Profil Perusahaan

INTEGRATED MANAGEMENT SYSTEM MANUAL
PT. PUSAKA PRIMA MANDIRI
Issued by, Approved by,
Ahmadi Sapta Yudha Djoni Tjandra

Management Representative President Director
Effective Date
0. INTRODUCTION (dd/mm/yy)
10/11/14
Document No : Manual-00 Notification No : 1881
Page 1 of 2
Document Type : Manual Revision No : 11
0.1 Authorization of the IMS Manual
This Integrated Management System (IMS) Manual specifies management system requirement
of ISO 9001: 2008, ISO 14001:2004 and OHSAS 18000:2007 adopted by PT. Pusaka Prima
Mandiri (PT. PPM).
This Integrated Management System (IMS) Manual is the property of PT. Pusaka Prima Mandiri,
which alone reserves the right for the distribution, use, application and reproduction of this
manual
The Integrated Management System (IMS) Manual is issued by Management Representative

and approved by President Director. The President Director shall re-approve any change in the
contents of this controlled copy of manual at any later stage.
Uncontrolled copies of this manual can be circulated without Approval of the President Director,
and sent for the purpose of Business promotion, project proposals, customer and other
distribution where control is not required.
0.2 Control Procedure of IMS Manual
Management Representative is responsible for the control, issue and distribution of the
integrated management system (IMS) manual.
Controlled copies are available to the company personnel. The controlled copy number will be
marked on each page.
The management representative shall maintain a distribution list of controlled copies. Controlled
copy holders will receive future revisions.
Copies issued to external organizations or personnel are generally uncontrolled. These manual
shall be of current revision. An uncontrolled copy holder will not receive future revision or issues
0.3 Introduction to PT. Pusaka Prima Mandiri
PT. Pusaka Prima Mandiri is a dedicated and independent tobacco related papers producer with
a mission to produce high quality, price competitive product, and provide efficient customer
service.
0.3.1 Location
Jl. Brigjend. Zein Hamid KM 6.9
Titi Kuning – Medan 20146
PO Box 1317 – Medan 20001
Sumatera Utara – Indonesia
Phone: 62-61-7867648
Fax: 62-61-7863004
Effective Date
0. INTRODUCTION (dd/mm/yy)
10/11/14
Page 2 of 2
0.3.2 Company History
 Established in 1984 with company name PT. Kimsari Paper Indonesia

 In February 2004, PDM (Papeteries de Mauduit) France acquired PT. Kimsari Paper
Indonesia, and changed the company name to PT. PDM Indonesia.
 In October 2010, PT. PDM Indonesia change the company name to SWM
International (PT. PDM Indonesia is still used for legal requirement).
 In June 2013, SWM International divest from PT. PDM Indonesia and the company
name then changed to PT. Pusaka Prima Mandiri.
0.3.3 Corporate Value
 Customer focus
 Respect for people
 Integrity
 Teamwork
 Excellence
 Sense of ownership
0.3.4 Organization Chart
President
Director
Executive
Secretary
Mill
Finance Sales HR & GA Procurement QA & PD
Operation
Manager Manager Manager Manager Manager
Manager
Production Converting Accounting &

Manager Manager Tax Manager
Enginering MIS
Maintenance
Suport
Manager Officer
Manager
Warehouse &
EHS Manager
Shipping
& MR
Supervisor
Effective Date
1. PURPOSE AND SCOPE (dd/mm/yy)
03/10/13
Page 1 of 1
Document Type : Manual Revision No :7
1.1 Purpose
The purpose of this Integrated Management System (IMS) Manual is to document the Integrated
Management System (IMS) applied at PT. Pusaka Prima Mandiri to ensure the quality, health,
safety and environment of its products and/or services meet customer expectations and
government regulations.
1.2 Scope
The scope of this Integrated Management System (IMS) includes only the activities and
operations of PT. Pusaka Prima Mandiri.
PT. Pusaka Prima Mandiri Management intends that the business objectives, strategies, tactics,
and processes used to realize this scope always satisfy applicable customer, regulatory, and
statutory requirements.
The cigarette paper product development is limited to only modification of paper specification.
1.3 Exclusion
Clause No 7.5.2 Validation of processes for production and service provision excluded from the
scope of application of ISO 9001:2008 by PT. Pusaka Prima Mandiri. Such exclusion does not
affect the organization’s ability, or responsibility, to provide product that meets customer and
applicable regulatory requirements.
Effective Date
2. REFERENCE (dd/mm/yy)
03/10/13
Page 1 of 1
2.1 ISO 9001:2008 Quality Management System – Requirements

2.2 ISO 14001:2004 Environmental Management System – Requirements
2.3 OHSAS 18001:2007 Occupational Health and Safety Management System - Requirements
Effective Date
3. TERM AND DEFINITION (dd/mm/yy)
29/07/13
Page 1 of 1
The terms and definitions used in this Integrated Management System (IMS) Manual are generally
defined in ISO 9000: ISO 14000: OSHAS 18000 apply to ISO 9001:2008, ISO 14001:2004, OSHAS
18001:2007
Effective Date
4. INTEGRATED MANAGEMENT SYSTEM (dd/mm/yy)
10/11/14
Page 1 of 3
4.1 General Requirements
PT. Pusaka Prima Mandiri has implemented an Integrated Management System (IMS) that is
continuously maintained for effectiveness and process improvements in accordance with ISO
9001:2008, ISO 14001:2004, OSHAS 18001:2007.
Below is the process map created to describe PT. Pusaka Prima Mandiri Integrated
Management System (IMS)
CORE PROCECESSES SUPPORT PROCESSES
A B J
CUSTOMERS HUMAN
SALES PURCHASING RESOURCES &
GENERAL AFAIR
SUPPLIERS K U
C MANAGEMENT
INFORMATION FINANCIAL &
SYSTEM ACCOUNTING
PLANNING
GOVERNMENT
P
MAINTENANCE
COMMUNITY C M
QUALITY
PRODUCTION CONTROL &
PRODUCT DEV
SHARE HOLDERS
MANAGEMENT SYSTEM
C
PARTNERS Q R
WAREHOUSING
QUALITY
MANAGING HSE
MANAGEMENT
ASPECTS
SYSTEM
The President Director of PT. Pusaka Prima Mandiri leads the implementation and operation of
the Integrated Management System (IMS) through the utilization of the management review
process. Information from customer or market is used during the business planning and resource
allocation process to set performance objectives and performance measurements for each
organization. The President Director periodically reviews these plans for continuing suitability.
PT. Pusaka Prima Mandiri business planning process utilizes a yearly plan, the Business Plan,
with an annual Operating Plan. Resource and funding decisions set the framework. Successive
levels of management then set goals and objectives for their organizations. The process is
iterative with the operating units presenting their plans to management. The plans are shared
with other organizations for feedback and alignment. The Business Plan is updated on regular
basis.
Customer or market requirements are utilized as input to the planning process. The sources of
this information include customer provided specifications or requirements, feedback, quality
returns, customer meetings, EHS etc., which are received throughout the year. The customer
feedback is measured and analyzed for continual improvement.
Effective Date
10/11/14
Page 2 of 3
4.2 Documentation Requirements
4.2.1. General
The Integrated Management System (IMS) Manual Documentation consists of four

levels; Integrated Management System (IMS) Manual (level one), Procedure/ HIRA/
Specifications (level two), Work Instruction (level three), and Records / Forms (level four).
LEVEL I IMS Manual – The Integrated Management System (IMS) Manual

establishes requirements and guidelines for the overall Quality and EHS
System objectives. These requirements and guidelines are applicable to
the operations at PT. Pusaka Prima Mandiri.
LEVEL II Procedures/HIRA/Specifications – The Procedures / HIRA /

