Cedacri

International

COMPANY PROFILE

Chişinău
AGENDA

Who we are

Our solutions

Our advantages

2
ABOUT US

Cedacri International was set up in december 2007 and started its activity in april 2008 providing software
development and Business Process Outsourcing for Cedacri Group to which it belongs.

It is fully controlled by Cedacri S.p.A., leader for more than 30 years in banking outsourcing market, financial
institutions and industrial companies-with about 40 million transactions a day, 30.000 Mips power of
mainframe processing and 4.000 server.

The consolidated revenue fund constitues about 246,8 mln euro. The group property consists from 18 banks
among the primary credit institutions that are users of the provided service.

3
MISSION & STRATEGY

• Service provision that guarantees cost reduction as well

as service and products quality increase to the client.
Mission • Create conditions that provide choices for economic
growth and development.

• Consolidation of the position of strategic partner for

banking development that outsources a part of their
Vision activityConsolidation of the position of strategic partner for
banking development that outsources a part of their
activity
• Contribute to the streamlining of the processes
determined by the outsourcing.

• Creation of specialized centres that will ensure.

• Increase the productive capacity of the customer.
Strategy • Provide cost-effectiveness.
• Provide cost optimization by establishing suitable
structures for the integration in the customer
production processes.

4
LOGISTICS & CONNECTION

The company's headquerters, a private

property, is located in the headquerters of
a business centre in the main avenue of the
Where
capital. Chisinau is situated at a distance of
two hours flight from the main European
cities.

• The connection with Italy is realized via

service of leased Line.:
• Dedicated lines de 100 Mb up/down .
Connection • Hot Backup pe linia dedicată de 100 Mb
up/down .
• Cold Backup cu VPN server Internet de 10
Mb up/down .

5
OUR COSTUMERS
Software development services. Group Cedacri
invoice processing, server monitoring, Switchboard.
Software development solutions, Call Center Assistance HB, Atm/Pos monitoring,
Unicard Edison Electronic Banking, Payment Systems,Documentation,Loans and
securities, Accounting and Audit, Data Entry

Software development services

Payment requests
BPO services, Portfolio

Consultancy services for software development solutions

Central Institution of Italian Popular Banksne

Software development services

Software development services

6
EMPLOYEES
Cedacri International has grown
considerably during the last years. During
2012-2014 period the number of the
employees increased from 180 to 330.

Cedacri International manily employs

graduates from Economy and Engineering
Departments; 90% of employees have a
university degree, 10% of them continue
their studies.
The average age of the employees
constitutes 25 years.

Evolution of the number of employees

7
STRATEGIES OF STAFF SELECTION, FORMATION AND DEVELOPMENT

• Collaboration agreements with local universities.

• Selection of candidates according to technical and aptitude tests paying
Staff selection special attention to Italian language skills.
• Continuous selection within the company: the candidates are evaluated
during the first working months, and during the work as well.

• Probationary period: the candidates are evaluated during the first period of
Integration in activity.
• Selection of the best resources is realized.
Cedacri • Progressive professional growth is provided: on the basis of the diligence and
International the results achieved by each employee.
• At the beginning new employees are involved in simple activities, being
offered the opportunity for growth and performing more complex tasks.

• We provide training and specialization courses in Italy.

Staff formation • Support talents in professional evolution.
• Intensive Italian language courses during the activity within the company.
• Career is determined by the Italian language skills.

8
PROVISION OF MULTILINGUISTIC SERVICE

Besides the knowledge of Romanian, Italian and Russian languages, Cedacri International staff, has
also an advanced knowledge of English and French. Knowledge of several languages shows that
young people have a predisposition for their faster learning.
Romanian, Italian, Russian, English, French, Ukrainian, Spanish, German, other languages.

