Onboarding

For New Teachers

Are you available on the peak
hours?
 Requirements:
 Must plot 65 slots during PEAK hours (non negotiable)
 Must keep a consistent schedule from Monday to Friday (peak hours)
 Must fully commit to these opened slots and be ready to teach. 98%
probability that opened slots will be booked if they are within peak
hours

PEAK HOURS:
Weekdays (19:00-22:30)
Weekends (9:00-22:30)
Missed Lesson Penalty & Lesson Memo Delay Penalty

Missed Lesson Penalty Lesson Memo Delay Penalty

Reasons for waiving missed lesson

penalty:
1. Emergencies
2. Bereavement (family)
3. City-wide power outage
4. AC/Mypage glitch.
5. Natural calamities
My Page Navigation

Go to www.51talk.com/ph
Username: (personal email address)
Default password: (51talkteacher2014)
My Page Appearance Checker

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4

2 5

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My Page Navigation
An example of what can be announced: (always check your MyPage Announcements)
My Page Important Tabs
Shift Management
The teacher is allowed to plot his own schedule depending on his availability.

Directions:

1. Go to your “My Page”.

2. Click “Shift Management”.

3. Highlight the word “CLOSED”

4. Unmark the time/s you desire to close to avoid lesson bookings.

(Always double check before you click “OK” and ensure not to miss any booked
lessons on the time slots you opened.)
Shift Management
Shift Management

Click the submit button

This will select all peak hours
My Booking Schedules
The teacher can check his booked lessons for the day by clicking the “My Booking Schedules” tab.

All the necessary information of the class and the student can be found there.

Such as:

• Type of lesson
• Time and Date
• Name of student – When clicked, the following will show:

 Class medium / Contact Details

 Whiteboard lesson link
 Book / lesson file and link
 Time
 Learning Purpose
 Student level
 Previous lessons and lesson memos
Pressing the “Start” button
• The “Start Button” appears 30 minutes before the first lesson on your My Booking Schedule Tab.

• This is to inform the system that the teacher is already online and ready to start the lesson.

• The teacher must be able to press the start button within 30 minutes.
My Booking Schedules
YOUR TEACHER SUPPORT
SERVICE SCORE HOT LINES

Sample only

UPDATES/ ANNOUNCEMENTS
My Booking Schedules
My Booking Schedules
Other helpful functions:
My Booking Schedules
Total number of lessons
Lesson type: Regular or Free
Trial

Date

Lesson medium +
Student’s name
Additional incentives
+10php weekend
incentive is now
applicable only for
evening peak hours, 7PM
to 11PM (total of 8 slots),
every Saturday and
Sunday

Newly enrolled
students

Refunding students

Free trial

Kid student

Open slots
Reservation Details

Click the name of the student

Reservation Details

Secondary medium
PDF Textbook with
Teachers Guide (TG)
Lesson History

NOTE: If the student is ABSENT. Do not write anything in the lesson MEMO just mark the student ABSENT.
Marking the student absent
 Ensure to attached 2 screenshots on the absent form
 Mark the student absent after 15 minutes
Posting of Lesson Memos
Lesson Memo Submission Deadline

Regular Lesson Memos (RLM) are submitted after a regular lesson is conducted with a student.
The deadlines are as follows:
For lessons from 6:00 to 12:00 – 14:00 of the same day
For lessons from 12:30 to 18:00 – 20:00 of the same day
For lessons from 18:30 to 00:00 – 9:00 of the next day
Telephone Reminder
Please watch the Video:
You can directly send a
https://vimeo.com/170780790 message to your student,
Password: 51Talk_Support! instead of going
through the lesson
support team.
Important Reminders:
1. You can use the Telephone Reminder ONCE per lesson. Please make sure to select the appropriate lesson issue.
2. Use the Telephone Reminder ONLY when necessary. Students can complain if the Telephone Reminder was not
applicable.
3. Do not report the same lesson issue to your support administrators on Skype if the Telephone Reminder has
been used. Instead, secure necessary screenshots of the lesson issue/s that you encountered for future
reference.
Telephone Reminder
51Talk Training and Promotion

Your “Training Guide” will

show your current level.
Click on the Level to link to
required training videos.
51Talk Training and Promotion
“My promotion summary”
will show your current
number of lessons taught,
current student evaluation
and your new upgrade
training.
51Talk Training and Promotion

“Book my training” will

show you all available
trainings.
NOTE: First training after
being launched is
Specialization-Refresher
Training
51Talk Training and Promotion

“My training schedule” will show you

what you have booked, when, how the
class will be conducted, and how to
contact the trainer.
51Talk Training and Promotion

*Promotion requirements as of 11/1/2016. Terms and Conditional apply. 51Talk reserves the right to amend these requirements at any point.
Lesson Fee Summary
Visiting Informative Links
 Video Tutorials

This section on “My Page” contains tabs to instructions on how to use software , programs and other
important information when conducting lessons

Please ensure that you visit these links!

