Letter of Transmittal

Date: 11th August, 2016

To,
Adv. Abdul Mannan Bhuyean
Associate Professor and Advisor
Department of Law
University of Information Technology & Sciences

Dear Sir,
It is a great pleasure for me to submit the research paper on the topic of
“Consumer Rights in Bangladesh with Special References to CRPA-2009”
While preparing this research paper, I have tried my level best to maintain the
required standard. I hope that this paper will fulfill your expectation.

I, therefore, pray and hope that you would be kind enough to go through this research
paper for evaluation.

Thanking you.

Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences

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 Declaration

I do hereby solemnly declare that the work presented in this research paper has been
carried out by me and has not been previously submitted to any other institution the
same as my knowledge. The work I have presented does not breach any copy right. I
further undertake to indemnify the University against any loss or damage arising from
breach of the forgoing obligations

……………………………
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences

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 Certification

This is to certify that the dissertation on “Consumer Rights in Bangladesh with

Special References to CRPA-2009” in partial fulfillment of the requirement for the
degree of ( LL.B. Hon’s ) from University of Information Technology and sciences.
The dissertation has been carried out under my guidance and is a record of the bona
fide work carried out successfully .

……………………………..
Adv. Abdul Mannan Bhuyean
Associate Professor and Advisor
Department of Law
University of Information Technology & Sciences

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 Acknowledgement

I am deeply grateful to almighty Allah to give me power to create this research paper.
I am grateful to the Research Supervisor Adv. Abdul Mannan Bhuyean, Associate
Professor and Advisor, Department of Law, University of Information Technology &
Sciences allow me to prepare this research on the most important topic of “Consumer
Rights in Bangladesh with Special References to CRPA-2009”

I am also indented to my honorable teacher Adv. Abdul Mannan Bhuyean for his
constructive suggestions and implicational support. He not only offered me excellent
supervision, but also lends me a hand whenever I needed help, starring beyond the
simple supervisor student relationship. Simple words of thanks can not express my
gratitude.

Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences

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 Abstract
The promotion and protection of consumer rights is essential for every citizen. It is
considered as a ‘right to life’ which is a fundamental right. Apart from the
Constitutional provisions, Bangladesh also has a few specific consumer protection
legislations which are 'scanty,' 'scattered over a whole range of enactments' and are
'only indirectly related to the protection of consumer interests' except the Consumer
Rights Protection Act, 2009. This study aims at finding out the loopholes of the
existing laws of Bangladesh on consumer rights and to give proper suggestions
thereof. The working of the various consumer rights related institutions of Bangladesh
are evaluated in this article with a positive approach to improve their quality and
capacity to ensure consumer rights. The distinctive legal terminologies are carefully
adduced and interpreted to understand the linkage among various stakeholders such as
producer, distributor, supplier, seller, consumer etc. This article shall give a
comprehensive idea on the protection mechanisms of consumer rights in Bangladesh..

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 List of Abbreviations

ASEAN - Association of Southeast Asian Nations

Bazaar - Market
BQSP - Bangladesh Quality Support Programme
CAB - Consumers Association of Bangladesh
CI - Consumers International
CI KL - Consumers International – Kuala Lumpur Office
CNG - Compressed Natural Gas
COPRA - The Consumer Protection Act, 1986 (India)
CRPA - The Consumer Rights Protection Act, 2009 (Bangladesh)
FBCCI - Federation of Bangladesh Chamber of Commerce and
Industries
Godown - A warehouse
Lakh - A unit of currency measurement used widely in South asia,
representing 100,000.
NCRPC - National Consumer Rights Protection Council
NGOs - Non-Governmental Organisations
NICVD - National Institute of Cardiovascular Diseases
NORAD - Norwegian Agency for Development Cooperation
RSPOG - Rajshahi Sarak Paribahan Owners’ Group
Salish - Informal traditional justice mechanism operating at the
local/village level, based on principles of mediation
SMEs - Small and Medium Enterprises
Taka (Tk) - Bangladeshi currency
UNIDO - United Nations Industrial Development Organization

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 Table of Contents
Name of Topic Page No.

