(I) Research Methodology Subject Code - MB0034

Unit 1: An Introduction to Research

• Meaning of research Unit 7: Sources of Data
• Purpose of research • Primary sources of data
• Types of research • Advantages and disadvantages of primary data
• Significance of research in Social and Business • Methods of collecting primary data
Sciences • Secondary sources of data
Unit 2: Selection and Formulation of a research • Advantages and disadvantages of secondary data
problem • Classification and sources of secondary data.
• Choosing the problem Unit 8: Observation
• Review of literature • Meaning
• Formulating the problem • General characteristics of observation method
• Criteria of a good research problem • Process of observation
Unit 3: Hypothesis • Types of observation
• Introduction • Prerequisites of observation
• Meaning and Examples of hypothesis • Advantages and limitations of observation
• Use of observation in business research
• Hypothesis tested
Unit 9: Schedules and Questionnaire
• Types of hypothesis
• Meaning
• Null hypothesis • Types
• Formulation hypothesis • Process of data collection
• Need for having a working hypothesis • Importance of questionnaire
• Problems in formulation of hypothesis • Distinction between schedules and questionnaire
• Testing of hypothesis. Unit 10: Interview
Unit 4: Research Design • Meaning
• Meaning • Types of interviews
• Needs of research design • Approach to the interview
• Components of research design • Qualities of interview
• Different research designs • Merits and demerits of interview method
• Research design for studies in commerce and management • Interview techniques in business research
Unit 5: Case Study Unit 11: Processing data
• Meaning • Checking
• Assumptions of case study method • Editing
• Advantages and disadvantages of case study • Coding
method • Transcriptions and Tabulation
• Making case study effective • Data analysis
• Case study as a method of business research • Quantitative and qualitative analysis
Unit 6: Sampling Unit 12: Report writing
• Types of reports
• Meaning
• Contents; Styles of reporting
• Advantages • Steps in drafting reports
• Sampling procedure • Editing the final draft
• Characteristics of good sample Methods of sampling • Evaluating the final drafts
 (II) Legal Aspects of Business Subject Code - MB0035
Unit 1: Law of Contract • Introduction
• Introduction • Overview of the Act
• Law of Contract – Indian Contract Act 1872. • What does IT Act enable?
• Offer or Proposal • Why Cyber Law in India?
• Acceptance
• Contractual Capacity Unit 7: Arbitration and Conciliation Act 1996
• Free Consent • Introduction
• Consideration • Scheme of the Act
• Privity of Contract • Objectives of the Act
• Lawful Object • Power of Judicial Authority to Refer Parties to
Arbitration
Unit 2: Discharge of Contract • Composition of Arbitral Tribunal
• Introduction • Jurisdiction of Arbitral Tribunals
• Ways of Discharge of Contract • Conduct of Arbitral Proceedings
• Remedies for Breach • Award
• Conciliation
Unit 3: Contract of Indemnity and Guarantee • Mediation
• Introduction • Negotiation
• Contract of Indemnity
• Contract of Guarantee Unit 8: The Consumer Protection Act, 1986
• Introduction
Unit 4: Negotiable Instruments Act • Rights of Consumers
• Introduction • Consumer Complaint
• Negotiable Instruments Act • Unfair Trade Practices
• Definition & Features • Restrictive Trade Practices
• Parties to Negotiable Instruments • Consumer Disputes Redressal Agencies
• Negotiation of Negotiable Instruments • Consumer Protection Councils
• Dishonour and Discharge
Unit 9: The Shops and Establishments Act
Unit 5: Companies Act • Introduction
• Introduction • Scope and Coverage of the Act
• Companies Act, 1956 • Provisions Relating to Shops
• Types of Companies • Provisions Relating to Establishments
• Formation for a Company • Obligations and Rights of Employers and Employees
• Share Capital
• Company Management
• Meetings

Unit 6: Information Technology Act 2000

Group I – Finance
 (I) Security Analysis and Portfolio Management (Subject Code - MF0001)
Unit 1: Investment – A Conceptual Framework
• Introduction
• Meaning of Investment
• Financial and Economic Meaning of Investment
• Investment and Speculation
• Investment and Gambling
• Significance of Investment
• Features of an Investment Programme
• The Investment Process
• Risks of Investment
• Common Errors in Investment Management
• Qualities of a Smart Investor
Unit 2: Investment Environment
• Introduction
• Financial Market
• Money market – features and composition
• Capital Market – features and composition
• Stock Exchanges: NSE , BSE and OTCEI
• Stock Market Indices
• Money Market Instruments
• Capital Market Instruments
• Financial Derivatives
• Financial Intermediaries
Unit 3: Fundamental Analysis
• Introduction and Meaning
• Factors to be considered in Economy Analysis
• Economic Forecasting and Technique
• Leading Coincidental and Lagging Indicators
• Industry Analysis
• Industry Growth Cycle
• Factors Affecting Industry Performance
• Practical Exposure of an Industry Analysis
• Techniques of Industry Analysis
• Company Analysis
• Need
• Factors to be Analyzed in Company Analysis
• Chemistry of Earning
• Case Study – for Company Analysis
• Examples of Company Analysis
• Intrinsic Value of Securities
Unit 4: Technical Analysis
• Meaning and Basic Tenets
• Tools of Technical Analysis
• Dow Theory
• Charting as a Technical Tool
• Important Chart Formations or Price Patterns
• Fundamental and Technical Analysis – A Comparison
• Technical Indicators
Unit 5: Efficient Market Hypothesis
• Introduction
• Concept “Efficient Market”
• Random Walk Theory
• Assumption of Random Walk Theory
• Random walk and Efficient Market Hypothesis (EMH)
• Forms of Market Efficiency
• Empirical Tests of EMH
• Misconception about EMH with Answer
• The Random walk model – Technical Analysis and
Fundamental Analysis.
• Implication of EMH on Security Analysis and Portfolio
Management
• Critique of EMH
Unit 6: Bond and Share Analysis and Valuation
• Introduction
• Elements of Investment
• Basic valuation Models – Fundamental Approach
• Valuation of Bonds or Debentures
• Price-yield Relationship
• Risks in Debt
• Duration of Bonds
• Duration and Immunization
• Bond Portfolio Management
• Value of Preference Share
• Equity Valuation
• Equity Portfolio Management
Unit 7: Portfolio Management – Risk and Return
• Introduction
• Concept of Portfolio and Portfolio Management
• Concept of Risk and its types in Portfolio
Management
• Risk Diversification
• Measurement of Portfolio Return.
• Measurement of portfolio risk
• Optimal Portfolio
Unit 8: Markowitz Portfolio Selection Model
• Introduction to Concept Portfolio Analysis and
Diversification of Risk
• Assumption of Markowitz Model
• Efficient Frontier or Set
• Choosing Optimum Portfolio as per Markowitz
• Markowitz Diversification and Parameters
• Dominance Criteria and Corner Portfolio
• Modification to Efficient Frontier (Leveraged
Portfolio)
• Criticism to Markowitz Model
• Solved Problems
Unit 9: Sharpe: The Single Index Model
• Introduction
• Measurement of return on a individual stock
• Measurement of Portfolio Return.
• The Characteristic Line
• Measurement of Individual Stock Risk
• Measurement of Portfolio Risk
• Portfolio Risk Components and Risk Diversification
• Measurement of Return on an Individual Stock using
Regression Equation
• Optimal Portfolio – Cut off Rate
Unit 10: Capital Asset Pricing Model (CAPM)
• Introduction and Assumptions of CAPM
• Separation Theorem
• Market Portfolio
• The Efficient Set or Frontier
• The Capital Market Line (CML)
• The Security Market Line (SML)
• Inputs required for applying CAPM
• Adjusting Historical Beta
• Other Approaches to Beta Estimation
• Market and Non-market Risk
• Selected Problems
Unit 11: Factor Models and Arbitrage Pricing
Theory
(II) Mergers and Acquisitions Subject Code - MF0002
Unit 1: Introduction
• Meaning
• Introduction
• Single Factor Model and Variance
• Two Factor Model and Variance
• Practical Exposure to Factor Models
• Arbitrage Pricing Theory (APT)
• Principle of Arbitrage or Arbitrage Theory
• Graphical Representation of APT
• Model of APT
• Assumptions of the Model
• Practical Exposure
• Extension of Arbitrage to Two Factor Model
• Selected Problems
Unit 12: International Portfolio Investments
• Introduction
• Foreign Portfolio Investment: As an Alternative
Source
• Investment Avenues to Foreign Portfolio Investors
− Country Funds
− American Depository Receipts
− Global Depository Receipts
• International Equity Indices
• Emerging Markets
• International Diversification
• Risk and Return from Foreign Investing
• International Listing
• Types and characteristics
• Motives behind mergers
• Theories of mergers operating, financial and
 managerial synergy of mergers • Purchase method
• Role of industry life cycle • Procedure laid down under Indian companies act of
• Value creation in horizontal, vertical and 1956
conglomerate Unit 7: Take over defenses
mergers – change forces contributing to M & A • Financial defensive measures
activities • Coercive offers and defense
Unit 2: M & A – A strategic perspective • Anti-takeover amendments
• Merger Process • Poison pill defense
• Five-stage model -due diligence (detailed discussion) Unit 8: Legal and regulatory frame work of M &
• Methods of financing mergers-Cash offer, Share A
exchange ratio • Provisions of Company’s Act 1956,
• Mergers as a capital budgeting decision • Indian Income Tax act 1961
Unit 3: Corporate restructuring • SEBI take over code, Provisions of Competition Act.
• Meaning and Definition
• Different methods of restructuring joint ventures
• Sell off and spin off
• Divestitures
• Equity carve out
• Leveraged buy outs (LBO)
• Management buy outs
• Master limited partnerships
• Employee stock ownership plans (ESOP)
Unit 4: Valuation
• Meaning and valuation approaches
• Discounted cash flow valuation
• Relative valuation
• Valuing operating and financial synergy
• Valuing corporate control
• Valuing of LBO
Unit 5: Process of merger integration
• Organizational and human aspects
• Managerial challenges of M & A

