Article The dynamics of quality costs in continuous improvement - Kim S.

, Nakhai
B. 2008

1. A review of research on cost of quality models and best practices - Schiffauerova

A., Thomson V. 2006
2. Integration of quality cost and accounting practices - Sedevich-Fons, L.A. 2012
3. The value of quality improvements - Setijono D., Dahlgaard J.J. 2008

Article A framework to implement QCS through process cost modeling - Sharma Cost of
quality usage and its relationship to quality system maturity - Sower V.E., Quarles
R., Broussard E. 2007

4. Improving the definition and quantification of quality costs - Yang C.C. 2008
5. ISO/IEC 27000, 27001 and 27002 for Information Security Management - Disterer, G. 2013
6. A Conceptual Model of Service Quality and Its Implications for Future Research. - A.
Parasuraman, L. L. Berry, V. Zeithaml 1985
7. Application of Lean Six Sigma to a panel equipment manufacturer - F-K. Wang, K-S.
Chen 04/2012
8. Applying failure mode and effects analysis for successful knowledge management - S-H.
Luo, G-G. Lee 26/10/2012
9. A structured approach to integrating audits to create organisational efficiencies: ISO
9001 and ISO 27001 audits - Z. Hoy, A. Foley 14/01/2014

Article Do quality costs still matter? - Colin Raßfeld, Falk Behmer, Marie Dürlich, Roland
Jochem 03/10/2015

10. Impact of ISO 9001 certification on firms financial operating performance - Eli Kofi
Aba, M. AffanBadar, Michael Allen Hayden 04/01/2016

2. Books 24 items

1. Total Quality Management and Operational Excellence: Text With Cases - Oakland,
J.S. 2014 (electronic resource)
2. Managing Quality - Dale, B.G., van der Wiele, A., van Iwaarden, J. 2007 (electronic resource)
3. A Short Guide to Facilitating Risk Management: Engaging People to Identify, Own and
Manage Risk - Pullan, P., Murray-Webster, R., Randle, V. 2011 (electronic resource)
4. Information Security Management Principles - Alexander, D., Finch, A., Sutton, D., British
Computer Society 2013
5. Information Security Management Principles - Alexander, D., Finch, A., Sutton,
D. 2013 (electronic resource)
6. Quality is Free: The Art of Making Quality Certain - Crosby P.B. 1979
7. Quality management for organizational excellence: introduction to total quality (ebook) -
Goetsch, D.L., Davis, S.B. (electronic resource)
8. Total quality management and operational excellence: text with cases - Oakland,
J.S. 2014 (electronic resource)
9. Fundamentals of quality control and improvement - A. Mitra 2008 (electronic resource)
10. A short guide to facilitating risk management: engaging people to identify, own and
manage risk - Penny Pullan, Ruth Murray-Webster c2011
11. Managing quality: an essential guide and resource gateway 2016
 12. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
13. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
14. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
15. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
16. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016
17. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert
Johnston 2016 (electronic resource)
18. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016 (electronic resource)

19. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016 (electronic resource)

Book Operations management - Nigel Slack, Alistair Brandon-Jones, Robert Johnston 2016

20. Operations management - Nigel Slack, Alistair Brandon-Jones, Robert

Johnston 2016 (electronic resource)

Book Read chapter 17 [Quality management] | Please note 7th ed. (2013) available as an
ebook; please Quality: a critical introduction - John Beckford 2017
Book Chapters 3 items

21. Quality management Techniques - B. G. Dale, B. Dehe, D. Bamford

22. Managing service quality - B. R. Lewis, I. Reid, D. Bamford
23. Quality costing - B. G. Dale, I. Reid, D. Bamford

3. Generic Documents 8 items

1. BS OHSAS 18001:2007, Occupational health and safety management systems.

Requirements
2. ISO 9001:2015, Quality management systems. Requirements
3. ISO 31000:2009 Risk management. Principles and guidelines
4. PAS 99:2012, Specification of common management system requirements as a
framework for integration
5. BS 31100:2011 Risk management. Code of practice and guidance for the implementation
of BS ISO 31000

Document ISO 14001:2015, Environmental management systems. Requirements with

guidance for use
Document ISO 27002:2013 Information technology. Security techniques. Code of
practice for information security controls 2013

6. BS ISO/IEC 27001:2013: Information Technology – security techniques – information

security management systems - requirements.