News From KAIZEN AMS to You.

1st EDITION | 2018

A
Message
From The Contents

n the world of property, you get asked lots What’s Inside Page
of difficult questions. But there is one that
I find easy to answer. When I hear, “What
makes KAIZEN Asset Management Q4 2017 Archives 1
unique”, my response is simple: it’s the people” Best Employer In Real Estate At Gulf’s
Premier Real Estate Awards
I’ve been fortunate enough to be part of the Dubai
Voted UAE’s Choice for ‘Superbrands’
property sector for over a decade now, but I have Real Estate Accolade
never been more proud to lead such a talented
team. Their passion for positive change in the SMARTInvest Real Estate: Bring Furture
Led Value Into UAE Property Assets
property management sector goes right to heart
of the challenges facing our clients today. I would My Vehicle Campaign With Dubai
also like to take a moment and thank our consul- Municipality
tants, clients and partners who have made 2017
another tremendous year for KAIZEN. I am proud Insights: Owners Association 2
of our accomplishments and very appreciative of
everyone who took part in this. We’re Growing 2

Growth Point 3
What do the coming months and years hold? First
of all, I believe that KAIZEN Asset Management is
Property Times Recognises 3
perfectly positioned to support existing clients
Fadi Nwilati as one of the
and new, traditional players as well as market
"Most Trusted Real Estate
entrants within the property sector. KAIZEN, with
Professionals" in Dubai
its specialist knowledge and unparalleled exper-
tise will continue to support our clients on this Dubai Property Market 4
journey. But I also want us to help our partners Outlook 2017/2018
and clients go beyond the existing economic
landscape and genuinely embrace innovative
technologies. Adopting the latest technology
trends will be the key to success in 2018. KAIZEN
in particular has realized the importance of tech-
nology adoption in a data-driven industry like
real-estate. Technology is always changing, and it
is changing faster and in more ways. Even if your
Get In Touch With KAIZEN AMS
business is not a “technology” business, new ways
of doing things, new business models, and new Head Office
ways of communicating will impact your business. Office 706 | Building 12
Bay Square | Business Bay
Dubai | United Arab Emirates
Tel: +971 4 453 4917
Email: infor@kaizenams.com
Website: www.kaizenams.com

© KAIZEN AMS 2017. This publication is the sole property of KAIZEN

Fadi Nwilati, CPA, CGMA
CEO | KAIZEN AMS
AMS and must not be copied,reproduced or transmitted in any form
or by any means, either in whole or in part, without the prior written
consent of KAIZEN AMS. The information contained in this publication
has been obtained from sources generally regarded to be reliable.
However, no representation is made, or warranty given, in respect of
the accuracy of this information. We would like to be informed of any
inaccuracies so that we may correct them. KAIZEN AMS does not
accept any liability in negligence or otherwise for any loss or damage
suffered by any party resulting from reliance on this publication.
 2017 Best Employer In Real Estate At Gulf’s Premier
Real Estate Awards
KAIZEN Asset Management Services
was presented with the BEST
EMPLOYER IN REAL ESTATE award
by His Excellency Sultan Butti bin
Mejren, Director General of Dubai
Land Department at the region’s first
Gulf Real Estate Awards, 17th April.
KAIZEN AMS was honored in front of
nearly 300 real estate leaders at the
largest, most prestigious, real estate
gathering in the GCC.

Voted 2017 UAE’s Choice for 'Superbrands'

Real Estate Accolade
On the 20th of September 2017
KAIZEN Asset Management was
hailed a UAE Superbrand by the
Superbrands organisation, an inter-
national independent authority and
arbiter of branding excellence.
KAIZEN Asset Management is also
the only organization within the
Dubai real estate sector who was
recognized for its local brand
excellence.

KAIZEN AMS Sponsors SMARTInvest Real Estate:

Bring Future Led Value into UAE Property Assets
KAIZEN AMS Sponsored the SmartInvest
Real Estate Series: Part 1 -Bringing Future
Led Value into UAE Property Assets Event
with its CEO, Fadi Nwilati being one of the
Keynote speakers on the 25th of October
2017.

KAIZEN Asset Management shed the

light on the latest real estate technology
trends and their impact on the sector.

My Vehicle Campaign With Dubai Municipality

A city-wide campaign, initiated by Dubai Municipality on abandoned and
unclean vehicles was launched last December 2017. KAIZEN AMS, along with
Dubai Municipality are carrying out inspections and educating residents on
keeping their surroundings clean.

