Work Health & Safety Manual

EASTLAND SHOPPING CENTRE

171-175 Maroondah Highway Ringwood 3134

New Release: Dated 2 March 2007

Last Updated Release: Dated 28 May 2015

Document Update Register
Date Summary of Update Section/Page
04 / 09 Change in authorising officer to O/WPH&S Policy Page 1
04 / 09 Change in authorising officer to Environmental Policy Page 2
12 / 09 Change to attachment 6 – Core Holing / Chasing Permit Page 22
12 / 09 Change to attachment 8 – Hot Works Permit Page 24
12 / 09 Change to attachment 12 – Roof Access Permit Page 40
10 / 10 Change to attachment 2 – Acknowledgement Statement Page 17
01/13 Change in authorising officer to O/WPH&S Policy Page 1
01/13 Change in authorising officer to Environmental Policy Page 2
3/14 Removal of Occupational Through out
3/14 Up-dated roof access permit Attachment 12
5/15 Full revision of manual including reordering of sections, deletion of QIC Through out
WH&S Program – Overview, Attachments 2-12, creation of centre
specific & state-based WHS legislative requirement attachments,
reformatting to 2015 QIC template

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TABLE OF CONTENTS
Document Update Register ............................................................................................................... 2
Introduction...................................................................................................................................... 4
Mandatory Requirements ................................................................................................................. 4
Preliminary Requirements – All Contractors ....................................................................................... 4
QIC Inductions ...........................................................................................................................................................4
Insurance...................................................................................................................................................................4
Contractor Requirements .................................................................................................................. 5
High Impact Contractors ...........................................................................................................................................5
Low Impact Contractors ............................................................................................................................................5
Contractor-Visitors ....................................................................................................................................................5
Principal Contractors.................................................................................................................................................6
Sign In/Out ....................................................................................................................................... 6
Sign-In Procedures: ...................................................................................................................................................6
Sign-Out Procedures: ................................................................................................................................................6
Housekeeping ................................................................................................................................... 7
Safety Rules ...................................................................................................................................... 7
Accident/ Incident Reporting Procedures .................................................................................................................7
Drugs, Alcohol and Smoking .....................................................................................................................................8
First Aid .....................................................................................................................................................................8
Fire Safety .................................................................................................................................................................8
Hazardous Substances and Dangerous Goods ..........................................................................................................8
Hazard Identification.................................................................................................................................................9
Personnel Induction Training ....................................................................................................................................9
Liaison with Other Contractors ...............................................................................................................................10
Noisy Works ............................................................................................................................................................10
Petrol/Diesel Driven Machinery ..............................................................................................................................10
Risk Assessment ......................................................................................................................................................10
Security ...................................................................................................................................................................11
Works In Common Areas ........................................................................................................................................11
Site Access ...............................................................................................................................................................11
Machine Guarding...................................................................................................................................................11
Warning Signage and Hoarding...............................................................................................................................11
Environment ....................................................................................................................................12
High Risk Work.................................................................................................................................13
Isolation of Services ................................................................................................................................................13
Confined Space Entry Procedures ...........................................................................................................................13
Hot work .................................................................................................................................................................14
Core Holing and Chasing .........................................................................................................................................14
Electrical Safety .......................................................................................................................................................15
Working at Height – Rules for ladder use ...............................................................................................................15
Working at Heights – Roof Access Permits .............................................................................................................16
Building Maintenance Units ....................................................................................................................................16
Contractor Conduct ..........................................................................................................................16
Program Monitoring.........................................................................................................................17
Attachment 1 – Centre Specific Information......................................................................................18
Attachment 2 – Work Health & Safety Legislation Reference Table ....................................................19

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Introduction
This Work Health & Safety manual (Manual) has been developed to assist contractors, subcontractors and
their personnel (collectively Contractors) to fulfil their responsibilities and obligations in relation to
Workplace Health & Safety (WH&S), when working in premises owned by QIC Limited and/or its
subsidiaries (QIC).
This Manual is not intended to be prescriptive in nature, but rather is intended to:
a) set out certain minimum requirements; and

b) adopt a risk management approach of hazard identification, risk assessment and risk control, which
must be applied for all activities undertaken by Contractors at QIC owned shopping centres.

Mandatory Requirements
All Contractors must comply with the requirements of this Manual unless exemption is obtained in writing
from Centre Management.

