TRAINERS METHODOLOGY I CAT COLLEGE

Training Output #1 October 28, 2008

COURSE DESIGN
COURSE TITLE : COMPUTER HARDWARE SERVICING

NOMINAL DURATION : 372 Hours

QUALIFICATION LEVEL : NC Level II

COURSE DESCRIPTION

This course is designed to develop knowledge, skills, and attitudes of a Computer

Service Technician in accordance with industry standards. It covers core competencies such as
install, maintain, configure, and diagnose computer systems and networks.

COURSE OUTCOMES

Upon completion of the course, the trainees/students must be able to:

 Participate in workplace communication

 Work in a team environment
 Practice career professionalism
 Practice occupational health and safety procedures
 Apply quality standards
 Perform computer operations
 Perform mensuration and calculation
 Prepare and interpret technical drawing
 Use hand tools
 Terminate and connect electrical wiring and electronic circuits
 Install computer systems and networks
 Diagnose and troubleshoot computer systems
 Configure computer systems and networks
 Maintain computer systems and networks

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

TRAINEE ENTRY REQUIREMENTS

Candidate/Trainee must possess the following qualifications, must be:

 Able to communicate both oral and written

 Physically and mentally fit.
 With good moral character.
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

COURSE STRUCTURE

No. of
Unit of competency Module Title Module Contents
Hours

BASIC 16

1. Participate in 1.1 Participating in 1.1.1 Parts of speech

Workplace Workplace 1.1.2 Sentence construction
Communication Environment 1.1.3 Effective communication
1.1.4 Basic mathematics 4
1.1.5 Technical writing
1.1.6 Types of forms

2. Work in Team 2. 1 Working in 2.1.1 Team role.

Environment Team Environment 2.1.2 Relationship and
Responsibilities
2.1.3 Roles and Responsibilities
with Team environment.
4
2.1.4 Relationship within a team.
2.1.5 Communication process
2.1.6 Team structure/team roles
2.1.7 Group planning and decision
making

3. Practice Career 3.1 Practicing Career 3.1.1Personal development-social 4

Professionalism Professionalism aspects: intra and
interpersonal development
3.1.2.Organizational goals
3.1.3.Personal hygiene and practices
3.1.4.Code of ethics
3.1. 5 Organizational Key Result
Areas (KRA)
3.1.6 Work values and ethical
standards
3.1.7 Company policies on the use

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

and maintenance of
equipment
3.1.8 Qualification standards
3.1.9 Gender and development
(GAD) sensitivity
3.1.10 Professionalism in the
workplace
3.1.11 List of professional licenses

4. Practice 4.1 Practicing 4.1.1 Identity hazards and risks

Occupational Health Occupational 4.1.2 Evaluate hazards and risks
4.1.3 Control hazards and risks
and Safety Health and 4.1.4 Maintain occupational health
Safety and safety awareness
4.1.5 Hazards and risks identification
and control
4.1.6 Organizational safety and
health protocol
4.1.7 Threshold limit value (TLV)
4.1.8 OHS indicators
4.1.9 TLV table
4.1.10 Philippine OHS standards
4.1.11 Effects of hazards in the
workplace
4.1.12 Ergonomics
4.1.13 EGG Regulations 4
4.1.14 Safety regulations
4.1.14.1 Clean air act
4.1.14.2 Electrical and fire safety
code
4.1.14.3 Waste management
4.1.14.4 Disaster preparedness and
management
4.1.15 Contingency measures and
procedures
4.1.16 Operational health and safety
procedure, practices and
regulations
4.1.17 Emergency-related drills and
training

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

Unit of No. of
Module Title Module Contents
Competency Hours

COMMON 34

1. Apply Quality 1.1 Applying quality 1.1.1 Reading skills required to

Standards standards interpret work instruction
1.1.2 Workplace standards and
specifications
1.1.3 Procedures in obtaining and
carrying out work instructions 4
1.1.4 Quality checking procedures
1.1.5 Fault identification and
reporting
1.1.6 Safety and environmental
aspects of production process
1.1.7 Carry out work in accordance
with policies and procedures
2. Perform 2. 1 Performing 2.1.1 Reading and comprehension
Computer Computer skills required to interpret
Operations work instructions and to 10
Operations
interpret basic user manuals
2.1.2 OH and S principles and
responsibilities
2.1.3 Main types of computers and
basic features of different
operating systems
2.1.4 Main parts of a computer
2.1.5 Storage devices and basic
categories of memory
2.1.6 Relevant types of software
2.1.7 General security, privacy
legislation and copyright
2.1.8 Relevant types of software
2.1.9 Communication skills to
identify lines of
communication, request
advice, follow instructions and
receive feedback
2.1.10 Storage devices and basic
categories of memory
2.1.11 Basic ergonomics of keyboard
and computer user
2.1.12 Relevant types of software