Specifications are documented in conformance with, and support of the
Integrated Management System (IMS) Manual requirements and
guidelines. The Procedures detail the implementation of requirements and
guidelines for the operation. (Procedures can be placed as hard copies or
soft copy at relevant workstations).
LEVEL III Work Instruction – The Work Instructions are documented as necessary
to support each applicable Procedures. They detail specific inspections
and tests information and specific instructions for performance of
individual tasks. They may be prepared in various forms, such as but not
limited to, flow charts, sketches, drawing, series of photographs or other
illustrations, representative samples, tables, schedules, etc.
LEVEL IV Records – Completed Forms provide the objective evidence of

compliance.
4.2.2. Integrated Management System (IMS) Manual
The first-level document is the Integrated Management System (IMS) Manual giving a
comprehensive overview of the business processes and relationships at company and
departmental level with these processes. The Integrated Management System (IMS)
Manual contains the Quality and EHS Policy and defines how to set, measure and report
the quality objectives and EHS at the Management Review.
Effective Date
10/11/14
Page 3 of 3
4.2.3. Control of Documents
A procedure for Documentation control is established for approval, review,

update/revision, ensuring availability of relevant version, identity and retrieve-ability of
documents and to prevent unintended use of obsolete documents.
Related Procedure :
 R-15-06 Pengendalian Dokumen
4.2.4. Control of Records
A procedure for Control of Records is established to ensure effective operation of

Integrated Management System (IMS) and to provide evidence of conformance to
requirements. A document procedure shall be established to define the controls needed
for the identification, storage, protection, retention time and disposition of records
Related Procedure :
 R-15-03 Pengendalian Rekaman Mutu
Effective Date
5. MANAGEMENT RESPONSIBILITY (dd/mm/yy)
14/04/14
Page 1 of 4
5.1 Management Commitment
The President Director is committed to development and implementation of Integrated

Management System (IMS), and continue improvement of its effectiveness. In order to provide
this evidence, the President Director ensures that:
 Corporate Quality Policy and EHS Policy is established

 Yearly business plan from each department is established
 Conducting management review; such as, weekly Sales and Production meeting, monthly
Human Resource meeting, Technical Meeting, and Cost Variance Analysis
 Communicating to the organization the importance of meeting customer and regulatory
requirements via quality policy, routing instruction, meetings, etc.
 The availability of resources within organization.
5.2 Customer Focus
Customer needs are determined, converted into requirements, and fulfilled with the aim of
enhancing customer satisfaction.
Customer focus is achieved by the following:

 Proper planning to meet the agreed lead time
 Review and analyze customer feedback
 Customer satisfaction survey
5.3 Company Policy
Quality Policy
It is the Policy of PT. Pusaka Prima Mandiri to always improve the process and skill of
employees to produce and sell qualified products that consistently meet customer satisfaction.
Objective:
It is the objective of this policy to:

1. Produce product that meet customer demand.
2. Increase cooperation with customers and suppliers.
3. Adapt to market development.
4. Continuously improve process and production technology to achieve efficiency
and quality.
5. Improve the welfare of the employees.
Effective Date
14/04/14
Page 2 of 4
Safety Policy
It is the policy of PT. Pusaka Prima Mandiri to continuously encourage and support health and
safety program to eliminate incident and work-cause disease.
Objective:

1. Utilize existing resources and develop program that can prevent incident and work-
cause disease.
2. Provide workplace and safety equipment that meet health and safety requirement
determined by the Company and Government.
3. Comply with all government’s health and safety legislation and regulation.
Environmental Policy
It is the policy of PT. Pusaka Prima Mandiri to always be aware of the impact of environmental
pollution caused by company’s activities and take action of protection and continuous
improvement to prevent environmental damages.
Objective

1. Implement Environmental Management System
2. Control and minimize the amount of waste discharged to the environment.
3. Protect the surrounding living organism.
4. Conserve energy and natural resources.
5. Keep the environment clean.
6. Comply with all government environmental legislation and regulation.
Effective Date
14/04/14
Page 3 of 4
5.4 Planning
5.4.1 Company objectives
At PT. Pusaka Prima Mandiri, each Department head will define its yearly business
plans, and approved by President Director. The established business plans are
measured through monthly Key Performance Indicator (KPI).
5.4.2 Integrated Management System (IMS) planning
 The President Director ensures that the resources needed to achieve the quality and
EHS objectives are identified and planned.
 The integrity of the Integrated Management System (IMS) is maintained when

changed to the Integrated Management System (IMS) are planned and implemented.
5.5 Responsibility, Authority and Communication
5.5.1 Responsibility and Authority
The President Director shall ensure that the responsibilities and authorities are defined
and communicated within the clear organization chart, job accountabilities that define
each employee’s general job requirement and back up are appointed for key positions.
Each head department defines and communicates the responsibilities and authorities
associated with their management systems.
5.5.2 Management Representative
The President Director has appointed the Management Representative who has the
responsibility and authorization to ensure that the Integrated Management System (IMS)
is implemented and maintained. The management representative reports directly to the
President Director, and ensures that the President Director is aware of the performance
of the Integrated Management System (IMS), and needs for change or improvement.
5.5.3 Internal communication
Appropriate communication is established within organization. The communication takes

place regarding the effectiveness of Integrated Management System (IMS), quality and
EHS performance, and customer satisfaction level. This communication includes all
employees meetings, emails, phone calls, announcements, briefings, trainings and
reports.
Effective Date
14/04/14
Page 4 of 4
5.6 Management Review
5.6.1 General
The President Director reviews the Integrated Management System (IMS), at planned
intervals, to ensure continued suitability, adequacy and effectiveness. This review shall
include assessing opportunities for improvement and the need for changes to the
Integrated Management System (IMS) including the company policy and quality & EHS
objectives.
5.6.2 Review Input
The President Director at least once per year reviews the Integrated Management
System (IMS) and conduct Management Review meeting.
The meeting topics cover:

 Results of audits (Internal and External)
 Customer feedback
 Communication(s) from external interested parties, including complaint(s)
 Result of Participation and Consultation
 Process performance and product conformity
 Environmental Performance and Evaluation of compliance
 Status of incident investigation, corrective actions and preventive actions
 Follow up actions from previous management reviews
 Changes that could affect the Integrated Management System (IMS)
 Recommendations for improvement
 Legal and other requirement.
5.6.3 Review Output
 Improvement of the effectiveness of Integrated Management System (IMS) and its