Contractors must comply with all applicable statutory requirements and relevant standards and codes of
practice pertaining to WH&S (refer - Attachment 2). Nothing in this Manual is intended to limit the
obligations of a Contractor at law, or under a contract with QIC or relating to a QIC property.

Preliminary Requirements – All Contractors

QIC Inductions
Prior to commencing any activities on site, all Contractors must:

a) complete QIC’s online induction and successfully pass the online test (including an
acknowledgement that they have read and understood this Manual); and

b) participate in a physical on-site induction by Centre Management.

Insurance
All Contractors must provide details of the following current insurance policies to Centre Management
prior to commencing any activities on site:

a) Public liability policy for at least $20 million, unless another limit of cover is required or approved
by Centre Management; and

b) Workers compensation policy as required by law.

In addition, evidence of currency of these insurance policies must be submitted to Centre Management
every year after renewal.

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Contractor Requirements
High Impact Contractors
High impact contractors include the following:
 Fitout contractors;
 Contractors whose works may/will impact areas outside of a tenancy;
 Contractors whose works will affect the base building;
 Contractors whose works will create dust, fumes, noise;
 Contractors whose works will require a permit to work; and
 Any other Contractor who is determined to be a ‘high impact contractor’ by Centre Management.

High Impact Contractors must provide details of the following to Centre Management prior to commencing
works:
a) Company Safety Policy;
b) Company Rehabilitation Policy;
c) Company Officer responsible for WH&S;
d) Risk assessment procedures/safe work procedures;
e) Material Safety Data Sheets; and
f) Licences, safety/skills training, including induction training, given to employees.

On a six monthly basis, High Impact Contractors must submit to Centre Management a Contractor WH&S
Compliance Certificate in the prescribed form (available from the Centre Management).

Low Impact Contractors

Low impact contractors include the following:
 Contractors whose work will not impact on the areas outside of a tenancy and the Contractor
requires no access to restricted areas within the Centre; and
 Any other Contractor who is determined to be a ‘low impact contractor’ by Centre Management.

Low Impact Contractors must develop and demonstrate risk assessment procedures for all activities
undertaken on site. Risk assessments (prescribed form available from Centre Management) must be
submitted to Centre Management prior to commencement of activities on site. Additional requirements in
relation to training, licensing and emergency procedures, etc. will be advised individually by Centre
Management, and must be complied with by the Contractor.

Contractor-Visitors
Contractor-Visitors include the following:
 Auditors, consultants etc. (must be escorted if accessing restricted areas);
 Authorities and service providers e.g. gas, telecoms, electricity etc. (must be escorted if accessing
restricted areas); and
 Any other person who is determined to be a ‘Contractor-Visitor’ by Centre Management.

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Contractor-Visitors are not required to undergo a QIC induction; however they must be escorted by a
person nominated by Centre Management if accessing any restricted areas.

Principal Contractors
Principal Contractors, as appointed by QIC, are responsible for the management and control of the site to
which their works relate, and must satisfy themselves in relation to the conditions of the site and any risks
associated with the site.

Principal Contractors are required to abide by their statutory obligations as Principal Contractors, all
relevant provisions of this Manual and the obligations specified in their contracts with QIC.

Sign In/Out
Sign-In Procedures:
Contractors must (prior to commencing any activities on site) comply with the Centre’s current sign in
procedures each time they arrive on site.

As part of the sign in procedures, all Contractors must:

 record date and time (arrival on site);

 record contractors pass number and any keys issued;
 detail all personnel on site (one pass per person);
 complete the following details:
 company name
 contact telephone number (mobile)
 location of works
 description of works
 details of works permit required e.g. confined space, hot work, fire system isolation, electrical
lock out, roof access and core holing and chasing; and
 confirm that risk assessment forms have been completed for the works being conducted
NOTE: No risk assessment, no work.

If any personnel are found working onsite that have not signed in, that person may be asked by Centre
Management to cease work and leave site for a minimum period of 24 hours.

Sign-Out Procedures:
On completion of any works on site and each time that a Contractor leaves the site, they must:

 complete the Centre’s current nominated sign out procedures;

 return keys, contractors passes and any work permits that have been issued;
 record time leaving site; and
 confirm all fire system isolations are restored to normal.

