat Pengurusan Kualiti (PPQ).
1993: Pusat Pengurusan Kualiti dinaik taraf menjadi Institut Pengurusan Kualiti (IPQ).
2008: Institut Pengurusan Kualiti (IPQ) dijenama sebagai Pusat Pengurusan Kualiti (PPQ).
2011: Pusat Pengurusan Kualiti (PPQ) telah dijenama semula sebagai Institut Pengurusan Kualiti (IPQ) dan digunapakai hingga kini.

1991: The establishment of Quality Management Centre (PPQ).

1993: Quality Management Center was upgraded to Institute of Quality Management (IPQ).
2008: Institute of Quality Management (IPQ) was renamed as Quality Management Center (PPQ).
2011: Quality Management Center (PPQ) was rebranded as Institute of Quality Management (IPQ) and is used until today.

4 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 RISING STAR
Q: Tell us about yourself.
MZF: I was born in Pahang and received
my primary and secondary education
there. I completed my BA in Islamic and
Arabic Studies at the University of al-Azhar,
Cairo, MA in Arabic Linguistics and PhD
in Discourse Analysis at the University of
Malaya. Later I went to Oxford University to
do my postdoctoral research in Philosophy
of Language. My area of specialization is
linguistics.

Q: What is your current research focused

on?
MZF: My current research focuses on
religious discourse analysis which is a sub-
field of linguistics. In recent years, I’ve
been focusing on religious language, the
language of leadership, language and
beliefs and ritual language. In the analysis of
religious discourse, language has attracted
much attention since it has transcended
that of humans’ thoughts, attitudes and
beliefs.

For example, in religious language when

we mentioned Allah to the Muslims, Allah
has a significant meaning. In the Malaysian
context, the use of the word Allah by
non-Muslims became a very controversial
issue because the word Allah is given a
different interpretation by the non-Muslims.
Linguistically, in the Arab context, this is
not a controversial issue since language is
arbitrary (based on one’s preference).
Q: What are you passionate about?
MZF: Reading. New ideas are being
developed and surfacing every day, and
if we do not read, we will be left behind. In
order not to be left behind we must quickly
follow and engage with ideas that are
emerging from multi-dimensional and multi-
perspective either based from research,
experience or even from imaginations.
My passion also relates to exploring and
understanding the differences in human
thoughts.
There is a Malay proverb that goes:
‘rambut sama hitam hati lain-lain’ which
can be translated as so many men, so
many opinions. Hence we can see that
the Malays have their own thoughts to
understand the differences among human
beings. So the differences are not problems,
but instead they are advantages. The
question is actually how we understand the
differences.
Q: How does your research affect people,
society & nation?
MZF: My field examines the relationship
between languages with religions. How do
we understand and manage religions in
Malaysia? Religions should be managed
because they cannot stand on their own
and function without control. Without
politics as the guardian, religion will perish.
Without religion as the origin, the politics
of a country is futile because religion is a
basic human need therefore religion must
be planned and managed carefully. So
in recent years I have been conducting
research to identify the formation of
religious discourse in the relationship of a
religion or with other religions for example
Assoc. Prof Dr. Munif Zarirruddin
Fikri Nordin
A BRIEF INTRODUCTION
Munif Zarirruddin Fikri Nordin is an Associate Professor of Linguistics at Universiti Utara
Malaysia (UUM), Kedah. He did his post-doctoral research in philosophy of language at
the University of Oxford from 2012-2013. His work addresses issues concerning religious
discourse analysis, the knowledge of religious language, and the relationship between
language and religion. He teaches several courses on philosophy in a new UUM
undergraduate programme of Philosophy, Law and Business (BPLB). Email him at munif@
Islam with other religion as well as intra- Q: Where do you see UUM in research and
religious relation in Malaysia. Besides that, publication in 5 years’ time?
my research also analysed issues that are MZF: Since our university is a Management
related to beliefs such as occurrences of University, in 5 years’ time we need to
differences in belief, understanding and develop and explore comprehensively
interpretation in the same religion. what management is all about. If, as a
Management University but we are still not
Q: Your teaching philosophy. clear and do not understand the meaning
MZF: • Re-Thinking: When teaching I of management then we will have problems
always start with an introduction and I will to lead in the management field.
invite my students to think or ask them what
they should be thinking. Since we must lead other universities
• Reasoning: The next step after re- in the management studies, it is sad to
thinking is how to express what we think. In say that the meaning and concept of
philosophy one expresses his or her thought management were not debated in this
through reasoning and philosophy teaches university. So, in other words, we do not
us to express views systematically and have a clear idea about what is the school
clearly. of thoughts in management that we have
• Pragmatics: Ethics are important at our university. However, this can be
in learning. Without ethics, teaching and done through discussions or discourses, to
learning will not take place effectively. distinguish UUM from other universities.
Q: If you could change one thing in the By having this, I am confident that
world what would it be? within 5 years, we shall have something
MZF:I would change people’s fundamental, which underpin research
understanding, interpretation, receptivity and publications at the University and
and society’s decipherment of the specific we need to work towards explaining the
meaning of religion and truth. Truth has a concept because all knowledge within
very abstract meaning and for some it may ‘Management’ has nature, sources and
vary from individual to another. A country approaches. Since we are a Management
for example may interpret truth differently University then we need to have our own
from another country and on the other philosophy of management as well as
hand a culture may have a different school of thoughts in management.
interpretation of it.

5 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 OUR PROFESSOR

Q&A with K.Kuperan Viswanathan,

Professor at OYAGSB, Universiti Utara Malaysia

BRIEF INTRODUCTION
Prof. Dr. K.Kuperan obtained a Bachelors degree in Economics from Universiti Putra Malaysia in 1980, a Masters degree in Resource
Management Economics from the University of New England, Armidale, New South Wales, Australia in 1987 and a PhD in Marine Resource
Economics from the University of Rhode Island, USA in 1992.