Applications to be used

QQ Messenger Skype Messenger Air Class

NOTE: Please take note of the 1 minute rule in calling your students for their booked
lessons. Enter the classroom or start the call 1 minute earlier and exit or end the call 1
minute after the lesson so your students will not tag you absent or leave early.
Steps in using Telephone Class
1. In Skype, click the “Call phone” icon. The dialer will appear on the main window.

2. Using the dialer, locate the country code (China +86). Key in or copy paste the
number you wish to call. (Copy the number from the reservation details).

3. After keying the number, click the call button to start calling.

 You can visit your MyPage “video tutorial” section for more information.
 QQ International
1. Use the link below in Signing Up
2. Use this link to install the application
https://ssl.zc.qq.com/en/index.html
http://qq-international.soft32.com/
Logging in to QQ
Logging in

Main QQ Interface
 Adding student on Contacts
1. Type the QQ ID in the search box

2. Click NEXT on the window box

3. Click FINISH on the confirmation box
4. Click the icon flashing at the bottom
right of the screen to check if student
accepted the contact request 5. Click CHAT to start conversation
with the student
 Starting a conversation with student
1. Double click the name of the student on
the contact list
2. Chat box will appear 3. Click the video icon to initiate call
Sending files to student
1. Click the Send File Icon and choose Send File/Folder

2. Select the file from the folder

3. Send the file and wait for the student to accept it
4. Files send message will appear on the message box
Level-Up Training
TMS Training Website
Objectives
 To be exposed to the TMS Training Website prior to Level-Up Training

 To be aware of how the TMS Training Website can be maximized to

aid teachers to be more effective
The TMS Training Website
 Link: http://tmstraining.online
Free Courses
Teaching Protocols
1st and most important rule:

Notify your Team Administrators (Support) regarding ANY and ALL lesson issues encountered.

LESSON SUPPORT HOTLINE: 02-696-53-66, please save immediately into your phone.

ALPHA DELTA SIGMA OMEGA

For SMS: For SMS: For SMS: For SMS:
0917-580-3931 (Globe) 0917-580-3931 (Globe) 0917-580-3931 (Globe) 0917-580-3931 (Globe)
0998-965-5726 (Smart, Sun 0998-965-5726 (Smart, Sun and 0998-965-5726 (Smart, Sun and 0998-965-5726 (Smart, Sun and
and TNT) TNT) TNT) TNT)
For Calls: For Calls: For Calls: For Calls:
0917-576-5253 (Globe) 0917-571-2713 (Globe) 0917-806-9190 (Globe) 0917-530-5498 (Globe)
0998-964-3872 (Smart, Sun 0998-842-1537 (Smart, Sun and 0998-842-1535 (Smart, Sun and 0998-842-1526 (Smart, Sun and
and TNT) TNT) TNT) TNT)

CALL the landline, team mobile phone for urgent concerns. SMS will not be
entertained.
Keep your phone handy, this is the only way we can reach you if you’re not online.
FREE CALL - Support Toll Free Number Via Skype
Hi Teacher!

Did you know that you can now call our Hotline/Lesson Support Team by using your Skype PC or Mobile Application
Free of Charge?
Yes, you can use your phones to call us and not get charged, as long as you have a Skype app installed in your mobile
phone/s and an internet connection.
You can also do the same by logging in to your skype account/app via your personal computer and just do the
following:
Tap on the audio call button (handset icon) of your team’s Skype account to show the drop down menu and another
tap on the “Call Office” (the one with the 51Talk’s 1-800 number) and that’s it!
Please click on the link below for further instruction.

https://drive.google.com/file/d/0Byt67Qrr9_NEYkh2WWhnWDQ1bzQ/view?usp=sharing

You will be able to reach our Lesson Support Team for assistance by just using Skype with no charge at all.
Should you not have a data/internet connection, you may still call
51talk Support Portal
Support Portal main site:
 http://support.51talk.com/

Knowledge Base link:

 http://support.51talk.com/276311-
Knowledge-Base

NOTE: A “How to” guide will be sent to teachers.