KAIZEN AMS | NEWSLETTER | FIRST EDITION | 2018 PAGE 1

 Insights: Owners Association
By Simi Sukheja, Head of Community Management

Al Futtaim General Real Estate

– Al Badia (Dubai Festival City)

One of the distinct advantages of being away from the

noise of everyday traffic is the sense of quietness that
envelops you at Al Badia (Dubai Festival City). The
area comprises of a mix of townhouses and units. The
townhouses have a distinct sense of space and privacy
with dedicated gardens and covered parking. Serenity
moves up to another level of luxury altogether with
apartments that benefit from private terraces and
balconies showcasing scenic panoramic vistas.

Tranquility however doesn’t mean you have to compromise

Al Badia Residences (DFC)
on convenience – you are located right at the heart of
the city with popular global shopping and local outlets. A
diverse mix of restaurants and cafes and outstanding
recreational and entertainment facilities are all well
We’re Growing...
within walking distance, with the airport being just a By Sara Nwilati, HR & Admin Manager
short drive away!
It gives us great pleasure to announce
Kaizen took over the management of the residential that KAIZEN Asset Management, has
component of the area since early March this year and been experiencing generous growth
a number of improvements have been made since then over the last several month and have
to enhance the owners experience and promote the welcomed the following new faces:
spirit of community living. One of the key achievements
Ahammad Faiz | Project Accountant
has been reduction of service fees across the board for
all buildings and villas; this was possible as a result of Jahir Ummar | Lead Software Developer
negotiations undertaken with service providers and Harlene Apuhin | Property Coordinator
changing providers wherever applicable without
Melanie Guinto | Procurment Executive
comprising on the quality of services delivered.
Ridge Pereira | Assist. Community Manager
Processes have also been implemented in the interest Upenn Bassa | Property Coordinator
of the community which was previously not existent. Mostapha Aoufi | Sales Agent
Additionally, efforts have been made to increase
Sunny Varthunny | Financial Manager
income to the community and a number of agreements
have been entered into which provide revenue to the Joanna Jankowska | Property Manager
community. Special attention is paid to enhance Iris Guyo | Receptionist
communication; notices, memos and quarterly newsletters
Rhem Pasilan | Property Coordinator
are issued to the residents for such purpose.
Mehmood Hassan | Community Coordinator
Day to day operations continue to be carried out keeping in Rowena Quijano | Sales Admin
mind the interest of all stakeholders and with an aim to Chris Caneta | Document Controller
further better the community. The key factor that is
Yahya Yaya | Property Coordinator
worked towards is to ensure that the value of the
assets is appreciated while at the same time maintaining
the feeling of neighbourhood living.