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

2.1.13 Business Application

2.1.14 System software
2.1.15 Basic ergonomics of keyboard
and computer user
2.1.16 Relevant types of software
2.1.17 Computer peripherals
2.1.18 Storage devices and basic
categories of memory
2.1.19 Web surfing
2.1.20 Web browsers
2.1.21 Search engines
2.1.22 URLS and keywords
2.1.23 Links
2.1.24 Bookmarking
2.1.25 Security measures
2.1.26 Anti-virus software/programs
2.1.27 File Management
3. Perform 3.1 Performing 3.1.1 Types of components and 5
Mensuration Mensuration and object to be identified
and Calculation Calculation 3.1.2 Knowing the correct
specifications of the relevant
sources
3.1.3 Identify the necessary
measuring tools in selecting
the job requirements
3.1.4 Reading skills required to
interpret work instruction
3.1.5 Communication skills
3.1.6 Identifying appropriate
measuring instruments to be
used.
3.1.7 Use accurate measurements
for the tasks given.
3.1.8 Using the four fundaments of
mathematical operations
3.1.9 Introducing proper procedure
in calculating fractions,
percentages, and mixed
numbers to perform in the
given tasks.
3.1.10 Reading skills required to
interpret work instruction
3.1.11 Reading skills required to
interpret work instruction

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

3.1.12 Communication skills

3.1.13 Using appropriate
instruments tools to avoid
damage.
3.1.14 Proper procedure in cleaning
up the workplace before and
after using
3.1.15 Identifying the proper storage
of the instruments to be kept
that met the manufacturer’s
specifications and standard to
avoid damage in mismatching.
3.1.16 Reading skills required to
interpret work instruction
3.1.17 Communication skills

4. Prepare and 4.1 Preparing and 4.1.1 Drawing conventions

Interpreting Interpreting 4.1.2 Symbols
Technical Drawing Technical Drawing 4.1.3 Dimensioning conventions
4.1.4 Markup / Notation of
drawings
4.1.5 Reading skills required to
interpret work instructions 5
4.1.6 Skills in interpreting
electrical / electronic signs
and symbols
4.1.7 Mathematics
4.1.8 Communication skills

5. Use Hand Tools 5.1 Using Hand Tools 5.1.1 Identifying appropriate hand 6
tools
5.1.2 Identifying tasks
5.1.3 Selecting appropriate hand
tools
5.1.4 Operation of hand tools
5.1.5 Function of hand tools
5.1.6 Common faults of hand tools
5.1.7 Safety requirements of hand
tools
5.1.8 Preparing tools
5.1.9 Function of tools
5.1.10 Safety requirements of tools
5.1.11 Proper used of tools

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

5.1.12 Creating report for

malfunctions, unplanned or
unusual events
5.1.13 Maintenance of tools
5.1.14 Storage of tools
5.1.15 Standard operational
procedures, principles and
techniques in maintaining a
tools
6. Terminate and 6.1 Terminating 6.1.1 Identified the materials 6
Connect and Connecting needed to perform the given
Electrical Electrical specification
Wiring and 6.1.2 Used appropriate tools and
Wiring and
Electronics equipment as required in the
Electronics
Circuit given tasks
Circuit 6.1.3 Prior planning to perform the
specific guidelines and
procedures
6.1.4 Ensuring the accuracy and
correctness of
electrical/wiring and
electronics connections to be
used and placed in the
worksite.
6.1.5 Reading skills required to
interpret work instruction
6.1.6 Communication skills
6.1.7 Provide necessary safety
procedures in using tools and
appropriate protective
equipment in the worksite.
6.1.8 Tasks given are based to
standards procedures in
accordance with the safety
requirements.
6.1.9 Identifying appropriate
methods in terminating
connection are according to
prescribed standards.
6.1.10 Using proper sequence of
operation
6.1.11 Jobs performance must be in
accordance with the standard
procedures.

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

6.1.12 Reading skills required to

interpret work instruction
6.1.13 Communication skills
6.1.14 Using of appropriate tools in
testing of the different circuits
connected to ensure the
validity and conformity of the
connection
6.1.15 Identify the accurate tools to
checked the specified wiring
circuits
6.1.16 Reading skills required to
interpret work instruction
6.1.17 Communication skills
6.1.18 Responding as compliance
with the standard established
procedures

Unit of No. of
Module Title Module Contents
Competency Hours

CORE 320

1. Install Computer 1.1 Install Computer 1.1.1 Safety procedures

Systems and Systems and 1.1.2 Basic terms, concepts,
functions and characteristics 60
Networks Networks
of PC hardware components
1.1.3 Structure of operating
systems
1.1.4 Familiarization with the
various computer systems’
components and peripherals
1.1.5 System configuration/ settings
of computer systems and
devices
1.1.6 Basic computer configuration
set up
1.1.7 System’s specifications
1.1.8 Identifying common
symptoms and problems
associated with each devices
1.1.9 Troubleshooting and isolating

