Need Analysis Form

Cross-Cultural HRD and Diversity

1. Have you attended any Cross-Cultural Training before?

Yes No

If yes, what did the training cover?

2. Which of the following are you more interested in, in terms of Cross-Cultural HRD and
Diversity?
 Communication (Body language, Language Barriers, Communication Styles)
 Decision Making Process Differences (Generation Gap, Attitudes and Beliefs, Gender Differences)
 Similarities and Differences Across Cultures (Need for Recognition, Self-Efficacy, Emotional Intelligence)
 Others. Please specify:____________________________________

3. How can we help to increase your current knowledge on the topic that you selected?

4. How would you like the workshop to be conducted?

Interactive Workshop Small Group Discussion Video

Powerpoint Slides Role plays A little bit of everything

5. How would you rate your current level of knowledge for the topic chosen?
Complete Newbie Amateur Intermediate Advance Expert

Thank you for your time!

 Training Analysis Results(N=29)
People that already attended Cross-Cultural Training before

The purpose of identifying experienced student in class is to create interesting training session and to
avoid the replication on the topic that they have already been trained. 12 out of 29 students were
found to have been involved in cross-cultural training. Based on this, the next survey question was
created. The question focused on which topic that the experienced students have been trained. By
asking this question, the training group can narrow down the training topic. This allow the trainers to
focus on the topic that trainee has interest in. During the data collection, 3 surveys did not answer the
question and were left out of analysis. Of the people that had cross-cultural training before (n = 5), they
were taught about Hofstedes’ communication as shown in the chart below.

Training topic for people that already attended Cross-cultural training

Training topic that more interested in Cross-Cultural HRD and Diversity

Based on the information in the pie chart above, we picked up the training topic that most students
chose. The percentage of student that chose communication is largest proportion (approximately
39percent). Similarities and differences in culture is about 33 percent, larger as compared to decision-
making process (28 percent). Hence, the topic of the workshop will focus on communication between
different cultures.

Preferable activities for workshop

The bar chart above illustrates the workshop activities that students prefer the training group to
beconducted. Reflecting on the question for this data, we did not ask people to rank theactivities in
accordance to preference. This led to the error in this data that student made three or four options in a
row. However, reflecting on the data, we identified the largest number of student chose interactive
workshop, which is 13 options. Continued with the mixed (11 options), which people like a bit of all the
methods.

Current level of audience knowledge related to cross-cultural training

According to the survey data, the largest proportion is belongs to the intermediate group which is 52%.
The percentage of the amateur group is about 31 percent, which is larger than the Advance group.
However, none of student has no knowledge about cross-cultural training or has an expert knowledge
about this. Based on that, our group decided to pay more attention on training for students in the
intermediate group, as well as interactive with the advance group to build up the discussion.
 Draft Session Plan
Session plan for training package that is to be presented

7015EHR: Cross-Cultural Communication

At the end of this session, learners will be able to:

1. Identify cultural differences in communication

2. Recognise their own communication barriers they may hold

DELIVERY LEARNER
TIMING CONDUCTED CONTENT AID
METHODS ACTIVITY
BY
Introduction to cross cultural
communication video
The trainers will introduce Name Tags
All trainees
1 min the group members, the Listening PowerPoint
involvement
training topic and discuss the Slides
main objectives of the
training session
Video Video:
A video will be played about HSBC
cross-cultural communication All trainees Watching, Culture
2 min
to raise the awareness of involvement listening differences
trainees about cross cultural Personal
communication space
Ice- Breaker: What does it
mean? Active,
A game where trainees will Alltrainees + trainers participating,
2 min
guess what does the words involvement engaging,
mean. Words will be specific listening
slang to a certain countries.
Brief explanation of cross- Power poin
cultural communication Slide Show
Introduce the training
The trainers will give brief Listening, + Video:
5 min topic and information
explanation about cross- engaging Gestures,
to the group
cultural communication and meanings
show a video and cultures
Cross cultural
communication based Role
Play:
Class will be divided into Active,
Role play/ group Instruction
10 min 2groups where one will be listening,
discussion sheets
given roles they will have to talking
enact and the other group will
be required to guess the social
interaction norms of the other