100

80

60

40

20

0
Romanian Italian
Russian
English
French
Ukrainian
Spanish
German
Other
languages
SUPPLY OF ULTILINGUAL SERVIVES-ITALIAN LANGUAGE

Italian is the main language in Cedacri International. In fact, all employees are invited to follow Italian courses,
only Italian is spoken within the company.
In order to assess the acquired written and oral skills, candidates have to pass the exam of certification of Italian
language,CILS, being offered the possibility to obtain an internationally recognized certificate.

Total Number - 217 Total Number - 217

5

43
44 70
BPO
B1
BS
B2
109 C1 SVIL

STAFF
64

Level CELI 2013-2014

99

10
SUPPLY OF MULTILINGUAL SERVIVES-ITALIAN LANGUAGE

BS Software

23 9

B1 B1
42
B2 B2
21
C1 C1

13
34

STAFF BPO
10

B1
2 2 B2 B1
B2
C1
16 C1

44

1
 AGENDA

ABOUT AS

OUR SOLUTIONS

OUR ADVANTAGES

12
BUSINESS LINES
SVILUPPO SOFTWARE
DEVELOPMENT ACTIVITIES
IT Department provides flexibility
and responsiveness in the resource
allocation for projects of
development required by the client.
Creates software components for
Group Cedacri companies in all
operating platforms.
The areas with a higher level of
competence are those connected
with banking system...
In accordance with the customer in
various projects we manage:
* Development of key solutions;
* Development of the software on
the basis of technical analysis;
*Development of technical analysis
according to the customer's
functional requirements;
*Maintenance and evolution of the
existing solutions.
13
TESTING ACTIVITIES
Testing office is designed to provide
a continuous improvement of the
final quality of the software,
delivered to the Cedacri group
customers, validation and control of
the product accuracy according to
the requirements and testing
activities of different types and
levels.The main objectives are:
*Execution of system testing;
Regression tests; Stress tests;
*Development and maintenance of
scripts for automated testing;
*Execution of tests manually and
automatically;
*Flexibility in execution of different Help Desk and Call Center with a
tests "on demand" of the developed support in italian language of 24*7;
software;
*Quality assurance and testing
services even on the existing
platforms
BPO
Business Process Department (BPO)
is designed to provide outsourcing
in business banking for italian
banks and Groups Cedacri
customers.
The main objectives are:
*External management of the
banking operational processes;
*Multilingual call center;
*First level Help Desk;
*Customer Care with a 24*7 cover
support;
*Provision of monitoring services;
*Dematerialization and document
management;
*Monitoring service, First level
*Provision of back office services
for banking activities in italian
language.
*Outbound
 QUALITY ORIENTATION

• Continuous focus on quality

Software • Various types and levels of testing activity
• Estimation and validation of product accuracy according to the
Development requirements
• Quality and testing services assurance on the existing platforms.

CONTACT CENTER
•Interventions on the prompt requests of the banking institutions
•Listening groups (with the employer and the trainer, sessions organized by
the banking institutions)
•Operator training
BPO •IVR (Interactive Voice Response) for service quality survey.

•BACK OFFICE
•Sampling procedures
•Definition of quality indicators KPI (Key Performance Indicators)
•Data exchange and eventual corrective action plans.

14
 SOFTWARE DEVELOPMENT
• Mixed software development solutions
• The software is built according to the specific technical requests of the
customer, or may be provided directly in the customer premises.
• Mixed solutions
What are we • Functional requirements of the customer are acquired and on their basis the
capable to analysis and the technical components of the software are realized.
realize • Key solutions
• Functional analysis starting from the customer needs and ending with solution
delivery.
• QA Solutions (quality assurance) and manual and/or automatically applications
testing

• For each project, regardless of its dimensions, a team with a Project manager is
built, that becomes the main representative of the customer.
• The team is provided with skills and resources necessary for project
Our structure
implementation.
• We mantain a constant focus on the customer in order to inform about the current
SLA (project progress), problems encountered, as well as the choice of the most
suitable solutions.

