Curriculum Vitae

Poonam Singh
Mob: 91-8879502942
Email: poonamsingh955@yahoo.in

EDUCATIONAL QUALIFICATIONS :

 Intermediate :Maharashtra state board 2008

 High School : Maharashtra state board 2006

Career Objectives:

 I am Keen to contribute to the success and growth of the organization by undertaking

the challenging assignments and delivering timely results by applying best of my
knowledge and skills.
.

OTHER QUALIFICATIONS

 MSC-IT, Word, excel and Power Point.

 Beautician Course

Professional Work Experience:

 Currently employed at SUTHERLANDGLOBAL SERVICES for DELL INC.

Process working as Technical Support Engineer.
 The Job involves coordinating with customers and client for maintenance of
Dell desktops, Laptops, tablets, projectors, etc. and helping resolving
technical difficulties of clients.
 Have worked with various Dell LOBs(Line of businesss) such as
Dell PLE (Public and Large Enterprise)
Dell SMB (Small and Medium Business)
Dell ITS (Indian Technical Support)
Dell Pro Support India
Dell Pro support South Asia
 Have worked with Various Dell System Such as Latitude, Optiplex, Inspiron,
Alienware, XPS, Vostro.
 Have Worked in Multiple Role such as Inbound Voice, Outbound Voice,
Inbound email and Chat, L2 Support.
Other Professional Work Experience :

 Worked in Intelenet Global Services (June 2007 to 2010)

Vodafone, Mumbai, India

Job Responsibility:
Assist Customer with returns, Purchasing store protection plans and service
packages.

Answer telephone Enquiry from customer and store regarding status of unit and other
service issue.

Listen attentively to caller need to ensure a positive customer experience,

Responsible for processing room reservation by fax, phone, email and mail.

Response to telephone inquiries, providing quality to customer and associates

inquiring about the availability of products or status of order.

Executing strong customer service abilities.

Responsible for all other duties assigned.

 WORK FOR NGO (2013&2014)

Oxfam India International NGO

15 Month Experience.

Job Responsibility :

Collecting Fund through Field work and through phone.

PERSONAL INFORMATION:

Full Name : Poonam Singh

Address : Room No 3 Hanuman Nagar, Jijamata marg

Andheri (E),Mumbai:-400093.

Date of Birth : 25th May 1989

Gender : Female

Marital Status : Single

Languages : English, Hindi, & Marathi.

DECLARATION:

I hereby declare that the statement furnished above is true to the best of my
knowledge and belief.

Date: / / 2017 Signature.