Salik User Guide - V1.2english

Smart SALIK Application
User Guide
Oct 2016 – Version 1.1
SMART SALIK APPLICATION
Confidential and Proprietary 
The Information included in the document is provided solely to be used as a guideline

for SALIK.
This document is intended solely for the person or organization to whom it is addressed.
It may contain privileged and confidential information. If you are not the intended
recipient, you should not copy, distribute or take any action in reliance on it.
Trademarks and Service Marks
Apple is a registered trademark of Apple, Inc. 

Android and Google Play are trademarks of Google Inc. 
Other brands and their products are trademarks or registered trademarks of their
respective holders.
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Table of Contents
INTRODUCTION ......................................................................................................................... 5
AUDIENCE............................................................................................................................................... 5
WHICH DEVICES DOES THE MOBILE APP SUPPORT?......................................................................................... 5
OVERVIEW OF THE APP ............................................................................................................................. 5
DOWNLOAD SMART SALIK APPLICATION..................................................................................................... 5
SPLASH SCREEN......................................................................................................................... 7
HOME/LANDING SCREEN ......................................................................................................... 8
SIGN IN NOW ............................................................................................................................ 9
SIGN UP.................................................................................................................................... 11
TROUBLE SIGNING IN ............................................................................................................. 15
SIGN IN WITH DIFFERENT ACCOUNT .................................................................................... 19
SETTINGS SCREEN ................................................................................................................... 20

FINGERPRINT DISABLE............................................................................................................................. 20
OVERWRITE FINGERPRINT ....................................................................................................................... 22
SWITCH USER .......................................................................................................................... 23
FINGERPRINT/SAVED PROFILE SIGN IN ................................................................................. 24
DASHBOARD ............................................................................................................................ 29
SLIDE MENU ............................................................................................................................. 31

PROFILE................................................................................................................................................ 32
Add New Number ...................................................................................................................... 34
Edit Number ................................................................................................................................ 38
Delete Number ........................................................................................................................... 40
Add/Change Profile Photo ....................................................................................................... 42
RECHARGE ............................................................................................................................................ 43
Pre Login Recharge ................................................................................................................... 43
Pre Login Online Payment ....................................................................................................... 48
Post Login Recharge.................................................................................................................. 49
Post Login Online Payment ..................................................................................................... 55
Sync Profile .................................................................................................................................. 59
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Add Recharge Profile ................................................................................................................ 63

TRIPS ................................................................................................................................................... 68
Search Trips ................................................................................................................................. 69
Trips List and Details ................................................................................................................. 72
VEHICLE ............................................................................................................................................... 78
Search Vehicle............................................................................................................................. 79
Vehicle List and Details ............................................................................................................. 81
Add a Vehicle.............................................................................................................................. 85
Remove Vehicle .......................................................................................................................... 88
TAG ACTIVATION ................................................................................................................................... 91
VIOLATIONS/DISPUTE ............................................................................................................................. 95
Create Dispute .......................................................................................................................... 102
CONTACT US ....................................................................................................................................... 106
LOCATIONS ......................................................................................................................................... 108
FEEDBACK ........................................................................................................................................... 111
HELP & SUPPORT ................................................................................................................................. 113
ABOUT ............................................................................................................................................... 115
SETTINGS ............................................................................................................................................ 116
Pre Login Settings .................................................................................................................... 116
Post Login Settings .................................................................................................................. 117
LOGOUT ............................................................................................................................................. 119
NOTIFICATIONS ..................................................................................................................... 120
HAPPINESS METER ................................................................................................................ 122
WATCHES ............................................................................................................................... 124

APPLE WATCH..................................................................................................................................... 124
ANDROID WEAR .................................................................................................................................. 125
ABOUT THIS USER GUIDE ..................................................................................................... 126

ABOUT SALIK ..................................................................................................................................... 126
NOTICE .............................................................................................................................................. 126
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Introduction
The Smart SALIK Mobile Application User Guide is intended to help you interact with
SALIK more quickly and efficiently. It provides a step-by-step instruction on how to
download and use SALIK App. After installing the application, you will be able to manage
your SALIK account and perform balance enquiries, top-ups, view trips and much more.
Audience
This guide is intended for people who want to use their iOS/Android phones to access
SALIK interactive services for their home or business.
Which devices does the mobile app support?
You can install Smart SALIK App on any mobile devices that have iOS (iPhone, iPad, iPod,
Apple Watch) and Android (mobile phones, tablets, Android wear) operating systems.
Overview of the App
The app is designed to be easy to use, so it contains only the essential functionality
available in the web portal. For more extensive functionality, refer to the web portal and
its online help system.
This app adheres to the iOS/Android human interface guidelines for a productivity app,
so you should feel comfortable using it right away.
Download Smart SALIK Application
Depending on your mobile device, go either to App Store or Google Play and search for
the Smart SALIK app.
To find and install SALIK app for iOS:

1- On your iPhone, open App Store.  
2- Tap the Search icon.  
3- Enter SALIK in the search field.  
4- Select SALIK in the search results to go to the app page.  
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5- Follow the standard installation procedure.  
The procedure to find and install SALIK app for Android is similar.
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Splash Screen
Upon launching the application, you will be able to choose your preferred language for
one time only. After that, you can change it from the Setting Screen should you want to.
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Home/Landing Screen
Upon launching the application, you will be able to navigate through most of the SALIK
app’s functionalities.
Once you tap “Sign in now”, you will be redirected to the sign in screen to enter your
credentials.
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Sign in Now
After tapping on “Sign In Now”, you will be asked to enter your credentials. The users
that have previously set up an Online User Account must login using the same username
& password to continue. You can choose to go back to the landing screen by tapping on
the ‘X’ on iPhone or ‘Back’ button on Android.
You can perform multiple functions from this screen such as:
 Keep me sign in: This option will keep the user signed in even if he/she closes the
application. If there are no other saved profiles, then the next time the user
launches the application, it will directly open the dashboard screen, which is the
default screen after signing in.
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 Normal sign in: This option will keep the username and picture saved, he/she will
only have to enter their password to login.
If there are multiple profiles saved, the application will redirect the user to the
saved profiles screen. Then the user will choose his profile to sign in without
entering username or password.
 Enable Fingerprint Sign In: This option will redirect the user to register his
fingerprint to be used at a later stage for sign in without username and password.
 New Online User: This option will redirect the user to the registration screen to
register a new user for SALIK.
 Trouble Signing in: This option will allow the user to retrieve her/his username or
password in case he/she forgets any of them.
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Sign Up
If you have not been able to create an online user account yet, you will be able to do so
via the app. You will be able to manage your SALIK account online after having signed
up through Smart SALIK.
 Starting from the Home Screen, you will tap on the “Sign in Now” button. The
button for “New Online User”, which will always be located at the bottom of the
screen, will be available on the sign in or on the selection of accounts screens.
 Once you tap on the New Online User button, you will be redirected to a new
screen. You will be able to “Sign Up with Account Number”.
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a. If User taps on “Sign Up with Account Number”
 If you tap on the “Sign Up with Account Number”, you will need to provide your
SALIK's Account Number and the mobile number registered on your account. You
can tap on the Terms & Conditions and you will be redirected to the Terms &
Conditions details.
 You will also have the option to add a photo for your profile by tapping on the
camera icon.
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 After you tap on Next in the previous screen, you will be prompted to enter the
OTP which will be sent to the mobile number you provided.
 Upon entering the correct OTP, you will be redirected to the next screen.
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 Once redirected, you will need to type inyour preferred Username and Password
for your account. The field ‘Confirm Password’ should match the ‘Password’ input
for the validation to continue.
 After tapping the ‘Confirm’ button, successful screen will display informing you
that the process has been completed. You will then tap the‘Done’ button that will
redirect you to the ‘Sign in’ screen where you can sign in using the credentials
created earlier.
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Trouble Signing In
In case you forgot your password, you can reset it and change it to a new one.
 From ‘Home’ screen, you will tap on ‘Sign in now’. The button for “Trouble
Signing in”, which is located at the bottom, will be available on the sign in or on
the selection of accounts screens.
 Once you tap on ‘Trouble Signing in’, you will be redirected to a new screen.
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You will need to provide the required information to reset the password which will be the
‘Account Number’ and ‘Mobile Number’linked to your account.
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 Once both the details have been provided in the previous screen, you will tap on
‘Confirm’’ button and will be prompted to enter the OTP which is sent to the
mobile number provided.
 Upon entering the correct OTP, you will be redirected to the next screen.
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 You will then be able to reset your password and choose another one. You must
input your New Password and confirm it, while the username is already listed
there.
 After you provide all of the required fields, you will tap on ‘Confirm’ button and
successful screen will display confirming for the completion of the process.
 You will then tap on ‘Done’ button that will redirect you to the Sign in screen
where you can sign in with your new password.
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Sign in with different account
After launching the application, tapping on “Sign in Now”. In the account selection screen,
you may choose “Sign In With Different Account” to sign in with different username and
password. After a successful sign in, you will be able see the dashboard.
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Settings Screen
Fingerprint Disable
Once you sign-in, tap on the side menu button, and then select settings. You will be able
to
 Change Password: Selecting this option will redirect you to change the account
password process.
 Change App Language: Selecting this option will allow you to change the
application language from Arabic/English or English/Arabic.
 Fingerprint: Selecting this option will allow you to Disable the fingerprint of the
signed in user.
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Fingerprint popup screen
Once you tap on Fingerprint option, a confirmation pop-up message will appear, and you
can confirm or cancel to disable fingerprint as per your requirement.
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Overwrite Fingerprint
New Fingerprint screen
Should you require to configure a new fingerprint, you will have to put a username and
password. Then check one of the saved account boxes with the option “Enable
Fingerprint Sign in”. A pop-up message will appear to let you overwrite the related
preconfigured account.
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Switch User
Switch Account screen
After signing in, if you want to switch the account, you can tap on the slide menu, then
select switch account to open this screen and sign in with different account.
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Fingerprint/Saved Profile Sign In
Choose account - saved account Screen
After launching the application, tap on the “Sign inNow”, you will be redirected to this
screen. You will see your profile picture and a field to enter the related password. You
will be able to sign in with different account.
There are multiple options on this screen as the following:

 Trash/Bin icon: This option will let you delete the saved account from the
application.
 New Online User: This option will redirect you to registration screen to register a
new user for SALIK.
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 Trouble Signing in: This option will allow you to retrieve her/his username or
password in case he/she forgets one of them.
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Choose account – Keep me SignIn screen
After launching the application for the second time (you logged out the first time & you
chose “Keep me sign in” option), tap on the “Sign inNow”, you will be redirected to this
screen. You will see her/his profile picture and the name. Users will be able to log in with
different account.
There are multiple options on this screen as the following:

 Trash/Bin icon: This option will delete the saved account from the application.
 New Online User: This option will redirect you to registration screen to register a
new user for SALIK.
 Trouble Signing in: This option will allow you to retrieve your username or
password in case you forget one of them.
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Fingerprint Sign In screen
Once you launch the application; (if you have fingerprint login enabled on your device) a
window will pop to let you scan your fingerprint. There are multiple options on this
screen as the following:
 Password: This option will allow you to type the password in case you cancelled
the fingerprint sign in.
 New Online User: This option will redirect you to the registration screen to
register a new user for SALIK.
 Trouble Signing in: This option will allow you to retrieve your username or
password in case you forget one of them.
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Fingerprint popup screen
After the message pop-up, you shall scan your fingerprint to sign in. You can cancel this
process by clicking on “Cancel”.
 Password field: This option will allow you to type the password in case you
cancelled the fingerprint sign in.
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Dashboard
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After a successful sign in, you will be redirected to Dashboard screen. You will be able to
check your Account Balance, Recharge Account, Balance History, and other widgets.
Other options in this screen:
 Notification Icon:When you tap the notification icon on the top right of the
Dashboard screen, you will be redirected to the notifications section.
 Slide Menu Icon (Android Only): When you tap the slide menu icon on the top left
of the Dashboard screen, a slide menu will appear to allow you to navigate
through the app’s functionalities.
 Menu Bar (iOS Only): At the bottom on the screen, you will be able to see the
menu bar, which includes all the application functionalities.
 Widgets: There are widgets on your Dashboard that will display information on
your SALIK account. The Violation section on the Dashboard will only appear if
there’s a violation recorded on your SALIK account.
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Slide Menu
 Android only: After launching the application successfully, there will be a slide
menu button, which is accessible through the application. When you click on it,
you will be able to navigate through the full application functionalities.
 iOS Only: After launching the application successfully, there will be a new menu
bar at the bottom of the screen. When you click “More”, you will be able to see
the full functionalities of the application.
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Profile
You will be able to view your personal information that is registered on your SALIK
account through the Profile section on your Smart SALIK. You can also do modification or
add new information through there.
 On Android, you can access the Profile by tapping on the profile photo, on the
top most part of the slide menu, beside the Account Name and Account Balance.
 On IOS, you can access the Profile through the More section on the menu bar at
the bottom of the screen.
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Your Profile will display various account information. There are also several functions that
can be done on the Profile section.
 Add New Number

 Edit Number
 Delete Number
 Add/Change Profile Photo
You can add multiple phone numbers to your profile but you can only set one as a
primary number for the account. It should be a mobile number because it will receive all
SALIK notifications and will be used for any customer communications.
The number that you set as the primary number will be indicated as “Default” and cannot
be deleted, unless you assign a different mobile number as the new primary number.
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Add New Number
 On Android, you can add a new number by tapping on the (+) button at the
bottom right of the screen.
 On iOS, you can add a new number by tapping on the (+) button at the top right
of the screen.
 Once you tap on the (+) button, you will be redirected to the next screen showing
the fields that needed to be filled.
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a. If you want to add a new number
 You will select the Type from the list (Mobile, Work Phone, Home Phone, Fax,
Pager, Office), enter the country code and the number that you want to add.
 After you input the necessary details, on Android you will tap on Save and on iOS
you will tap on Done, then the new number will reflect on your profile.
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b. If you want to add a new number and Set it as Default
Should you want to add a Default Number for your SALIK account, you will need to
select “Mobile” as the type then enter the country code and mobile number. You can
only set one number as default and it should be a mobile number since it will receive all
the SALIK notifications.
After you input the necessary details, you will need to toggle the switch beside the SET
DEFAULT. A message will display informing you about setting the added number to a
primary number.
Once you provide all of the required fields, on Android you will tap on Save and on iOS
you will tap on Done. Before the completion of the process, you will be prompted to
input OTP that is sent on the registered mobile number. Upon entering the correct OTP,
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the new default number you added will reflect on your profile. A happiness meter will
display after the process.
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Edit Number
 On Android, you can edit an existing number by tapping on the edit (pencil like)
icon beside the number that you want to edit.
 On iOS, you can edit an existing number by sliding the number to the left to see
the 'Edit' button.
 Once you tap on edit button/icon, you will be redirected to the next screen
showing the fields where you can edit the number.
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You can change the Type for the existing number that you want to modify (Mobile, Work
Phone, Home Phone, Fax, Pager, Office) or edit the country code or number.
After you modify the details, on Android you will tap on Save and on iOS you will tap on
Done, then the modified number will reflect already on your profile.
If you edit your default number, you will follow the same process but after tapping on
Save for Android and Done for iOS, you will be prompted first to enter the OTP that is
sent on your registered mobile number before completing the process. Upon entering
the correct OTP, the modified number will reflect already on your profile. A happiness
meter will occur after the process.
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Delete Number
 On Android, you can delete an existing number by tapping on the delete (trash)
icon beside the number that you want to edit.
 On iOS, you can delete an existing number by sliding the number to the left to
see the 'Delete button'.
Once you tap on delete button/icon, a pop up message will show to assure that you
want to delete the number. You can either proceed with the deletion or cancel it. If
you tap on ok, the number you selected will be deleted from your profile, while
tapping on cancel will keep the number.Happiness Meter will display once the
deletion of the contact number is successful.
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For the default number that you assign, you will not be able to delete it. You can
either change it to a different number or assign an existing mobile number on your
profile, afterwards you can delete it. As long as the number is not set as the default
number, you can delete it from your profile.
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Add/Change Profile Photo
On your Profile, you can add or change an existing profile photo on your account. If you
haven’t added a profile photo yet you just need to tap on the camera icon. If you already
added a photo, just tap on the photo itself and you can select a new photo for your
profile.
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Recharge
Pre Login Recharge
Recharging your account or others account can be done even when you are signed in or
not. If you want to do a recharge process without the need of signing in, just tap on the
Recharge from the Home screen and it will redirect you to the next screen.
You can choose your payment method when recharging a SALIK account by tapping the
arrow button on the side. Then just tap on the 'Get Started' button to proceed with the
recharge process.
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After you tap on the Get Started, it will redirect you on the Recharge Profile list. You may
select any of the profiles that you wish to recharge or simply enter the name in the
search field. You can also add a new recharge profile by tapping the (+) button for
Android, or Add Recharge Profile button for iOS.
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a. Recharge using the Account Number
Once you have chosen the profile you want to recharge, you will be redirected to the
next screen. You will need to enter the recharge number that you purchased from the
point of sales or alternately scan the number by clicking on the Camera icon.
OCR Feature
You just need to tap on the camera icon and it will be activated. The feature will launch
the device camera which will scan the number. The OCR identifies the number and fills-in
the field.
If you change your mind and wish to select another profile you may do so by simply
clicking on the down arrow button next to the profile name.
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After you input the recharge number, tap on the Confirm button to proceed with the
recharge. If you are recharging using the account number, the recharge process will only
go with SMS if account number is the criteria and if plate number is the criteria.
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b. Recharge using the plate and mobile number
If you are recharging using the plate and mobile number, you will need to make sure
that you have an internet connection. If not, then the recharge process will not proceed.
Once you have settled all of the necessary details, you tap on the Confirm button and a
successful screen will display informing you that the process has been completed. You
will then tap on Done button and a happiness meter will show.
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Pre Login Online Payment
Recharging your SALIK account can also be done through Online Payment. If you are not
signed in to your account, and you tap on the Recharge from the Home screen, it will
redirect you to the next screen. You can choose your payment method when recharging
a SALIK account by tapping the arrow button on the side.
Once you tap on the arrow button on the side, there will be an option for Online
Payment. The screen will display informing you that you will need to sign in to your
account to process Online Payment. Once you tap on the Sign in button, you will be
redirected to Sign in screen and prompted for you to sign in to your account to process
recharge through Online Payment.
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Post Login Recharge