Prof Dr. K.Kuperan’s academic career began with his appointment as a tutor at the Faculty of Economics and Management, Universiti
Putra Malaysia (previously known as Universiti Pertanian Malaysia in 1980. He served at Universiti Putra Malaysia in various capacities and
took up a secondment as a Senior Research Scientist at the World Fish Center, an International Research Institute under the umbrella of the
Consultative Group for International Agricultural Research supported by the United Nations in 1999.

He served the Center as a Director for the South Asia office and was based in Dhaka in 2004. He later served as a consultant to the
Asian Development Bank in Manila, Philippines from 2006-2007 on a project to develop a National Strategy for Sustainable Aquaculture
Development for the Philippines. He is currently a professor at the Othman Yeop Abdullah Graduate School of Business, UUM . In January
2017 he was appointed as the manager for Global and National Competiveness at the Institute of Quality Management, Universiti Utara
Malaysia.

As an academic his research interests include compliance management, environment and economics and fisheries economics and
management. His articles on Blue Water Crime and a Socioeconomic Theory of Regulatory Compliance are very heavily cited by researchers
working in this area of research. He also serves on the editorial board of the Malaysia Journal of Management and has served on the Marine
Stewardship Council of the United Kingdom. He is also the representative for the Southeast Asian Chapter of the United Nations Global
Compact on Principle of Responsible Management Education (PRME).

6 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 OUR PROFESSOR
Q: Tell us about yourself.
K.K: I was born in Alor Setar on the 9th June 1956. My parents are both from Alor Setar. My father worked for the government printing office
as a compositor. My mother was a housewife. I come from a family of seven children, two brothers and four sisters. I went to the Tunku Abdul
Halim primary school from 1963 to 1968. My secondary school education was at the Sultan Abdul Hamid College from 1969 to 1975 where I
did my form 1 to form 6 studies. I was offered to study at the Universiti Putra Malaysia in 1976 in the Bachelor of Science, Resource Economics
Program. After completing my bachelor’s degree I took up an offer to be a tutor at Universiti Putra Malaysia in 1980.
I was offered an Agricultural Development Council (ADC) fellowship to study for a Masters Degree in Natural Resource Management, at
the University of New England, Armidale, Australia in 1982. After completing the masters degree I was offered the position of a lecturer at
the Faculty of Economics and Management, Univeristi Putra Malaysia. I obtained an International Development Research Center (IDRC)
scholarship to pursue PhD studies at the University of Rhode Island, USA in 1989. I continued to work at UPM after completing my PhD
studies. While at UPM, I had the opportunity to attend a training on Business Process Reengineering at the Judge Business School, University
of Cambridge in 1995. I was later appointed as an Associate Professor in 1995. I left UPM in 1999 to join the World Fish Center as a Senior
Research Scientist. I returned to academia again when I joined UUM as a contract professor in 2010.

Q: What is your current research focused on?

K.K: My current research is focused on the area of Environmental Sustainability and Development. I have received grants from local and
international agencies to examine issues of environmental sustainability. One such area I am currently looking at is the issue of economic
growth and pollution. Can growth be obtained with minimal pollution and when should countries focus on environmental protection
activities? I have published articles in this area in research journals together with my PhD research students. I also work on issues of fisheries
economics and management. More recently I worked on the issue of fisheries subsidies and its impact on the welfare of fishers and the fishery
resource system.

Q: What are you passionate about?

K.K: I am passionate about seeing a more just world and about improving the wellbeing of people who are caught in poverty and in
circumstances that prevent them from realizing their full potential as human beings. I hope to contribute towards solving the problems of
poverty through research and education. I believe in improving the capabilities of people through the knowledge of science.

Q: How does your research affect people, society and nation?

K.K: The research we do addresses problems of society and governments in their efforts to overcome poverty and inequality in society. We try
to understand where the constraints and barriers are and suggest policies to governments, citizens and businesses. We also train our students
in undertaking independent scientific research to address the problems faced by citizens, governments and businesses. Policy makers can
use the outcomes of the research to formulate better policies and also use resources more effectively to address the problems faced by
society in general.

Q: What is your teaching philosophy?

K.K: Teaching is a core function of the university. Students are the main reason why we are here in the University. So we have to ensure that
the students benefit the most during the time they are in the University. The interaction and engagement the student experience while at
the university will determine their ability to deal with the problems that they will face in their workplace and life later when they leave the
university. We have enormous responsibility to ensure that students learn and transform themselves while at the University to become capable
human beings who will provide solutions to the many problems people face in the world.

Q: If you can change one thing in the world, what would it be?
K.K: I would like to reduce human suffering in the world and use education and research as a way to help mankind solve many of the
problems that arises out of ignorance and lack of understanding of the causes of the suffering. In the university we teach students to be
aware of the many different circumstances people are caught in and to have compassion for human suffering and help as much as possible
to overcome the suffering through our research work and concern for others in the world.

Q: Where do you see UUM in research and publication in 5 years time?

K.K: UUM has done very well over the past decade and has achieved a level of recognition and achievement that one can be proud of.
For a young university the research culture has been well developed and I think over the next 5 years the University will gain more ground
in establishing itself as a premier management university. The leadership and strategic planning have helped in focusing the university to
achieve the targets and it will continue to yield good results by producing excellent students and researchers in the coming years. The
university has also been very receptive to change and is responding to the needs of the rapidly changing economy and the developments
in the new digital economy.

Q: What must be done to achieve this intention?

K.K: There will be a need for more focus on research that contributes to society directly and helps to solve immediate local problems. This will
lead to the University becoming more relevant and useful to the society and community around it. Greater engagement with the community
and businesses will enable the university to remain a focal point for social transformation and support and as a provider of solutions for
business and community problems.

