CERTIFICATE

This is to certify that the project report entitled “CSR in SME” submitted by Name is a
bonafide piece of work conducted under my direct supervision and guidance. No part of
this work has been submitted for any other degree of any other university. The data
sources have been duly acknowledged. It may be considered for evaluation in partial
fulfillment of the requirement for the award of degree of Master of Business
Administration.

Ms. Pooja Bhandari

Assistant Professor
AIMTC
Jalandhar
 PREFACE

The words corporate, social, responsibility suggests that, CSR covers the responsibilities
that companies or corporations have towards the societies within which they are based
and operate. From a practical perspective, CSR involves a business identifying its
stakeholder groups and incorporating their needs and values within the strategic and day
to-day decision-making process.

While there is no universal definition of corporate social responsibility, it generally refers

to transparent business practices that are based on ethical values, compliance with legal
requirements, and respect for people, communities, and the environment. Thus, beyond
making profits, companies are responsible for the totality of their impact on people and
the planet.

“People” constitute the company’s stakeholders: its employees, customers, business

partners, investors, suppliers and vendors, the government, and the community.
Increasingly, stakeholders expect that companies should be more environmentally and
socially responsible in conducting their business. In the business community, CSR is
alternatively referred to as “corporate citizenship,” which essentially means that a
company should be a “good neighbour” within its host community.
 ACKNOWLEDGEMENT

An Endeavour to transform itself into success needs efforts. These efforts are individual,
standing in isolation. Such individual efforts require three things for their further
development. These three things being – “Reason, Rationality and Self-Esteem”. The
combination of these three basic traits delivers Productivity. However, time and again
this productivity requires encouragement and guidance. This much requisite support
comes in the form of individuals furthering the development of individuals. Professionals
furthering the development of Amateurs. This acknowledgement is an effort to recognize
these professionals who have made this project a combination of the three fundamental
traits.

I am Thankful to Mr. Rajesh Bagga and for each and every valuable interaction that
brought me to a better understanding of the workings of the Micro finance.

I express my thanks to Ms. Pooja Bhandari, under whose guidance and leadership I was
able to enhance my financial as well as inter-personal skills. I came across a lot of people
who put in their time and effort towards acclimatizing me to the workings of the CSR.

Date Name
 TABLE OF CONTENTS

Certificate i
Preface ii
Acknowledgement iii
CHAPTER NO. CHAPTER TITLE PAGE NO.

1 1.1 Introduction to the topic 2-15

1.2 Objectives of the Study 16
1.3 Need and Scope of the Study 16
1.4 Research Methodology 16-18
1.5 Limitations of the Study 18-19
2 Company Profile 20-25

3 Data Analysis and Interpretation 26-35

4 Findings of the Study 36-37

5 Conclusions of the Study 38-39

6 Recommendations of the Study 40-41

7 Bibliography 42-43

Annexure 44-47
 LIST OF TABLES

TABLE NO. TABLE TITLE PAGE NO.

1.1 Definitions of Corporate Social Responsibility 2

(CSR)
1.2 Levels of Investments of Manufacturing Units 3

1.3 Levels of Investments of Service Sector 17

Enterprises
3.1 Demographic Profile of Customers 27

3.2 Percentage of respondents aware about the Theme 28

3.3 Indulged in CSR Activity 29

3.4 Reason of engagement in CSR activities 30-31

3.5 Impact of CSR Activities on the Operations of their 33

Business
Enterprises.

3.6 Willing To Continue Engage In Future CSR 35

Activity
 LIST OF FIGURES

FIGURE NO. FIGURE TITLE PAGE NO.

1.1 Brief Overview of Corporate Social Responsibility 2

(CSR)

3.1 Percentage of respondents aware about the Theme 28

3.2 Indulged in CSR Activity 29

3.3 Willing To Continue Engage In Future CSR 35

Activity