Professional Documents
Culture Documents
SUBMITTED BY:
KETAN KANAUJIA
08PG027
Training & Development @ HCL
INTRODUCTION EDGE
At HCL, people are not just employees but family. With the aim to gain that extra edge in customer
So, like an important member of the family service, company has rolled out a training tool
should, employees get endless freedom to billed ‘EDGE’ (Employee Development Growth
experiment, unlimited empowerment to execute and Empowerment) for its infrastructure services
their dreams and the rare opportunity to be an division (ISD). The training will be imparted to
entrepreneur. cement cross-functional team skills of
Company believes in empowering people to help employees. This, according to the company, will
achieve their goals – goals that are achieved by enhance the servicing efficiency of its
the coming together of talent and innovation, professionals. Company's knowledge
powered by ownership and freedom to management commitment is built around the
experiment, leading to tremendous growth and EDGE Program which is a consciously developed
gains for the individual and the organization. program aimed towards making the company a
HCL has the career development centers span 'learning organization', an organization where
India - wide with over 3000 students. The focus growth is measured not just by profits but also as
has been on industry-experience and focus on the synergetic growth of each of its employees.
'real world' practical training. The faculty is The EDGE training is set up to follow the
drawn from HCL and the industry. The areas of professional development (career paths) within
focus include both hardware and software - the organization, which in turn describes the
starting from basics in hardware and networking necessary tasks in supporting customers at all
to server related and security. Company has a levels. The tool is deployed through a host of
friendly, collaborative culture where they believe learning programs and star tech programs that is
that they learn from each other. They provide designed for the technical professional is the lead
access to the combined expertise, skills and initiative by which the company aligns it to the
experience of all our technical specialists across overall training interventions of the organization.
the globe. They train all our employees Accordingly, there is an online test for company
worldwide for technical and soft skills for professionals across the nation. Based on the
employees at all levels that hone an individual's evaluations that are carried out on the basis of
business, technical and managerial skills. This the rankings they receive from the tests, the top
guarantees a high quality of support for twenty are selected for the program. For a brief
customers in their core business processes. It has period they are exposed to an environment of
following Training and development programs simulated training. Based on the performance in
going on- the initiative, the employees are then awarded
certifications. Apart from customer sensitivity
from the employees’ standpoint there are a set
30-DAY INDUCTION PROGRAM of objectives that these training programs are
Company has a multi-layered 30-day Induction meant to attain. It exposes the professionals to a
program for the new recruits which covers structured pattern of learning. This format is
business, technology, cultural and behavioral crucial to having a specific focus in approaching
training, thus helping them to smoothly customer service. It also becomes the mode to
transition into the Comnet way of life. As a very enhance self-reliance and self-empowerment in
important part of the Induction program, the handling large complex projects.
senior management/veteran Comnetians are Under EDGE, company has some sub-programs
invited to take special sessions on Comnet focused at training dedicated groups like, the Top
culture under value and culture training. Gun School for Sales and Star Tech program for
technical people, training mediums vary from
REFERENCES
http://www.hclinfosystems.in/eduservices.htm
http://www.hclinfosystems.in/sales-tr-pro.htm