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It is QIC’s policy that contractors will not be paid unless they complete sign in/out procedures. Accordingly,
invoices for works completed will be cross-referenced to the sign in register/system.

Outside of Centre Management Office hours sign in/out with the Centre security.

Housekeeping
Contractors must:
a) (maintain clean areas) maintain a high standard of cleanliness in areas in which they are working
and must correctly and promptly dispose of waste materials in accordance with relevant statutory
requirements;

b) (keep areas clear of obstructions) ensure that working areas, stairs, passageways, fire exits, fire
equipment and common areas are kept clear of obstructions at all times;

c) (safely lower materials) ensure that all material gear and debris from elevated locations and
platforms is safely lowered and not thrown down;

d) (ensure no trip hazards) ensure that no leads, hoses or extension cords etc. are placed in areas
where they represent a trip hazard to tenants or visiting members of the public. No leads, hoses or
extension cords are permitted to be run at floor level in common malls or public corridors;

e) (signpost and barricade work areas) ensure that work areas are appropriately barricaded or
signposted to ensure that members of the public and tenants do not enter upon a designated work
area;

f) (provide hazard signposting) provide appropriate hazard signposting;

g) (no entertainment devices in work areas) not use radios, iPods or other portable entertainment
devices in work areas; and

h) (maintain clean and tidy amenities) ensure that nominated toilet, amenities or lunchtime facilities,
whether or not shared with other contractors, are maintained clean and tidy.

Safety Rules
Accident/Incident Reporting Procedures
Contractors must:

a) (notify incidents) immediately notify Centre Management of all accidents/incidents at the Centre
including (but not limited to) accidents/incidents resulting in any of the following:

 fatalities, serious bodily injury, or lost time injuries to its staff, subcontracted personnel or the
public;
 damage to plant or equipment;
 fire; and
 environmental impairment (pollution, spillage, toxic release).

Immediate notification shall be followed by a full report within 24 hours;

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 b) (report incidents in line with legislative requirements) comply with the accident/incident reporting
requirements of the relevant State-based Workplace Health & Safety regulator;

c) (notify any breaches) immediately notify Centre Management of any notices issued by public
authorities, as well as any breaches to safety rules and regulations; and

d) (not make public statements about onsite incidents) not initiate any statements to the press,
radio, television or any other news or public relations/social media concerning any accident or
incident and refer approaches by such organisations to Centre Management.

Drugs, Alcohol and Smoking

Contractors must ensure that during the span of working hours, no personnel consume, use or have in their
possession alcohol, drugs or other intoxicating substances.

QIC has a no smoking policy for the workplace and smoking is banned within buildings and directly outside
entrances. Contractors must comply with QIC’s no smoking policy.

Note: Any breaches of these conditions may result in the worksite being shut down for a minimum period
of 24 hours or the relevant Contractor being required to leave the site, as directed by Centre Management.

First Aid
Contractors must become familiar with first aid facilities provided by Centre Management.

Tenants are responsible for first aid facilities within their workplace.

Fire Safety
Contractors must:
a) (know emergency procedures) be familiar with the site’s Emergency Response Procedures;

b) (know emergency equipment locations and their use) be familiar with the location of fire exits,
firefighting equipment and have a working knowledge of the use of fire extinguishers and hose
reels;

c) (know how to raise alarms) ensure they are aware of the appropriate methods of raising the alarm
for fire, medical or other emergency; and

d) (make good any fire separation/penetration or system) ensure fire separations/penetrations are
made good and fire systems are restored to normal at the conclusion of any works.

Hazardous Substances and Dangerous Goods

Contractors must:
a) (store Hazardous and Dangerous substances as per statutory requirements) ensure that all
Hazardous Substance (HS) and Dangerous Goods (DG) storage occurring on site is in strict
compliance with statutory requirements and Australian Standard codes;

b) (provide location and quantity details) advise Centre Management of the location and quantities
of HSs and DGs stored on site;

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 c) (provide SDSs) provide safety data sheets (SDS) to Centre Management for all HSs and DGs brought
to site;

d) (provide risk assessments) undertake risk assessments in the prescribed form (available from
Centre Management) when working with HSs and DGs. Reference is to be made to the
requirements of the SDS. Where these requirements cannot be met a more detailed risk
assessment is to be made;

e) (provide adequate training) ensure that all workers working with HSs and DGs have been
appropriately trained and educated as to the hazards of the material used, and use of personal
protective equipment;

f) (ensure appropriate labelling and signage) ensure that all containers of HS and DG are
appropriately labelled and bulk storage areas are Hazchem signposted, accordingly to the
applicable legislation;

g) (ensure storage is safe and secure) ensure that gas cylinders are chained/secured in the upright
position and stored in a well-ventilated area; and

h) (use flash back arrestors) ensure that flash back arrestors are used on all welding gas cylinders and
gas safety fuses used on LPG cylinders.