Unit 6: Accounting for amalgamation

• Pooling of interest method
(III) Taxation Management Subject Code - MF0003
• Tax planning, Tax management and tax costing
Part A: Direct Taxes • Tax avoidance and tax evasion
Section 1 - Income Tax and Corporate tax Unit 2: Basic concepts of Income tax
• Taxable event under Income Tax Act
Unit 1: Basics of taxation management
• Incidence of income tax- tax management and • Returns and forms
planning
• Residential status- tax management and planning
Unit 3: Different sources of income
• Categorization of income as per Act
• Agriculture income
• Excluded/exempted income
Unit 4: Remuneration to employees and tax
planning
• Salaries-important provisions of the Act,
• Tax planning and management as to salaries
− by employees
− by employers
Unit 5: Income from business or profession
• Important provisions as to business/professional
income
− deductible expenses
− depreciation
− deductions from income
− set off and carry forward of losses
• Tax management and planning as to business
income
Unit 6: Other sources of income
• Rental income
• Capital gains
• Income from other sources-
Unit 7: Corporate Tax Management
• Computation of income
• rates of taxes, surcharge and cess Part B: Indirect Taxes
• interest, advance tax and refunds, Section 3 - Customs Law
• Tax Collection and deduction at source
• Returns and due dates of filing of these Returns Unit 1: Basic concepts of Customs Law
• Taxable event,
• Types of duties
Section 2 -Fringe Benefit Tax Unit 2: Classification and valuation
• Meaning of classification
Unit 8: Basic concept of FBT • Principles of classification
• Definition of terms • Valuation-rules and methods
• Incidence of tax Unit 3: Exemptions Draw Back, Incentives
Unit 9: Tax management as to FBT • Exemptions under Customs Law
• Rates for FBT • Duty Drawback
• Method of payment, • Export incentives
Section 4 - Central Excise Law Section 6 - VAT and CST

Unit 4: Basic concept of Central Excise Law
• Taxable event,
• Definitions of terms used in the Act
Unit 5: Valuation and Classification
• Rules of classification
• Rules as to valuation
Unit 6: Cenvat Credit
• Meaning and nature
• Method of obtaining cenvat credit
• Tax management and planning as to cenvat credit
Unit 7: Special provisions applicable
• SSIs and central excise
• Exporters and central excise
Unit 11: Basic concepts of VAT and CST
• Taxable event in VAT and CST
• General terms used in VAT and CST
• VAT credit –meaning and nature
Unit 12: Tax management under VAT and CST
• Procedures as to registration under VAT and CST
• Method of tax payments,
• Forms and Returns under VAT and CST

Section 5 - Service Tax

Unit 8: Basic concepts Service Tax

• Taxable event
• Important terms defined in the Act
Unit 9: category of taxable services
• Important categories
• Exemptions under each category
• Tax planning areas

Unit 10: Tax Management under service tax

• Rates of taxes
• Returns to be furnished
• Due dates for filing of returns
IV Internal Control & Audit Subject Code - MF0004
Unit 2: Techniques of Evaluation of Internal
Unit 1: An Introduction to Internal Control Controls
• Internal control-meaning & scope • ICQ and ICEQ
• Framework, principles of internal control • Flow-charts
• Features , components of internal control • Other techniques
• SOX, COSO and COBIT and other benchmarks as to Unit 3: Practical Application of Internal Controls
internal control in
Business
• Internal control for–purchases • Techniques for obtaining evidence
• Internal control for sales • Audit Procedures-Compliance and Substantive
• Internal control for cash and bank transactions Procedures
• Internal control for fixed assets • Materiality and audit risks
• Internal control for inventory • Audit techniques
• Internal control for payroll • Analytical procedures- use of ratio analysis in
Unit 4: Financial Reporting and Internal Control auditing
• Provisions of Companies Act Unit 9: Sampling in Audit
• Corporate Governance Code of SEBI of India • Need for sampling
• SOX and internal control • Sampling risks
• Other financial reporting standards as to internal • Sampling plans
control • Sampling methods
Unit 5: Accounting Standards and Internal Unit 10: Frauds and Errors
Control • Meaning and types of errors
• GAAPs and financial reporting • Meaning and types of frauds
• Indian GAAP and Accounting Standards of ICAI • Responsibility for fraud or error
• International Accounting Standards • Symptoms of frauds
Unit 6: Basics of Audit • Management frauds
• Meaning, nature of audit Unit 11: Investigations and Special Audits
• Significance of audit • Meaning and types of investigations
• Internal audit -meaning and features • Companies Act provisions
• Comparison of internal audit with Statutory audit • Forensic accounting and investigations
• Management consultancy and audit Unit 12: Audit Reports
• Investigation and audit • Types of audit reports
• Types of audit • Contents of audit reports
• Significance of audit reports
• CARO-its contents and importance.
Unit 7: Standards as to Audit Unit 13: Audit Practice Management
• Accounting Standards and Audit • Audit- plans
• Auditing Assurance Standards • Audit programmes
• Qualities of an auditor • Documentation of audit
Unit 8: Audit Evidence • Quality aspects of audit
• Meaning and nature
Group II - Marketing
(I) Sales, Distribution and Supply Chain Management Subject Code - MK0001
• Formulating personal selling strategy
Unit 1: Personal selling and sales management Unit 2: Organizing the sales department
overview • The effective sales executive
• Sales management and the business enterprise • The Sales organization
• Sales management, personal selling, salesmanship • Sales department relations
• Setting personal selling objectives • Distributive network relations
• Determining sales related marketing policies Unit 3: Sales force management
• Personal management
• Recruiting sales personnel
• Selecting sales Personnel
• Sales personnel training programmes
• Motivating sales personnel
• Compensating sales personnel
• Managing sales expenses
• Sales meeting and sales contests
Unit 4: Directing and controlling sales efforts
• The sales budget
• The Quotas
• Sales territories
• Sales control and cost analysis
Unit 5: Logistics of distribution
• Logistics and its importance
• Communication and logistics
• Functions of logistics management
• Customer services, Demand forecasting, inventory
management, materials handling, Order processing,
packaging, traffic and transportation, Warehousing
and storage
• Application of technology in logistics and channel
information systems
• Process of logistics
• Strategic management in logistics
• Domestic and global challenges of logistics
Unit 6: Channel management
• History of marketing channels
• Policies of marketing channels
• Designing marketing channels
• Assessing channel performance
• Marketing channel integration and Hybrid channel
systems
(II) Consumer Behavior Subject Code - MK0002
Unit 1: Understanding consumer Behavior
• Meaning and Definition
• Application of consumer behavior knowledge to
marketing
• Why study of consumer behavior in marketing
• Areas of study under consumer behavior
Unit 2: Consumers and market segmentation
• Recruiting channel partners and criteria
• Motivating and evaluating channel members
• Managing channel relationships
• Conflicts of channel management
Unit 7: Recent Trends in channel management
• Wholesaling
• Retailing
• Ethical and social issues in Sales and distribution
management
Unit 8: Introduction to supply chain
management
• Meaning and definition of supply chain
• Components of supply chain
• Schools of thoughts
• Process of supply chain management
• Objectives of supply chain management
Unit 9: Planning and designing supply chain
• Supply chain integration
• Forecasting in supply chain
• Managing demand and supply
• Network design
Unit 10: Coordination in supply chain
• Partnering in supply chain
• Obstacles in supply chain coordination
• Managerial leverages to achieve coordination
• Outsourcing and supply chain
• Supply chain performance
Unit 11: Issues regarding information
technology and
supply chain
• IT and supply chain
• E-business and supply chain
• Definition of market segmentation
• Bases for market segmentation
• Criteria for effective market segmentation
• Strategies of market segmentation
Unit 3: Environmental influences on consumer
behavior
• Cultures
• Subcultures
• Social class • Concept of diffusion
• Life styles • Process of innovation diffusion
Unit 4: Influence of group on consumer behavior • Managerial applications
• Social group Unit 9: Consumerism
• Reference group • Introduction
• Family • Consumer safety
Unit 5: Individual determinants of consumer • Choice
behavior • Redress
• Motivation • Environmental concerns and green marketing
• Perception • Consumer privacy
• Learning • Business response to social and ethical issues
• Attitudes Unit 10: Business buyer behavior and decisions
• Personality • Nature of business buying behavior
• Self concept etc • Business buying process
Unit 6: Consumer Decision process • Factors influencing business buying behavior
• Defining consumer Decisions • Segmentation of business markets
• Consumers as decision makers
• Consumer Decision making process
• Consumer decision models
− Howard-Sheth Model of Buying Behavior
− The Nicosia Model
− Engel-Blackwell-Miniard model.
− Post purchase behavior

Unit 7: Consumer research

• Introduction
• The process of consumer research
• Managerial application of consumer research in
marketing
Unit 8: Diffusion of innovation
(III) Retail Marketing (2 Credits) Subject Code - MK0003
• Types of retailers
Unit 1: Understanding retailing Unit 3: Retail market strategy
• Meaning, definition, Scope of retailing • Meaning
• Importance of retailing • Developing competitive advantage
• Evolution of retailing − Physical facilities, Merchandising, Pricing,
• Retail environment Promotion,
• Consumer behavior in retail context Patronage, - Service
• Retailing and market segmentation • Strategic positioning
Unit 2: Retail Institutions − Operations, Logistics, Market research, Financing,
• Theories of institutional change Technology
• Retail Strategic planning process
• Retail organization, management and human
resource
policies
Unit 4: Retail store management
• Store management
• Site selection, approaches to site selection
• Store layout, Design and visual merchandising
Unit 5: Merchandise Management
• Selecting merchandising and vendors
• Merchandise budget
• Sales forecast
• Inventory planning
• Assortment planning
• Merchandise management and control
• Purchasing systems
• Merchandise purchasing
Unit 6: Merchandise Pricing
• Objectives of retail pricing
• Determinants of retail price setting
• Pricing strategies and practices
• Price setting methods
• Legal issues in retail pricing
Unit 7: Retail control
• Analyzing performance in retail store
(IV) Marketing Research Subject Code - MK0004
Unit 1: An overview of marketing research
• Meaning, Definition, and terminologies
• The function of marketing research
• Information and decision making
• Marketing information systems
• Marketing decision support systems
• Types of research, areas of research etc
Unit 2: The research process and design
• Nature
• Steps in research design process
• Potential errors affecting the research design
• Budgeting
• Accounting records and systems
Unit 8: Information technology and retailing
• The role of information
• Sources of information
• Retail information systems
• Data mining
• Data warehousing and business intelligence
Unit 9: Latest trends in retailing
• Non store retailing etc
Unit 10: Contemporary issues in retailing
• Legal and ethical issues in retailing
• Careers in retailing
Unit 3: Sources of research data
• Primary data and its types
• Secondary data and its types
• Commercial surveys, audits and panels
• Survey research
• Experimentation and experiment environment
Unit 4: Measurement techniques in marketing
research
• The concept of measurement
• Scales of measurement
• Components of measurement
• Measurement accuracy
• Measurement development • Ethical issues- code of conduct, data-protection act
• Questionnaire design • Role of agency and client
• Direct response attitude scales • Role of in-house researcher
• Derived attitude scales
• Observation and psychological measures
Unit 5: Sampling and data analysis
• The sampling process
• Sample size determination
• Hypothesis and its test
Unit 6: Issues and techniques of quantitative
data analysis
• Cross tabulation
• Multiple regression
• Perceptual mapping
• Conjoint analysis