7 IPQ DRIVES UUM’S ENDLESS POTENTIALS


LONG SERVING
STAFF
Exclusive Interview
with Mohd Jamal Mat Hussain, Producer of Unifilm Studio, Universiti Utara Malaysia
A. Pengenalan Diri
• Nama: Mohd Jamal b. Mat Hussain
• No. Pekerja: 720
• Tarikh mula bertugas: 02 Mei 1991
• Jabatan mula ditempatkan:
Teknologi Pengajaran(UTP). Kemudian
nama jabatan ditukarkan ke Pusat
Inovasi Pendidikan(PIP),
Pengajaran dan Pembelajaran(UTLC),
Jabatan Penerbitan dan Teknologi
Media(JPTM), Unit Penyiaran PRO dan
kini Unifilm Studio.
• Jawatan dahulu: Juruteknik Elektronik
J17
• Jawatan kini: Penerbit Rancangan
B29/30
B. Kenangan Hari Pertama Di UUM
Mendaftar diri di sebuah pejabat yang kecil
di bawah Perpustakaan dengan tenaga
pekerja seramai 4 orang. Merupakan
juruteknik elektronik yang kedua bertugas
di UUM.
C. Sebab Masih Bekerja Di UUM
Saya masih bekerja di UUM ini adalah
kerana pertamanya UUM adalah sebuah
universiti di negeri Kedah.
Bidang tugas saya di UUM bersesuaian
dengan bidang pengajian dan minat
saya terhadap teknologi audio video dan
multimedia.
LONG SERVING STAFF EXCLUSIVE INTERVIEW
• Saya juga berasa bangga dapat UUM perlu mempertahankan prinsip ini dari
sama-sama memperkenalkan nama tahun ke tahun. Sekarang tiada lagi etika
UUM melalui saluran teknologi dan
pakaian UUM akibat telah dicemarkan
produksi video.
oleh pelajar antarabangsa yang tidak
Unit
D. Perkara Paling Mencabar Di UUM dapat mengikuti undang-undang yang
ditetapkan.
Pusat Setelah jabatan kini diubah status SBU(Sub- Selain dari Ahli Akademik, UUM perlu
Business Unit) pada tahun 2012, suasana
juga memberi perhatian kepada proses
kerja seolah-olah berada dalam sebuah
kenaikan pangkat staf sokongan yang
syarikat penerbitan kerana perlu mencari
pendapatan tambahan jabatan dan rata-ratanya hanya tunggu dan lihat
juga perlu berhadapan dengan tugasan sahaja tindakan Jabatan Pendaftar.
segera yang perlu disediakan. Sepatutnya pihak Jabatan Pendaftar
perlu melihat keperluan kenaikan
E. Perkembangan UUM Pada Tahun Ini
pangkat kepada staf-staf yang telah
lama berkhidmat serta merangka proses
Pada tahun ini, UUM banyak mencapai
beberapa tahap pencapaian akademik peluang kenaikan ini setiap tahun.
bertaraf dunia dan telah mula memasuki
ranking universiti dunia.
UUM juga telah menghasilkan profesor
dalam pelbagai bidang dan juga terdiri
dari pensyarah luar negara
UUM juga menjadi universiti pilihan pelajar
antarabangsa.
F. Cadangan Memajukan UUM
UUM perlu kembalikan suasana semasa
awal penubuhannya dahulu iaitu pelajar-
pelajar perlu mengikuti etika pakaian yang
kemas.
8 IPQ DRIVES UUM’S ENDLESS POTENTIALS

View From Our Practicum Student
By : Mr. Nik Amirul Akman Nik Lah
1. What was your experience at IPQ,
UUM?
NAA: After about six months going
through industrial training, I had gained
much knowledge and experience at
IPQ. Although the training was only for six
months, the experiences in the working
field gave me a good kick start before
leaping into the real working world.
Industrial training provides an opportunity
to improve the quality of work and become
more efficient.
This is the real experience in the working
environment that provides challenges to
me to be more competitive. The industrial
training also gave me an advantage to
work hard and focus more on the tasks
assigned. Besides that the training has
given me many useful inputs and provides
many benefits.
It helps me to apply the theories in real
life. Industrial training is very important
because it not only introduces me to the
real working environment, but also makes
the trainee more disciplined in terms of
punctuality, responsibility, sincerity, and
respect for each other. As mentioned in
the tag line of IPQ Focused, Accurate,
Sharp & Timely.
PRACTICUM STUDENT INTERVIEW
Mr Nik Amirul Akman Nik Lah was a
Practicum Student at the Institute of
Quality Management (IPQ) from Jan-
July 2017.
4. How do I solve the problems in IPQ?
2. Did you have any problem (s) at IPQ?
NAA: Do not depend too much on other
NAA: There are a lot of tasks given during
people to solve the problem, do not expect
the industrial training however they were
too much help from others, but try to solve
not really problems since I have learned
by yourself. This is because when you have
a lot in completing the tasks, and they
performed well during the practicum the
had given me valuable experience that
compony or the organisation is likely to
I can use in the future. Other than that,
employ you. Moreover, the trainee must
the PC provided were low performance
also respect the supervisors whether
PC to produce the quality materials so I
they are industry supervisor or university
would suggest IPQ to start investing in high
supervisor.
performance PC.
3. What have you learnt at IPQ? 5. Do you have any suggestions for
NAA: After a training period of six improvement?
months, I learned a lot from all aspects NAA: To make IPQ as an organization that
of the profession, especially the way I keeps abreast with current and future
communicate with my superiors and the development. IPQUUM has to change
relevant parties. While serving in IPQ, all its activities to a computer-based
UUM, I have studied the ways in which automation system where all information
management runs the office, workshop is stored in servers. This will reduce the use
management, organization management of paper. For example, questionnaires can
for a large program and so on. Generally, use the google forms.
industrial training should be continued as it
benefits the trainees in terms of experience
before we set foot into a real working
environment. This is because when a
student undergoes industrial training, she/
he will get a clearer picture of the real
working environment while trying to adapt
to the tasks assigned to him/her.
9
 MOBILITY STUDENT

MOBILITI:
UNIKOM BANDUNG

Intan Permatasari Riyanto Wijaya

Assalamualaikum Warahmatullahi
16 Mac 2017, merupakan
Wabarakatuh
hari terakhir saya di IPQ, Intan
Sebelumnya saya merupakan
Permatasari (Bc. In Management)
pelajar dari UNIKOM ingin
pelajar praktikal dari Universitas
mengucapkan banyak terima
Komputer Indonesia yang berada di
kasih kepada seluruh pihak yang terkait yang ada di UUM khususnya
Bandung, Jawa Barat Indonesia. Saya merupakan pelajar dari
kepada IPQ.
semester 6 tahun ke 3.