Hazard Identification
Contractors must advise Centre Management of any existing or potential hazards that may exist within the
site.

When controlling hazards/risks in the workplace, a hierarchy of controls shall be adopted in order of
preference (as follows):

 design out hazards and design in control measures

 substitute with a less hazardous process or product
 redesign plant or work process
 separate and isolate the hazard from people
 administration - adjust time or condition of risk exposure
 personal protective equipment

To assist Contractors to minimise workplace hazards a sample WH&S Monthly Contractor Compliance
Inspection Checklist is available for information purposes from Centre Management.

Personnel Induction Training

Contractors must, at their own expense, ensure that their personnel have been given the required safety
and skills training for the relevant works before the start of the contract/works.

In particular, all construction workplace Contractors are to have completed a general safety induction
course.

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Liaison with Other Contractors
Frequently more than one contractor works in a particular location. Each Contractor must maintain
suitable liaison with other contractors on site to ensure safe working for all.

Noisy Works
Contractors must not carry out works which emit noise into the common area or adjoining tenancies during
the Centre’s trading hours e.g. saws, nail guns etc. Minor internal works, which do not create noise
disturbance may be carried out during the Centre’s trading hours with the prior approval of Centre
Management.

Petrol/Diesel Driven Machinery

Contractors must obtain permission from Centre Management prior to operating petrol/diesel driven
machinery within the building. Isolation of fire detection systems in the area along with the provision of
sufficient ventilation will need to be assessed by the Contractor.

Risk Assessment
All Contractors must complete risk assessments and provide the completed risk assessments to Centre
Management prior to the commencement of works. Risk assessments are required for all works undertaken
and Contractors must ensure personnel are suitably trained in safety requirements. A sample Risk
Assessment form as well as Guidance for the Completing of a Risk Assessment form is available from Centre
Management.

Contractors must ensure that the following requirements are complied with:

a) (confirm completion and currency) risk assessments are confirmed to be current and complete
when contractors use the sign in register and work permit processes;

b) (advise Centre Management of risks that are potentially not adequately controlled) where a risk
assessment indicates that a risk exposure may exist that could be beyond the control of the
Contractor, the Contractor must advise Centre Management;

c) (allow access by Centre Management to review WH&S processes) the Contractor must allow
Centre Management representatives access to the work area when requested, to review any aspect
of the Contractors' operations relevant to safety and the work environment;

d) (review risk assessments post-incident) In the event of an incident or accident, the Contractor
must ensure that the risk assessment form is reviewed and reissued as necessary;

e) (hazardous manual handling risk assessments) the Contractor must undertake manual handling
risk assessments in accordance with statutory requirements; and

f) (complete shopfitter risk assessments) generic risk assessments for shopfitters are available from
Centre Management as a guide only and must be reviewed, amended and signed for by the
relevant Contractor.

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Security
Contractors are solely responsible for the security of plant supplied by them up to the stage of installation,
together with their own tools, plant, gear, lifting equipment or any other equipment or machinery they
bring to site, or have delivered to site.

a) Should a Contractor be required to carry out work outside of Centre trading hours, the Contractor
must provide 48 hours’ notice to Centre Management stating:

 access time
 exit time
 number of employees

b) Centre Management reserves the right to search work bags, tool boxes, vehicles and other places
of concealment at any time.

c) Contractors must adhere to Centre security personnel instructions at all times.

Works In Common Areas

Contractors must not carry out works in the common areas during the Centre’s trading hours,
unless specific approval has been given by Centre Management. Centre trading hours are outlined in
Attachment 1.

Site Access
Specific requirements for the receipt of goods and materials will be advised by Centre Management
together with the availability of goods lifts and car parking. Contractors must comply with these
requirements.

Contractors must ensure that shopping trolleys are not used for the transport of materials, tools or wastes
or other items associated with the works.