Unit 7: Writing a research report

• Preparing the research report and approaches to
research report
• Preparing oral presentation
• Reading research reports
Unit 8: Ethical issues in marketing research
• Nature
• Corporate espionage
Unit 9: Contemporary issues in marketing
research
• Role of marketing research in industry
Group III – Human Resource Management
(I) Manpower Planning and Re-sourcing Subject Code - MU0001
• Objectives of Human Resource Accounting
Unit 1: Introduction to Human Resource • Advantages of Human Resource Accounting
Development Practices • Aspects/Methods of Human Resource Accounting
• Introduction • Human Resource Value Accounting (HRVA)
• Factors That Drive Best Practices In Human Resource • Objections to Human Resource Accounting
Management • Human Resource Accounting in India
• Key HR Elements And Resources • Controlling Costs of Manpower
Unit 2: Human Resource Accounting Unit 3: Manpower Planning Functions and
• Introduction Forecasting
• Meaning and Definition of Human Resource Accounting Techniques
• Basic Premises of Human Resource Accounting • Introduction
• Significance of Human Resource Accounting • Meaning and Definitions of MPP
• Steps in Manpower Planning • Introduction
• Manpower Planning Objectives • Definition of Talent Management
• Manpower Planning Strategies • Elements of Talent Management
• Manpower Planning Functions • Creating Best Place to Work
• Manpower Planning Process • Attraction Strategies
• Barriers to MPP • Targeted Recruitment and Selection
• Manpower Forecasting Techniques • Retention Strategies
• Manpower Planning Practices • Risk Analysis
• Barriers to Manpower Planning
Unit 4: Recent Trends in Manpower Planning and
Development Unit 7: Career Management
• Introduction • Introduction
• Knowledge Management • Career Dynamics
• Tactic Knowledge vs. Explicit Knowledge • Career Management Policies
• Talent Audits
• Individual Knowledge Conversion Process • Performance and Potential Assessments
• Organizational Knowledge Creation Process • Demand and Supply Forecasts
• Cross-leveling Knowledge • Succession Planning
• What is Knowledge Management? • Career Planning
• Knowledge Management Process • Talent Management for Knowledge Workers
• Benefits of Knowledge Management • Talent Management in Practice
• Virtual Organization and HRM Unit 8: Recruitment and Selection
• Characteristics of Virtual Organizations •Introduction
• Human Resource Trends in Virtual organizations •Defining Requirements
• Learning Organizations • Role Profiles for Recruitment Purposes
• What is Emotional Intelligence? • Person Specifications
• Use of Computers and Internet • The Seven Point System
• Information System Applications in Human Resource • The Five Grading System
Management • Choice of System
Unit 5: Re-sourcing Strategy • Attracting Candidates
• Introduction • Sources of Candidates
• Components of Re-sourcing Strategy • Advertising
• Scenario Planning • E- recruitment
• Estimating Future Human Resource Requirements • Outsourcing Recruitment
• Labour Turnover • Selection Methods
- Methods of Measurement • Final Stages
- Reasons for Turnover Unit 9: Selection Tests
- Cost of Labour Turnover • Introduction
• Action Planning • Psychological Tests: Definition
• Contribution of HR to Develop the Resource • Characteristics of a Good Test
Capability • Types of Validity
Unit 6: Talent management • Types of Tests
• Interpreting Test Results
• The Use of Tests in a Selection Procedure
Unit 10: Introduction to the Organization
• Introduction
• Induction Defined
• Reception
• Documentation
• Company Induction
• Formal Induction Courses
• On-the-Job Induction Training
Unit 11: Release from the Organization
• Introduction
• Causes of Redundancy
• Setting Higher Performance Standards
• Managing Organizational Release – The Role of the
HR • Function
• Career Dynamics
• Redundancy
• Outplacement
• Dismissal
• Retirement

(II) Management and Organizational Development Subject Code - MU0002

Unit 1: Introduction to Management • Characteristics of Organization Development
• Definition of Management • Goals of Organization Development
• Characteristic Features of Management • Nature of Organization Development
• Scope of Management Unit 4: Organization Development (OD)
• Importance of Management Interventions
• Role of Management • Survey Feedback
• Administration and Management • Process consultation
Unit 2: Management Process • Grid Training
• Introduction • Leadership Development
• Process of Management • Team Building
• Planning • Inter-group Development
• Organizing • Change Agents
• Staffing • Role of change agents
• Directing Unit 5: Values, Assumptions and Beliefs in
• Motivating Organization
Unit 3: Organization Development: A Need Development
• Introduction • Introduction
• Definitions
• Definition of Values, Assumptions and Beliefs
• Chronology of events in Management and
Organization Thought
• Early statement of Organization Development Values
and Assumptions
• Implications of Organization Development Values
and
Assumptions
Unit 6: Foundations of Organization
Development
• Models and Theories of Planned Change
• Systems Theory
• Participation and Empowerment
• Teams and Teamwork
• Parallel Learning Structures
• A Normative-Re-educative Strategy of Changing
• Applied Behavioural Science
• Action Research
Unit 7: Organizational Culture and Climate
• Introduction
• Characteristics of Organization culture
• Types of Organizational Culture
• Organizational Culture and Effectiveness
• Developing and Changing organizational culture
Unit 8: Power, Politics and Organization
Development
(III) Employee Relations Management Subject Code - MU0003
Unit 1: Introduction to Employee Relations
Management
• Introduction
• Characteristics of Employee Relations
- Importance of Employee Relations
• Employee Expectations
• Employee Relations Strategies
- Employee Relations, Staff and Organization
- Employee Relations Challenges Faced by an Organization
- Framework of Employee Relations
- Practical Principles for HR Managers
- The Ten Commandments for HR Managers
• Definition of Personnel Policy
- Types of Personnel Policies
- Benefits of Personnel Policies
- Obstacles in Administering Personnel Policies
- Characteristics of a Sound Personnel Policy
- Coverage of Personnel Policies
- Steps in the Formulation of Personnel Policies
• Introduction
• Definitions
• Theories about the Sources of Social Power
• Organizational Politics
• Role of Power and Politics in the Practice of
Organization Development
Unit 9: Structural Interventions and the
Applicability of Organization Development
• Meaning and Definitions
• Socio-technical Systems
• Management by Objectives
• Quality Circles
• Quality of Work Life Projects
• Parallel Learning Structures
• Total Quality Management
• Reengineering
Unit 10: Managing Change in Organization
Development
• Introduction
• Nature of Change
• Resistance to Change
• Causes for Resistance to Change
• Impact of Change on the Future Manager
• Methods of Reducing Resistance to Change
- Personnel Procedures and Programs
Unit 2: Organizational Standards in Employee
Relations
• Introduction
• Organizational Culture and Conflicts
• Building an Organizational Culture
• Essential Elements for a Good Organizational Culture
Unit 3: Organizational and Behavioural Aspects of
Employee Relations
• Introduction
• Development of Leadership Concepts
- Characteristics of a Good Leader
- Approaches to Leadership
• Introduction to Communication – Its Nature and
Process
• Definition of Communication
• Characteristics of Communication
• Personal Barriers to Communication
• The Importance of Listening in Communication
• The Art of Writing • Grievance Handling Procedure
• Overview of Organizational Communication • Advantages of a Grievance Handling Procedure
• Effect of Organizational Structure on Communication • Essential Pre-requisites of a Grievance Handling Procedure
• Informal Communication • Steps in Grievance Handling Procedure
• Mass Communication • Model Grievance Handling Procedure
• Transactional Analysis
• Decision Making Unit 5: Design of Organizational Employee Relations
• Characteristics of a Decision • Introduction
• Types of Decisions • Meaning of Industrial Relations
• Decision Classification Based on Complexity and Uncertainty • Features of Industrial Relations
• Decision Making under Different States of Nature • Factors Affecting Industrial Relations
• Personal Value System in Decision Making • Issues Dealt under Industrial Relations
• Group Decision Making • Objectives of Industrial Relations
• Creative Problem Solving • Approaches to Industrial Relations
• Decision Strategies • Reasons for Poor Industrial Relations
• The Concept Motivation • Essential conditions for Sound Industrial Relations
• Definitions of Motivation • Advantages of Healthy Industrial Relations
• Motivational Challenges and Importance of Motivation • Definition of Industrial Disputes
• Approaches to Motivation • Forms of Industrial Disputes
• Theories of Motivation • Causes of Industrial Disputes
• The Conceptual Framework • Resolution of Industrial Disputes
• Contemporary Theories of Motivation • Preventive Machinery for Resolution of Industrial Disputes
• Conflict Management • Settlement Machinery for Resolution of Industrial Disputes
• Classes of Conflict • Conciliation
• Causes of Inter-group Conflicts • Arbitration
• Situations When Conflicts are Required • Adjudication
• Situations When Conflicts are Undesirable • Courts of Inquiry
• Conflict Managing Strategies • Trade Unions
• Conflict Resolution Styles • Characteristics of Trade Unions
• Conclusion • Objectives of Trade Unions
Unit 4: Organizational Discipline • Functions of Trade Unions
• Introduction • Structure of Trade Unions in India
•Definition, Objectives and Types of Discipline • The Trade Unions Act 1926 and Legal Framework
•Indiscipline and its Causes • Recognition of Trade Unions
• Major Acts of Misconduct • Problems and Shortcomings of Trade Unions in India
• Discipline – Principles and Procedure • Measures to Strengthen Trade Unions
• Disciplinary Procedure • Challenges to Trade Unionism in Liberalized India
• Statutory Powers for Discipline • Employer’s Associations
• Punishments • Participation Management
• Suspension • Concept of Workers’ Participation in Management
• Dismissal and Discharge • Features of Workers’ Participation in Management
• Essentials of Effective Disciplinary System • Objectives of Workers’ Participation in Management
• Red Hot Stove Rule • Requirements for Successful Participation
• The Code of Discipline • Advantages of Workers’ Participation
• Grievance Handling • Forms of Workers’ Participation
• Definitions of Grievance • Workers’ Participation in India
• Features of Grievances • The New Scheme – 1984-85
• Forms of Grievances • The 1990 Bill
• Causes of Grievances • Reasons for Failure of Workers’ Participation in Management in
• Effects of Grievances India
• Understanding Employee Grievances
• Management of Negotiations and Collective • Apprentices Act, 1961
Bargaining • Contract Labour Act, 1970
• The Meaning of Collective Bargaining • Employees Provident Fund Act, 1952
• Employees State Insurance Act, 1948
• Important Features of Collective Bargaining
• Factories Act, 1948
• Objectives of Bargaining
• Employment Exchange Act, 1959
• Importance of Collective Bargaining • Industrial Disputes Act, 1947
• Conditions for Successful Collective Bargaining • Standing Orders Act, 1946
• Types of Bargaining • Maternity Benefits Act, 1961
• Process of Collective Bargaining • Minimum Wages Act, 1948
• Golden Rules for Bargaining • Sales Promotion Employees Act, 1976
• Collective Bargaining – The Indian Scenario • Trade Union Act, 1926
• Recommendations of the National Commission • Payment of Bonus Act, 1965
• Unit 6: Management Qualities • Payment of Gratuity Act, 1978
• Introduction • Payment of Wages Act, 1936
• Strategic Management Process • Workmen’s Compensation Act, 1923
• Important Features of Strategic Management Unit 8: International Human Resources Management
• Strategic Employee Relations Management • Introduction
• Strategic Employee Relations Management Models • Pressures of Globalization
• Challenges in Implementation of Strategies • Definition of International HRM (IHRM)
• Overcoming Barriers to Implementation of Strategies • Impact of Globalization on IHRM
• The Future of Strategic Employee Relations Management • Domestic and International HRM – Differences
• Changes in 21st Century Impacting Strategic Employee Relations • International Recruitment Policy
Management
• International Selection Criteria
• Management Roles and Qualities
• International Training and Development
• Management Roles
• Management Qualities
• International Performance Management
• International Compensation Management
Unit 7: The Laws Governing Employee Relations
• Repatriation
• Introduction
(IV) HR Audit Subject Code: MU 0004
• What You Need To Know Before Conducting HR Audit
Unit 1: Introduction to Human Resource • Human Resources Development
Development Practices • Why Does Training Not Always Succeed In
• Introduction Organizations?
• Factors That Drive Best Practices In Human Resource • How To Design An Assessment Center On The Basis
Management Of Various Competencies Involved?
• Key HR Elements And Resources • How Does Competency Mapping Work?
Unit 2: Basic Concepts of HR Audit • Employee Relations
• Introduction • Impact Of Changes Such As Employee Relations
• Basic Concept behind HR Audit Strategies, Policies, And Practices on Organizational
• Financial Aspect of HR Audit Performance
• Benefits of Human Resources Audit • Management Style
Unit 3: Theories of HR Audit • HR And The Organizational Structure
• Introduction • HR Scorecard
• HR Due Diligences Unit 4: HR Audit Methodology and Issues
• Structural Detail Of Diligence • Introduction
• Process of HR Audit • Conducting an Human Resources Audit
• Preparation For An Audit • Preliminary Steps
• Conceptualizing Of HR Audit • Goals of the Audit

