ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY

Dasmariñas Branch

COURSE SYLLABUS

Course Code : TQM 121

Course Title : TOTAL QUALITY MANAGEMENT

Credits : 3 Units (3hrs per week)

Pre-requisite : N/A

Course Description : This course is designed to give the students the basic concepts, principles and practices of Total Quality
Management. Important theories are presented to assure the students to gain basic knowledge and
understanding of TQM. Statistical and mathematical tools aare presented in the forms of tables, charts and
figures for better appreciation.

Competency/ies : N/A

Course Objectives : This program will allow the students to develop the basic learning in Total Quality Management that they can
be used when they are working

Course Requirements : N/A

References : Samuel H. Salvador

Gloria J. Tolention-Baysa
Francisco C. Cular

Grading System: : 15% Attendance+15% Recitation+30% Quizzes+40%laboratory project=100% x.70 = class standing
score/# of itemsx40+60=exam scorex.30=term exam
70% class standing + 30% term exam = 100%

Semester: __________________________ Front Page Page 1

School Year: _________________________ Instructor's Name: ______________________________
SECTION: ___________ ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Dasmariñas Branch

PRELIMINARY PERIOD

Trainer's
Tools &
WEEK M Learning Outcomes Topics/Content Methodology Sign/Date
Equipment (Remarks)
Understanding of TQM Lecture/Discussion Information Sheet 15-Jun-15
1 1 Historical background of TQM 1.1.1
Definitions of TQM, basic concepts, meaning of Recitation
Quality, Deming Philosophy
Physical Fitness Group Activity Task Sheet 1.1
Understanding Leadership Concepts and defintions of Leadership, Lecture/Discussion Information Sheet 22-Jun-15
2 2 effectiveness Implementations of the TQm process 2.1.1
Quality Council of TQM, Core Values, statemetns Recitation
anad strategic plaaning
Group Activity Task Sheet 2.1
Understanding Customer Lecture/Discussion Information Sheet 29-Jun-15
3 3 Satisfaction Who is the Customer? 3.1.1
Customer perception of TQM Group Activity Task Sheet 3.1
Customer feedbacks and complaints Recitation
Assessment Quiz #1 Quiz Sheet 1
Understanding the Employee Lecture/Discussion Information Sheet 5-Jul-15
4 4 Involvement Employee Motivation 4.1.1
Employee Empowerment

Assessment Group Activity Task Sheet 4.1

Understanding Team Building Recitation Information Sheet 13-Jul-15
5 5 and Training Team Building and training 5.1.1
Performance Appraisal of Employees Quiz 2 Quiz Sheet 2
Project Compilation of
products with its Project Sheet 5.1
features

Semester: __________________________ PRELIM- TQM 121 Page 2

School Year: _________________________ Instructor's Name: ______________________________
SECTION: ___________ ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Dasmariñas Branch

MIDTERM Period

WEEK M Learning Outcomes Topics/Content Methodology Tools & Equipment

Understanding the Continuous Lecture/Discussion

1 1 Process Improvement Cobtinuous Process Improvement Information Sheet 1.1.1

The Importance of Continuous Improvement Recitation

Supplier Partnership, Importance of Suppliers Group activity Task Sheet 1.1
Understanding the Lecture/Discussion
2 2 Performance Measures Basic Conceptsof Performance Measures Information Sheet 2.1.1

Some Important Comments on Performance Recitation

Speaker
Measures
Group activity Task Sheet 2.1
Understanding Tools and Lecture/Discussion
3 3 Techniques of TQM Benchmarking, Reasons of Benchmarking Information Sheet 3.1.1
Recitation Information Sheet 3.1.2
Process of Benchmarking and 3.1.3
Asessment Quiz 1 Task Sheet 3.1
Understainding ISO 9000 Lecture/Discussion
4 4 Historical Antecedent of ISO Information Sheet 4.1.1
Recitation Information Sheet 4.1.2
A Quest for Capability and 4.1.3
Quality, Stakeholderd Group activity Task Sheet 4.1
Understanding Statistical Group Activity
5 5 Process Control Statistical Process Control, Pareto Diagram, Histogram, Variable Control Charts Task Sheet 5.1
Assessment Quiz 2 Speaker
Project Defense in the
restaurant that they Project Sheet 5.1
will open

Semester: __________________________ MIDTERM- TQM 121 Page 3

School Year: _________________________ Instructor's Name: ______________________________
SECTION: ___________ ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Dasmariñas Branch

Trainer's
Sign/Date
(Remarks)
27-Jul-15

Aug.3, 2015

Aug. 10, 2015

Aug. 17, 2015

Aug. 24, 2015

Semester: __________________________ MIDTERM- TQM 121 Page 4

School Year: _________________________ Instructor's Name: ______________________________
SECTION: ___________ ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
Dasmariñas Branch

FINAL PERIOD

Trainer's
WEEK M Learning Outcomes Topics/Content Methodology Tools & Equipment Sign/Date
(Remarks)
Understanding the Company Lecture/Discussion Sept.7, 2015
Management as a process TQM and the Quality management by: Dr-Ing Dietrich Recitation Information Sheet
1 1 legat Hewlett Packard 1.1.1

Understanding the KLM Royal Lecture/Discussion Sept. 14, 2015

Dutch Airlines KLM Royal Dutch Airlines- TQM -A Service Company, Information Sheet
2 2 Comparison of Service and Manufacturing Industries 2.1.1

Assessment Quiz 1 Task Sheet 2.1

Understanding IBM SEMEA IBM SEMEA, Market Driven Quality (MDQ) - The Lecture/Discussion Information Sheet Sept. 21, 2015
3 3 Recitation
Driver of transformaion 3.1.1
Group Activity Task Sheet 3.1
Understanding The Texas Quiz 2 Information Sheet Sept. 28, 2015
4 4 Instruments Europe- Leadership at Texas Intruments Europe 4.1.1
Understanding A consistent Lecture/Discussion Oct. 5, 2015
Qualiy Culture People Recogntition, A Consistetn Total Quality Recitation Information Sheet
5 Culture, Relaationship with Customers and Suppliers 5.1.1

Project Quality Control 23-Mar-15

Product Defense Project Sheet 5.1

Semester: __________________________ FINAL- TQM 121 Page 5

School Year: _________________________ Instructor's Name: ______________________________