Recharge My Account
On Android, you can access the Recharge by going through the slide menu then tap on
Recharge from the list.
On iOS, you can access the Recharge on the menu bar at the bottom of the screen.
When you are signed in to your application, there will be two options of recharging an
account, 'Recharge my account' and 'Recharge other account'. If you want to recharge
your own account, tap on the 'Recharge my account' button and it will redirect you to
the next screen.
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Your account details will be filled-in already at the top of the screen, indicating your
account name and account number. You will need to enter the recharge number that you
purchased from the point of sales or alternately scan the number by clicking on the
camera icon.
OCR Feature
the device camera which will scan the number. The OCR identifies the number and
populates the field.
will then tap on Done button and a happiness meter will show.
Recharge Other Account
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On Android, you can access the Recharge by going through the slide menu then tap on
Recharge from the list.
On iOS, you can access the Recharge on the menu bar at the bottom of the screen.
When you are signed in to your application, there will be two options of recharging an
account, 'Recharge my account' and 'Recharge other account'. If you want to recharge
other account, tap on the 'Recharge other account' button and it will redirect you to the
next screen.
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After you tap on the Recharge other account button, it will redirect you on the Recharge
Profile list. You may select any of the profiles that you wish to recharge or simply enter
the name in the search field. You can also add a new recharge profile by tapping the (+)
button for Android, or Add Recharge Profile button for iOS.
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a. Recharge using the Account Number
Once you have chosen the profile you want to recharge, you will be redirected to the
next screen. You will need to enter the recharge number that you purchased from the
point of sales or alternately scan the number by clicking on the Camera icon.
OCR Feature
the device camera which will scan the number. The OCR identifies the number and
If you change your mind and wish to select another profile you may do so by simply
clicking on the down arrow button next to the profile name.
b. Recharge using the plate and mobile number
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If you are recharging using the plate number and mobile, you will need to make sure
that you have internet connection. If not, then the recharge process will not proceed.
will then tap on Done button and Happiness Meter will show after the completion of the
process.
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Post Login Online Payment