• Areas to Audit
• Sample Audit Questions
Unit 5: HR Audit Portfolio
• Introduction
• HR audit Portfolio
• The People Policies Audit
• The Reward and Benefits Audit
• The Organisational Change Audit
• The Training and Development Audit
• The Employee Motivation Audit
• The Payroll Audit
• The Human Resource Planning Audit
• The Performance Management Audit
• The Leadership Skills Audit
• The HR Information Systems Audit
• The Teams Audit
• The Human Resource Function Audit
Unit 6: HR Audit Questionnaire
• Introduction
• A comprehensive tool covering the entire HR field
• Areas to be concentrated
• Personnel Files
• Wage and Hour Practices
• Employee Benefit Retirement Plans
• Other Benefit Plans/Policies
• Employee Handbook
• Employee Separations
• Other Areas
• Sample Internal Human Resource Audit
Questionnaire
Unit 7: HR Score Card
• Introduction
• How To Approach A Hr Scorecard
• Understanding the Reason for Implementing the Hr
Scorecard
• Understanding the Business Context of Hr
• Defining Hr Value
• Developing the Hr Value Map and Constructing Hr
Metric Trees
• Selecting the Relevant Measures and Metrics
• Maintaining a Hr Scorecard Framework
• Measuring Hr Effectiveness – Hr Scorecard Design
• Business Context
• Current Hr Objectives
• Appropriate Hr Metrics
• Scorecard Design Framework
• Populating the Hr Scorecard
• The End Result
• Metrics
• Road Map for Hr Scorecard
• Balanced Scorecard
Unit 8: Psychometric Tests
• Introduction
• How is Personality Measured
• Testing for Honesty, Integrity, Stress and Anger
Unit 9: Human Resource Auditing as a Tool of
Human Resource Valuation – Indian
Experience
• Introduction
• Rationale of human resource valuation and auditing
• Valuation of human resources
• Human resource auditing
• Human resources valuation and auditing practices
Unit 10: The HR Audit for Legal Compliance and
Safe Business Practices
• Introduction
• What Does An HR Audit Cover?
• Pre-Employment Requirements
• Hiring Process
• New-Hire Orientation Process
• Workplace Policies And Practices
• Auditing Workplace Behaviors That Support Legal
Compliance
• HR Audit Questions
Group IV - Information Systems
(I) Software Engineering Subject Code - MI0024