Walaupun hanya sekejap sahaja tetapi ada banyak pengalaman

Sepanjang tempoh sebulan menjalankan pratikal di Institut
yang dapat diambil salah satunya ketika ada mesyuarat di bilik
Pengurusan Kualiti (IPQ), Universiti Utara Malaysia, pelbagai tugas
mesyuarat BPK dan saya disuruh mengeja huruf Abjad dalam
yang diberikan kepada saya bagi mendapatkan pengalaman
Bahasa Indonesia kerana terdapat perbedaan dalam mengeja
dalam pentadbiran organisasi. Saya juga berpeluang menyertai
antara Bahasa Indonesia dan Bahasa Melayu sehingga semua
pelbagai aktiviti yang dianjurkan oleh IPQ.
orang dalam bilik itu tertawa dan saat itu saya berasa sangat
seronok.
Antara pengalaman yang tidak dapat dilupakan adalah
Terima Kasih IPQ, Terima Kasih BPK
mempelajari budaya dan bahasa baharu, pengalaman menunggu
dan menaiki bas, melihat monyet di sekitar kampus UUM, banyak
sekali fasilitas yang memudahkan saya, gelagat staf dan pelbagai
lagi kenangan yang saya akan kenang. Ucapan terima kasih
diucapkan kepada semua warga IPQ.

10
 IPQ STAFF’S ARTICLES

A ‘SMART’ Way for

By : Dr. Mazni Omar Designing Effective Dashboard of
Information Systems

Dr. Mazni Omar is a Senior Lecturer at the College of Arts & Sciences (UUM CAS) and
Deputy Director of Corporate Planning Division at Institute of Quality Management (IPQ)
from 2015-2016.

By : Dr. Mazni Omar

Managers must have reliable and timely information to make the right decision.In information systems, a dashboard can be used as a tool
to manage the information needed. Dashboard is a software application that displays relevant information on the user interface (panel),
allowing informed decision-making related to organizational performance. It offers a broad overview of the available information by
extracting data from multiple database sources. In order to be usable, dashboard must be able to capture, manipulate, analyze and display
the required information. Thus, dashboard should be designed accordingly.

In order to produce a good dashboard design, a ‘SMART’ (S – Synergetic, M – Monitor, A – Accuracy, R – Responsive, and T – Timely) guideline
is introduced. Synergetic is one of the major dashboard components. It combines multiple facets of information before displaying the
information in a coherent view. By having a single interface, user can easily navigate and use the information to perform further actions on
the relevant data. In addition, dashboard must be able to display information pertaining to the organization’s Key Performance Indicators
(KPI) on its main interface. Thus, the display panel should allow for the displaying of performance report trends to align the organizational
goals and performance. This can assist decision makers, specifically managers, in monitoring performance and taking preventative actions
effectively.

Accuracy is the most important building element of a dashboard, as it promotes trust and encourages the user to utilize it in the decision
making. Therefore, the dashboard should be tested thoroughly to ensure data validity before any user interaction. Responsiveness is also
essential, as it allows the user to access relevant information in a timely manner, thereby making it more accurate, meaningful, and up to
date. This is essential for overcoming critical events, while also providing more accurate data for current or future decisions.

Accuracy is the most important building element of a dashboard, as it promotes trust and encourages the user to utilize it in the decision
making. Therefore, the dashboard should be tested thoroughly to ensure data validity before any user interaction. Responsiveness is also
essential, as it allows the user to access relevant information in a timely manner, thereby making it more accurate, meaningful, and up to
date. This is essential for overcoming critical events, while also providing more accurate data for current or future decisions.

Due to the sensitivity of the data collected, the output should be tailored to the individual users’ needs and responsibilities, as well as be
provided in real time to facilitate the decision-making process. An easy to use and understand dashboard assists organizations in making
important strategic decisions related to daily activities. Thus, it should be designed in line with the ‘SMART’ paradigm for an effective
communication gateway

In addition, dashboard must be able to display information

pertaining to the organization’s Key Performance Indicators
(KPI) on its main interface. Thus, the display panel should
allow displaying performance report trends to align the
organizational goals and performance. This can assist
decision makers, specifically managers, in monitoring
performance and taking preventative actions effectively.

11 IPQ DRIVES UUM’S ENDLESS POTENTIALS


CRM: DOES IT ADD VALUE TO THE
By : Assoc Prof. Dr. Noor Hasmini Abd
Ghani
Customer Relationship Management
(CRM) is a new popular strategy which
have been made to managers aware and
considered by many organizations today.
In marketing, CRM is a tool for relationship
marketing to be implemented. This means
that for organization to build relationship
marketing (RM) with customers, CRM is a
must.
CRM is a strategy, which enables RM
for the purpose of building the long-
lasting relationship with customers using
technology-based approach. In this sense,
CRM is essentially a database for direct
marketing.
Hence, a company that focuses on
CRM will establish website (e-CRM), call
centre(s), sales force, customer service and
help desk, voice response systems, mobile
communication devices (m-CRM), smart
cards, customer activity tracking systems,
analytical and predictive modeling and
even CRM software such as Microsoft
Dynamics.
IPQ STAFF’S ARTICLES
ORGANIZATION?
The above function of CRM clearly explain
how CRM allows the organization to collect
the necessary suitable information from
customers, which relates to their values,
behaviors, needs and preferences, which
in turn assists the organization to achieve
competitive advantage.
In other word, organizations are able
to make use of CRM by integrating
business strategy, people, processes,
and technology for the aim of achieving Assoc Prof. Dr. Noor Hasmini Abd Ghani is
a Senior Lecturer at the College of Business
customer retention. Do you know why
(UUM COB) and Deputy Director of Quality
customer retention is so valuable? Excellence Division at Institute of Quality
Management (IPQ) ) from 2014-2016.
The answer is: a 5 percent increase in
retention can grow profit by 75%. Vice For these reasons CRM is valuable strategy
versa, acquiring new customers can cost for organizations. If the organization
as much as five times more than satisfying really needs continuous improvement,
and retaining current customers. strong brand building, technology-based
norm and customer retention, than CRM
In fact, CRM not only encourages brand strategy is the most valid strategy that the
equity building such as positive brand organization should focus on.
image, high brand awareness and
association and higher perceived quality In other word, organizations are
by customers but also, CRM is able to able to make use of CRM by
enhance the innovation based culture for integrating business strategy,
organization. people, processes, and technology
for the aim of achieving customer
retention.
12 IPQ DRIVES UUM’S ENDLESS POTENTIALS