KAIZEN AMS | NEWSLETTER | FIRST EDITION | 2018 PAGE 2

 Growth Point
By George Malakos, Business Development Mngr.
Q4 proved to be a particularly busy period for
KAIZEN AMS, and the influx of new members to
the KAIZEN family is a key indicator of our recent
growth. The last quarter of 2017 saw us increase
our market share in both Owners Association
Management and Property Management with our
newer service offering, Snagging Inspections also
gaining in traction.
Prestigious developer Al Fattan Properties
appointed KAIZEN AMS to manage its Dream
Palm Residence development, a luxury resort
anchored by the Rixos hotel. It was a huge
honour for us and we quickly established our-
selves as a key partner to the established developer.
Soon after, we were appointed to manage their
properties at Sky Towers – Umm Ramool, Al
Fattan Marine Towers – Dubai Marina and Crystal
Towers – JBR. In addition to this, we completed
the snagging inspections at Sky Towers, a great
achievement by Mohammed Raqueeb and
Raneesh Babu who completed inspections for
257 units plus all the common areas in under 30
days.
The immediate forecast looks set to continue
with ongoing talks taking place with a number of
high profile developers investment companies,
both in Dubai and Abu Dhabi. As more and more
companies begin to value the importance of
Asset Management, KAIZEN's professionalism,
honesty and dedication will mean that we will
continue to grow.
Finally, I would like to take the opportunity to
thank all of the KAIZEN team, as they continue to
make my role a lot easier.
KAIZEN AMS | NEWSLETTER | FIRST EDITION | 2018
Property Times Recognises
Fadi Nwilati as one of the
"Most Trusted Real Estate
Professionals" in Dubai.
We are delighted to announce that our
CEO, Fadi Nwilati has been recognised
as one of the “Most Trusted Real Estate
Professionals of Dubai” by Property
Times. The judging panel consisted of
RERA Senior Management and other
esteemed industry leaders. The judges
were looking for individuals who have
raised the bar in customer service and
who have revolutionized the customer
journey through adopting new service
delivery standards. The award highlights
Fadi’s hard work and dedication within the
Real Estate Sector of Dubai.
Last year, Fadi was also recognized as being
one of the “Top 20 Most Influential Real
Estate Professionals “ranking 18th. This year,
he has moved up to be recognized as the
4th “Most Trusted Real Estate Professional”
in Dubai. The Property Times “20 Most
Trusted Real Estate Professionals of Dubai”
edition highlights the importance of building
trust with customers to perform well in a
highly competitive real estate sector.
The edition recognizes individuals who have
made extraordinary contributions to the
Real Estate Sector and who’s organizations
exemplify the highest standards of customer
service and transparency in their business
activities. These individuals serve as inspirational
leaders within the sector, striving to exceed
the norm and showcasing customer service
as one of their company values. Fadi and
KAIZEN'S adoption of technological
advancements to deliver excellent customer
service, has made them stand out from the
crowd. KAIZEN Asset Management’s Team
are extremely proud to be working with
such a dedicated, inspiring and determined
leader.
This recognition is testament to the fact
that Fadi as a leader has ensured that
KAIZEN can pivot their business, execute
with speed and excellence and make customer
centric choices that create momentum for
the coming years.
PAGE 3
 Dubai Property Market
Outlook 2017/2018
By Chanel Kettle, Group Marketing Manager

Residential Market:

As other cities continue to gradually recover

from the effects of the global financial crisis,
Dubai is in a “unique” position, having swiftly
recovered between 2011 and 2014, before declining
again over the course of 2015, 2016 and 2017.

Dubai’s residential market remains in a state of

flux, with segments of the market, depending on
location and price band, varying in performance.
Like many other global residential markets, confidence
levels amongst buyers remain subdued, particularly
for property at the top of the price spectrum. In
the affordable and lower mid-market segment, a
stronger decline in sale prices and comparatively
minor weakness in rents over the last two quarters
of 2017 allowed yields to rise and buyer demand
to pick up. Despite the emerging focus on the
residential investment market, tenant demand
remains mute and has undoubtedly eased over
the last 12 months. There will be a lot of supply in
the bottom to mid-market segments in the
coming years, this in turn raises the question of
whether there will be enough occupiers for these
units by 2020?
Office Market:
Uncertainty stemming from the proposed introduction
of a Value-Added-Tax (VAT) is causing some
nervousness in the market. Cluttons’ Dubai Winter
Real Estate report for 2017 stresses the combination
of VAT uncertainty and market pressures being
faced by the city’s office market, which has
remained relatively unscathed by the deteriorating
global economic conditions.
Meanwhile, a general “commoditisation of the
office investment market” is under way, with real
estate investment trusts (REITS) becoming
increasingly popular. Market specialist predict
that international Grade A offices will continue to
perform well in Dubai in 2018, with well-specified,
single ownership assets having the potential to
secure pre-lets from large corporate occupiers.
Another key performance indicator is dual licensing Source: (RICS Commercial Property Monitor Report 2017*)
and connectivity to transport infrastructure have
also proved to be key differentiators for new
office schemes in Dubai and are likely to remain
so for the foreseeable future. RICS’ latest Global
Commercial Property reported the following:
Commercial real estate is believed to be
overpriced according to 55 percent of
respondents, up from 36 percent in the
previous quarter.
Investment enquiries saw a further decline
with a net balance of -36 percent of
respondents noting a fall in overall
demand at the headline level.
Foreign investment enquiries also faced a
sharp fall in Q3, with the decline spread
evenly through all three sectors.
RICS added that a continuous steady
stream can be seen in the supply of
properties for investment purposes, with
prime asset values anticipated to remain
firm, holding steady over the coming 12
months.
The current property cycle is viewed to be
in a downturn phase by 45 percent of
respondents, while 25 percent believe the
market is approaching a floor.

KAIZEN AMS | NEWSLETTER | FIRST EDITION | 2018 PAGE 4

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