Recharge My Account
Recharging your SALIK account through Online Payment can only be done if you are
signed in to your account.
On Android, you can access the Online Payment for recharging by going through the
slide menu then tap on Recharge from the list. You can choose your payment by tapping
the arrow button on the side. Once you’re on the Online Payment screen, tap on the
Recharge my account and you will be redirected to the next screen.
On iOS, you can access the Online Payment by tapping the Recharge on the menu bar at
the bottom of the screen. You can choose your payment by tapping the arrow button on
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the side. Once you’re on the Online Payment screen, tap on the Recharge my account
and you will be redirected to the next screen.
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Your account name will be filled-in already at the top of the screen. You will need to
enter the amount on how much you want to recharge your SALIK account. A guide on
how much amount you can recharge for Online Payment is indicated on the screen.
Once you have settled all of the necessary details, you tap on the Next button and you
will be redirected to the next screen.
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You will provide the payment details for the Online Payment you are processing and
once all of the required fields have been filled up, you will tap on Pay button. A
will then tap on Done button and Happiness Meter will show after the completion of the
process.
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Sync Profile
If you are in the process of recharging an account while you are signed in and the
account details have not been sync yet on your SALIK account, you will need to sync the
recharge profile first.
There will be two ways of syncing a recharge profile. Sync All will be the button on the
top right corner and sync individual profile will be the up/down arrow button beside the
name. The Import Profiles section is the recharge profile that you can sync. You can sync
all at once or do it individually.
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Once you tap on the sync button, the recharge profile will be added on the profiles
saved on your account. If the profile will encounter an error and will not be sync, there
will be a red notification symbol on the side of the name. You can view the error once
you tap on the recharge profile and edit it.
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Once you tap on the recharge profile, you will see at the bottom the error message that
the profile encountered while you are syncing it. If it has to do something with the
account details provided on the profile, you can edit it by tapping on the Edit button on
the top right corner and correct the information. Once you are done, just tap on the
Confirm button and it will redirect you back on the recharge profile list.
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If you are able to correct the necessary details regarding the profile, the sync symbol will
appear beside the name that you can sync.
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Add Recharge Profile
On Android, you can add a new recharge profile by tapping on the (+) button on the
bottom right of the screen.
On iOS, you can add a new recharge profile by tapping on the 'Add Recharge Profile'
button on the bottom of the screen.
If you are in the process of recharging an account, and the account details have not been
added yet on your SALIK account, you will need to add it as a recharge profile first. Once
you tap on the add button, depending on your platform, it will redirect you to the next
screen.
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a. Add recharge profile with plate details and mobile number
There will be two ways of adding a recharge profile. You can either provide the plate
details and mobile number of the profile you would like to add, or add them by
providing the account and PIN number.
By adding the recharge profile using plate details and mobile number, you need to
provide the required details. Adding the photo on this step is optional.
Once you are done providing the necessary details, you just need to tap on the Add
Recharge Profile at the bottom of the screen.
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If you only added the plate details and mobile number for the recharge profile, a pop up
message will display informing you that it will be beneficial if you can add also the
account and PIN number so you can recharge the profile even if you are offline. But if
you do not want to add the account and PIN number for now, you can still continue with
the process and just tap on 'Later'. The profile will still be added and you can recharge it.
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b. Add recharge profile with account and PIN number
By adding the recharge profile using account and PIN number,you can recharge the
profile even if you are offline. You need to provide the required details and adding the
photo on this step is optional.
Once you are done providing the necessary details, you just need to tap on the Add
Recharge Profile at the bottom of the screen.
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If you just added the account and PIN number, a pop up message will display informing
you that it will be beneficial if you can add also the plate details and mobile number to
complete the profile. But if you do not want to add the plate details and mobile number
for now, you can still continue with the process and just tap on 'Later'. The profile will
still be added and you can recharge it.
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Trips
You can search and view your trips history that have been made through the SALIK toll
gates through the Trips section on your application. The feature will only be available if
you are signed in to your account.
 On Android, you can access the Trips by going through the slide menu then tap
on 'Trips' from the list.
 On iOS, you can access the Trips through the More section on the menu bar at
the bottom of the screen, then tap on 'Trips' from the list.
 Once you tap the Trips from the menu, you will be redirected to a new screen. On
the Trips section, you can search and view your trips history and details.
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Search Trips
You can search for a specific trip details using the filter on the trips search. You can
access the trips search by tapping the search icon on the top right corner on the screen.
You can search using the time period, type of trips and tag/plate details.
All of the filter can be modified depending on what specific trip details you would like to
search for.
 Custom Date: Through this filter, you can specify a specific from date and to date.
 Type of trips: Through this filter, you can specify if you want to search for specific
type of trips. Selection includes all Trips, Trips Charged and Trips Not Charged.
 Tags / Plate: Through this filter, you can specify if you want to search for all tags
and plates under your account, for a specific tag number or a specific plate detail.
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Once you set the filter for the trips you want to search, you will tap on the Search button
located at the bottom of the screen and you will be redirected to the next screen. It will
show the trip list for the specific filter you set on the trips search.
The details will show as follows for every trip history.

 Plate Details: It indicates the plate code and number for the specific vehicle that
made that transaction.
 Tag: It indicates the tag number associated to the plate details of that vehicle.
 Transaction ID: It indicates the transaction ID of your vehicle passed through the
SALIK toll gate.
 Trip Date and Time: It indicates the date and time of your vehicle passed through
SALIK toll gate.
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 Location – Direction: It indicates the location and direction of the SALIK toll gate
that you passed through.
 Amount: It indicates the amount charged on your SALIK account when you passed
through the SALIK toll gate.
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Trips List and Details

a. Trips list without unpaid trips
If you access your trips history on your application, you will see a list of allthe trip
transactions, starting from the current date, of all the vehicles registered on your SALIK
account.
The details will show as follows for every trip history.

made that transaction.
 Transaction ID: It indicates the transaction ID from when your vehicle passed
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 Trip Date and Time: It indicates the date and time of when your vehicle passed
through SALIK toll gate.
 Amount: It indicates the amount of how much was charged on your SALIK
account when you passed through the SALIK toll gate.
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b. Trips list with unpaid trips
For every instance that your vehicle passed through the SALIK toll gate, it will correspond
an amount and it will be recorded on your SALIK account. But if your SALIK account
balance is not sufficient when you passed through the SALIK toll gate, it will be recorded
as UNPAID TRIPS and it will be shown above your trip list. The trip list will still show the
same trip details, starting from the current date, for all of the vehicles that is registered
on your SALIK account, but above it will show the unpaid trip details.
This Unpaid Trips detail will only display if your account has a record of any unpaid
trips.The details will show as follows for every unpaid trip details.
 Unpaid Trips: It indicates the number of unpaid trips recorded on your SALIK
account.
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 Trip Date / Time: It indicates the date and time of the unpaid trip. If there is more
than one unpaid trip, the one that will show here is the unpaid trip that is already
close to becoming a violation.
 Timer:The timer indicates how much time is remaining for this trip to be violated.
 Total Payment: It indicates the minimum total amount that needs to be recharged
to settle the unpaid trips.
 Recharge: If you want to recharge your SALIK account, you can just tap on the
recharge button and it will take you to the recharge process.
 Show All: If there is more than one unpaid trip in your SALIK account, just tap on
the Show All button and it will display a list of all of the unpaid trips.
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c. Show all unpaid trips
If there's more than one unpaid trip on your SALIK account, you can view the complete
list once you tap on the Show All. You will be redirected to a new screen and there are
two section on it.
On the top most part, it will display the