Reputation Surveys in The
Ranking System
By : Mr. Mohamed Nor Azman Nordin
The ranking of universities is now a phenomenon in the global higher
education sector, and has become increasingly popular among
tertiary institutions. It is also noteworthy that in Malaysia where the
institutions of higher learning are now increasingly determined to
improve their performances in line with the world’s top universities
in the university ranking system.
There are several bodies that conduct research on university
rankings around the world, and they are increasing from time to time.
Nevertheless, this paper will only focus on the study conducted by
Quacquarelli Symond (QS), which is one of the influential universities
ranking system bodies.
From one aspect, this ranking system is one of the ways to branding
universities in the world, building collaboration among academics
and industry and measuring research findings through publications.
Though there are debates about the methodology used by these
ranking bodies to measure the performance of a university, each
view is fundamentally independent, and by using the existing
criteria, many interesting trends can be seen particularly for the
universities in Malaysia as shown in the latest QS World University
Rankings (QSWUR) 2018 results.
In the latest edition of QSWUR 2018, there is no new entrants in
the number of universities in Malaysia. The University of Malaya
was ranked the highest in Malaysia, at 114th position, followed by
Universiti Putra Malaysia (229), Universiti Kebangsaan Malaysia (230),
Universiti Teknologi Malaysia (253) and Universiti Sains Malaysia
(264). Four other Malaysian universities are University Technology
Petronas (601-650), Universiti Utara Malaysia and International
Islamic University of Malaysia (701-750), and Universiti Teknologi
Mara (751-800).
13
IPQ STAFF’S ARTICLES
Mr. Mohamed Nor Azman
Nordin is a Senior Social
Research Officer at Institute of
Quality Management (IPQ)
The Minister of Higher Education, YB. Dato ‘Seri Idris Jusoh, in a press
conference on the recent achievement of Malaysian universities
in QSWUR explains that the Research University program launched
over the last 10 years has shown results as five research universities
have been listed among the top 300 world best universities
compared to only three in the previous edition.
The agenda of setting up a university in the world map is not new since
it has been done in most parts of Asia, for example China through its
Project 211 and Project 985, Japan with its Global 30 Program, and
Singapore through its World Class Universities program. This agenda
is aimed at enhancing the university’s excellence in international
research, publications and co-operation that will eventually place
selected universities in the world’s best universities list.
In any of the category rankings conducted by QS either QS World
University Rankings, QS Asia University Rankings (QSAUR) or QS World
University Rankings by Subject, the reputational surveys allocate
a large number of scores, for example QSWUR and QSAUR have
allocated 50% of the overall score to the reputation survey, even in
QSWUR by Subject, the reputational survey can reach 100%. There
are two reputation surveys conducted by QS namely the academic
reputation and the employer reputation.
As such, today’s university cannot operate on its own and it has to
collaborate with other institutions both nationally and internationally
or in the industry. The collaborations can be carried out in the form
of academic programs, research, publications, student mobility,
expertise sharing, alumni roles and so on which ultimately will
enhance the reputation of a university.
IPQ DRIVES UUM’S ENDLESS POTENTIALS
 IPQ STAFF’S ARTICLES

TIPS FOR WORKING MOMS

By : Mdm. Nur Shazwani Shariffudin Keep your energy levels high and
maximize your mommy-brain
Every working mother faces her own set of unique challenges and power. A working mother puts
circumstances. I am an assistant registrar, a wife to a businessman, everything and everyone
a mother to 3 beautiful children and a part time graduate student. before herself. It is important
Sounds very challenging and exhausting right, but I never once that you give attention and
regretted going down that road. You will have to work out a plan care to yourself as well. If
that suits you best, and helps you manage your family and career you are emotionally drained
better. With smart planning and good strategies, moms can make and physically exhausted, you
their routine tasks easier. Below are some tips that might work for cannot work/study efficiently and
you. you cannot be there for your family.

Set your own boundaries. No one will ever look at their watch in a
meeting and tell you, “Oh my god, it’s 6:00 pm. Don’t you have to
get home to your kids?” You need to ‘train’ people to recognize that
you generally leave work at a reasonable hour, you don’t spend
your evenings on your gadgets and you still do a really important
job. Sure, you have to take your workplace task into consideration
and you don’t want to do anything that undermines your boss’s
confidence in you. But you also have to do what’s right for you as a
mom. Work smart and efficiently. Do more than what you’re told to
do. Go big with your ideas. But set the boundaries you want to set
and don’t be intimated by snarky comments from co-workers.
Create a calendar that everyone can access. A family calendar
is a wonderful thing for every busy family. Forgotten appointments,
schedule conflicts and the inability to make plans for family time
can cause major conflicts. This can be avoided if everybody records
their activities, class hours, work schedules and appointments in a
place where the whole family can read. Depending on the type of
devices that your family uses, there are many calendar apps that
can be downloaded for free. Many of these apps have features that
include to-do lists and the ability to schedule reminder notices.
Mdm. Nur Shazwani Shariffudin is an Assistant Registrar at Institute
of Quality Management (IPQ)
These tips will help you stay at your best both physically and
mentally:
• Eat something for breakfast everyday even if it’s just a piece of
fruit;
• Have a regular massage or hair appointment;
• Do something physical each day. It can be as simple as a bit of
stretching right before you go to bed;
• Don’t ignore your social life. You need and deserve relationships
outside of your family;
• Try to get enough sleep; and
• Spend time each week reading or enjoying a hobby.
The most important lesson I’ve learned about time management
since becoming a working mom is that we cannot do it all. I have
a hard time letting things go and accepting that not everything will
get done on my timetable. Try to fit in some personal time in your
schedule and stop being a perfectionist. “Letting it go and blowing
it off” is a big part of being a happier, more realistic and peaceful
working mom.