TIMING CONTENT DELIVERY LEARNER AID

 CONDUCTED
METHODS ACTIVITY
BY
Discussion and reflection: Power poin
In this segment, the trainers Slide Show
Present information to Listening,
5 min will ask the trainees to White
trainees engaging
discuss and share their board and
experience from the role play. marker
Debrief and conclusion:
The trainers will debrief the
Power poin
trainees about the key points
Listening, Slide Show
5 min in cross-cultural Trainers involvement
engaging notes and
communications and make
pens
the conclusion of the
workshop.
Evaluation and feedback
Evaluation
The trainers will do
Listening, form,
evaluation about the
5 min Everyone involvement reading, markers,
workshop and ask the trainees
writing pens,
about the feedbacks of the
Chocolates
workshop
 Resources for learning activities

Ice-Breaker Explanation:

3 slang words each from Mauritius, Indonesia, Vietnam and Singapore will shown on the slide and
trainees will have to guess the meaning of what they mean. Trainers from respective countries will
provide sentences or context in which they are often used to help in the guessing.

Role-play Instruction:
1. Class will be divided into 2 groups
2. Each group then is assigned a particular cultural identity based on being a citizen of the
country A or B.
3. One group (B) will be sent out of class while the trainers brief the group in the class (A).
4. This is when the trainers brief them on the identity that they will be adopting for this activity
5. Some time will be given for them to practice their role (2min).
6. When B comes into the room, B will be required to identify what is A’s social interaction
norm without asking about it directly.

Guidance for Country A:

1. Orientation toward touch: Touch as much as possible, stand and sit close to people,
and give a long handshake when you greet a person.
2. Orientation toward eye contact: Look other people in the eyes when you talk to
them
3. Orientation toward disclosure: You are interested only in yourself, and you love to
share yourself with other people. Talk only about yourself and what interest you. Do
not listen to other people. You do not want to understand others, you want them to
understand you. Whenever they start talking, you interrupt them and refocus the
conversation on yourself.
4. Orientation toward conflict: you like to argue for the sake of arguing so that people
will pay attention to you
5. Orientation toward helping others: You avoid helping people under any
circumstances.

Discussion and reflection guidance

1. What are the differences and similarities between your roles?

2. How did you react when you were assigned the roles? Is it difficult to act out your roles?
3. What were the communication barriers among these countries? Why did they occur?
4. How could the communication barriers be avoided or overcome?
5. What application does this exercise have for HR practitioners?
 Overview of PowerPoint Slides:

1. Topic
2. TNA Findings
3. Trainers’ introduction
4. Video
5. Learning Objectives
6. Ice breaker activity
7. The importance of Cross-Cultural Communication training
8. Pictures
9. Video
10. Role Play
11. Class discussion
12. Cross-Cultural Communication barriers
13. Tips to overcome cross-cultural communication barriers
14. Conclusion
15. Debrief
16. References

The full power point slides can be seen in Appendix

 Evaluation and Debrief

Evaluation Form:

Please answer the following questions as sincerely as possible. Honesty is the next best policy.

1. Did the workshop match your learning needs?

Yes No

If not, what was missing in the workshop?

2. How would you rank the increase of your knowledge on the topic covered after attending this
workshop?

No Increase 1 2 3 4 5 Increased Significantly

3. Did the workshop cater to your learning style?

Yes No

If not, how could we cater to suit your learning style better?

4. What would your recommendations be for future workshops?

Thank you for your time and honesty!

Debrief Questions:

1. How can I apply what I’ve learnt into practical situations?

2. What are their thoughts on our workshop and how we can improve?