Part One – The Product and the Process Part Two – Managing Software Projects
Unit 1: The Product Unit 3: Project Management Concepts
• The Evolving Role of Software • The Management Spectrum
• Software • The People
• Software Characteristics • The Product
• Software Applications • The Process
• Software: A Crisis on the Horizon • The Project
• Software Myths • People
Unit 2: The Process • The Players
• Software Engineering: A Layered Technology • Team Leaders
• Process, Methods, and Tools • The Software Team
• A Generic View of Software Engineering • Coordination and Communication Issues
• The Software Process • The Product
• Software Process Models • Software Scope
• The Linear Sequential Model
• The Prototyping Model • Problem Decomposition
• The RAD Model • The Process
• Evolutionary Software Process Models • Melding the Product and the Process
• The Incremental Model • Process Decomposition
• The Spiral Model • The Project
• Fourth Generation Techniques Unit 4: Software Process and Project Metrics
• Measures, Metrics, and Indicators • Risk Identification
• Metrics in the Process and Project Domains • Assessing Overall Project Risk
• Process Metrics and Software Process Improvement • Risk Components and Drivers
• Project Metrics • Risk Projection
• Software Measurement • Developing a Risk Table
• Size-Oriented Metrics • Assessing Risk Impact
• Function-Oriented Metrics • Risk Assessment
• Extended Function Point Metrics • Risk Refinement
• Metrics for Software Quality • Risk Mitigation, Monitoring, and Management
• An Overview of Factors That Affect Quality • Safety Risks and Hazards
• Measuring Quality • The RMMM Plan
• Defect Removal Efficiency Unit 7: Project Scheduling and Tracking
Unit 5: Software Project Planning • Basic Concepts
• Observations on Estimating • Comments on “Lateness”
• Project Planning Objectives • Basic Principles
• Software Scope • The Relationship between People and Effort
• Obtaining Information Necessary for Scope • An Example
• Feasibility • An Empirical Relationship
• A Scoping Example • Effort Distribution
• Resources • Defining a Task Set for the Software Project
• Human Resources • Degree of Rigor
• Reusable Software Resources • Defining Adaptation Criteria
• Environmental Resources • Computing a Task Set Selector Value
• Software Project Estimation • Interpreting the TSS Value and Selecting the Task
• Decomposition Techniques Set
• Software Sizing • Selecting Software Engineering Tasks
• Problem-Based Estimation • Refinement of Major Tasks
• An Example of LOC-Based Estimation • Defining a Task Network
• An Example of FP-Based Estimation • Scheduling
• Process Based Estimation • Timeline Charts
• An Example of Process-Based Estimation • Tracking the Schedule
• Empirical Estimation Models • Earned Value Analysis
• The Structure of Estimation Models • Error Tracking
• The COCOMO Model • The Project Plan
• The Software Equation Unit 8: Software Quality Assurance
• The Make/Buy Decision • Quality Concepts
• Creating a Decision Tree • Quality
• Outsourcing • Quality Control
• Automated Estimation Tools • Quality Assurance
Unit 6: Risk Analysis and Management • Cost of Quality
• Reactive versus Proactive Risk Strategies • The Quality Movement
• Software Risks • Software Quality Assurance
• Background Issues • Initiating the Process
• Facilitated Application Specification Techniques
• SQA Activities • Quality Function Deployment
• Software Reviews • Use-Cases
• Cost Impact of Software Defects • Analysis Principles
• Defect Amplification and Removal • The Information Domain
• Modeling
• Formal Technical Reviews • Partitioning
• The Review Meeting • Essential and Implementation Views
• Review Reporting and Record Keeping • Software Prototyping
• Selecting the Prototyping Approach
• Review Guidelines • Prototyping Methods and Tools
• Software Reliability • Specification
• Measures of Reliability and Availability • Specification Principles
• Representation
• Software Safety • The Software Requirements Specification
• The SQA Plan • Specification Review
Unit 9: Software Configuration Management Unit 12: Analysis Modeling
• Software Configuration Management • The Elements of the analysis Model
• Data Mode ling
• Baselines • Data Objects, Attributes, and Relationships
• Software Configuration Items • Cardinality and Modality
• The SCM Process • Entity/Relationship Diagrams
• Identification of Objects in Software Configuration • Functional Modeling and Information Flow
• Data Flow Diagrams
• Version Control • Extensions for Real-Time Systems
• Change Control • Ward and Mellor Extensions
• Configuration Audit • Hatley and Pirbhai Extensions
• Behavioral Modeling
• Status Reporting • The Mechanics of Structured Analysis
• SCM Standards • Creating an Entity/Relationship Diagram
• Creating a Data Flow Model
• Creating a Control Flow Model
• The Control Specification
• The Process Specification
Part Three – Conventional Methods for Software • The Data Dictionary
Engineering • Other Classical Analysis Methods
Unit 10: System Engineering Unit 13: Design Concepts and Principles
• Computer Based Systems • Software Design and Software Engineering
• The System Engineering Hierarchy • The Design Process
• System Modeling • Design and Software Quality
• System Simulation • The Evolution of Software Design
• Business Process Engineering: An Overview • Design Principles
• Product Engineering: An Overview • Design Concepts
• Requirements Engineering • Abstraction
• Requirements Elicitation • Refinement
• Requirements Analysis and Negotiation • Modularity
• Requirements Specification • Software Architecture
• System Modeling • Control Hierarchy
• Requirements Validation • Structural Partitioning
• Requirements Management • Data Structure
Unit 11: Analysis Concepts and Principles • Software Procedure
• Requirements Analysis • Information Hiding
• Requirements Elicitation for Software • Effective Modular Design
• Functional Independence
• Cohesion • Basis Path Testing
• Coupling • Flow Graph Notation
• Design Heuristics for Effective Modularity • Cylomatic Complexity
• The Design Model • Deriving Test Cases
• Design Documentation • Graph Matrices
Unit 14: Architectural Design • Controlling Structure Testing
• Software Architecture • Condition Testing
• What is Architecture? • Data Flow Testing
• Why is Architecture Important? • Loop Testing
• Data Design • Black-Box Testing
• Data Modeling, Data Structures, Databases, and the Data Warehouse • Graph-Based Testing Methods
• Data Design at the Component level • Equivalence Partitioning
• Architectural Styles • Boundary Value Analysis
• A Brief Taxonomy of Styles and Patterns • Comparison Testing
• Organization and Refinement • Orthogonal Array Testing
• Analyzing Alternative Architectural Designs • Testing for Specialized Environments, Architectures, and Applications
• An Architecture Trade-off Analysis Method • Testing GUIs
• Quantitative Guidance for Architectural Design • Testing of Client/Server Architectures
• Architectural Complexity • Testing Documentation and Help Facilities
• Mapping Requirements into a Software Architecture • Testing for Real-Time Systems
• Transform Flow Unit 18: Technical Metrics for Software
• Transaction Flow • Software Quality
• Transform Mapping • McCall’s Quality Factors
• An Example • FURPS
• Design Steps • ISO 9126 Quality Factors
• Transaction Mapping • The Transition to a Quantitative View
• An Example • A Framework for Technical Software Metrics
• Design Steps • The Challenge of Technical Metrics
• Refining the Architectural Design • Measurement Principles
• The Attributes of Effective Software Metrics
Unit 15: User Interface Design
• Metrics for the Analysis Model
• The Golden Rules
• Function-Based Metrics
• Place the User in Control
• The Bang Metrics
• Reduce the User’s Memory Load
• Metrics for Specification Quality
• Make the Interface Consistent
• Metrics for the Design Model
• User Interface Design
• Architectural Design Metrics
• Interface Design
• Component-Level Design Metrics
• Interface Design Activities
• Interface Design Metrics
• Defining Interface Objects and Actions
• Metrics for Source Code
• Design Issues
• Metrics for Testing
• Implementation Tools
• Metrics for Maintenance
• Design Evaluation
Unit 16: Component-Level Design Part Four – Object-Oriented Software Engineering
• Structured Programming Unit 19: Object-Oriented Concepts and Principles
• Graphical Design Notation • The Object-Oriented Paradigm
• Tabular Design Notation • Object-Oriented Concepts
• Program Design Language • Classes and Objects
• A PDL Example • Attributes
• Operations, Methods, and Services
Unit 17: Software Testing Techniques
• Messages
• Software Testing Fundamentals
• Encapsulation, Inheritance, and Polymorphism
• Testing Objectives
• Identifying the Elements of an Object Model
• Testing Principles
• Identifying Classes and Objects
• Testability
• Specifying Attributes
• Test Case Design
• Defining Operations
• White-Box Testing
• Finalizing the Object Definition • Reuse and Domain Analysis
• Management of Object-Oriented Software Projects • The Domain Analysis Process
• The Common Process Framework for OO • Generic Components of the OO Analysis Model
• OO Project Metrics and Estimation • The OOA Process
• An OO Estimating and Scheduling Approach • Use-Cases
• Tracking Progress for an OO Project • Class-Responsibility-Collaborator Modeling
Unit 20: Object-Oriented Analysis • Defining Structures and Hierarchies
• Object-Oriented Analysis • Defining Subjects and Subsystems
• Conventional versus OO Approaches • The Object-Relationship Model
• The OOA Landscape • The Object-Behavior Model
• A Unified Approach to OOA • Event Identification with Use-Cases
• Domain Analysis • State Representations
(II) Database Management Systems Subject Code - MI0025
• Mechanism used to read data from or write data to the
UNIT 1 DBMS [DATABASE MANAGEMENT disk.
SYSTEMS] • Process of disk initialisation.
• Different applications of traditional database • Components of a disk block address
• Definitions • RAID
• Data • Variable block access
• Data base • Techniques for allocating file blocks on disk.
• Data Base Management Systems [DBMS] • Concepts of file headers.
• Properties of the database • operations of files
• Three main types of actions involved in data bases • Buffering of blocks.
• Different types of data base users. • concurrency mean
• Responsibilities of the DBA - the data, the designer
• When the regular files are used instead of DBMS files
UNIT 2 DATABASE SYSTEM CONCEPT AND UNIT 4 INDEX STRUCTURES FOR FILES
APPLICATION • Indexes, secondary access paths, indexing fields, primary
• Client service architecture. key field, clustering field,
• Categories of data models. • secondary key field, block anchor, dense index, and sparse
• Definition relationship and Instance index.
• Data base schema and data base state. UNIT 5 ENTITY-RELATIONSHIP MODEL
• Schema diagram • Data base design process.
• data Independence • Definition of the following terms
• logical data Independence and Physical data • Entity, Attributes, Attribute Values, Relationship, Instance,
• Independence. Composite attribute, simply attributes Multi-valued
• DBMS languages. attribute, received attributes, stores attributes, complex
• DBMS component modules. attribute, and key attributes value set.
• Data base system utilities. • Difference between an attribution & a value set.
• classification on DBMS • Key attribution
• Criterion for classifying DBMS. • Compose attribution
UNIT 3 FILE ORGANISATION • Domains of attributes
• Difference between primary and secondary Storage. • relationship Type
• Memory hierarchies of a computer system • The difference among a relationship Instance, relation ship
• Definition of the following terms disk, disk pack track type & a relationship set.
block, cylinder, sector, inter block, gap, read/ write head • Definition
• Relationship degree
• Role name • functional dependency
• Participation role • functional dependency for a particular relation
• E-R Diagram • completeness & Soundness of Armstrong's inference rules
• the conventions for displaying an E-R schema as a E-R diagram • term normalization refer to
• The naming convention used for E-R schema diagrams. • How do the normal forms develop historically?
• E-R diagram of the data base of a departmental store. • Properties of normalization.
• E-R diagram for student information • First, second & third normal forms.
UNIT 6 RELATIONAL ALGEBRA • Fourth & fifth Normal forms.
• a) Relation b) Domain • update anomalies
• c) Attribute d) Tuple UNIT 10 TRANSACTION PROCESSING
• e) Degree of relation f) Relation data base scheme • Various transaction states.
• g) Relation data base state • static and dynamic files
UNIT 7 RELATIONAL CALCULUS • concurrent execution of data base transaction in a multi-
• relational calculus user system
• The tuple calculus expression. • concurrent control
• Well formed formula WFF. • Transaction - read and writes operation.
• The free expression. • different types of failures
• safe expression • What is meant by catastrophic Failure?
• Domain calculus expression. • Transaction states / discuss the operation of recovery
• How tuple relational calculus differ from domain relational manage.
calculus. • State diagram & discuss the typical states that a
UNIT 8 SQL transaction goes through during execution.
• advantages of SQL • system
• History of SQL. • kinds of records in the system log
• What is table? Explain with an example how it is created in • Properties of transactions.
DQL • schedule history
• Data types that are allowed for SQL . • Concepts of recoverable cascading roll back & Script schedules.
• specifying of constraints & default values in SQL UNIT 11 CONCURRENCY CONTROL TECHNIQUES
• the SQL commands with reference to • Lock
• Substring • Binary Locks
• Arithmetic • Shared/Exclusive locks
• Ordering • the two phase locking protocol
• Concepts of nested queries. • dead lock & starvation and the different approaches to
• aggregate function available in SQL dealing with dead lock and starvation
• Comparison binary locks to exclusive / shared locks why the
• Group by clause.
latter type of locks is preferable.
• Command used to modify the data base
UNIT 12 RECOVERY TECHNIQUES
UNIT 9 FUNCTIONAL DEPENDENCIES AND
• Different types of transaction failures
NORMALIZATION FOR RELATIONAL • Catastrophic failure.
DATABASES • Two main techniques for recovering for non catastrophic
• The two levels of relation schema. transaction failures.
• Fundamental approaches to design the data base. • The caching of disk blocks.
• Informal design guidelines for relation schemas • The typical kinds of entries in a system log
• Attribute semantics as an information measure of • Check points and why are they important?
goodness of a relation schema. • Transaction commits points and why are they important?
• Insertion & modification anomalies • The recover technique based on deferred update.
• Problem of spurious tuples & how we may prevent it. UNIT 13 DISTRIBUTED DATA BASE