• Cobol • Web (HTML / CSS / JavaScript / PHP /

IT • Java EE XSL)
•.NET • Ms SQL, Oracle, DB2, MySQL
(Inmformation • JavaScript for Adobe (Adobe Live Cycle
Tehnology) Designer)

15
 SOFTWARE DEVELOPMENT

*Registry of banking records/Money laundering;

The main *Corporate Banking/ATM;
*Internet Banking;
functional *Transfers/Utilites;
*Mortgage/Warranty data analysis;
competences *Cards;
acquired *Bonds and securities;
*Cash Flow Monitoring;
*Treasury/Assets management;
*Credit risk control.

Production For 2015, the size of the structure is about 100 resources. An increase
of about 17.000 days/person is expected divided as follows:
capacity of the
structure: *15.000 days/person for Cedacri Informational system
*2.000 for other customers.

16
 SOFTWARE DEVELOPMENT

• Implementation, maintenance, as well as applications support of

Cedacri Information System.
• Development of integrated software applications for Core
Banking system.
• Development and application integration in a multichannel
system (Internet Banking)
• Development of an application that will enable the use of
Main realized
advanced integration of applications of classic ATM operations
projects and back office CRM
• Development of components on credit management platform
• Development of solutions and applications on credit card
platform.
• Support and consultancy in application re-engineering for
Mobias Banca
• Development of software components for Studio Informatica
• Development of project planning management tools.

17
 BPO
Business Process Outsourcing

• Credits Banking;
• Mortgages; • Portfolio revenues management;
• POS back office systems; • Data Entry SAP;
Back Office • Accountancy; • Database update
• Payment systems;
• Securities ad Finances;
• Treasury;
• Data Entry customers;
• Contract management Home

• POS Support (about 14.000);

• Fraud and payment cards monitoring (operating 24h/24h, 7 days/7 days;
• Help Desk monitoring
• Call center working 24h/24h, 7d/7d
Contact Center • Home Banking Contact Center
• Server Monitoring (4 servers)
• ATM Support of about 1791 devices for banks
• Switchboard services;

18
 BACK OFFICE – OPERATIONAL LINES
Business Process Outsourcing
ANAGRAFICA TITOLI: ATTIVITÀ DI BACK OFFICE:
• NAV entry (net asset value) for ETF • Preparation of GST (Goods and
• Launch of the programs for Info service tax)
Center, Control Data-Bank / • Securities regulations (liquidation
Suppliers operations with counterparts)
BO Securities • Funds management • Funds regulation
• Entry of listed securities on ETX
market (IW BANK)

• Types of managed documents: substitution, simple purchase or with credit

card, exchange, previous or subsequent reorganization of deeds/
disbursements, mixed products, staff.
• Types of control
• General data, calculating, delivery mode, appraisal, loan agreement,
BO Mortgage annotation, mortgage application.
• Calculations performed: TAN taxes, spread, net profit, residual value.
• Product documents
• Contract proposal (bank), act approval (notary), check issuance request or
irrevocable transfer mandate.

19
 BACK OFFICE – LINEE OPERATIVE
Payment • Transfer entries-Everyday activity:
sysmetms • IBAN code, Sum, Benefits, Balance sheet verification

•Contract activation and daily invoice

Home Banking •Signaling/ Suspension or cancellation of invalid contracts
•Sia code request and insert in contracts that will be activated
Contracts •Variation/modification of required contract terms

Control of blanks filed by the initiator

Securities • Sicav funds: Subscription, Conversions, Reimbursements.
• Securities: acquisition, sale, conclusion
check • Records (identity documents, money laundering, SMS alert, customer profile)

Recording of POS devices

Recording of • Insertion of POS applications for Cedacri information system
• Open tickets on Remedy for new calls
POS devices • Insertion of CartaSi applications on platforms of applicant banks

Support activity for the leader • Other occasional activities, SAP

company for various volume of work: insertion according to the
• Verification and insertion of invoices requirements
Passive cycle in SAP Cedacri Group • Debts monitoring

