WHAT IS OUTSOURCING?

 Outsourcingis the act of one

company contracting with another
company to provide services that
might otherwise be performed by in-
house employees.
 WHY TO OUTSOURCE?
 Reduces costs.
 Efficiency.

 More affordable to outsource to

companies located in different
countries.
 HOW IS IT DONE?
 Desired results such as
.

 Make a about the

applicability of the process to outsourcing.

 Choosing the
.

 Selecting the
 Multi-process outsourcing or MPO is a transaction
in which an organization
of its distinct to a third
party supplier.

 It is due to the variety of processes being

outsourced.

 Purpose : To by
outsourcing various elements of the organisation
to best possible providers, thus focussing on
 ADVANTAGES
 Aims at a from a true expert for
each process.
 Enjoy during the
sourcing of each aspect of the service.
 As each partner is accountable to deliver one
element of service, .

 Additional management .

 is far
than ending a whole outsourcing
 DISADVANTAGES
 It requires .

 Far
needed for programme and contract management
to ensure that your multiple partners deliver to your
expected objectives.

 You are still left with and

risk for delivering the combined service objectives.
BUILD, OPERATE
AND TRANSFER
Third Party

Project

Time or Buy Out

Enterprise
 ADVANTAGES
 .


 DISADVANTAGES
 are incurred to pay a profit to the
service provider.

 arise.

 results from the

“The delegation to a supplier for the
capture, imaging, conversion or creation,
production, processing, printing, mailing,
electronic transmission, and/or fulfilment
of any type of printed or electronic
document to a service provider specializing
in those services.”

- Infotrends, US
 ADVANTAGES
 .

 External documentation services can

and
.

 Provides to the employees

in the main company.
 DISADVANTAGES
 ―Outsourcing is .‖

 ―When I outsource documentation, I will have to

spend a lot of .‖

 ―Outsourcing makes us . What

happens if a contractor terminates service or
becomes too expensive?‖
PROJECT
MANAGEMENT
RESPONSIBILITY
OUTSOURCING
 ADVANTAGES
 Outsourced project managers look at

 Consultants help

 Project management professionals will do

and will be conversant
in the .
 Clients can focus on .
 You can become for dealing
 DISADVANTAGES
 You must your even
when external resources are used.
 If you don’t work the relationship properly, you

you need in-house.

 when there are
misunderstandings or poor management at the
start of the project.
 The risk of
can be high, depending on the
nature of the project.
MANAGED SERVICES
 In Managed Services Outsourcing,
is outsourced to a
third party – this is primarily based on the
between client and third party.

 For
managed services provide enterprise-class
capabilities for a —
without requiring a large, initial capital
investment.
 ADVANTAGES
 Eases adoption of new business processes
and network
availability without additional staff.

 Provides access to the with

.

 Provides makes
it easier to adapt to changing business
conditions enables the IT group to focus on the
 DISADVANTAGES
 are sometimes to assume

 between client and vendor

organizations.

 Vendors wont be in a position to

understand all of the client
OUT-TASKING
 Out-Tasking is a simple contract wherein the
other party agrees to complete a task i.e., a
part of your overall service, in a particular
time frame at a particular price.


 ADVANTAGES

 since they are

just one off tasks.
 DISADVANTAGE

Nothing as such, Just

REASONS FOR ENTERING
INDIA
 Cheap as well as –often
overqualified.

 Dell could gain by working

with third party vendors.

 .
 CHALLENGES FACED
 to find the right people and
teach them about Dell’s culture.

 .

 Difficulty in .
THE DOWNFALL
 CASE ANALYSIS
 as Dell failed to plan for the
call centre in the long term.
 Did not plan for with new
additions in Dell’s technology base.
 , long delays in transfer of calls
lead to customer frustration.
 .
 RECOMMENDATIONS
 Investigation and .

 Training employees to
of the customer base.

 to be appointed to
mange and monitor off shore outsourcing
projects.
 THANK YOU
 Akshat Merchant – 5
 Akshay Agarwal – 6

 Ankur Poddar – 8

 Prateek Bhardwaj – 31

 Prerna Gupta - 34

 Sharanam Khurana - 41

 Tanya Verma – 49

 Vatsal Bhandari – 51