• Distributed data base concept. • Fragmentation useful concept in distributed data, base design.
• difference between distributed DBMS and Centralized DBMS • data replication
• Main reasons and potential advantages of distributed data bases. • Data replication useful in DBMS.
• the main software modules of a DBMS UNIT 14 SECURITY AND INTEGRITY
• The main function of each of the modules in the context of • The security & integrity violations.
the client server Architecture. • security measures at different levels to protect the data
• Client server architecture. base Authorization.
• fragment of a relation • Various SQL Commands to grant and revoke privileges.
• main types of fragments
(III) Computer Networks Subject Code - MI0026
• Wireless LANs: 802:11
UNIT 1 INTRODUCTION TO COMPUTER • Network standardization
NETWORKS • Who's who in the telecommunication world?
• Introduction • Who's who in the standards world
• Objective • Who's who in the Internet standards world?
• Use of Computer networks UNIT 3 DATA COMMUNICATIONS
• Networks for companies • Introduction
• Networks for people
• Networks Hardware • Objectives
• Classification of networks • Theoretical basis for communication
• LAN • Fourier analysis
• MAN • Band limited signals
• WAN • Maximum data rate of a channel
• Wireless • Data transmission modes
• Home networks • Serial & Parallel
• Networks Software • Simplex, Half duplex & full duplex
• Protocol hierarchy • Synchronous & Asynchronous transmission
• Design issues for the layers • Switching
• Services • Circuit switching
UNIT 2 REFERENCE MODELS • Packet switching
• Introduction • Virtual circuits
• Objectives • Comparison of switching techniques
• Reference models • Multiplexing
• The OSI Reference Model • Time division multiplexing
• The TCP/IP Reference Model • Frequency division multiplexing
• Comparison of the OSI & the TCP/IP Reference • wavelength division multiplexing
Models UNIT 4 PHYSICAL MEDIUM
• Example networks • Introduction
• The Internet • Objectives
• Connection-Oriented Networks • Transmission medium
• ISDN • Guided & Unguided Transmission medium
• ATM • Twisted pair
• Ethernet • Coaxial cable
• Optical fiber • Stop and wait
• Comparison of fiber optics and copper wire • Go back n
• Fiber Optic networks • Selective repeat
• Wireless transmission • High Level Data Link Control protocol
• Electromagnetic spectrum • Multiple access protocols
• Radio transmission • Aloha
• Microwave transmission • CSMA
UNIT 5 Communication Satellites • CSMA/CD
• Introduction • Ethernets
• Objectives • Fast Ethernet
• Basic of communication satellites • Gigabit Ethernet
• Geostationary Satellites UNIT 8 NETWORK AND TRANSPORT LAYER
• Medium-Earth Orbit Satellites • Introduction
• Low-Earth Orbit Satellites • Objectives
• International wireless communication • Design issues of Network layer
• Satellites versus Fiber • Routing Algorithms
UNIT 6 Network topologies and networking • Congestion
devices • Quality of services
• Introduction • Design issues of Transport layer
• Objectives • Service primitives
• TCP protocol
• Network topologies
• UDP protocol
• Linear Bus
UNIT 9 NETWORK LAYER IN INTERNET
• Ring
• Introduction
• Star • Objectives
• Mesh • Addressing
• Hierarchical or Tree • Subnets
• Topology Comparison • CIDR
• Networking Devices • Internet Control protocols
• Repeaters • ICMP
• Hubs • ARP
• Bridges • RARP
• Switches • Routing protocols
• Routers • OSPF
• Gateways • BGP
UNIT 7 DATA LINK LAYER & MAC Sub-Layer UNIT 10 INTERNET APPLICATIONS AND NETWORK
• Introduction SECURITY
• Objectives • Introduction
• Design issues • Objectives
• Framing • Internet Applications
• E-Mail
• Error control
• FTP
• Flow control • World wide web: HTML and HTTP
• Automatic Repeat Request Protocols • GOPHER
• IRC • Digital signatures
• Network security • E-mail Security
• Responsibility and control • PGP
• Cryptography • PEMBGP
• DES • S/MIME
(IV) Business Intelligence and Tools Subject Code - MI0027
Unit 1: Introduction to Business Intelligence (BI) • Meta Data
Systems • Data warehouse Metadata
• Introduction • Use of Metadata
• A Business Intelligence (BI) System • Managing of the Metadata
• Delivering the Business Value through a BI System • Total Data Quality Management (TDQM)
• The Business Dimensional Lifecycle • Data Quality Types
• Project Planning • Concept of TQDM
• Project Management Unit 4: Data Modeling
• Revising the Project Planning • Introduction
• Roles in a BI Project • The Concept of Data Modeling
• Future of BI Systems • Data Modeling Techniques
Unit 2: Basics of a Data Warehouse • Entity- Relationship (E-R) Modeling
• Introduction • Basic Concepts
• Fundamentals of a Data Warehouse • Other Concepts
• Evolution of Data Warehouse • Dimensional Modeling
• Need of a Data Warehouse • Basic Concepts
• Characteristics of a Data Warehouse • Star and Snowflake Models
• Types of Data Warehouses • Database Design Methodology for Data Warehouses
• Advantages and Limitations of a DW System • Common Mistakes in Data Modeling
• Data Warehouse Concepts and Terminology • Failure to Address Long-term Growth
• Architecture of a Data Warehouse • No mechanism to clean-out old Data
• Data Warehouse Components • Overuse of Synthetic Keys
• Data sources • Inadequate Planning for Indexes
• Extraction/Propagation • Organizing the Data in a Data Warehouse
• Transformation/Cleansing Unit 5: Implementing and Maintaining a Data Warehouse
• Data Loading Environment
• Data Refining • Introduction
• Presentation and Analysis Tools • Approaches in Implementing a Data Warehouse
• The Cost of a Data Warehouse • Top Down Approach
Unit 3: Architecting the Data • Bottom Up Approach
• Introduction • A Combined Approach
• Types of Data • Visual Warehouse
• Real-time Data • The Architecture of Visual Warehouse
• Measuring the Data Warehouse Results
• Derived Data
• DW Tools in Use
• Reconciled Data
• Data Modeling Tools
• Enterprise Data Model • ETL and Metadata Creation Tools
• Phased Enterprise Data Modeling • Data Analysis and Report Generation Tools
• A Simple Enterprise Data Model • Commercial Tools
• Advantages and Limitations of EDM Unit 6: Data Extraction
• Granularity of the Data • Introduction
• Data Partitioning • ETL Overview
• Objectives of partitioning • Significance of ETL Processes
• Criteria of Partitioning • ETL Requirements and Steps
• Logical Data Partitioning • Overview of the Data Extraction Process
• Types of Data in Operational systems • Telecommunications
• Current Value • EIS Applications
• Periodic Status • Financial
• Source Identification • Marketing
• Data Extraction Techniques • Manufacturing
• Immediate Data Extraction • Future Trends in EIS
• Deferred Data Extraction • The Intelligent EIS
• Evaluation of the techniques • The Multimedia EIS
Unit 7: Data Transformation and Loading • The Informed EIS
• Introduction • The Connected EIS
• Overview of Transformation Unit 9: Online Analytical Processing (OLAP)
• Selection and Splitting/Joining • Introduction
• Summarization • Overview of OLAP
• Conversion • Definition of OLAP
• Enrichment • Significance of OLAP
• Major Transformation Types • Characteristics of OLAP
• Format Revisions • Functions of OLAP
• Decoding of Fields • General Features
• Calculated and Derived values • Dimensional Analysis
• Splitting of Single Fields • Drill-down and Roll-up
• Merging of Information • Slice-and-Dice & Rotation
• Summarization • OLAP Models
• Character Set Conversion • MOLAP Model
• Conversion of Units of Measurements • ROLAP Model
• Key Restructuring • MOLAP Vs. ROLAP
• Deduplication • OLAP Implementation
• Data Integration and Consolidation • Data Design and Preparation
• Identification of an Entity • Administration and Management
• Existence of Multiple Sources • Performance management
• Implementation of Transformation Unit 10: Data Mining and Data Visualization
• Manual Methods • Introduction
• Transformation Tools • Concept of Data Mining
• Transformation for Dimension Attributes • Reasons for Growth and Popularity
• Type 1 Changes - Correction of Errors • Applications of Data Mining
• Type 2 Changes - History Preservation • The Knowledge Discovery Process
• Type 3 Changes - Soft Revisions • Determination of Business Objectives
• Data Loading • Selection and Preparation of Data
• Types of Load • Application of appropriate Mining techniques
• Modes of applying the Data • Evaluation of Data Mining Results
• Data Refresh versus Update • Presentation of Data Discoveries
Unit 8: Enterprise Information Systems • Incorporation of Usage of Discoveries
• Introduction • Data Mining Techniques
• Overview of an EIS • Classification
• Definition of an EIS • Linkage Analysis
• Significance of EIS • Sequential Discovery
• Evolution of EIS • Cluster Analysis
• Benefits of an EIS • Statistical Analysis
• Information Needs of Senior Managers • Challenges to Data Mining
• Activities of the Senior Executives • Identification of Missing Information
• Types of Information and their Attributes • Data Noise and Missing Values
• Methods for Determining the Executive Information Needs • Large Databases and High Dimensionality
• Architecture and Components of EIS • Evaluation of a Data Mining Tool
• Hardware • OLAP Vs. Data Mining
• Software • Data Visualization
• Interface
Group VI - Banking
(I) Financial System and Commercial Banking Subject Code - MA0027
Unit 1: Financial System
• Nature and structure of financial system.
• Evolution of Financial system in India
• Framework, Segments, and Efficiency in financial
system.
• Linkage between Financial system and Economic
development.
Unit 2: Financial Market
• Money market and Capital Market.
• Recent developments in global financial markets.
• Organized and Unorganized markets.
• Primary and Secondary Markets.
• Impact of liberalization in Indian financial market.
Unit 3: Financial Instruments
• Primary and secondary, short term, medium term
and long term.
• Deposits, Stocks and Debts.
• Securitization.
• Development of security and commodity markets
Unit 4: Financial Institutions
• Regulatory, Intermediary and other financial
institution
• Banking and Non Banking Financial Companies.
• Mutual Funds & Insurance Companies.
• Pension Funds, NSDL and CSDL, Broker and Dealers.
• Venture Funds, Financial Services
Unit 5: Commercial Banking System in India
• Origin and Growth of Commercial Banking in India.
• Characteristics and functions of commercial Banks.
• Public Sector Banks, SBI and Associates, Nationalized
Banks.
• Private sector Banks, Old Generation Banks- New
Generation Banks.
• Cooperative Banks
• Development Banks
• Multinational Banks
(II) Banking Related Laws and Practices Subject Code - MA0028
Unit 6: Changing Nature of Banking Business
• Traditional Banking, evolution of commercial Banking
• Changes in Indian Banking since 1990,
• Recent changes and challenges in Banking
• Introduction of IT, computerization and Networking
Unit 7: Compliance to RBI and other Regulations,
• Capital Adequacy Norms
• CRR and SLR and their effect on liquidity and
profitability.
• Other commercial concepts like ALM and Spread
• Clearing house operations and RTGS
• Ombudsman, Consumer forums and other statutory
bodies.
Unit 8: Designing banking products
• Deposit Schemes and products-Demand and Term
deposits
• Loan products, Housing loans, Educational loans,
consumer loans, vehicle loans
• Plastic money- Credit cards, Debit cards and ATMs
• Non Banking activities, selling mutual funds and
Insurance products
Unit 9: Marketing of Bank products
• Advertisement and Campaigns
• Marketing deposits
• Seeking for good borrowers
• Non banking income
Unit 10: Customer Relations Management
• Importance of Customer
• Customer Loyalty
• Personal Banking
• Role of IT in Customer Delight
• Corporate relations.
• Social and Ethical considerations
Unit 1: Legal Framework of Regulation of Banks
• Introduction
• Business of Banking • Rights of an Indemnity Holder
• Constitution of Banks • Damages
• RBI Act, 1934 Unit 6: Bank Guarantee
• Banking Regulation Act, 1949 • Meaning
• RBI- Central Bank and Regulator of Banks • Types of Bank Guarantees
• Government as Regulator of Banks • Bankers duty to honour guarantee
• Control over Cooperative Banks • Liability of bank under a guarantee given on behalf
• Regulation by other Authorities of a company ordered to be wound up
Unit 2: Regulation of Banking Business • Liability of banks under a Guarantee when the main
• Power to Issue Directions contract is suspended
• Acceptance of Deposits • Exceptions
• Loans and Advances • Issuance of bank guarantee precautions to be taken
• Regulation of Interest Rate • Payment under bank guarantee precautions to be
• Reserve Funds taken
• Maintenance of Cash Reserve Unit 7: Letters of Credit
• Maintenance of Liquid Assets • Letters of Credit – General Consideration
Unit 3: Legal Aspects of Banking Operations • Parties to a letter of credit
• Negotiable Instruments Act and Paying Banker • Types of Letters of credit
• Liability of Payment Banker when Customer’s • Documents under a letter of credit
Signatures on Cheque Forged • Uniform Customs and Practice for Documentary
• Payment to be in due course for bank to seek Credits (UCP) 500
protection Unit 8: Law Relating to Securities and Modes of
• Payment in good faith, without negligence of an Charging
Instrument on which alteration is not apparent • Types of borrowers
• Payment by Bank under mistake whether • Types of credit facilities
recoverable • Secured & unsecured loans
Unit 4: Banker’s Right of Lien, Set off and • Registration and satisfaction of charges
Appropriation Unit 9: Banking Ombudsman Scheme-2002
• Meaning of Lien and Banker’s Lien • Purpose and Extent
• Meaning of Set-off • Establishment and powers
• Meaning of Appropriation • Procedure for redressal of grievances
• Conditions to be satisfied for Exercise of Bankers • Arbitration procedure
Lien • Conciliation
• Conditions to be satisfied to Exercise right to set off
and appropriation
Unit 5: Contract of Indemnity
• Meaning and Definition
• Application of Indemnity Contracts to Banks
(III) Banking Operations Subject Code - MA0029
Objective: To introduce the students to the
operational side of banks.
Unit 1: The Banking Services
• Overview of Banks and Their Services
• Government Policy & Regulation
• Organization & Structure of Banks
Unit 2: Performance Evaluation
• Financial Statements of Banks.
• Measuring Bank Performance
Unit 3: Corporate Financing
• Determining & Measuring Interest Rates
• Financial Futures, Options & Swaps
Unit 4: Banks & Liquidity
• Off-balance Sheet Financing
• Investment Function in Banking
• Liquidity & Reserve Management
Unit 5: Pricing in Banks
• Managing Deposit Services
• Pricing Deposit Related Services
• Pricing Business Loans
• Pricing Consumer Loans
Unit 6: Bank Management
• Managing Non-deposit Liabilities
• Managing Equity Capital
• Bank Lending
• Business Lending
• Bank Service Outlets
• Bank Mergers & Acquisitions
Unit 7: International Banking Services
• Introduction
• Trends and future