If building perimeter doors are required to be opened after lock up time for a period of more than 15
minutes, the Contractor must, at its own cost, arrange one of the Centre’s security guards for a minimum
period of four hours.

Machine Guarding
Contractors must ensure that:
a) all warning signs are obeyed;

b) machinery guarding is only removed after machinery has been isolated and danger tagged; and

c) Centre Management is advised of any removed, missing or damaged machine guards.

Warning Signage and Hoarding

Contractors must:
a) (not adjust or alter the hoarding) not alter and/or adjust any part of the hoarding;

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 b) (not place/lean anything against the hoarding) not permit any materials to lean on or be placed
against the hoarding;

c) (provide appropriate signage) provide hazard/warning signage as appropriate to the works;

d) (minimise risks to the public) ensure adequate barricading and signage of public/ common areas to
minimise risks to the public; and

e) (advise Centre Management of damaged/ missing signage) report any removed, missing or
damaged signs to Centre Management.
Any adjustments or alterations that a Contractor requires to the hoarding may ONLY be made by the
nominated hoarding contractor of the Centre. Shopfitters must provide 48 hours’ written notice to Centre
Management should they require any alterations to the hoarding. All costs involved in the relocation or
alteration of the hoarding will be at the Contractor’s expense.

Environment
Contractors must:
a) (protect the environment) protect the environment from impairment;

b) (manage noise pollution) not use hammer drills, jack hammers, saws and other noise producing
equipment during the Centre’s trading hours unless specific prior approval has been given by
Centre Management;

c) (use Centre facilities only for their intended purpose) not use toilet fitments, tearooms and the
like for washing out paint tins, plaster buckets, cement buckets and equipment;

d) (adequately manage dusty and dirty work) carry out dusty or dirty work only in a manner and at
times as agreed by Centre Management, who shall be consulted prior to carrying out such work;

e) (adequately manage chemical waste) only dispose of waste chemicals or water s in an approved
manner consistent with legislation, local regulations, and codes of practice;

f) (adequately manage solid & hazardous waste) manage the collection, storage and disposal of their
own solid wastes (including hazardous wastes). These must be stored in a manner that will not
result in harm to the environment or the building, nor affect the contractors own employees, the
employees of Centre Management or visitors to the premises;

g) (not use Centre compactors or bins) not use Centre compactors and cardboard recycling bins
under any circumstances;

h) (report pollutant spills immediately) advise Centre Management immediately if there is a spill of
an environmental pollutant. The Contractor must also ensure that any further contamination is
prevented, mitigated or reduced;

i) (be informed of emergency response measures) be aware of and comply with the Centre’s
emergency spill response procedures; and

j) (report and manage all complaints) in the event of a Contractor receiving a complaint in relation to
the generation of noise, dust, fumes or odours, cease all related works, if safe to do so, and report
the incident immediately to Centre Management.

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High Risk Work
Isolation of Services
Contractors must ensure that arrangements are made with Centre Management prior to any interruption
to building services, e.g. water, gas, fire protection systems, lifts, escalators, travelators, lighting and power.
Unless authorised by Centre Management, a minimum of 48 hours’ prior notification must be given to
Centre Management for the isolation of services.

Contractors must confirm to Centre Management when isolated services may be restored to normal.

If large amounts of dust and/or smoke will be created it may be necessary to isolate fire system smoke
detectors, and Contractors must do so if required.

Note: Fire Brigade call out charges and fines for false alarms will be on charged to the Contractors
responsible.

Confined Space Entry Procedures

The Contractor must develop a safe confined space entry procedure to be used when workers are required
to enter confined areas or spaces. A completed confined space entry permit in the prescribed form
(available from Centre Management) must be submitted to Centre Management for approval prior to
commencement of works.

A confined space is an enclosed or partially enclosed area not designed as a workplace having restricted
entry or exit and also may have an oxygen deficient flammable or toxic atmosphere. Such areas include
tanks exhaust ducts sewers pipelines and open topped pits.

The safe confined entry procedure must identify:

a) When confined entry permits are required.

b) Training requirement for personnel entering confined spaces.

c) Requirements for protective and emergency equipment.

d) Atmosphere testing arrangements.

e) Emergency/rescue procedures.

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Hot work
A hot work permit in the prescribed form (available from Centre Management) must be submitted to
Centre Management 48 hours prior to the commencement of any grinding or other spark producing
activity, welding or burning, or use of any other naked flames.

