Kaitlyn Willis

59 Iron Master Drive, Stafford, VA 22554

703-853-2333
knwillis@yahoo.com
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Education
James Madison University, Harrisonburg, VA (Anticipated graduation date: May 2018)
 Bachelor of Science: Hospitality Management
 Minor: General Business
Northern Virginia Community College, Woodbridge, VA (August 2014- May 2016)
 Associates Degree: Business Administration
 Cumulative GPA: 3.878
Honors/Awards
3 Academic Awards
 Honors Medal in Business Administration Major (Spring 2015)
 Arts, Communications, and Humanities Award (Spring 2015)
 Mathematics Award (Fall 2014)
Summa Cum Laude, Northern Virginia Community College (August 2014- May 2016)
Dean’s list
 James Madison University (Fall 2016)
 Northern Virginia Community College (August 2014- May 2016)
President’s list
 Northern Virginia Community College (August 2014- May 2016)
Member of National Society of Collegiate Scholars
 Northern Virginia Community College (November 2014- May 2016)
Experience
Comfort Inn, Front Desk Agent, (August 2017- present)
 Coordinate with other staff members in checking in the guests
 Follow brand standards in relation to guarantee customer satisfaction
 Resolving guest complaints
Augustine Golf Club, Student Intern (July 2017- August 2017)
 Collaborated closely with management and vendors to plan a wine dinner
 Aided in the execution of multiple golf tournaments
Belle Haven Country Club, Student Intern (May 2017- July 2017)
 Worked beside management overseeing wait staff and catering events
 Formulated a banquet event order overseeing events over 10 days
Outback Steakhouse, Hostess (December 2015- December 2016)
 Systematized with OSI Systems to effectively seat our customers and attend to their
needs if on a wait
 Delegated tasks to other host staff and gained a leadership role through opening and
closing shifts
Aramark, Student Extern (September 2016- December 2016)
 Applied customer service skills and served meals to over 100 customers a day
 Implemented food safety and regulations to benefit the customer’s health and company
itself
 Kaitlyn Willis
59 Iron Master Drive, Stafford, VA 22554
703-853-2333
knwillis@yahoo.com
James Madison University Special Event Catering, Server (October 2016)
 Executed 2 special events and served over 100 guests
 Assisted and collaborated with team members in the setup and cleanup of the event
Hospitality Prowess Themed Dinner, Server and Registration (September 2016)
 Collaborated with staff in the setup and cleanup of the event
 Assisted students in the check-in of event and served over 100 students
Campus Involvement
James Madison University ETA Sigma Delta Hart School Honor Society (February 2017-
present)
 Recognized for outstanding scholastic and professional achievement within Hospitality
Management
 Symbolizes excellence, leadership, creativity, service, and ethics
James Madison University Professional Convention Management Association (August 2016-
August 2017)
 Focuses on future event planners and hosts conventions and guest speakers
James Madison University National Society of Minorities in Hospitality (August 2016- present)
 Addresses diversity and multiculturalism in the Hospitality industry
James Madison University Circle K. International (August 2016- August 2017)
 Participated in service and volunteer projects
James Madison University Parrotheadz (August 2016- present)
 Hosted grilled cheese sales and other events
James Madison University Sigma Alpha Lambda (August 2017- present)
 Focuses on service, academic, leadership, and social events
Skills/Certifications
 CVENT Certification (December 2017)
 CSTEP (September 2017)
 Servsafe Certification (November 2016)
 TIPS Certification (October 2016)
 Event Service
Objectives
 Looking for opportunities to pursue management in specific industries
 To find a stimulating and challenging role in hotels where I can use my excellent
interpersonal, management, and leadership skills to confidently lead a team
 To further my experience and learning in STR reports as well as in other measurement
tools