process, and possible change to policy, targets and other elements of Integrated
Management System (IMS)
 Improvement of product related to customer requirements
 Resource needs
Effective Date
6. RESOURCE MANAGEMENT (dd/mm/yy)
29/07/13
Page 1 of 2
6.1 Provision of resources
The resources considered include those necessary to establish, maintain the Integrated
Management System (IMS) and to improve its effectiveness and to enhance customer
satisfaction.
The President Director determines and provides the resources needed for the element of PT.
Pusaka Prima Mandiri Integrated Management System (IMS). Each department head ensures
the competency of their direct reports which is identified in their job descriptions.
6.2 Human resources
6.2.1 General
Competency needs for personnel performing work affecting product quality are identified
in job descriptions. The basis for competence is education, training, skills and
experience.
6.2.2 Competence, awareness and training
The performance of employee is formally evaluated at least once a year. New and
newly assigned employees receive appropriate Quality, Health, Safety and
Environment training. The human resources department defines the procedures to be
followed as well as the forms to be used. Training records are stored and maintained in
Human Resources Department.
6.3 Infrastructure
PT. Pusaka Prima Mandiri determines, provides and maintains infrastructure needed to achieve
the conformity of product and legal. The President Director aligns strategic objectives and
technical roadmap to market direction, and determines what business processes are needed to
realize these.
The MIS department is responsible for communication, information technology and data
processing equipment (both hardware and software), and services needed to operate the
business processes. Other support services, such as buildings, workspace, and transportation,
are handled by General Affair Department.
Effective Date
6. RESOURCE MANAGEMENT (dd/mm/yy)
29/07/13
Page 2 of 2
6.4 Work environment
Work environment condition also influenced some circumstances, the state temperature, state of
the noise, state lighting, air quality and vibration. Incompatibility with human working
environment work will be able to affect the productivity and product quality.
PT. Pusaka Prima Mandiri controlling physical factors and chemical factors in the workplace to
carry out the measurement and assessment of physical factors and chemical factors in the
workplace by the Kesehatan dan Keselamatan Kerja, Balai Teknik Kesehatan Lingkungan dan
Pengendalian Penyakit, SUCOFINDO or other parties appointed by the Minister periodically
once a year.
Effective Date
7. PRODUCT REALIZATION (dd/mm/yy)
10/03/16
Page 1 of 21
7.1 Managing Quality Aspects
PT. Pusaka Prima Mandiri has determining the processes that needed for business activities that
fulfill customer requirement, it is company business process mapping.
Each process that determined in company business process mapping has formally documented
in procedure that describing the process(es) and the system for controlling the activities.
7.2.1 Customer related processes
Customer related processes is the processes that have direct impact to the delivered
product, also to the legal and other requirements to the customer. PT. Pusaka Prima
Mandiri determining those processes as core process that described in company
business process mapping.
Context Diagram - Sales
A-02-26
CUSTOMERS
ORDER
PO PROCESSING
Claim
7.2.1, 7.2.2 A-04-51
M-07-17 -
ORDER
MONITORING OF EXECUTION
PRODUCT
CHARACTERISTIC A-02-38
SALES CLAIMS
AND RETURNS C
7.2.1, 7.2.2
FINISHING
-
PROCEDURE
HIRADC
Q R
QUALITY
MANAGING HSE
MANAGEMENT
ASPECTS
SYSTEM
Function:
1. Ensure customer orders are properly reviewed and processed.
2. Ensure that all customer orders are processed in a manner, which minimizes errors in
execution of production, shipment, and billing.
3. Ensure that sales claims and returns of products by customers are authorized,
processed and recorded in an accurate and timely manner.
Effective Date
10/03/16
Page 2 of 21
Related procedure:
 A-02-26 Order Processing
 A-02-38 Sales Claims & Returns
Context Diagram – Customer Service
CUSTOMER
A A
SALES C-04-81 A-04-51 WAREHOUSE

ISSUING THE
ORDER
MANUFACTURING
EXECUTION
A ORDER C
7.2.2 7.2.2
- -
FINISHING PRODUCTION
HIRADC PROCEDURE
Q R
QUALITY
MANAGING HSE MANAGEMENT
ASPECTS SYSTEM
Function
1. To maintain existing customer and new customer satisfied with company product
range, prices and paper quality. The measurement is done through survey.
2. To communicate the sales requirement to the Production and Finishing Department so
that they can plan their production activity in the most efficient manner.
3. Ensure that finished goods released are in accordance with approved authority to ship
and the finished goods were properly ship to customer.
Related procedure:
 A-04-51 Order Execution
 A-04-55 Customer Satisfaction
 C-04-81 Issuing The Manufacturing Order
Effective Date
10/03/16
Page 3 of 21
Context Diagram – Planning
A-02-26
C-04-74 C-04-71 C-04-76
ORDER B-04-01
PROCESSING MO MATERIAL MATERIAL REQUEST
PRODUCTION
PLANNING AND RE - AND INVENTORY PURCHASE
PLANNING CONTROL
ORDERING REQUISITION
MO 7.5.1 7.5.1 7.5.1
Material Request 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
C
C-04-72
PRODUCTION FINISHING SUPPLY

PLANNING AND -
ORDERING
7.5.1
4.4.6 (4.4.6)
HIRADC PROCEDURE
Q R C
QUALITY
MANAGING HSE FINISHING
MANAGEMENT
ASPECTS
SYSTEM
Function :
1. Ensure that materials requirement are properly planned in order to optimize the
investment cost and to prevent out of stock.Control inventory of raw and packaging
material are in safety inventory level.
2. Ensure that all finishing supply requirement are properly planned in order to optimize
the investment cost and to prevent out of stock.
3. Ensure that customer orders are met on time.
4. Ensure that requisition of the materials is approved and consumption of the materials
is properly recorded.
Related procedure:
 C-04-71 Material Planning and Re-ordering
 C-04-72 Finishing Supply Planning And Ordering
 C-04-74 Production Planning
 C-04-75 Paper Machine Clothing Consumption Plan
 C-04-76 Materials Request and Inventory Control
 C-06-01 Converting Planning
Effective Date
10/03/16
Page 4 of 21
Context Diagram - Production/Controlling
C-05-01 R
PROCEDURE
MO C-04-75 C-05-11 C-05-13 QUALITY
PRODUCTION
MANAGEMENT
PLANNING PAPER MACHINE PAPER MACHINE
SAMPLING SYSTEM
CLOTHING WORK
CONSUMPTION PLAN PROCEDURE
INSTRUCTION
7.5.1, 7.5.2 7.5.1, 7.5.2 7.5.2
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
C-05-14 C-05-15
P Q
MONITORING AND MONITORING AND HIRADC
CONTROL PROCESS CONTROL PRODUCT MANAGING HSE
MTC PARAMATER PARAMETER ASPECTS
7.5.2, 8.2.3, 8.2.4 7.5.2, 8.2.3, 8.2.4
4.4.6 (4.4.6) 4.4.6 (4.4.6)
C-05-22 C-05-28/29 C-05-30

Jumbo Roll
Daily Production Report WATER TREATMENT
PAPER MACHINE SLUDGE TREATMENT
AND WASTE WATER
C OPERATION & CONTROL M
CONTROL
7.5.1, 7.5.2 6.3, 6.4 6.3, 6.4
FINISHING QA & PD
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
PURCHASING
Function :
1. Ensure that operation of Paper Machine is properly carried out in accordance to the
set guidelines
2. Ensure that production process is conducted according to instruction/specification,
so it can ensure the stabilization of cigarette paper quality produced to fulfill
specification range determined by Quality Control.
3. Ensure that monitoring and controlling to production parameter is synchronized with
specification so it can ensure the stabilization of cigarette paper quality in QC
specification
Related procedure:
 C-04-75 Paper Machine Clothing Consumption Plan
 C-05-11 Paper Machine Work Instruction
 C-05-13 Sampling Procedure
 C-05-14 Monitoring & Control of Process Parameter
 C-05-15 Monitoring & Control of Product Parameter
 C-05-22 Paper Machine Operation
 C-05-28/29 Water Treatment & Waste Water Control
 C-05-30 Sludge Treatment & Control
Effective Date
10/03/16
Page 5 of 21
Context Diagram – Converting
C-05-22 R
PROCEDURE
QUALITY
PAPER MACHINE C-06-06 C-06-21 C-06-23 MANAGEMENT
OPERATION
MATERIALS REQUEST REPPING/ SYSTEM
ROLL SLITTER
Jumbo Roll AND FINISHING FILLGREEING
OPERATIONS
Daily Production Report SUPPLIES OPERATION
7.1, 7.5.2 7.1, 7.5.2 7.1, 7.5.2
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
P M
MTC C-06-26
QA & PD
C-06-25 C-06-27
CYKLOP STRECH
REAM CUTTER BOBBIN SLITTER
WRAPPER MACHINE
OPERATIONS OPERATIONS
OPERATION
7.1, 7.5.2 7.1, 7.5.2 7.1, 7.5.2
C 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) Q
HIRADC MANAGING HSE