Letter of Transmittal i
Declaration ii
Certification iii
Acknowledgement iv
Abstract v
List of Abbreviations vi

1.Chapter One……………………………….…………. 01-04

Introductory

1.1 Introduction…………………………………………………….

1.2 Objective of research…………………………………………

1.3 Research methodologies…………………………………………

1.4 Sources and Materials…………………………………………..

1.5 Scope and Limitation………………………………………

1.6 Importance of Research………………………………………………

1.7Availability of Recharge Monograph......

2.Chapter Two………..……………………………………. 05-16

To clarity the concept of consumer and consumer protection
2.1.1 Definition of consumer

2.1.2 Who is a consumer?

2.1.3 Consumer protection and consumer law

2.1.4 What is Consumer Rights Law?

2.1.5 Aspects of consumer protection

2.1.6 Current status of legal protection to consumers in Bangladesh

2.1.7 Important aspects of the consumer rights protection Act 2009

2.1.8 Consumer perceived value

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2.1.9 Concept of consumer rights protection Law

2.1.10 Importance of the protection of consumer rights

3.Chapter Three
The legal frame work of consumer protection…………… 17-18
3.1.1 Constitution
3.1.2 In article 15
3.1.3 in article 18

4.Chapter Four…………………………………………... 19-25

Legal provisions relating to Consumer protection
4.1.1 Penal Code 1860:
4.1.2 The sale of goods Act 1930:
4.1.3 The Trademark Act 1940:
4.1.4 The control of Essential Commodity Act 1956:
4.1.5 The price and distribution of Essential Commodities Ordinance 1970:
4.1.6 The drug (control) ordinance 1982:
4.1.8 The Bangladesh Pure Food Ordinance, 1959:
4.1.9 The Bangladesh Pure Food Rules, 1967:
4.1.10 The Special Power Act, 1974 (Act No XIV of 1974-as modified up to the 31st
July, 1978):
4.1.11 The Food Grain Supply (Prevention of Prejudicial activity) Ordinance, 1956
(Ord. xxvi of 1979):
4.1.12 The Bangladesh Standards and Testing Institution Ordinance, 1985:
4.1.13 The Radiation Protection Act, 1987:
4.1.14 The Iodine Dpeficiency Disorders Prevention Act, 1989:
4.1.15 The Essential Commodity Act, 1990:
4.1.16 Fish and Fish product (Inspection and Quality Control) Rules, 1997:
4.1.17 Other Laws and Regulations:

5.Chapter Five…………………….……………….. 26-30

The legal problems related the protection of consumer rights

5.1.1 Procedural hindrances in filing Criminal case

5.1.2 Problems regarding Court-fees in filing Civil suit

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5.1.3 Lack of Legal knowledge and Delay in Proceedings
5.1.4 Disfunctional District, Upazilla and Union Committees
5.1.5 Recommendations for an Effective Consumer Rights Protection Mechanism

Chapter Six.............................................. 31-38

6.1 How is a consumer protected

6.2 Why consumer protection is necessary

6.3 “EIGHT LEGITIMATE RIGHTS OF THE CONSUMERS”

6.4 “RESPONSIBILITIES OF THE CONSUMER”

6.5 Parties to Consumer Protection

6.6 The laws having consumer protection implication

6.7 Current status of legal protection to consumers in Bangladesh

6.8 An overview of the Bangladeshi Laws on the promotion and Protection of

consumer rights

6.9 Consumer Association of Bangladesh (CAB)

Field work ……………………………. 39

Conclusions………………...……………..………… 40

Bibliography…………………………..……………. 41

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 Research Monograph
On
“Consumer Rights in Bangladesh with Special References to
CRPA-2009”

Course Name: Research Monograph

Course Code: LL.B - 434

Submitted to
Adv. Abdul Mannan Bhuyean
Associate Professor and Advisor
Department of Law
University of Information Technology & Sciences

Submitted by
Imam Hossen
ID- 11530179
Department of Law
University of Information Technology & Sciences

Date of Submission: 11th August, 2016

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