(IV) Retail Banking Subject Code - MA0030

• International Banking, retail Banking and wholesale
Unit 1: Introduction banking
• Indian Banking-Recent trends - Commercial Banking • A strategic overview of the retail banking industry
Industry Unit 2: Personal Lending
• Principles of personal lending Unit 7: Marketing of Services
• Legal framework; • Basics of Marketing -Meaning
• Personal lending products; • Importance and functions
• Loan processing and risk decision; • Marketing of services
• Credit monitoring, control and recovery; • Selling techniques
• Lending administration • How to close a sale
• Risk management at portfolio level. • Personal Development- Customer orientation
Unit 3: The Legality of Retail Banking • KYC – Money laundering
• The legal framework of banking transactions Unit 8: Technology & Retail Banking
• Banking services • Introduction to Technology in Banking;
• The bank-client relationship • e-Banking in practice; Secure e-Banking;
• Securities in banking transactions • Privacy and e-Banking;
Unit 4: Bank Products - Deposits • Internet Banking Products
• Relations with Customers Unit 9: Recent Trends in Retail Banking
• Deposits-types - account opening /closing • Wire transfer services
procedures – premature closure - interest rate • Financial Electronic Data Interchange
application-renewal of deposits – procedure for • Cryptographic Techniques
settlement of claims • Credit-card based system; Electronic cash payment
• Types of customers system
• Lien – Loan against deposits • Electronic cheques
• Payment and collection procedures- clearing- • Micro payment systems
electronic funds transfer • Future of retail banking
Unit 5: Bank Products - Advances
• Categories of Retail lending – Consumer Loans,
Housing Loans, Car Loans etc
• Overview of appraisal and sanction
• Processing - monitoring -, security and
documentation procedures –stamping recovery
procedures
Unit 6: Bank Products
• Credit cards
• Debit cards – ATMS

• Insurance – bank channel

• Other products
Group VII Retail Operations
(I) Warehousing & Supply Chain Management Subject Code : ML0001
• Building consumer driven supply chain networks,
Unit 1: Introduction to supply chain: • Key capabilities of world class consumer driven
• The meaning of supply chain, supply chain network,
• Building the supply chain of the future, • Building fit to purpose networks,
• Emerging markets,
• Seven steps to effective collaboration and purchase • Emerging technologies and emerging privacy issues,
environment. and
Unit 2: Retail strategy management and SCM • From electronic transactions to strategic decisions
checklist Unit 10: Case studies and examples:
• Strategy in retail sector, • Sales environments, case studies,
• Good supply chain practices, and invoice testing. • Kick starting new product development, and
Unit 3: Collaborative planning and forecasting • An analysis of retail industry and Nike Inc
• Meaning,
• Collaborative planning,
• Forecasting and replenishment, and customer
information quality specification,
Unit 4: Consumer packaged goods and demand
forecast response
• Meaning,
• Consumer packaged goods industry assessment, and
• Demand forecast response.
Unit 5: Precision retailing, transaction cost
economics and bullwhip effect
• Meaning,
• Precision retailing- retail profitability management a
transaction cost economics view of the ‘bullwhip’
effect.
Unit 6: POS systems
• Meaning, and
• Meeting the retailers’ POS system challenges,
Unit 7: Microsoft dynamics and SAP
• Microsoft dynamics and SAP- best practices, and
• SAP best practices for retail- solutions,
Unit 8: Radio Frequency Identification: meaning,
RFID
• Unlocking the wireless opportunity

Unit 9: Emerging technology and UNSPSC

• Meaning,
• Trends in technology introduction,
(II) Buying and Merchandising Subject Code: ML 0002
Unit 1: Merchandising theory
• Concepts,
• Technologies and merchandise systems.
Unit 2: Merchandise planning
• Fundamentals of merchandise planning,
Unit3: Merchandise perspectives:
• Merchandise perspective on pricing,
• Planning and controlling merchandise budgets, and
• Planning and controlling merchandise assortments
Unit 4: Developing and presenting product lines
• Developing product lines,
• Presenting product lines, and global sourcing
Unit 5: Career opportunities
• career opportunities in merchandising, and
• Merchandise related career development
Unit 6: Customer / vendor relationship
• CRM problems in merchandising, and
• CRM prospects for merchandising.
Unit 7: Buying concepts
• Buying procedures,
• Bulk buying of the products and
• International buying
Unit 8: Buying techniques
• Bids buying, and
• Competitive buying procedures
Unit 9: Purchase structuring and financing:
• Assets sales and entity sales,
• Installment purchase and
• Loan method purchasing.
Unit 10: Investigation stage on buyers and
sellers
• Investigation of the sellers business,
• The motives of buyers and
• Mutual understanding factors between sellers and
buyers. (III) Store Operations Subject Code : ML
0003

Unit 1: Introduction to store management

• Stores scope and importance,
• Structure of store system in India, and
• Store organization and layouts.
Unit 2: Legal aspects of establishment
• Legal system of starting stores and legal procedures
for customers handling,
Unit 3: Store operations in India
• Types of store operation in India,
• Classification of stores, and store installation,
Unit 4: Store activities in India
• Product arrangements,
• File preparation, and
• Bills receivable in stores,
Unit 5: Relationship marketing in store
operation
• The evolution of relationship marketing,
• Relationship marketing strategies in stores
cooperation,
• Relationship marketing in the unorganized store
operation,
Unit 6: Store operation strategy
• Selection of promotion mix,
• Advertising and media selection and
• Sales and promotion and personal selling
Unit 7: Stores pricing
• objectives,
• Internal and external pricing strategy
Unit 8: Stores market segmentation
• Customer profile for stores market segmentation.
Unit 9: Delivering the product
• Store employment,
• Category management and
• Mail order catalogue shopping.
Unit 10: Logistics and distribution
• The stages of distribution process,
• Trends in supply chain management and physical
distribution and
• Inventory management.