20
 BACK OFFICE – OPERATIONAL LINES

Interbank network •Check of daily recordings

•Management of the messages within •eventual corrections of data
interbank network improperly inserted
•Performed operations: recalls •Cancellation of presentations on the
(cancellations), withdrawal (payment), request of the Bank
Management inquiry of results, delay, modification of Portfolio reports
of loan billing address, registry. •Accessing, extension, modifications of
portfolio •Monitored means of payment Ri.BA, portfolio reports conditions
receipts Bill, RID, MAV, Check. •Messages monitoring/ SIA office
•Execution of electronic files/Archives
Correction of tasks

• Archival and bank branch • Cession

managements for the institutions • Variation
Banking data • Entry
• Cancellation

Contract verification
Documentation • Everyday contract review
• Confirmation of the contracts filed by the subsidiary.

21
 CONTACT CENTER – OPERATIONAL LINES

• Safe access to S.I for customers with leased lines

• Use of Italian
Type of
• Multilingualism
service • Remote configuration with access to Cedacri's applications. The data are
delivery not stored in Cedint.

• One hour time zone difference

• 24h/24h Presence 7d/7d
• Italy holiday calendar
Schedule • Back Office: flexible monitoring capacity of customer needs
• Insertion
• Annulations
• Cessation
• Variation

22
 CONTACT CENTER – OPERATIONAL LINES
Management activities for about 2.000 ATM
• Inventory check and direct communication with subsidiaries
ATM • First level intervention (in case of anomalies)
Management • Classification of remaining anomalies of the second level or technical
support
• Identification of anomalies via trouble ticket tools

POS Management activity of about 21.000 devices

Support •First level helpdesk
•First level interventions in case of anomalies
•Identication of anomalies

• Technical conditions monitoring (installation, counter cessation)

Back Office • Debts monitoring
utility

Switchboard Switchboard service center for Cedacri Group

• Answering and sorting incoming calls to the switchboard of Cedacri group
(switchboard companies
service center) • Monitoring of returning calls in case of no response or busy

23
 CONTACT CENTER – OPERATIONAL LINES

Fraud management and credit cards blocking

• Availability to answer the green number for credit card activation and
blocking at night and during the festive days.
• Monitoring and evaluation of suspicious transactions reports.
Credit
• Contact the cosumer in order to check the transactions that are not
cards initially considered as being authentic.
• Granting of specialized assistance to the operators regarding the
interpretation of daily accounting data (8:00-20:00 during the week)
• Customer support for service kits.

Customer Support Activities

• The customer support firstly accesses a current account (monitoring
inbound and outbound calls)
Call Center • Blocking and release of the services as a result of customer's requests.
Internet • On-line payments support (money transfers, invoices, postal vouchers,
Banking MAV/RAV, online advertisements, rechargeable phone cards/ prepaid cards,
F24 proxies).
• Support for various online presentations.
• Check reports at customer's request (portfolio reports, ordinary current
account, mortgage reports and loans, credit card reports).

24
 AGENDA

ABOUT US

OUR SOLUTIONS

OUR ADVANTAGES

25
 WHAT WE OFFER TO OUR CUSTOMERS
• High level of schooling: All employees are fresh graduates in scientific sciences and
economy.
• Flexibility: by employing young staff, Cedacri International manages to guarantee a faster
solution of customer's specific needs and/or new services, both in terms of time, as well as
different types of services that have to be performed.
• Language knowledge: besides knowledge of Romanian and Italian languages, the
employees know English, Russian, German, French and Spanish as well.
• Territorial proximity: Chisinau is is situated at two hours flight from Milano Malpensa,
Verona and Roma and only international passport is needed in order to enter the country.
According to its geographical position, it is located near Western Europe.
• Italian training and formation: all employees are advised to follow the Italian language
courses provided by the company, only Italian is spoken within the company.
• Low risk country: this is determined by the geographical location of the country.
• Competitive costs.

26