WAREHOUSING
ASPECTS
PURCHASING
Function :
1. Ensure that material request from Warehouse and records of material usage at
Converting are properly executed based on written procedure.
2. Ensure that machine operations is properly carried out, identified and recorded and
maintained well during the operation.
3. Ensure that machine operations are clearly and accurately written and properly
documented.
Related Procedure:
 C-06-06 Materials Request and Converting Supplies
 C-06-21 Roll Slitter Operation
 C-06-23 Filigreeing Operation
 C-06-25 Ream Cutter Operation
 C-06-26 Cyclops Stretch Wrapper Machine Operation
 C-06-27 Bobbin Slitter Operation
 C-06-28 Packaging, Stacking and Delivery
Effective Date
10/03/16
Page 6 of 21
Context Diagram – Warehouse
A-03-17 A-03 -18 A-03 -19 B03 -01

SUPPLIERS
SHIPMENT OF FG TO SHIPMENT OF FINISHED GOODS ESTABLISHING THE C -05 -22
PURCHASE ORDER
CONSIGNMENT FINISHED GOODS RETURN FOR
AWAITING RECEIPT OF PAPER MACHINE
WAREHOUSE FOR SALES CUSTOMERS MATERIAL FILE
OPERATION
B - 04 - 01 7.5.5 7.5.5 7.5.5 7.4.1
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
PURCHASE
REQUISITION
B-03-11 B-03 -12 B-03 -13 C -03 -51
RECEIVING RAW RECEIVING RECEIVING SPARE

APPROPRIATION AND PARTS , MACHINE WAREHOUSE Delivery Slip
MATERIALS AND
CURRENT MATERIALS OPERATION SUPPLIES SECURITY
FINISHING SUPPLIES
J ITEMS & GEN STOCK ITEMS
HUMAN 7.4.3 7.4.3 7.5.5 7.5.5

CUSTOMERS
RESOURCES - 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
GENERAL AFFAIRS
B-03-14 C -03 -21 C -03 -22 N -03 -62
ISSUING THE WITHDRAWAL OF RELEASEACTION OF

C RECEIVING FUEL OIL REQUESTED MATERIAL DURING CONTRACTOR’S R
MATERIAL OF OFFICE HOURS PROPERTY PROCEDURE QUALITY
FINISHING 7.4.3 7.5.5 7.5.5 7.5.5 MANAGEMENT
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) SYSTEM
C-03 -53 C -03 -55 N -03 -61 C -03 -27

P-10 -01 RELEASE OF Q
WAREHOUSE PROTECTION OF RETURNING ISSUED
MACHINE AND COMPANY MATERIALS TO
SUPPORTING ARRANGEMENT STORED MATERIALS STORAGE WAREHOUSE HIRADC MANAGING HSE
PROPERTY
EQUIPMENT ASPECTS
MAINTENANCE 7.5.5 7.5.5 6.3 6.3
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
Function :
1. Ensure that receipt of raw materials, finishing supplies are physically and
independently counted, and materials received are in accordance to Purchase
Orders.
2. Ensure that materials issued are properly processed, authorized and documented.
3. Ensure that materials withdrawn during the off-office hours are properly handled,
authorized and documented.
4. Ensure that materials withdrawn from warehouse must be returned as soon as it is
determined they will not be needed to complete the job.
5. Ensure physical security and protection from loss on investment in material, parts,
supplies equipments
6. ensure the proper arrangement of inventory so as to facilitate FIFO movement,
physical stock taking, clear segregation
Related procedure:
 A-03-17 Shipment of Finished Goods to Consignment Warehouse
 A-03-18 Shipment of Finished Goods for Sales
 A-03-19 Finished Goods Return from Customers
 B-03-01 Establishing the "Purchase Orders Awaiting Receipt of Materials" File
 B-03-11 Receiving Raw Materials and Finishing Supplies
 B-03-12 Receiving Appropriation and Current Materials Items
 B-03-13 Receiving Spare parts, Machine Operation Supplies and General Stock
Items
 B-03-14 Receiving Fuel Oil
Effective Date
10/03/16
Page 7 of 21
 B-03-15 Receiving Emergency Purchased Goods

 C-03-21 Issuing Requested Materials
 C-03-22 Withdrawal of Materials during Off-office hours
 C-03-27 Returning Issued Materials to Storage Warehouse
 C-03-51 Warehouse Security
 C-03-53 Warehouse Arrangement
Effective Date
10/03/16
Page 8 of 21
Context Diagram – Quality Assurance & Product Development
M-07-16 M-07-01 M-07-04 M-07-12

PRODUCT
NON- QUALITY CONTROL
CALIBRATION IDENTIFICATION
CONFORMITY ON PAPER
PROCEDURE AND
PRODUCT PRODUCTION
TRACEABILITY
8.4 7.5.2, 8.2.4 7.6 7.5.3
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)

Customer
SALES
T-12-01 T-12-02 T-12-08 T-12-05
DEVELOPING PRODUCT PRODUCT

TRIAL RUN
NEW PRODUCT CODIFICATION SPECIFICATION
7.2.1
4.4.6 (4.4.6)
CONVERTING PRODUCTION
T-12-04 T-12-03 T-012-06 T-12-07
APPROVING
SAMPLE SAMPLE
SAMPLE STATUS PRODUCT OR
CONTROL IDENTIFICATION FORMULA CHANGE
QUALITY
MANAGING HSE
MANAGEMENT
ASPECT SYSTEM
T-12-09 B-07-26
LABORATORY QUALITY CONTROL

MEASUREMENT ON INCOMING
CROSS CHECK MATERIAL
7.4.3, 8.2.4
4.4.6 (4.4.6)
PROCUREMENT WAREHOUSE
Function
1. Ensure that papers produced at Paper Machine and converting meet the product
quality specification as agreed with customers through the inspection and testing
method applied consistently under the Quality Plan Procedure of inspection and
testing .
2. Ensure that calibration of all instruments / measuring equipments are carried out to
ensure its reliability of measuring the testing results.
3. Give proper identification on product produced in each process in order to facilitate
the traceability.
4. Ensure that the non-conforming products are properly determined and that the non-
conforming products are clearly identified and segregated, to prevent inadvertent use
or dispatch.
Effective Date
10/03/16
Page 9 of 21
5. Ensure that Production Control Data to above customers are issued and sent on time
upon delivery of goods.
6. Ensure that the new product is properly and correctly coded according to the
established system.
7. Ensure that the sample is well controlled, properly labeled and sent to the right
customer according to the requested specifications and updated periodically.
8. Ensure that the new raw material or process change meets specification or customer
requirement
9. Ensure that all products specification are documented and are available so that
production operators understand and follow the specification given that have been
agreed between the sales and customer.
10. Ensure that the quality of all raw materials, chemicals and finishing supplies received
by Warehouse Department are properly checked and analyzed in accordance to
standard set by QA & Product Development Department from time to time.
Related procedure:
 M-07-01 Quality Control On Paper Production
 M-07-04 Calibration Procedure
 M-07-12 Product Identification and Traceability
 M-07-16 Non-Conformity Product
 T-12-01 Developing New Product
 T-12-02 Product Codification
 T-12-03 Sample Control
 T-12-04 Sample Status
 T-12-05 Trial Run
 T-12-06 Sample Identification
 T-12-07 Approving Product or Formula Change
 T-12-08 Product Specification
 T-12-09 Laboratory Measurement Cross Check
 B-07-26 Quality Control on Incoming Materials and New Materials
Effective Date
10/03/16
Page 10 of 21
Context Diagram - Maintenance
PRODUCTION
B -03-13
RECEIVING SPARE PARTS , B-04-01