 Hot work cutting and welding is not permitted to occur when fire sprinkler systems are turned off.
 Gas cylinders brought to site must have flash back arrestors.
 Gas cylinders stored on-site shall be chained/ secured in the upright position appropriately,
segregated and stored in an externally located well-ventilated area.
 The contractor must maintain an active fire watch for at least 1 hour after hot works have
concluded and the area is to be monitored for a further 3 hours either by security or automatic
smoke detection.

At the completion of hot works, the Contractor must advise Centre Management who will counter sign the
hot work permit.

Core Holing and Chasing

A core holing and chasing permit in the prescribed form (available from Centre Management) must be
submitted to Centre Management 48 hours prior to the commencement of any core holing or chasing
work.

The following documentation must also be submitted to Centre Management prior to core holing and
chasing work commencing:

a) Structural Engineer’s approval (Centre’s Engineer to be used for all approvals);

b) Dimensioned drawings;

c) Core Hole and Chasing permit (in the prescribed form); and

d) Safe Work Method Statement and Risk Assessment.

 Works are to be completed outside of business hours unless specifically approved by Centre
Management.
 Fire Stopping Certification must be presented to Centre Management upon completion of all Core
Holing and Chasing works.

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Electrical Safety
Contractors must:

a) (ensure equipment is safe) ensure that electrical tools are maintained in good order and all power
leads and extension cords inspected, tested and tagged by a competent person in accordance with
AS/NZS 3760: 2010 - In service safety inspection and testing of electrical equipment, outlines
inspection, testing and tagging methods;

b) (ensure portable equipment is protected) ensure that all portable electrical equipment is
protected by appropriate earth leakage protection devices;

c) (ensure LOTO procedures are in place) establish "danger tag out" and "out of service" tagging
procedures; and

d) (notify all isolations) ensure that all electrical isolations are notified to Centre Management by the
Contractor.

Working at Height – Rules for ladder use

Safe working procedures are required to minimise the risks associated with working at heights. Access and
working platforms, in accordance with statutory requirements, shall be provided by the Contractor to
provide for fall protection for workers and equipment.

When working at heights, the Contractor must provide:

 Appropriate barricades/signs to minimise the risk of falling articles causing injury to the public or
fellow workers;
 A stable and securely fenced work platform (such as scaffolding or other form of portable work
platform);
 Secure perimeter screens, fencing, handrails or other forms of physical barriers; and/or
 Safety harnesses.

If use of the above is impractical, the use of portable ladders should be employed subject to the following
QIC requirements:

a) Ladders must be compliant with AS/NZS 1892.5:2000 Portable ladders - Selection, safe use and
care;

b) Ladders must be inspected and maintained in accordance with the above Standard;

c) Ladders must be secured at both the top and the bottom (where practicable), and the angle of the
ladder must be such that the horizontal distance from the base to the wall is no more than one
quarter of the vertical height of the ladder; and placed on a level non-slip surface;

d) Ladders must be made non-conductive material when used for electrical work;

e) Ladders should only be used to gain access to an area to carry out lightweight work of short
duration;

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 f) Tools used to carry out the work must be restricted to light hand tools that can be carried on a tool
belt, holster or pouch; and

g) During ascent, conducting the task and descent, persons must maintain three points of contact with
the ladder.

Working at Heights – Roof Access Permits

Contractors must complete a Roof Access Permit which is issued by Centre Management if they require
access to the roof.

Building Maintenance Units

When working with Building Maintenance Units (BMUs), contractors must:
a) (provide adequately trained personnel) ensure that only trained and qualified personnel operate
or use the BMUs;

b) (provide evidence of competency) provide evidence of competency to Centre Management prior

to commencement of the works;

c) (secure equipment) secure all equipment taken on the BMU with lanyards;

d) (use PPE) ensure that personnel wear safety harnesses;

e) (secure the area) barricade the working area beneath the BMU;

f) (be aware of weather factors) not operate the BMU in high winds. The maximum permissible wind
speed for operation of the BMU is to be recorded as part of the risk assessment/safe operating
procedures; and

g) (provide adequate communication and emergency awareness) ensure the BMU operators have
communication available with Centre Management, and be aware of emergency procedures in the
event of building evacuation at time of BMU usage.