 Total Amount: It indicates the total amount of allthe unpaid trips on your SALIK
account.
 Recharge: If you want to recharge your SALIK account, you can just tap on the
recharge button and it will take you to the recharge process.
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Below Recharge, the unpaid trips will be listed.
made the transaction.
 Transaction ID: It indicates the transaction ID of the trip when your vehicle passed
 Trip Date and Time: It indicates the date and time of the trip when your vehicle
passed through SALIK toll gate.
 Amount: It indicates the amount that was charged on your SALIK account when
you passed through the SALIK toll gate.
 Remaining Time: It indicates the time left for the unpaid trip become a violation if
you will not recharge your SALIK account with enough balance.
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Vehicle
You can search and view all the vehicles that is under your SALIK account. You also have
the access to add a new vehicle or remove a vehicle from your account.
On Android, you can access the Vehicle by going through the slide menu then tap on
'Vehicle' from the list.
On IOS, you can access the Vehicle through the More section on the menu bar at the
bottom of the screen, then tap on 'Vehicle' from the list.
Once you tap the Vehicle from the menu, you will be redirected to a new screen. On the
Vehicle section, you can do different functionalities regarding the vehicles you added to
your account on the application.
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Search Vehicle
a. Search using tag number
You can either search using the tag number or plate details of the vehicle.
Using tag number:

Tag Number: By selecting this option, you can search for a specific tag number of your
vehicle and it will show the vehicle detail corresponding to it.
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b. Search using plate details
Using plate details, you will be asked to provide the following.

 Country
 Emirate
 Category
 Plate Code and Plate Number
After providing the necessary details, you can just tap on the Search button and it will
redirect you to the next screen displaying the vehicle search result.
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Vehicle List and Details

a. Vehicle List
You can view all of the vehicles you added on your account through the Vehicle section
on your application. Once you navigate on your vehicle section, it will display the vehicle
or list of vehicles on your SALIK account.
On the Vehicle section, you will be able to

 Search Vehicle: You can tap on the search icon on the top right corner and you
will be redirected to the search vehicle screen.
 Vehicle List: You will see the vehicle or list of vehicle associated to your SALIK
account and once you tap on it you will be redirected to the vehicle details.
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 Add Vehicle: You can tap on the (+) button and you will be redirected to the add
a vehicle process.
 Remove Vehicle: You will be able to remove the vehicle on your SALIK account.
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b. Vehicle Details
Once you tap the vehicle from the vehicle list, you will be redirected on the vehicle
details screen. The vehicle details are separated into three sections all pertaining about
the chosen vehicle.
The sections are