MACHINE OPERATION
P-10-1 P-10-08 C-10 -05
SUPPLIES & GEN STOCK MACHINE AND PURCHASING
ITEMS SPARE PARTS PLANNING ,
SUPPORTING CONTROL OF CONTROLLING AND REQUISITION
EQUIPMENT WORKING TOOLS REORDERING
MAINTENANCE
6.3, 6.4 6.3, 6.4 6.3, 6.4
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
HIRADC PROCEDURE
Q R
QUALITY
MANAGING HSE MANAGEMENT
ASPECTS SYSTEM
Function
1. Ensure adequate spare parts are kept in the warehouse so as to avoid production
downtime and to ensure the continuation of production but, it should be managed at
an optimum level not to burden our working capital.
2. Ensure that the services, maintenance, and repair of all machinery and other
supporting equipment performed well and correctly to be able to reduce the machine
break down
3. Ensure adequate tools required by Maintenance Crews to perform their tasks are
supplied and are used accordingly.
Related procedure:
 C-10-05 Spare parts Planning and Reordering
 P-10-01 Machines & Supporting Equipment Maintenance
 P-10-08 Control of Working Tools
Effective Date
10/03/16
Page 11 of 21
Context Diagram – Procurement

SUPPLIERS
Quotation
Purchase Order
B-04-01 B-04-11 B-04-26
Purchase Requisition PURCHASING

Warehouse Requuisition PURCHASE PURCHASING
THROUGH PETTY
REQUISITION PROCEDURE
CASH SYSTEM
7.4.1 7.4.1 7.4.1
ALL FUNCTIONS
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) R
PROCEDURE
QUALITY
MANAGEMENT
B-04-31 B-04-35 B-04-36 SYSTEM
RETURNING
VENDOR PURCHASED
VENDOR
PERFORMANCE MATERIALS TO
MASTER LIST
EVALUATION VENDOR
7.4.1, 7.4.2 7.4.1, 7.4.2 7.4.1, 7.4.2
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
Q
HIRADC MANAGING HSE

B-04-38
ASPECTS
VENDOR VISIT /
AUDIT
7.4.1, 7.4.2
4.4.6 (4.4.6)
Functions :
1. Ensure that purchase requisition contains the right quantities to avoid overstocking or
out of stock situations and are properly authorized.
2. Ensure that the emergency purchase procedure are properly authorized, and followed
align with the existing procedures.
3. Ensure that all purchases have been properly authorized based on legitimate request
and that selection of supplier has gone through the proper bidding procedures so as
to obtain the best price and terms most advantages to the company.
4. To improve the Internal Control efficiency, which reduce cost and time associated
with the small and incidental purchase.
5. Ensure that vendors are selected based on their ability to supply in accordance with
defined requirements at the right quality, quantity and total lowest cost.
6. Ensure that vendors are selected based on their ability to supply in accordance with
defined requirements at the right quality, quantity and total lowest cost. The selection
process will also take into consideration the vendors’ awareness towards Health,
Safety and Environment aspects
7. Ensure that vendor’s capability to provide the required goods or service has been
evaluated relative to quality and price to use the supplier’s product.
8. Provide control over the return of materials to vendor and that the invoice of the
returned materials is not processed for payment until the claim has been satisfactorily
settled.
Effective Date
10/03/16
Page 12 of 21
9. To set criteria and procedure in conducting vendor visit or audit to determine if the
vendor is capable to supply company in the acceptable quality, required quantity,
timely delivery and good service, so that it can be listed as qualified vendor to support
continuous operation.
Related procedure:
 B-04-01 Purchase Requisition
 B-04-02 Emergency Purchase Procedure
 B-04-11 Purchasing Procedure
 B-04-26 Purchase through petty cash system
 B-04-31 Vendor Master List (Vendor Guide)
 B-04-35 Vendor Performance Evaluation
 B-04-36 Returning Material Purchased To Vendor
 B-04-38 Vendor Visit / Audit
Effective Date
10/03/16
Page 13 of 21
Context Diagram - Human Resources Development & General Affairs
ALL FUNCTIONS
J-08-01 J-08-02 J-08-04

R
CAREER PROCEDURE
RECUITING AND QUALITY
TERMINATION DEVELOPMENT
HIRING MANAGEMENT
PLAN
SYSTEM
6.2.1, 6.2.2 6.1 6.2.2
4.4.2 (4.4.2) 4.4.2 (4.4.2) 4.4.2 (4.4.2)
J-08-08 J-08-21
EMPLOYEE Q
PERFORMANCE TRAINING
APPRAISAL HIRADC MANAGING HSE
6.2.2 6.2.2 ASPECTS
4.4.2 (4.4.2) 4.4.2 (4.4.2)
Functions:
1. To achieve excellence through its human resources by hiring quality people who
possess the needed competencies to excel in the job, with a track record of
good/excellent performance and has the potential to contribute productively in the
organizational objectives.
2. Ensure that termination of employment is properly authorized and is in accordance
with Collective Labor Agreement.
3. Ensure that company develops the potential employees properly according to their
skill/competency and career aspiration.
4. Ensure that employee performance appraisal is conducted on a yearly basis.
 To provide a basis for personnel actions such as salary adjustment,
promotion or transfer.
 To serve as guide for the company in employee counseling, training and
development.
 To evaluate performance on the job and attitude towards employment.
 Specific measurable performance expectations aligned with company
strategy and key
5. To facilitate all departments to achieve their objectives and company missions as
well as our customer satisfaction by providing comprehensive and planned human
resource training and development to build highly motivates skillful, dynamic and
dedicated employees who work in good and secure working environment.
Effective Date
10/03/16
Page 14 of 21
Related procedure:
 J-08-01 Recruiting and Hiring
 J-08-02 Termination
 J-08-04 Career Development Plan
 J-08-08 Employee Evaluation
 J-08-21 Training
Effective Date
10/03/16
Page 15 of 21
Context Diagram - Management Information System
ALL FUNCTIONS
K-01-81 K-01-82 K-01-83 K-01-84
COMPUTER BACKUP STRATEGY LOCAL AREA ACCESS CONTROL

OPERATIONS AND CONTROL NETWORK - AUTHORIZATION
6.3 6.3 6.3 6.3

4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
K-01-86 K-01-87 K-01-88 V2-O-R2

SYSTEM
INTERNET ACCESS DOCUMENTATION
HELPDESK DISASTER
CONTROL FOR CRITICAL
PROBEM SOLVING RECOVERY PLAN
AUTHORIZATION APPLICATION
6.3 6.3 6.3 6.3
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
Purchase Requisition HIRADC PROCEDURE
B-04-01 Q R
PURCHASING MANAGING HSE

