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  • STS3022 Introduction-To-Etiquette SS 2 AC45

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    This document outlines an introduction to etiquette course with the following key points: 1. The course aims to develop skills in etiquette, thought processes, quantitative, verbal and reasoning abilities. 2. The course is divided into 6 units covering topics like impression management, non-verbal communication, group discussion skills, etiquette, quantitative and reasoning abilities. 3. The course will be evaluated through formative assessments, assignments, projects, case studies, role plays and a term end computer-based test.

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    This document outlines an introduction to etiquette course with the following key points: 1. The course aims to develop skills in etiquette, thought processes, quantitative, verbal and reasoning abilities. 2. The course is divided into 6 units covering topics like impression management, non-verbal communication, group discussion skills, etiquette, quantitative and reasoning abilities. 3. The course will be evaluated through formative assessments, assignments, projects, case studies, role plays and a term end computer-based test.

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    106 views3 pages

    STS3022 Introduction-To-Etiquette SS 2 AC45

    Uploaded by

    Riajimin
    This document outlines an introduction to etiquette course with the following key points: 1. The course aims to develop skills in etiquette, thought processes, quantitative, verbal and reasoning abilities. 2. The course is divided into 6 units covering topics like impression management, non-verbal communication, group discussion skills, etiquette, quantitative and reasoning abilities. 3. The course will be evaluated through formative assessments, assignments, projects, case studies, role plays and a term end computer-based test.

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    © All Rights Reserved
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    of 3

    STS3022 Introduction to Etiquette LTPJC 3 0 0 0 1

    Course Pre- None


    requisites
     To develop skills on etiquette, thought process, quantitative, verbal and
    Objectives reasoning.
    Expected  Creating in the students an understanding of decision making models and
    Outcome generating alternatives using appropriate expressions
    Unit No. Topics Hours SLOs
    Impression Management 8 3,10,13,18
    Types and techniques
    1. Importance of impression management
    2. Types of impression management
    3. Techniques and case studies
    4.Making a good first impression in an interview (TEDOS
    technique)
    1 5. How to recover from a bad impressions/experience
    6. Making a good first impression online
    Non-verbal communication and body language
    1. Dressing, Appearance and Grooming
    2. Facial expression and Gestures
    3. Body language (Kinesics)
    4. Keywords to be used
    5.Voice elements (tone, pitch and pace)
    Group Discussion: 4
    1.Awarness
    2.Information gathering
    2
    3.Intuition about speaker
    4.Structuring thoughts
    5.Articulation
    Beyond Structure 4
    Art of questioning
    1.How to frame questions
    2.Blooms questioning pyramid
    3.Purpose of questions
    Etiquette
    3
    1.Business
    2.Telephone etiquette
    3.Cafeteria etiquette
    4.Elevator etiquette
    5.Email etiquette
    6.Social media etiquette
    Quantitative Ability-L2 9
    Profit and Loss
    1.Cost Price & Selling Price
    2.Margins & Markup
    Interest Calculations
    4 Simple Interest, Compound Interest, Recurring
    Mixtures and solutions
    1.Ratio & Averages
    2.Proportions
    Time and Work
    1.Pipes & Cisterns,
    2.Man Day concept
    3.Division Wages
    Time Speed and Distance
    1.Average speed, Relative speed, Boats and streams.
    Proportions & Variations
    Reasoning Ability-L2 11
    Logical Reasoning
    1.Sequence and series
    2.Coding and decoding
    3.Directions
    Visual Reasoning
    5
    1.Abstract Reasoning
    2.Input Type Diagrammatic Reasoning
    3.Spatial reasoning
    4.Cubes
    Data Analysis And Interpretation
    1.DI-Tables/Charts/Text
    Verbal Ability-L2 9
    Grammar
    1.Spot the Errors
    6 2.Sentence Correction
    3.Gap Filling Exercise
    4.Sentence Improvisations
    5.Misc. Grammar Exercise
    Total Hours 45 Hours

    Mode of Evaluation: Mode of Evaluation: FAT, Assignments, Projects, Case studies, Role plays,
    3 Assessments with Term End FAT (Computer Based Test)

    References
    Kenneth H. Blanchard and Spencer Johnson(2003) The One Minute Manager. New York City.William
    Morrow
    David Allen( 2002) Getting Things done : The Art of Stress -Free productivity. New York City.
    Penguin Books.
    FACE(2016) Aptipedia Aptitude Encyclopedia. Delhi. Wiley publications
    ETHNUS(2013) Aptimithra. Bangalore. McGraw-Hill Education Pvt. Ltd.

    Websites:
    www.chalkstreet.com
    www.skillsyouneed.com
    www.mindtools.com
    www.thebalance.com
    www.eguru.ooo

    STUDENT LEARNING OUTCOMES (SLO)


    3. Having an ability to be socially intelligent with good SIQ (Social Intelligence Quotient) and EQ
    (Emotional
    Quotient)
    10. Having a clear understanding of professional and ethical responsibility
    13.Having cross cultural competency exhibited by working in teams
    18.Having critical thinking and innovative skills

    Date of approval by the Academic Council: 15.6.2017

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