 Vehicle Details: By going through this section, you will be able to see the details
regarding the vehicle.
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 Trips: By going through this section, you will be able to see the trips history for
that specific vehicle only.
 Violations: By going through this section, you will be able to see the violation, if
any, for that specific vehicle only.
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Add a Vehicle
On Android, you can add a vehicle by tapping on the (+) button on the bottom right of
the screen.
On iOS, you can add a vehicle by tapping on the (+) button on the top right of the
screen.
Once you tap on the (+) button, a pop up message will appear if you want to “Buy a tag”
or “Add a Vehicle”. If you want to proceed on adding a vehicle, just tap on the “Add a
vehicle”, and you will be redirected to the next screen.
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You will need to provide the necessary information regarding the addition of the vehicle.
The T.C. number and tag number can be added in two ways. One is by typing the
number and the other one is with the use of OCR.
 On Android, once you type on the T.C. Number section, a dropdown will appear
with the list of the existing TC number and you can tap on the information if you
want to select it. If you will need to enter a new one, type the T.C. number or use
the OCR feature.
 On iOS, you can tap on the dropdown arrow on the side and the existing T.C.
number will show where you can select on the list. If you will need to enter a new
one, type the T.C. number or use the OCR feature.
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OCR Feature
the device camera allowing you to scan the number. The OCR identifies the number and
After you input the necessary details, tap on Next button and you will be redirected to
the next screen.
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The next screen will show where you can add the details of your vehicle. If the vehicle is
registered in Dubai, then all of the vehicle details will pre populate. If the vehicle is not
registered in Dubai, you will have to provide the vehicle details. You can add a photo of
the vehicle on the provided section at the top, but this is optional.
Once you provided all of the required information, you just need to tap on the Confirm
button and successful screen will display informing you that the process has been
completed. You will then tap on Done button and a Happiness Meter will show.
Remove Vehicle
 On Android, from the slidemenu you will go to the Vehicle section if you want to
remove a vehicle on your Salik account. From the Vehicle screen, you can remove
a vehicle by tapping and holding the vehicle from the vehicle list. A pop up
message will show to ensure if you really want to remove the vehicle.
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 On iOS, tap on More on the menu tab at the bottom of the screen then tap on
the Vehicle section. Once you tap on the Vehicle you will be redirected to the
next screen where you can remove a vehicle on your Salik account. You can
remove a vehicle by sliding to the left from the list. A Delete button will show and
you can tap on it if you are sure that you want to remove that vehicle.
 You can remove a vehicle on your SALIK account through this feature. Once you
tap on OK from the pop up message on Android or Delete button on iOS, you
will be redirected to the next screen that will process the removal of the vehicle.
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A message will be displayed informing, the removal of the vehicle. Once you are sure
that you want to remove the vehicle, you just need to tap on the Delete button.
Before the completion of the process, you will be prompted to input OTP that is sent on
the registered mobile number. Upon entering the correct OTP, a successful screen will
display informing you that the process has been completed. You will then tap on Done
button and a happiness meter will show.
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Tag Activation
Using Tag Activation, you can register tag online. You can go to this option from Home
screen. You should accept the Terms & conditions to proceed.
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You are requested to fill the Basic information.
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Please enter OTP received on registered mobile number.
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The next screen will show where you can add the details of your vehicle. If the vehicle is
registered in Dubai, then all of the vehicle will pre populate. If the vehicle is not
registered in Dubai, then all of the vehicle will pre populate. If the vehicle is not
registered in Dubai, you will have to provide the vehicle details.
Once you provided all of the required information, you just need to tap on the Confirm
button and successful screen will display informing you that the process has been
completed. You will then tap on Done button and Happiness Meter will show.
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Violations/Dispute
You can see the violations and create dispute for the relevant violation by going to this
option from Home or by going to slide menu (Android) or menu (iOS) after login.
Whether you are guest user or signed in user, you can search for a specific violation or
dispute on your account.
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If you are a guest, you can search for a violation or dispute by tapping the
Violation/Dispute from the Home screen. You will be redirected to the next screen where
the filter to search for either a violation or dispute is displayed. You will need to tap on
the dropdown to choose if you want to search for a violation or dispute. Once you have
chosen, you will need to enter the date and vehicle details for searching a violation or
dispute number for search dispute. Once done, tap on the Search button and you will be
redirected to the search result screen.
If you are a signed in user, you can search for a violation or dispute by tapping the
Violation/Dispute by going to slide menu (Android) or More section (IOS) after login.
Once you are on the screen of Violation/Dispute, tap on the Search icon at the top right
of the screen and you will be redirected to the next screen where the filter to search for
either a violation or dispute is displayed. You will need to tap on the dropdown to
choose if you want to search for a violation or dispute. Once you have chosen, you will
need to enter the date and vehicle details for searching a violation or dispute number for
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search dispute. Once done, tap on the Search button and you will be redirected to the
search result screen.
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If you are logged in user, you will be to see all the vehicles and on click you will be able
to see all corresponding violations.
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You will be able to see all the violations. Please click on create icon (Android) and Create
Dispute button (iOS) if you wish to create a dispute.
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You can click on the particular violations to see the details. You can also view the dispute
details or can create dispute from here.
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You can click create icon on Android or Click on the Create a Dispute button in iOS
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Create Dispute
If you are a guest user, you will be redirected first to the screen where you need to
provide your details. Once done, you will tap on the Next button and you will be
redirected on the next screen. Please note that you can create disputes only within 120
days from the start of violations.
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If you are a guest user, this will be the next screen after you tap on the Next button. You
will select the refund method and select the reason for the violation/violations to be
disputed.
If you are signed in to your account, you will be redirected to this screen once you tap
on the Create Dispute button. You will select the refund method and select the reason
for the violation/violations to be disputed.
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After you input the necessary details for your dispute, you will tap on the next button
and will be redirected on the next screen.
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The next screen will be the confirmation screen which will show all of the violation that
you selected to be disputed and the information for the preferred refund method. Once
you have reviewed all of the information, you will tap on the Confirm button.
If you are a guest user, after you tap on the Confirm button, you will be prompted to
input OTP that is sent on the registered mobile number. Upon entering the correct OTP,
successful message will display informing you that the process has been completed. You
will then tap on Done button and Happiness Meter will show.
If you are signed in to your account, after you tap on the Confirm button, successful
message will display informing you that the process has been completed. You will then
tap on Done button and Happiness Meter will show.
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Contact Us
Pre-Login Contact us screen
From the home/landing screen, you can select ‘Contact us’ option from the list. You will
be able to see all the contact details for SALIK. Once you tap on Email Us, Call Us, and
International, a pop up message to confirm calling or sending an email.
Other options will be:
 ‘Take me there’ icon: This icon will be allocated at the top right screen, once you
tap on it, the application will open Google map to let you navigate to SALIK main
office.
 ‘Social Media’ Icons: These options will allow you to visit SALIK pages on social
media websites like Facebook, Twitter, YouTube and Instagram.
Post-Login Contact us screen
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Once you sign-in, you will be able to access “Contact us” by tapping on the slide menu
and select “Contact Us”. You will be able to see all the contact details for SALIK. Once
you tap on Email Us, Call Us, and International; a pop up message to confirm calling or
sending an email.
Other options will be:
 ‘Take me there’ icon: This icon will be allocated at the top right screen, once you
tap on it, the application will open Google map to let you navigate to SALIK main
office.
 ‘Social Media’ Icons: These options will allow you to visit SALIK pages on social
media websites like Facebook, Twitter, YouTube and Instagram.
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Locations
You can access “locations” by tapping on the list menu on home/landing screen. A map
view of all service centers on Dubai will show. You can view the list once you tap on the
list icon on the top right.
For the Post Sign in screen, the slide menu for Android and the menu bar for iOS will be
available.
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Details locations screen
You can access “locations” by tapping on the list menu on home/landing screen. After
tapping on one of the location icons on the map view/ list view, you will see the detailed
view for that service center/gate.
available.
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Gates locations screen
You can access “locations” by tapping on the list menu on home/landing screen. You can
see the location of all Gates by tapping on the “Gates tab”. After tapping on one of the
location icons on the map view/ list view, you will see the detailed view for that service
center/gate.
available.
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Feedback
You can access “Feedback” by tapping on the list menu on home/landing screen. You will
have to select the enquiry type and fill up your personal details (Name, email address,
and mobile number). After that you shall enter your feedback and you may attach some
images and submit.
For the Post Sign in screen, selecting “feedback” will be from the slide menu for Android
and “More” in the menu bar for iOS. Plus, all your personal details will be auto filled,
while you only need to select the inquiry type, fill your feedback and attach
images/captcha.
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Once you finish, a confirmation screen will be displayed.
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Help & Support
You can access “Help & Support” section by selecting & tapping on the list menu on
home/landing screen. There will be sections which, you can access and read if you need
any help. Tapping on one of these sections will redirect you to read the full instructions.
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For the Post Sign in screen, selecting “Help & Support” will be from the slide menu for
Android and “More” in the menu bar for iOS.
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About
You can access “About” section by selecting & tapping on the list menu on
home/landing screen. There will be sections, which you can access and read if you need
any help. Tapping on one of these sections will redirect you to read the full details.
For the Post Sign in screen, selecting “about” will be from the slide menu for Android
and “More” in the menu bar for iOS.
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Settings
The Settings feature will allow you to modify some of the functionalities on your app. The
options are different if you are signed in or not on your account.
Pre Login Settings
On the pre login settings, you will be able to change:
 Language: By selecting this option, you can change the application's language
from Arabic/English or English/Arabic.
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Post Login Settings
 On Android, you can access the Settings by going through the slide menu then
tap on Settings from the list.
 On iOS, you can access the Settings through the More section on the menu bar at
the bottom of the screen.
 If you are signed in to your account, you can also access the Settings for the
application. The options available for the post login settings are different
compared when you are not signed in to your account.
a. Change Password: By selecting this option, you will be redirected to a