(IV) Retail IT Management Subject Code - ML0004

Unit 3: E- Commerce and data capture and ERP
Unit 1: Introduction to retail industry: in retail industry
• The meaning of retailing, • Meaning of E- commerce,
• Introduction to retail industry, • E- commerce and data capture,
• Why it is retail? and why IT in retail. • ERP in retail industry
Unit 2: Planning functionality and IT systems in Unit 4: Contact less cards and E- fulfillment
retail • Meaning of E- business,
• IT systems in retail, • Contact less cards,
• Meaning of planning system and planning • E- Fulfillment.
functionality. Unit 5: Product center approach and RFID
• The meaning of product centric approach and RFID,
• Solution to supply network information management
problems, and RFID
Unit 6: HP- POS systems and Microsoft- SCM
• The meaning of POS, HP-POS
Unit 7: Grid computing, Electronic transactions
and strategic decisions
• Meaning of grid computing,
• Grid computing, and
• From electronic transactions to strategic decisions.
Unit 8: Microsoft dynamics and trends in
technology:
• Microsoft dynamics AX, and
• Trends in technology introduction
Unit 9: SAP best practices for retail
• scope,
• SAP best practices for retail operation

Unit 10: Emerging technologies and emerging

privacy issues
• The meaning of emerging privacy issues, and
emerging technologies and
• Emerging privacy issues.

Group V – Healthcare Services

I Health Administration Subject Code - MH0040

Unit 1: Health administration, management Basic purpose of planning, steps in planning and
Health care delivery system and functions – management. Management methods and
Levels of health care – Central, State and district techniques, national health planning, national
level organizations, health care delivery at development health planning
village. Unit 3: Health status in India
Unit 2: Health Planning and management Basic health definitions, demographic profile,
mortality profile, health problems,
 communicable disease problem, nutritional
problem, environmental problem, medical care
problems, population problems.
Unit 4: Health economics
Concepts, economic impact of morbidity,
definition of cost and benefit, methods of
economic evaluation, quality of life.
Unit 5: Health Policy
Aim of health policy, Indian health policy 2002,
review of health situation, current scenario,
goals and objectives observations and
recommendation.
Unit 6: National health programmes in India
National anti-malaria programme, national
filariasis control programme, national leprosy
eradication programme, revised national
tuberculosis control programme, national aids
control programme, National programme for
control of blindness, IDD programme, ICDS
programme, universal immunization
programme, national rural health mission,
reproductive and child health programme.
National cancer control programme.
Unit 7: International health regulation
Current IHR, revised 2005 IHR international
vaccination department and health regulations.
Unit 8: International and national health
agencies
Objectives and work of World health
organization UNICEF, UNDP, World Bank,
International red cross, Indian red cross.
Unit 9: E-health
Concepts and contents – internet, world wide
web, URL, electronic mail, BIDS, Radiology
preparation and management, health
informatics, electronic medical records.
Unit 10: Future trends in Health care
Health and education, health and economic
growth, health insurance, roll of government
and private health insurance, health sector
reforms, emerging trends.

II Hospital Organization, Operations, and Planning Subject Code - MH0041

3 Factors in hospital planning
Unit 1: Hospital Organization 4 Planning team
1 Introduction to Hospital 5 Steps in Hospital planning
2 Definition; Hospital, organization
3 Types of organizations: Formal and Informal Unit 3: Ward Planning
types 1 Introduction
4 Matrix organization: Departmentation by time/ 2 Design and Layout
service etc 3 Patient care areas
5 Classification of Hospitals 4 Space requirements
6 Levels of health care in India
Unit 4 & 5: Clinical Services
Unit 2: Hospital Planning and Design 1 Intensive care unit
1 Introduction to hospital Planning 2 Neo-natal ICU
2 Definition 3 Dialysis
4 Operation theater 2 Laboratory and Diagnostics
5 Blood bank 3 CSSD
6 Cardiac catheterization lab 4 Diet Department
7 Casualty & Trauma
Unit 9: Non-Clinical Support Services
Unit 6: Administrative Services 1 Housekeeping Services
1 Billing 2 Hospital Workshop
2 Enquiry & Registration 3 Civil Department
3 Laundry services 4 Electrical Department
4 Medical Records Department 5 Plumbing Department
5 General Stores
Unit 10: Hospital Committee
Unit 7 & 8: Clinical Support Services 6
1 Hospital pharmacy

III Hospital and Healthcare Information Management Subject Code - MH0042

Unit 1: Introduction to Health Information 1 Need & Scope of Health Information

Management Management System
1 Definition of various terms in HIM 2 Models of HIMS
2 Importance of HIM 3 Various Applications of HIMS
3 Uses & Scopes of HIM 4 Case studies
4 Sources of HIM
Unit 4: Evaluation of HIMS in India
Unit 2: Health Care System in India 1 Geographic Information System (GIS)
1 Organisation & structure of health care system 2 Staffing Pattern
in India 3 Present HIMS in India
2 Health care services in India 4 Barriers in Implementing HIMS
3 National Health Policies
Unit 5: Hospital Information System
Unit 3: Health Information Management System 1 Need & Scope of HIS
Components of HIS
 Various Applications of HIS
Unit 6: Design and Implementation of Hospital
Information System
1 Various models of HIS
2 Designing HIS
3 Implementation & Management of HIS
Unit 7: Health Information and Health Care
Financing
1 Trends & Strategies
2 Various issues in health care financing
3 Control of Health Care cost
4 Different Health Care financing Models
Unit 8: Health Information in Health Insurance
Management
IV Finance, Economics, and Materials Management in Healthcare Services Subject Code
- MH0043
Unit 1: Accounting
1 Definition; Accounting concepts; Accounting cycle;
Rules of debit & credit; types of enterprises; cash
and mercantile/accrual systems of accounting;
Revenue & capital expenditure
2 Bank reconciliation statement
3 Books of prime entry, ledgers, closing entries,
preparation of trial balance and financial statements
4 Depreciation and methods of calculating depreciation
5 Internal controls
1 Budgeting; responsibility accounting
Unit 2: Cost Accounting
1 Definition, Introduction of cost terms and purposes
2 Cost-volume-profit analysis
3 Cost allocation
4 Cost accounting for materials, labour, overheads
5 Job, Process costing
6 Activity based costing
7 Behaviour of costs
1 Health Insurance industry
2 Various types of Health Insurance Schemes
3 HIM professionals & Health Insurance
Unit 9: Health Information Management- an
organizational View
1 HIM department & Functions
2 Organizational Structure
3 Inter & Intra departmental Relationships
4 Role of Health Information Managers
Unit 10: Quality Assurance
1 Quality Management System
2 Quality Management Systems in Health
3 Quality Assurance program in Health Care
4 Role of Health Information in Quality Assurance
Program
8 Pricing decisions
Unit 3: Financial Management
1 An overview – evolution of financial management,
goals, organization of finance function, emerging role
2 Ratio Analysis
3 Time value of money
4 Techniques of capital budgeting
5 Dividend policy and dividend decision
6 Working capital policy and financing
7 Sources of long term sources of finance
Unit 4: Hospital Finance
1 Evolution of finance function & role of CFO
2 Billing and cash collection
3 Credit arrangements and collection
4 Budget – a planning and control tool
Unit 5: Managed care and health insurance
1 Meaning of important terms
2 History of managed care
3 HMOS, PPOs etc.
4 Negotiating and contracting with managed care
institutions
5 The Indian scenario
Unit 6: Materials Management – Purchasing
1 Basic Concepts
2 Purchase Function, purchase committee
3 Quantity & Quality aspects
4 Price issues
5 Vendor development, negotiations, legal aspects
6 Controlling packaging and transportation costs
7 Salvage & disposal of scrap
8 Purchasing policies & procedures
1 Modern trends in purchase management
2 Purchase of high value capital equipments, feasibility
study
Unit 7: Materials Management – Inventory Control
1 Importance and scope
2 Stores management, stores organisation, receiving,
storing, issuing, stores accounting, storage
equipments, storage methods
3 Inventory checking and accounting
4 Modern trends in inventory management
5 Asset accounting, annual verification of assets,
ageing of assets
Master of Business Administration
3rd Semester
Unit 8: Economics – Microeconomics
1 Scope of Managerial Economics
2 Supply and Demand
3 Theory of Production
4 Theory of Cost
5 Pricing Theory, Policies & Practices
6 Relevant & Related concepts
Unit 9: Economics – Macroeconomics
1 National Income
2 Business cycles
3 Money, interest rates & prices
4 Banks & Financial Institutions
5 International Trade
6 Role of Government
Unit 10: Economics – Health Economics
1 Introduction to Health Economics
2 Expenditure on health
3 Economic groups in the health care system
4 Financial flows and costs in the health care system
5 Role of incentives in the health care system
6 Economic organization of medical care
7 Cost benefit analysis
Sikkim Manipal University