14 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 IPQ STAFF’S ARTICLES
Compared to mobile phones in the past,
they can only be used to communicate
and to send SMS only. Today’s smartphones
have a variety of functions such as camera,
music, video, game, and internet. With the
smartphone we also can find a location
easily by simply using the map provided by
Google and apps available in the android
smartphones.

Smartphones are also like a small computer

where it can facilitate us in making our
job easier and quicker. People now seem
to have lost their directions if they do not
have their smartphones. It is the same with
the computers that we are using now. Two
decades ago, they are used to process
data in accordance with a predetermined
arithmetic in its operating system.

TODAY’S TECHNOLOGICAL
ERA HAS CHANGED PEOPLE’S
LIVES
Smartphone is the latest technology that is growing rapidly.
Telephone companies will create the latest smartphone
functionality and design according to the needs and development Mdm. Siti Hajar Mat Isa is a Social Research
Officer at Institute of Quality Management
of technology. Reform specifications in the android smartphone (IPQ)
allow us to get information on the latest developments around the
world at our fingertips.
Now, computers are used not only to
process data, but are used to edit photos,
play movies and music, for presentation
By : Mdm. Siti Hajar Mat Isa
purposes, play games and so on. Even
in the business field, computers are used
The world is already growing rapidly with the trend of innovation and modern
as cash machines which facilitate the
technology created by humans. With this growing technology, human life is not same
calculation of payments between seller
as before. This emerging technology has provided services in human life both in terms
and buyer.
of social, educational, medical or even in the economic field.

In addition, the computers are also used in

Technological developments such as smartphones, internet, computers, vehicles,
the field of education in which computers
televisions and so on have been developed to facilitate our daily lives. Therefore,
are used as teaching aids by teachers in
many scientists are racing to create the technology for the needs of humanity.
school. Computer benefits are not only
limited to business and education fields
Smartphone is the latest technology that is growing rapidly. Telephone companies will
but other fields such as agriculture and
create the latest smartphone functionality and design according to the needs and
entertainment industry.
development of technology. Reform specifications in the android smartphone allow us
to get information on the latest developments around the world at our fingertips.

15 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 IPQ STAFF’S ARTICLES
QUALITY AND UNIVERSITY
EDUCATION

By : Prof. Dr. K. Kuperan Viswanathan

ABOUT THE ARTICLES

Universities in Malaysia are moving up the ranking ladder.

According to The Times Higher Education (THE)’s 2017 Asia
University Rankings, Malaysia has nine institutions in the top 300.
Universiti Utara Malaysia, one of the younger universities is ranked
among 251+ rank.

This is a great achievement given that UUM has no engineering

and medical faculties which add significantly to the strength of
research and citations for those universities having such faculties.
Is university ranking and quality of education students receive
from Universities related? This important question is relevant to
students and parents as university rankings are used as a guide
to choosing a university to attend.
In addition to ranking, Malaysian Universities are also actively
pursuing international accreditation for their programs. UUM
obtained the acclaimed AACSB (Association to Advance
Collegiate Schools of Business) an American business
accreditation for its business programs in 2016. The University’s
Graduate School of Business also obtained the United Kingdom
based AMBA (Association of MBA’s) accreditation in 2016.
In addition the University also has the ABEST21 (The Alliance on
Business Education and Scholarship for Tomorrow) accreditation,
the International Organization for Standardization (ISO)
accreditation and the Malaysian Qualifications Agency (MQA)
accreditations. All these indicate that UUM is greatly concerned
about quality of their programs and processes by which they
operate.
What is a high quality University?
The quality of a University depends on three pillars. The three pillars
are 1) quality of its students, 2) quality of its academic staff and 3)
quality of its administrators. If a university consistently attracts high
achieving students the University is poised to achieve high quality
graduates. If the university attracts and maintains high achieving
and productive research and teaching staff the University will
remain high on quality and rankings.
K.KUPERAN VISWANATHAN
PROFESSOR & MANAGER FOR GLOBAL & NATIONAL COMPETIVENESS,
IPQ, UUM.
Finally, if the University has efficient and capable administrators who
are able to provide good administrative and support facilities for the
students and academics, the university will fly high on the ranking
game. Having said that, it is still not clear what we mean by quality
for a University.
It is somewhat strange that when we ask “what is actually quality in
the context of a University”, there is no clear answer we can get from
University academics and administrators. The answer we get often is
that institutions themselves will determine what constitutes quality.
Since what actually is quality is not clear, the focus has been on
processes and prescribed steps that have been developed for the
programs that are offered in a university.
A quality assurance audit is then conducted to ensure that quality is
achieved. So in essence much of quality in a university is determined
by adherence to quality assurance processes. This then becomes
an essential part of the work of the Institute of Quality Management
at UUM.
This focus on processes for ensuring quality and not on the content
and intellectual innovation has been the sore point with many
academics when it comes to quality audits. The focus for quality
must be on the content of our programs and the level of intellectual
innovation that is continuously taking place in our programs to ensure
high quality university education. Getting this right and moving away
from just process audits is the next challenge in ensuring quality
education and getting ranked among the best universities in the
world.