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

PC hardware problems
1.1.10 Diagnosing and
troubleshooting hardware
conflicts
1.1.11 Knowledge in installing
peripherals, network devices
and other I/O devices
2. Diagnose and 2. 1 Diagnosing and 2.1.1 Different types of computer
Troubleshoot Troubleshooting systems error.
Computer Computer Systems 2.1.2 Software as tools for
diagnosing computer systems.
Systems
2.1.3 Hand tools and its uses.
2.1.4 Procedures in diagnosing
computer systems
2.1.5 Safety precautions
2.1.6 Parts and functions of
computer system
2.1.7 Software ( operating system,
application software)
2.1.8 Electrical theory
2.1.9 Computer monitors
2.1.10 Techniques for diagnosing
computer system
100
2.1.11 Proper repairing/replacing
procedures of different
components
2.1.12 Wiring techniques
2.1.13 Power supplies
2.1.14 Determining defective
components
2.1.15 Basic networking
2.1.16 Guidelines for testing
computer system
2.1.17 Advance networking
2.1.18 Computer systems operation
2.1.19 Digital electronics
2.1.20 Communications

3. Configure 3.1 Configuring 3.1.1 Inspecting work instructions

Computer Computer Systems according to job
and Networks requirements. 100
Systems and
3.1.2 Planning and preparing of
Networks
standard operating
procedures

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

3.1.3 Occupational health and safety

3.1.4 Configuring system and
networks
3.1.5 Procedures in using the tools
and equipments
3.1.6 Occupational health and safety
3.1.7 Testing normal function of
systems and networks
3.1.8 Procedures in checking the
faults or problems
3.1.9 Procedures in configure
systems and networks
3.1.10 Occupational health and
safety
3.1.11 Inspection of systems and
networks with manuals
3.1.12 Making documents and
reports
4. Maintain 4.1 Maintaining 4.1.1 Plan/conduct maintenance 60
computer systems computer systems procedures according to job
and networks and networks requirements.
4.1.2 Safety measures are observed
at all times.
4.1.3 Identify and diagnose faulty
system.
4.1.4 Prepare tools and test
equipments.
4.1.5 Identify or obtain PC
specifications and schematic
diagrams.
4.1.6 Identify or obtain Network
functions and specifications.
4.1.7 Procedures in maintaining
computer systems are
followed
4.1.8 Safety measures are
observed.
4.1.9 Diagnose and identify faulty
systems.
4.1.10 Run diagnostics software.
4.1.11 Repair or replace faulty
system
4.1.12 Burn-in or test repaired or
replaced computer system

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

4.1.13 Procedures in maintaining

network systems are followed
4.1.14 Safety measures are
observed.
4.1.15 Diagnose and identify faulty
systems and cables.
4.1.16 Run diagnostics software.
4.1.17 Repair or replace faulty
systems and cables.
4.1.18 Burn-in or test repaired or
replaced network system.
4.1.19 Check the
maintained/serviced
computer systems to ensure
safe operation.
4.1.20 Run or conduct computer to
computer communications.
4.1.21 Connect to the internet if
necessary.
4.1.22 Burn-in serviced or replaced
components.
4.1.23 Return computer to
networking area.
4.1.24 Document the task
undertaken.

COMPETENCY ANALYSIS

This table present the number of modules developed in a particular unit of competency.

Unit of Competency Number of Total

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

Modules

BASIC

1. Participate in workplace communication 1 1

2. Work in team environment 1 1
3. Practice career professionalism 1 1
4. Practice occupational health and safety procedures 1 1
4

COMMON
1 1
1. Apply Quality Standards
2. Perform computer operations 1 1
3. Perform mensuration and calculation 1 1
4. Prepare and interpreting technical drawing
1 1
5. Using hand tools
6. Terminate and Connect Electrical Wiring and 1 1
Electronics Circuit 1 1

CORE
1 1
1. Install computer systems and networks
2. Diagnose and troubleshoot computer systems 1 1
3. Configure computer systems and networks 1 1
4. Maintain computer systems and networks
1 1

TOTAL 14

ASSESSMENT METHOD:

1. Hands on
2. Direct observation
3. Practical Demonstration
4. Oral and Written Exam

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

COURSE DELIVERY:

1. Lecture-Demonstration
2. Self-paced instruction
3. Group discussion

RESOURCES:

Tools Equipment Materials

Operating System Hubs/switches UTP Cat. 5 cables

Application program CDROMs UTP Cat.3 cables

Components / Dividers Modem/router RJ 45 modular plug

Oscilloscope Printers Learning Manuals

Rulers Hubs Work Instruction

T-square Server Hand-outs

Calculator Peripherals Board marker

Multi-tester Desktop Computers White board

Soldering gun Schematic diagrams

Pliers Charts

Cutters Block diagrams

Screw drivers Layout plans

Goggles Location Plans

Gloves Instrumentation diagrams

Protractor Loop diagrams

Steel rule System Control diagrams

LAN tester Drawing boards

Utility Software

Anti-static wrist wrap

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office
TRAINERS METHODOLOGY I CAT COLLEGE
Training Output #1 October 28, 2008

Masks

Crimping tools

Flashlights

Sharp pointed tweezers

Mirror (inspection)

Soldering gun

QUALIFICATIONS OF TRAINER:

 Must be a holder of Computer Hardware Servicing NCII or equivalent available

qualification
 Must have completed Training Methodology II (TM II)
 Must be physically and mentally fit
 Must have at least 2 years relevant job/industry experience

Prepared and Submitted by: ALLAN Q. VENUS

TESDA Albay Provincial Office