ADMINISTRATION
REQUISITION ASPECTS
Functions
1. To make efficient utilization of the available PCs, to ensure the data security, and to
ensure that error messages are promptly acted upon thereby minimizing work
disruption.
2. To provide the capability to restore data loss or destroyed in the event of a disaster
by ensuring proper retention of source documents and has up-to-date back-up files.
3. To provide the capability to operate in the Local Area Network (LAN) environment.
4. To protect computer information from unauthorized modification, disclosure and
destruction. Also to ensure that access controls restrict any access to computer
resources on a need-to-know basis.
5. Ensure that computer related problems or error messages are promptly handled with
and properly logged, thereby minimizing work disruptions. The users shall
immediately report all error messages to the MIS department representative for
proper action. MIS department representative shall keep a log on all helpdesk
problem solving activities
Effective Date
10/03/16
Page 16 of 21
6. To regulate the use of internet access for assisting user job responsibilities and
protect local network against possibility of unauthorized access to internet which may
involuntarily download any malicious software.
7. Ensure that system documentation is maintained for all critical applications so as to
facilitate problem solving, installation, upgrade and system maintenance.
Related procedure:
 K-08-81 Computer Operation
 K-08-82 Back Up Strategy and Control
 K-08-83 Local Area Network
 K-08-84 Access Control – authorization
 K-08-86 Help Desk Problem Solving
 K-08-87 Internet access control –authorization
 K-08-88 System Documentation for Critical Application
Effective Date
10/03/16
Page 17 of 21
7.3 Managing Health, Safety And Environmental Aspects
7.3.1 General
HIRADC
ALL FUNCTIONS Implementation
Target & Program
Q-08-36 Safety Talk, Rapat P2K3
HAZARD Q-08-37 Q-08-42 Q-08-48 Q-08-51

IDENTIFICATION
AND
LEGAL AND COMMUNICATION , WORKING
MANAGEMENT OF
RISK ASSESMENT REGULATION PARTICIPATION & PERMIT
CHANGE
CONSULTATION
4.3.1 (4.3.1) 4.3.2 (4.3.2) 4.4.3 (4.4.3) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
Q-08-39 Q-08-40 Q-08-45 Q-08-43
Monitoring & Measurement MEASUREMENT PERSONAL

EvaluasiKesesuaian
Schedule WASTE DISPOSAL PROTECTIVE HEALTH

AND MONITORING
HANDLING EQUIPMENT SURVEILLANCE
SUPPLIERS
4.5.1 (4.5.1) 4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.4.6 (4.4.6)
Manifest
Q-08-47 Q-08-44 Q-08-46 Q-08-41 Q-08-49
OCCUPATIONAL INCIDENT EMERGENCY CONTRACTOR EHS

HSE STATISTICS DESEASE REPORTING AND RESPONSE MANAGEMENT
HANDLING INVESTIGATION
4.4.6 (4.4.6) 4.4.6 (4.4.6) 4.5.3 (4.5.3) 4.4.7 (4.4.7) 4.4.6 (4.4.6)
Laporan PAK
DISNAKER
Laporan Kecelakaan
BLH
BAPETEN
PT. Pusaka Prima Mandiri has deep concerns regarding to the safety, health and
environmental practices among various activities, products and services.
Identification and evaluation of the aspect – impact and Hazard – Risk will lead to the
various efforts in order to mitigate the negative impact to environmental, health and
safety, such as developing objectives, targets and program, monitoring and
measurement of the key characteristic, operational control and mechanism for handling
emergency situation.
It is the responsibility of all functions and coordinated by EHS section to ensure that all
Quality, Safety, Health and Environmental practices have been implemented effectively
and efficiently.
In order to ensure that objective successfully reached, the following processes are
documented and performed under controlled circumstances:
a. Hazard Identification, Risk Assessment and Determining Control

b. Review Regulation and Permit
Effective Date
10/03/16
Page 18 of 21
c. Monitoring and Measurement

d. Emergency and Preparedness
e. Reclamation
f. Communication and Consultation
g. Accident, Incident and Non conformance
h. Hazardous Waste Handling
7.3.2 Hazard Identification, Risk Assessment and Determining Control
During the identification and evaluation of the environmental aspects and Impacts and
health and safety hazard and risk of activities, the following shall be considered:
a. routine and non-routine activities
b. activities of all persons having access to workplace (including contractors and
visitors)
c. human behavior, capabilities and other human factors
d. identified hazards originating outside the workplace capable of adversely affecting the
health and safety of persons under the control of the organization within the
workplace
e. hazards created in the vicinity of the workplace by work-related activities under the
control of the organization
f. identify the environmental aspects of its activities, products and services within the
defined scope of the environmental management system that it can control and those
that it can influence taking into account planned or new developments, or new or
modified activities, products and services
g. determine those aspects that have or can have significant impact on the environment
The Following hierarchy shall be used for determining controls or considering change to
existing controls:
a. elimination
b. substitution
c. engineering controls
d. administrative controls
e. personal protective equipment (PPE)
For objectives and targets through EHS management program, the time frame, resources
and PIC shall be defined by considering financial, legal and other requirements,
technological options, business requirements and the views of the interested parties as
well as the objectives shall in line with QEHS Policy. (14001:4.3.3, 18001:4.3.3, 4.3.4)
All functions ensure the aspect-impact and HIRA are up to date. Those will be updated if
there is change of applicable legal and other requirements, processes or other situations.
(14001:4.3.1, 18001:4.3.1)
Related Procedure:
 Q-08-36 Hazard Identification and Risk Assessment
Effective Date
10/03/16
Page 19 of 21
7.3.3 Review Regulation and Permit
Legal and other requirements which applicable to the safety, health and environmental
practices shall be identified regularly. These shall be summarized in order to ease the
understanding the content of applicable legal and other requirements. Afterward
socialization will be carried out to ensure that all functions are understand related to the
new or changes of the applicable legal and other requirements, especially for aspect-
impact and HIRA updating wherever practicable. (14001:4.3.2, 18001:4.3.2)
Review of the compliance regularly will be proceeded in order to ensure that all safety,
health and environmental practices in PT. Pusaka Prima Mandiri at various operations
are comply with applicable legal and other requirement. When non compliance occurs,
corrective or preventive action will be taken. (14001:4.5.2, 18001:4.5.1)
Related Procedure:
 Q-08-37 Legal and Regulation
7.3.4 Monitoring and Measurement
PT. Pusaka Prima Mandiri operations relate with contractors which their work have
potency for jeopardizing their or others safety and health, as well as contaminate the
land, pollute the air and water. It is necessary to establish a mechanism to ensure that
their work has positive impact to environmental and avoiding accident/incident before,
during and after the works. All function that relate with contractor shall inform to EHS
section in order to issue work permit. The briefing shall be given by related department
and EHS section in order to emphasize the importance of the safety, health and
environmental matters. (14001:4.4.6, 18001:4.4.6)
During the works, the contractors shall be closely monitored to ensure that they still
comply with PT. Pusaka Prima Mandiri operational control.
PT. Pusaka Prima Mandiri actively has endorsed to observe the failures potency of
safety, health and environmental around PT. Pusaka Prima Mandiri operations. Patrol
activity is implemented regularly in order to ensure that all activities conform with policy,
operational control as well as applicable legal and other requirements. The patrol
schedule is distributed to all functions, the result will be evaluated and highlighted by
corrective or preventive action as necessary. (14001:4.5.1, 4.4.6, 18001 : 4.5.1, 4.4.6).
Safety talk and safety briefing also is used as a tool to ensure that awareness among all
employees related to safety, health and environmental maintained (14001:4.4.3,
18001:4.4.3).
In order to ensure that all key characteristics, that have potency to jeopardize
environmental, health and safety are maintained, regular monitoring and measurement is
scheduled. Itinerary is distributed from EHS section to all function, which monitoring and
measurement can be held internally or externally. The thing that should be exercise care
is the instrument must be calibrated or verified, if the monitoring and measurement is
Effective Date
10/03/16
Page 20 of 21
conducted internally. The result of monitoring and measurement will be compared to legal
limit wherever practicable, to ensure the obedience. The corrective or preventive action
shall be issued when non compliance occurs. (14001:4.5.1, 18001:4.5.1)
Related Procedure:
 Q-08-39 Measurement and Monitoring
 Q-08-43 Health Surveillance
 Q-08-44 Occupation Disease Handling
 Q-08-45 Personal Protective Equipment
 Q-08-47 EHS Statistic
 Q-08-48 Working Permit
 Q-08-49 Contractor EHS Management
7.3.5 Emergency Preparedness and Response
Identification of emergency situation is the most important thing in the implementation of