16 IPQ DRIVES UUM’S ENDLESS POTENTIALS


PERSEKITARAN BERKUALITI (5S/QE)
Apa itu 5S?
Seiri, Seiton, Seiso, Seiketsu dan Shitsuke adalah perkataan Jepun
yang membawa maksud sisih, susun,sapu, seragam dan sentiasa
praktik ini diringkaskan menjadi 5S agar ia lebih mudah disebut dan
seringkas penggunaannya. Walaupun ringkas, manfaat dari hasil
penggunaannya terserlah dengan gaya kerja yang sistematik.
Bermula dengan aktiviti 5S dan seterusnya mengamalkannya
dengan penggunaan kaedah dan teknik kawalan kualiti,
sesebuah organisasi akan mampu mengekal, menambahbaik dan
meningkatkan kualiti kerja.
SISIH (SEIRI)
Mengenalpasti barang-barang yang tidak diperlukan dan barang-
barang diperlukan. Menyisih/membuang barang-barang yang
tidak perlu.
SUSUN (SEITON)
Menyusun dan menyimpan barang dengan kemas, mudah diambil
dan disimpan semula ditempatnya.
SAPU (SEISO)
Memastikan tempat kerja bersih dan disapu dengan rapi supaya
tiada habuk di lantai, perabot, peralatan, fail dan tiada bahan
yang tidak diperlukan.
SERAGAM (SEIKETSU)
Melibatkan pendekatan yang konsisten/seragam semasa
menjalankan tugas dan prosedur. Seragam & memelihara
kebersihan dan penyusunan sepanjang masa serta mengamalkan
sistem Seiri-Seiton-Seiso dengan berkesan.
SENTIASA AMALKAN (SHITSUKE)
Berdisiplin dan memahami panduan dan standard yang telah
ditentukan bagi mewujudkan budaya kualiti di tempat kerja.
17
IPQ ARTICLES
AMALAN
5S di UUM
Amalan Persekitaran Berkualiti (5S/QE) di UUM telah bermula sejak
tahun 2002. Pelaksanaan Penilaian Amalan 5S telah memasuki tahun
ke-16 pada tahun ini dan melibatkan semua Pusat Tanggungjawab
di UUM dan dibahagikan kepada 4 kategori iaitu kategori Jabatan
A, Jabatan B, Pusat Pengajian dan Inapan Siswa.
Penilaian Amalan 5S ini dinilai berdasarkan kepada markah yang
diperoleh daripada kriteria Amalan 5S. Terdapat enam elemen
utama dalam kriteria ini iaitu keperluan utama pelaksanaan, ruang
pejabat, perkhidmatan kaunter, tempat simpanan, tempat umum,
dan kawasan persekitaran.
Objektif utama Penilaian Amalan Persekitaran Berkualiti (5S/QE)
adalah untuk menjadikan Amalan Persekitaran Berkualiti di UUM
sebagai satu budaya dan seterusnya mewujudkan etika kerja yang
positif di kalangan warga kerja Universiti yang akan menghasilkan
prestasi kerja yang lebih baik serta lebih berkualiti. Selain itu, aktiviti
5S juga dapat menggalakkan keupayaan mencipta cara baru
bekerja, penghasilan idea-idea yang inovatif dan kreatif serta
dapat menggalakkan kerja berpasukan di dalam kalangan staf
UUM.
Pada tahun 2012, Institut Pembangunan Keusahawanan dan
Koperasi (CEDI) telah mengambil inisiatif untuk mendapatkan
anugerah pensijilan 5S/QE daripada Malaysia Productivity
Corporation (MPC). Seterusnya diikuti dengan Institut Pengurusan
Kualiti (IPQ) pada tahun 2015 dan 2016 dan Pusat Pengajian
Psikologi Gunaan, Dasar dan Kerja Sosial (SAPSP) pada tahun
2016.
IPQ DRIVES UUM’S ENDLESS POTENTIALS

K
I M
K U
U
KUMPULAN
Kumpulan Inovatif dan Kreatif (KIK)
Perlaksanaan KIK bermula selepas MAMPU mengeluarkan Panduan
Mengenai Kumpulan Inovatif dan Kreatif pada 1 November 2009.
Panduan ini menerangkan konsep dan pendekatan KIK serta
langkah-langkah yang perlu diambil bagi melaksanakan program
KIK di jabatan/agensi masing-masing. Ia juga menjelaskan contoh-
contoh teknik yang boleh digunakan untuk mendorong kreativiti
dan inovasi dalam pelaksanaan program KIK. Seterusnya, panduan
ini memuatkan proses KIK, persembahan pengurusan dan teknik-
teknik penyelesaian masalah yang dipelbagaikan.
Prinsip dan kaedah pelaksanaan KIK
• KIK adalah sepasukan pekerja (4-10 orang) yang mewakili
tempat kerja yang sama atau bersilang fungsi;
• KIK bermesyuarat secara tetap untuk menyelesaikan masalah
kerja atau membuat penambahbaikan ke atas standard
yang sedia ada atau menghasilkan cara kerja atau sistem
perkhidmatan yang baru;
• Pasukan ini mengenal pasti, memilih, menganalisa dan
seterusnya mencetuskan idea yang kreatif dan inovatif
mengenai sesuatu isu atau perkara berkaitan dengan kerja
atau organisasi;
• Pasukan ini mengemukakan cadangan-cadangan kepada
pihak pengurusan untuk pertimbangan dan keputusan;
• KIK melaksanakan keputusan yang telah dipersetujui;
• KIK membuat pemantauan dan penilaian pelaksanaan
projek;
• KIK mengambil tindakan membuat penyeragaman dan
meluaskan pelaksanaan projek.
18
IPQ ARTICLES
INOVATIF & KREATIF (KIK)
Definisi Inovasi
Inovasi ialah kaedah mencari jalan untuk menghasilkan
produk atau perkhidmatan yang lebih baik sama ada melalui
pengubahsuaian atau penambahbaikan. Ia adalah hasil
cetusan idea-idea yang kreatif dan inovatif dalam mana-
mana aspek kerja yang dapat meningkatkan kualiti dan
produktiviti organisasi. Idea-idea ini boleh merangkumi apa-
apa perubahan dalam bentuk sistem dan prosedur, kaedah
dan cara bekerja mahupun pengenalan teknologi.
Definisi Kreativiti
Kreativiti ialah kebolehan atau keupayaan untuk mencipta,
mewu jud dan menghasilkan sesuatu yang baru atau dalam
bentuk baru melalui kemahiran imaginasi. Ia melibatkan:
• Keupayaan berfikir yang dapat melahirkan idea baru
yang unik dan menarik;
• Keupayaan berfikir secara kritikal dan membuat
penilaian secara analitikal terhadap idea dan seterusnya
mengemukakan cadangan penyelesaian;
• Keupayaan berfikir secara praktikal yang dapat
menterjemahkan idea dan teori kepada bentuk aplikasi
KIK di UUM
KIK di UUM telah bermula pada tahun 2012 sehingga kini.
Di antara jabatan yang telah memenangi pertandingan
KIK di UUM termasuklah Jabatan Bendahari (2012), Institut
Pengurusan Kualiti (2013), Perpustakaan Sultanah Bahiyah
(2014 dan 2015) serta Pusat Ko-Kurikulum (2016). Jabatan-
jabatan ini telah mewakili UUM bagi pertandingan KIK
peringkat universiti awam (UA) Malaysia.
IPQ DRIVES UUM’S ENDLESS POTENTIALS
 KENALI RAKAN IPQ ANDA
PROF DR. K.KUPERAN A/L K.V.S.N
PROF. MADYA DR. NORHANI ARIPIN
VISWANATHAN