Dispute Process

FEES

• Always create a ticket using the 51talk support portal for salary disputes.

• Ensure that you collect proofs / documentations (like lesson screenshots, recording, etc.)
Concern Submission
Select Concern type.

Concern Submission Record

COMPLAINTS

• Expect an Email and/or a call from your HBT / QA Specialist.

• Do not contact or engage students directly regarding complaints.

• Always contact your QAs directly for any complaints clarification

• Ensure that you collect proofs / documentations (like lesson screenshots, recording, etc.)
Requests
• Extended Absence
Do this when you need to take a vacation or time-off (maximum of 30 days)
- Notify your Team Administrators and send an email to HBTcoaches@51talk.com for formal filing and
application

- Ensure that there are no booked lessons or any opened slots on the days the leave of absence will take
effect or ensure that lessons within the effectivity of the leave are conducted
• Voluntary Cancellation of Service Agreement
Do this when you no longer wish to provide services for the Company permanently:
- Notify your Team Administrators about your intent and send an email to HBTcoaches@51talk.com

- The letter should indicate the reason as well as the desired effectivity date of cancellation

- Ensure that there are no booked lessons or ensure that lessons before the effectivity of cancellation are
conducted and all logins (Skype and QQ) have been surrendered to the respective Team Administrators.
Mentors

Your friendly Mentors will also be in touch during your first 3 months to
coach and encourage you. Please add you mentors skype ID.

Mentor’s Skype: 51Talk New Teacher Welcome call

You can add them up as soon as you finished onboarding. They will also be
having a Welcome Call with you once your account has been launched.
Please be active on Skype and on your mobile phone for this.
 REMINDERS
The USERNAME and PASSWORD of your AIRCLASS is the same
as your MYPAGE account.

Username: Personal email

Password: 51talkteacher2014 (default password)

Please do check your email to get your official 51talk log-ins.

NOTE:
Take time to answer the commitment survey after onboarding regarding
your teaching schedule. Please go the link:
https://drive.google.com/drive/folders/0B887sfU4p1UERXh6ODFUVzVoeHc
Videos to Watch
Please take time to review these videos about Conducting a full lesson, Punctuality and your Web Appearance Check.

1) Ensuring Punctuality in your Lessons

Link: https://vimeo.com/182985668
Password: Punctuality_AC_2016
2) Conducting a Full 25-Minute Lesson
Link: https://vimeo.com/182988321
Password: 25Minute_AC_2016
3) Punctuality
Link: https://vimeo.com/175172419
Password: 51TalkHBTLateLeaveEarly2016
4) Web Appearance
Link: https://vimeo.com/175307925
Password: 51TalkWebAppearance2016
5) Lesson Issues Reporting
Link: https://vimeo.com/185457104
Password: Inquiry_51talk2016

These will better equip you to be one of our top teachers!

Incentives
 Always check out our banners and announcements posted on your
Mypage.
Date Time Slot Incentive

December 24-25, 2016 10:00-18:30 (18 slots per day) Earn +10php for every successfully conducted lesson

December 24-25, 2016 19:00 to 21:30 (6 slot per day) Earn 200% for every successfully conducted lessons

December 31, 2016 and January 01, 10:00-13:30 and 17:00-18:30

Earn +15php for every successfully conducted lesson
2017 (12 slots per day)
December 31, 2016 and January 01, 19:00-21:30
Earn 150% for every successfully conducted lessons
2017 (6 slots per day)

How to qualify?
HBTs whose service score>=90 (Service Score is based on December 23, 2016 data) and can meet the
requirements below.
Open slots at least 2 hours in advance.
No absences
Note: Student absent is half pay
Knowledge Check
1) Which tab should I visit for me to open/plot lessons?
2) How many minutes prior to the lesson time can a student book an open slot?
3) To access the reservation details, which tab should I go to?
4) This component of my service score indicates my absences and the complaints of
students against me.
5) To accomplish the lesson memo and level assessment, which tab should I visit?
6) What happens when I don't notify my team administrator about my absence?
7) What button serves as my attendance?
8) What happens on the fourth time that I failed to click this button?
9) How many times can we use the telephone reminder?
10)Who do we contact if you encounter technical issue? what is the skype id?
11) What course can I book after launching to level up as a starting teacher?
Q&A
Teach. Learn. Earn.