the emergency response mechanism. Carefully all areas which has potency for
emergency situation identified. Next step is to plan the mechanism of dealing with a
certain emergency situation. Some situations that are categorized into emergency
situation such as fire, large scale of oil spill, flood and riot are identified. The mechanism
starts from identification, evacuation, mitigation and review the effectiveness are
documented. Wherever practicable the simulation of the emergency situation will be
conducted.
Crisis Management and some work instructions regarding to the nature of the emergency
situations above are established to ensure its adequacy, effectiveness and efficiency.
(14001:4.4.7, 18001:4.4.7)
Related Procedure:
 Q-08-41 Emergency Response
7.3.6 Communication, Participation and Consultation
In order to ensure the effectiveness and efficiency of the environmental, safety and health
management system, various type of communication mechanism are established. PT.
Pusaka Prima Mandiri has ensured that internal and external communications are
important. For internal communication, communication matrix is defined to ensure its
continuity. The result of the internal communication will be displayed using notice board,
bulletin, and email as necessary (14001:4.4.3, 18001:4.4.3)
In order to define the adequacy of the personnel protective equipment or other element
that need to be provided, consultation scheme also established. This consultation
scheme is used as a tool to accommodate the need of all PT. Pusaka Prima Mandiri
employees regarding to the health, safety and environmental. (18001:4.4.3)
Effective Date
10/03/16
Page 21 of 21
Related Procedure:
 Q-08-42 Communication, Participation and Consultation
 Q-08-51 Management of Change
7.3.7 Accident, Incident and Non conformance
Accident and Incident and other non conformance occurrence shall be well solved
effectively and efficiently. Each accident, incident and non-conformance shall be
identified and then followed by initial action to remedy the risk or impact. All the accident,
incident and other non-conformance shall be recorded and analyzed to prevent re-
occurrence. Investigation of the root causes shall be carried prior to eliminate them.
Finally corrective or preventive action must be drawn. (14001:4.5.3, 18001:4.5.2)
Related Procedure:
 Q-08-46 Incident Reporting and Investigation
7.3.8 Waste Disposal Handling
Hazardous waste shall be handled in such a way the pollution and contamination can be
prevented. The mechanism of hazardous waste handling starts from the sources where
the hazardous waste occurs until the temporary storage and their final disposal.
All the hazardous waste shall be recorded in order to monitor the quantity of hazardous
waste. (14001:4.4.6)
Related Procedure:
 Q-08-40 Waste Disposal Handling
7.3.9 Customer Property
PT. Pusaka Prima Mandiri shall control, protect and safeguard Customer Property, such
as marking of brand “SAMPOERNA” and “HOUSE OF SAMPOERNA” which are
intellectual property from customer. (9001:2008 - 7.5.4)
Effective Date
8. MEASUREMENT, ANALYSIS AND IMPROVEMENT (dd/mm/yy)
10/11/14
Page 1 of 4
8.1 General
Controlled Document
Document Masterlist Audit Program
Form Masterlist
ALL FUNCTIONS Audit Plan
Distribution List
Record Masterlist
R-15-06 R-15-03 R-15-05
PENGENDALIAN Obsolete PENGENDALIAN Audit

Document Report INTERNAL AUDIT
DOKUMEN REKAMAN MUTU
4.2.3 4.2.4 8.2.2

4.4.5 (4.4.5) 4.5.4 (4.5.4) 4.5.5 (4.5.5)
MoM
Corrective and Preventive

Action Results
R-15-04 Agenda
Audit Result
CORRECTIVE AND Action
Plan MANAGEMENT
PREVENTIVE
REVIEW
ACTION
8.5.2, 8.5.3 5.6
4.4.5 (4.4.5) 4.6
PT. Pusaka Prima Mandiri shall plan and implement measurement, monitoring, analysis, and
improvement needed to:
(i) Demonstrate conformance of the product

(ii) Ensure conformity of the Integrated Management System (IMS)
(iii) Continually improve the effectiveness of the quality management system
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
The organization monitors information on customer satisfaction and /or dissatisfaction as

one of the measurements of performance of the Integrated Management System (IMS).
The source of such information is through periodical survey of customer satisfaction and
customer visit.
Effective Date
10/11/14
Page 2 of 4
8.2.2 Internal Audit
Internal audit will be conducted at planned interval to determine if the integrated

management system is effectively implemented and maintained. Internal audits are
planned, scheduled, and outlined by the status and importance of the activity being
audited as well as the result from the previous audits. Audit activities are assigned to
personnel not responsible for the area or activity to be audited.
Audit results are documented by the auditors and reported to the responsible
management. The management responsible for the area takes required corrective action,
and must ensure that actions are taken without undue result. Where applicable, follow-up
audits are conducted to verify the corrective action is implemented effectively.
Related procedure:
 R-15-05 Internal Audit
8.2.3 Monitoring and measurement of processes
The organization applies suitable methods for monitoring and measurement of those
realizations processes and performs the measurements to evaluate process
performance.
Production process is conducted according to instruction/specification and safety, health

and environment aspects, so it can ensure the stabilization of cigarette paper quality
produced to fulfill specification range determined by Quality Control and to ensure
operational safety and controlled environment.
Related procedure:
 C-05-14 Monitoring and Control of Process Parameter
8.2.4 Monitoring and measurement of product
The Quality Control is responsible to establish and maintain procedures and inspection
reports for receiving raw material, in-process control, and final inspection of product.
Product is not released until all specified requirements have been met, unless otherwise
approved by an authorized function; and where applicable by the customer. Product that
does not meet the specified requirements is rejected or held for classification.
In case of urgency, the purchase product is used prior to inspection and acceptance by
Quality Control, the product is recorded and controlled in order to permit recall and
replacement in case of non conformity of the product.
Effective Date
10/11/14
Page 3 of 4
Records of final test result are maintained, and indicate the person authorizing release of
the product.
Related procedure:
 C-05-14 Monitoring and Control of Product Parameter
8.3 Control of Nonconforming Product
Nonconforming product and product without proper identification is quarantined and controlled
according to documented procedure. The nonconformity of the product is verified and confirmed
by Quality Control. The verification results or actions are recorded, and notified the concerning
party.
In special case, such as release by concession, the President Director will give a
recommendation after reviewing the QC report, and authorize the release of product for its final
disposition.
Product, which has been re-worked or repaired, is subject to the same re-inspection and test as
the original product. If nonconformance is found after shipment of product, the organization shall
take actions that are appropriate to the magnitude and consequences of the defect.
Related procedure:
 M-07-16 Non-Conformity Product
8.4 Analysis of Data
PT. Pusaka Prima Mandiri determines, collects and analyses appropriate data to demonstrate
the suitability and effectiveness of the quality management system and to evaluate where
continual improvement can be made.
Data is collected and analysis in order to provide information on:

 Customer satisfaction
 Product conformity status
 Process parameters, product characteristics and their trends, including opportunities for
preventive action, and
 Supplier
8.5 Improvement
8.5.1 Continual Improvement

Continual improvement is facilitated through the use of Company Policy, Objectives,
Audit Results, Analysis of data, corrective & preventive action and management review.
Effective Date
10/11/14
Page 4 of 4
8.5.2 Corrective Action

When appropriate, nonconformity is investigated with a methodology, which includes the
following:
a) Problem identification
b) Root cause analysis
c) Determination of corrective & preventive action
d) Implementation follow up
e) Closure
Related procedure:
 R-15-04 Corrective and Preventive Action
8.5.3 Preventive Action