Beliau dilahirkan pada 9 Jun 1956 di Beliau dilahirkan di Ipoh dan membesar
Alor Setar, Kedah dan merupakan anak di Teluk Intan, Perak. Memulakan
kedua daripada 7 orang adik beradik. pendidikan pra-universiti di Pusat
Matrikulasi UUM bagi tempoh 1993-
Beliau memulakan tugas sebagai
1994 dan melanjutkan pengajian serta
seorang staf akademik di Universiti Putra
memperolehi Sarjana Muda Perakaunan
Malaysia pada tahun 1980. (dengan Kepujian) dan juga seterusnya
Sarjana Pentadbiran Perniagaan
Selepas bersara dari UPM, beliau bertugas (Perakaunan) UUM.
di badan antrabangsa WorldFish selama
7 tahun dari tahun 1999 hingga 2005 dan Memulakan kerjaya sebagai Tutor di
Sekolah Perakaunan UUM pada tahun
di Asian Development bank sebagai
1998 dan kemudiannya dilantik sebagai
Konsultan dari 2006-2009.
Pensyarah di Fakulti Perakaunan UUM
pada tahun 2000. Pada tahun 2007, beliau melanjutkan pengajian
Beliau mula bertugas di UUM mulai tahun 2010 dan kini ditempatkan peringkat PhD di Curtin University of Technology, Perth, Australia.
sebagai Profesor di Othman Yeop Abdualh Graduate School of Beliau juga sempat menimba pengalaman sebagai tutor dan
Business (OYAGSB) dan sekarang bertugas sebagai Pengurus di pembantu penyelidik di Curtin University.
Institut Pengurusan Kualiti ( IPQ), Bahagian Pentabiran dan Daya
Kembali bertugas sebagai Pensyarah Kanan di UUM pada tahun
Saing sejak Januari 2017.
2010 serta dilantik sebagai Penyelaras Program Perakaunan dan
Percukaian di Fakulti Perakaunan bagi tempoh 2011-2013. Kini,
beliau memegang amanah sebagai Timbalan Pengarah Bahagian
Sistem Kecemerlangan Kualiti (BSKK) di Institut Pengurusan Kualiti,
IPQ .

“Life- long learning and a willingness to help others will “Yesterday is not ours to recover, but tomorrow is ours
give you happiness, meaning and success in life” to win or lose.”

DR. LOGASVATHI A/P MURUGIAH RASHIDAH MUHAMMAD SAID@RAMLI

Beliau dilahirkan pada 5hb November Beliau adalah seorang Guru Bahasa
1979 di Pulau Pinang. Merupakan anak Inggeris kanan di School of Languages,
bongsu daripada 3 orang adik beradik Civilization and Philosophy.
ini berkelulusan PhD dari Universiti Utara
Malaysia. Beliau memulakan tugas Beliau mendapat BEd. (Hons) TESL dari
sebagai ahli akademik di Universiti Moray House College of Education,
Malaysia Sabah pada tahun 2004. Scotland pada tahun 1991 dan telah
mengajar di sekolah sekitar Kuala-
Beliau mula bertugas di Fakulti Lumpur dan University Antarabangsa
Kewangan dan Perbankan (kini dikenali Islam Malaysia selama 10 tahun sebelum
sebagai Pusat Pengajian Ekonomi, bertugas di UUM.
Kewangan dan Perbankan) SEFB,
Universiti Utara Malaysia mulai Ogos 2007 dan kini ditempatkan Beliau sekarang ditempatkan di Institut Pengurusan QualitI (IPQ)
sebagai Pengurus Pengurusan Kualiti ISO, Bahagian Sistem sebagai penyelaras Bahasa Inggeris.
Kecemerlangan Kualiti (BSKK) di Institut Pengurusan Kualiti ( IPQ),
sejak Januari 2017.

“Peace, Love And Joy in your mind, heart and life” “The information you get from social media is not a
substitute for academic discipline at all”

19 IPQ DRIVES UUM’S ENDLESS POTENTIALS

 IPQ klik
Januari-Jun 2017
Lawatan Penandaaras 5S dari Pusat
Antarabangsa UPM

Ekplorasi Minda IPQ 2017 (Jelajah Hutan Sintok) Majlis Pembudayaan Kualiti UUM 2017

Konvensyen Kreatif & Inovatif (KIK) Terbuka UUM 2017

Aktiviti “Go Green Mother Earth and

Save Our Planet”.