Contractor Conduct
It is the responsibility of the Contractor to ensure their staff are inducted and comply with the
requirements of this Manual.

Without limiting the above, Contractors must ensure:

a) no unauthorised personnel are brought upon the site

b) all personnel have successfully completed the Contractor Online Induction;

c) all personnel are suitably trade qualified;

d) trades’ apprentices are suitably supervised;

e) the issue, and maintenance of personal protective equipment appropriate to the hazards of the
workplace occurs;

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 f) all personnel show courtesy to occupants and refrain from using obscene or offensive language;

g) personnel are suitably dressed for the work environment;

h) all personnel are in a fit state to perform the required tasks at all times;

i) personnel promptly report all workplace hazards to Centre Management; and

j) any requests or enquiries received from occupants or users of the building in relation to contractor
activities are courteously referred to Centre Management.

Program Monitoring
Compliance with this Manual will be monitored by:

 Contractor performance, documentation and attainment of the Contractor WH&S Compliance

Certificate;
 Centre Management inspection, audit and certification;
 External consulting inspections, audits and certification; and
 Building owner inspection.

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Attachment 1 – Centre Specific Information
Centre Owner: Eastland Property Holdings Pty Ltd
ABN: 76 955 253 249

Centres Trading Hours:

Monday, Tuesday, Wednesday 9.00am to 5.30pm
Thursday 9.00am to 9.00pm
Friday 9.00am to 9.00pm
Saturday 9.00am to 5.00pm
Sunday 10.00am to 5.00pm

Food Court:
Monday, Tuesday, Wednesday 9.00am to 5.30pm
Thursday 9.00am to 9.00pm
Friday 9.00am to 9.00pm
Saturday 9.00am to 5.00pm
Sunday 10.00am to 5.00pm

Centre Management Office hours:

Monday 8.30am to 5.30pm
Tuesday 8.30am to 5.30pm
Thursday 8.30am to 9.00pm
Friday 8.30pm to 9.00pm
Saturday 9.00am to 5.00pm
Sunday, Public Holidays 10.00am to 5.00pm

Site Security Contact details

Phone: 0400 565 326

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Attachment 2 – Work Health & Safety Legislation Reference Table
NSW VIC ACT QLD

Regulator WorkCover NSW WorkSafe VIC WorkSafe ACT WorkCover Queensland

(www.workcover.nsw.gov.au) (www.worksafe.vic.gov.au) (www.worksafe.act.gov.au) (www.worksafe.qld.gov.au)

Work Health & Safety NSW Work Health and Safety VIC Occupational Health and ACT Work Health and Safety Queensland Work Health and
Act Act 2012 Safety Act 2004 Act 2011 Safety Act 2011
(www.legislation.nsw.gov.au/maintop (www.worksafe.vic.gov.au/laws-and- (www.legislation.act.gov.au/a/2011- (www.worksafe.qld.gov.au/laws-and-
/view/inforce/act+10+2011+cd+0+N) regulations/acts-and-regulations) 35/default.asp) compliance/workplace-health-and-
safety-laws/laws-and-
legislation/work-health-and-safety-
act-2011)
Work Health & Safety NSW Work Health and Safety VIC Occupational Health and ACT Work Health and Safety Queensland Work Health and
Regulation Regulations 2012 Safety Regulations 2007 Regulation 2011 Safety Regulation 2011
(www.legislation.nsw.gov.au/maintop (www.worksafe.vic.gov.au/laws-and- (www.legislation.act.gov.au/sl/2011- (www.worksafe.qld.gov.au/laws-and-
/view/inforce/subordleg+674+2011+c regulations/acts-and-regulations) 36/default.asp) compliance/workplace-health-and-
d+0+N) safety-laws/laws-and-
legislation/work-health-and-safety-
regulation-2011)
Code of Practice NSW Codes of Practice VIC Compliance Codes ACT Codes of Practice QLD Codes of Practice
Reference Location (www.workcover.nsw.gov.au/law- (www.worksafe.vic.gov.au/laws-and- (www.worksafe.act.gov.au/page/view (www.worksafe.qld.gov.au/laws-and-
and-policy/legislation-and- regulations/occupational-health-and- /1403/title/codes-of-practice) compliance/codes-of-practice)
codes/codes-of-practice) safety/compliance-codes)

QIC/ Savills WH&S Manual Page 19 of 19