process where you can change your account's password.
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b. Language: By selecting this option, you can change the application's

language from Arabic/English or English/Arabic.
c. Fingerprint: This option will only be available if you are signing in your
account using your fingerprint. You can disable your fingerprint as your
sign in option through this setting.
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Logout
 Android Only: If you wish to log out from the application, you will tap on the slide
menu and select Logout option to be redirected to home screen.
 iOS Only: If you wish to log out from the application, you will tap on “More”
option on the menu bar then select the log out option to be redirected to home
screen.
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Notifications
You can see the notification icon at the top right of the screen. Once you tap on it, you
will be able to see all the notifications.
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Phone Notification
If you installed the application and enable the notification access for it, you will start
receiving notifications related to the application (new update, new service, or other
campaigns).
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Happiness Meter
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Happiness meter will appear after you launch the application or after finishing a
transaction/service. You will be able to share your experience about the application.
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Watches
Apple Watch
After the application is installed on iPhone, go to Watch application on iPhone. Under

"My Watch" tab scroll down to see the applications installed on iPhone that are
supporting Watch. Click on Smart SALIK Application and then turn on the switch "Show
App on Apple Watch" after which the application will start installing on the paired watch.
Please make sure the Bluetooth of the iPhone is turned On.
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Android Wear
In Android after the phone is paired with the watch, if you install the Smart SALIK
application from play store and if the application supports the Android wear then it will
automatically install, although sometimes it might take 10 to 15 min to sync the
applications on watch.
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About This User Guide
The information contained herein is proprietary and confidential and cannot be disclosed
or duplicated without the prior written consent of SALIK.
About SALIK
SALIK, meaning open or clear, is Dubai’s road toll collection system. First launched in July
2007, SALIK is a free flow tolling system that operates without toll booths, barriers or
gates, allowing traffic to move freely through tolling points at highway speeds.
The heart of the system is the SALIK tag which is attached to the vehicle windshield and
utilizes the latest Radio Frequency Identification (RFID) technology to positively identify
the vehicle as it passes through a SALIK tolling point.
Notice
Although reasonable effort is made to ensure that the information in this document is
complete and accurate at the time of release, SALIK, cannot assume responsibility for any
existing errors. Changes and/or corrections to the information contained in this
document may be incorporated in future versions.
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Smart SALIK Application

Confidential and Proprietary

The Information included in the document is provided solely to be used as a guideline

Trademarks and Service Marks

Apple is a registered trademark of Apple, Inc.

Oct-2016 Ver. 1.1 2

HOME/LANDING SCREEN ......................................................................................................... 8

SIGN IN NOW ............................................................................................................................ 9

TROUBLE SIGNING IN ............................................................................................................. 15

SIGN IN WITH DIFFERENT ACCOUNT .................................................................................... 19

SETTINGS SCREEN ................................................................................................................... 20

SWITCH USER .......................................................................................................................... 23

FINGERPRINT/SAVED PROFILE SIGN IN ................................................................................. 24

SLIDE MENU ............................................................................................................................. 31

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Add Recharge Profile ................................................................................................................ 63

NOTIFICATIONS ..................................................................................................................... 120

HAPPINESS METER ................................................................................................................ 122

WATCHES ............................................................................................................................... 124

ABOUT THIS USER GUIDE ..................................................................................................... 126

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Which devices does the mobile app support?

Overview of the App

Download Smart SALIK Application

To find and install SALIK app for iOS:

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5- Follow the standard installation procedure.

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a. If User taps on “Sign Up with Account Number”

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Sign in with different account

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Fingerprint popup screen

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New Fingerprint screen

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Switch Account screen

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Fingerprint/Saved Profile Sign In

Choose account - saved account Screen

There are multiple options on this screen as the following:

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Choose account – Keep me SignIn screen

There are multiple options on this screen as the following:

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Fingerprint Sign In screen

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Fingerprint popup screen

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Confidential and Proprietary 

Apple is a registered trademark of Apple, Inc. 

5- Follow the standard installation procedure.  