The process of preventive action includes the following steps:
a) Identify causes of potential nonconformities
b) Evaluate the need for actions
c) Implement the action

d) Record the result of action taken
e) Review the preventive action taken
Related procedure:
 R-15-04 Corrective and Preventive Action
Effective Date
9. ATTACHMENT (dd/mm/yy)
29/07/13
Page 1 of 3
9.1 Attachment 1 (Correspondence between OHSAS 18001:2007, ISO 14001:2004 and ISO
9001:2008)
OHSAS 18001:2007 ISO 14001:2004 ISO 9001:2008
Introduction Introduction 0 Introduction

0.1 General
0.2 Process Approach
0.3 Relationship with ISO 9004
0.4 Compatibility with other
management system
1 Scope 1 Scope 1 Scope
1.1 General
1.2 Application
2 Normative reference 2 Normative reference 2 Normative reference
3 Term and definitions 3 Term and definitions 3 Term and definitions
4 OH&S management system 4 Environmental 4 Quality management system
element (title only) management system (title only)
requirements (title only)
4.1 General requirements 4.1 General requirements 4.1 General requirements
5.5 Responsibility, authority and
communication
5.5.1 Responsibility and authority
4.2 OH&S policy 4.2 Enviromental policy 5.1 Management commitment
5.3 Quality policy
8.5.1 Continual improvement
4.3 Planning (title only) 4.3 Planning (title only) 5.4 Planning (title only)
4.3.1 Hazard identification, risk 4.3.1 Enviromental aspect 5.2 Customer focus
assessment and determining
control
7.2.1 Determination of
requirements related to
product
7.2.2 Review of requirements
related to product
4.3.2 Legal and other requirement 4.3.2 Legal and other 5.2 Customer focus
requirement
requirements related to
product
4.3.3 Objectives and 4.3.3 Objectives, targets and 5.4.1 Quality objective
programme(s) promramme(s)
5.4.2 Quality managements
system planning
8.5.1 Continual improment
4.4 Implementation and 4.4 Implementation and 7 Product realization (title only)
operation (title only) operation (title only)
Effective Date
29/07/13
Page 2 of 3
Correspondence between OHSAS 18001:2007, ISO 14001:2004 and ISO 9001:2008

(Continued)
OHSAS 18001:2007 ISO 14001:2004 ISO 9001:2008
4.4.1 Recources, roles, 4.4.1 Recources, roles, 5.1 Management commitment
responsibility, accountibility responsibility and authority
and authority
5.5.1 Responsibility and authority
5.5.2 Management representative
6.1 Provision of resources
6.3 Infrastructure
4.4.2 Competence, training and 4.4.2 Competence, training and 6.2.1 (Human resources) General
awareness awareness
6.2.2 Competence, training and
awareness
4.4.3 Communication, Participation 4.4.3 Communication 5.5.3 Internal communication
and consultation
7.2.3 Customer communication
4.4.4 Documentation 4.4.4 Documentation 4.2.1 (Documentation
requirements) General
4.4.5 Control of documents 4.4.5 Control of documents 4.2.3 Control of documents
4.4.6 Operational control 4.4.6 Operational control 7.1 Planning of product
realization
7.2 Customer-related processes
requirements related to the
product
7.2.2 Review of requirements
related to the product
7.3.1 Design and development
planning
inputs
outputs
review
verification
validation
7.3.7 Control of design and
development changes
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased
product
7.5 Production and
serviceprovision
Effective Date
29/07/13
Page 3 of 3
Correspondence between OHSAS 18001:2007, ISO 14001:2004 and ISO 9001:2008

(Continued)
OHSAS 18001:2007 ISO 14001:2004 ISO 9001:2008

7.5.1 Control of production and
service provision
7.5.2 Validation of processes for
production and service
provision
7.5.5 Preservation of product
4.4.7 Emergency preparedness 4.4.7 Emergency preparedness 8.3 Control of nonconforming
and response and response product
4.5 Checking (title only) 4.5 Checking (title only) 8 Measurment, analysis and
improvement (title only)
4.5.1 Performance measurment 4.5.1 Monitoring and 7.6 Control of monitoring and
and monitoring measurment measuring devices
(Measurment, analysis and
improvement)
8.1 General
8.2.3 Monitoring and measurment
of process
of product
8.4 Analysis of data
4.5.2 Evaluation of compliance 4.5.2 Evaluation of compliance 8.2.3 Monitoring and measuarment
of product
4.5.3 Incident investigation,
nonconformity, corrective
action and preventive action
(title only)
4.5.3.1 Incident investigation
4.5.3.2 Nonconformity, corrective 4.5.3 Non conformity, corrective 8.3 Control of non conforming
and preventive action actin and preventive product
action
8.4 Analysis data
8.5.2 Correctice action
8.5.3 Preventive action
4.5.4 Control of records 4.5.4 Control of records 4.2.4 Control of records
4.5.5 Internal Audit 4.5.5 Internal AudiIt 8.2.2 Internal Audit
4.6 Management review 4.6 Management review 5.1 Management commitment
5.6 Management review (title
only)
5.6.1 General
5.6.2 Review input
5.6.3 Review output
8.5.1 Continual improvement

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INTEGRATED MANAGEMENT SYSTEM MANUAL

PT. PUSAKA PRIMA MANDIRI

Issued by, Approved by,

Ahmadi Sapta Yudha Djoni Tjandra

0.1 Authorization of the IMS Manual

The Integrated Management System (IMS) Manual is issued by Management Representative

0.2 Control Procedure of IMS Manual

0.3 Introduction to PT. Pusaka Prima Mandiri

0.3.2 Company History

 Established in 1984 with company name PT. Kimsari Paper Indonesia

0.3.3 Corporate Value

0.3.4 Organization Chart

Production Converting Accounting &

2.1 ISO 9001:2008 Quality Management System – Requirements

4.1 General Requirements

CORE PROCECESSES SUPPORT PROCESSES

4.2 Documentation Requirements

The Integrated Management System (IMS) Manual Documentation consists of four

LEVEL I IMS Manual – The Integrated Management System (IMS) Manual

LEVEL II Procedures/HIRA/Specifications – The Procedures / HIRA /

LEVEL IV Records – Completed Forms provide the objective evidence of

4.2.2. Integrated Management System (IMS) Manual

4.2.3. Control of Documents

A procedure for Documentation control is established for approval, review,

4.2.4. Control of Records

A procedure for Control of Records is established to ensure effective operation of

5.1 Management Commitment

The President Director is committed to development and implementation of Integrated

 Corporate Quality Policy and EHS Policy is established

5.2 Customer Focus

Customer focus is achieved by the following:

5.3 Company Policy

It is the objective of this policy to:

It is the objective of this policy to:

It is the objective of this policy to:

5.4.1 Company objectives

5.4.2 Integrated Management System (IMS) planning

 The integrity of the Integrated Management System (IMS) is maintained when

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

5.5.2 Management Representative

5.5.3 Internal communication

Appropriate communication is established within organization. The communication takes

5.6 Management Review

5.6.2 Review Input

The meeting topics cover:

5.6.3 Review Output

 Improvement of the effectiveness of Integrated Management System (IMS) and its

6.1 Provision of resources

6.2 Human resources

6.2.2 Competence, awareness and training

6.4 Work environment

7.1 Managing Quality Aspects

7.2.1 Customer related processes

Context Diagram - Sales

Context Diagram – Customer Service

SALES C-04-81 A-04-51 WAREHOUSE

Context Diagram – Planning

PRODUCTION FINISHING SUPPLY

Context Diagram - Production/Controlling

C-05-22 C-05-28/29 C-05-30

Context Diagram – Converting

HIRADC MANAGING HSE