Expression of Interest (EOI)

For
Selection of agency for setting up & Operation of Digital
Dispensary Centers with Telemedicine facility including Video
Consultation, Medication Dispensing & Pathology across India

EOI Reference No.: WECS/EOI/17-18/002 Date: 09.03.2018

Webel Electronic Communication Systems Ltd

(A Government of West Bengal Undertaking)
Plot No.53, Block –DN, Sector-V
Saltlake City, Kolkata-700091
Ph: 033 2367 3448 / 7207
 Expression of Interest (EOI)

1. EOI No. & Date WECS/EOI/17-18/002 dated 09.03.2018

Setting up & operation of Digital Dispensary Centers with

2. Brief description of Job Telemedicine facility including Video Consultation, Medication
Dispensing & Pathology across India

Last date & time of Bid

3. 19.03.2018. at 12.00 Noon.
Submission

4. Date & time of Bid Opening 21.03.2018. at 12.00 Noon Onwards

Cost of Tender documents in shape

of DD in favour of “Webel
5.
Electronic Communication Systems
Limited”, payable at Kolkata
Venue of Bid Submission & Bid
6.
Opening
Address of Communication for
7.
queries, if any
8. WECS Contact Person
Rs. 1000.00 (Rupees one thousand only)
WEBEL ELECTRONIC COMMUNICATION SYSTEMS LIMITED (WECS)
(A Govt. of West Bengal Undertaking)
Plot - 53, Block – DN, Sector – V, Salt Lake City, Kolkata –
700091.
Ph: 033 2367 3448 / 7207
WEBEL ELECTRONIC COMMUNICATION SYSTEMS LIMITED (WECS)
(A Govt. of West Bengal Undertaking)
Plot - 53, Block – DN, Sector – V, Salt Lake City, Kolkata –
700091.
Ph: 033 2367 3448 / 7207
Mrs. Susmita Pal, 9831096817 (M)
Sri Atanu Jana – 9831471005 (M)

Bidders must be present at the time of opening of the bid. WECS are not answerable for any
9.
queries of any bidder who remain absent at that time.

Any proposal received by WECS after the deadline for submission of proposals may not be
10.
accepted. WECS reserves the right to accept of the late entries.

WECS reserve the right to reject or accept or withdraw the EOI without assigning the reasons
11.
thereof.

WECS/EOI/2017-18/ Page 2 of 12
Expression of Interest (EOI) for Setting up & operation of Digital Dispensary Centers with
Telemedicine facility including Video Consultation, Medication Dispensing & Pathology across
India.

Notice No. : WECS/EOI/17-18/002 Dated: 09.03.2018

WECS invites Expression of Interest (EOI) from a Company or an LLP or a Society registered under the
Companies Act, LLP Partnership Act or Societies Registration Act for Setting up & operation of Digital
Dispensary Centers with Telemedicine facility including Video Consultation, Medication Dispensing &
Pathology across India.

Objective of the EOI is to short list eligible bidders for second stage of the process who have requisite
technical and financial capacity for undertaking the project.

EOI document can be downloaded from the website www.wbtenders.gov.in. However at the time of
submitting the EOI document, the Bidder is required to submit a demand draft for an amount of Rs. 1,000/‐
(non refundable) in favour of “Webel Electronic Communication Systems Limited”, payable at Kolkata.

The EOI shall be submitted by 19 March 2018 at 12.00 noon in a sealed envelope. WECS reserves the right
to reject any or all quotation without assigning any reason whatsoever.

Atanu Jana
Sr. Executive (Project)
Webel Electronic Communication Systems Limited
Ph:- 2367-3448/7207
Email Id: - webel.ehealth@gmail.com, atanu.jana_wecs@webel-india.com

WECS/EOI/2017-18/ Page 3 of 12
BACKGROUND:
Webel Electronic Communication Systems Limited (WECS) was incorporated on 18th September 1981 and
is a State Public Sector Unit (PSU) under Department of Information Technology & Electronics, Govt. of
West Bengal. The Company is located in its own building with the constructed area of 28375.73 square feet
over a land area of 0.9014 acres in the Salt Lake Electronic Complex at Plot-53, Block-DN, Sector-V, Salt
Lake City, Kolkata - 700091.

Since its inception in 1981, WECS had been engaged in handling projects in the areas of Electronics,
Security Surveillance Systems, Telemedicine, Telecommunications and IT & ITeS on turnkey basis.

WECS has proved its excellence is in the field of Telemedicine. WECS is the pioneer in executing the
Telemedicine projects with the cutting-edge technology in the Government Hospitals of West Bengal and
Tripura for more than 15 years.
This project aims to being assured quality primary health care to the personals with linkages to available
hospitals. The idea is to set up and run Digital Dispensaries for the unserved people across India. It has
been proposed that Digital Dispensaries can be set-up in the underserved areas across India. These
dispensaries should be digitally enabled with referral system to designated healthcare facilities.

ELIGIBILITY CRITERIA:

1. The bidder (Consortium is not allowed) could be a Company or an LLP or a Society registered under
the Companies Act, LLP Partnership Act or Societies Registration Act respectively and operating in
India for the last 5 years as on date.

2. The bidder should have overall revenue (gross income) of minimum Rs. 15 (fifteen) Crore from
IT/ITES/ Healthcare Projects in each of the last 3 financial years i.e. FY 2014-15, 15-16, 16-17.
Bidder should submit P/L, Audited Balance sheet duly signed by chattered accountant last 3
financial years (FY 2014-15, 15-16, 16-17).

3. The bidder should have registered office at Kolkata.

4. The bidder should submit valid documentary proof of GST registration number, the details of
income tax registration (PAN) and valid trade license.

5. The bidder should have sufficient technical expertise and requisite infrastructure to manage this
type of healthcare business across India and should have more than 5 years experience in this field.

6. The bidder must have satisfactorily executed 03 similar projects each costing not less than Rs. 50.00
Lakh or 02 similar projects each costing not less than Rs. 75.00 Lakh during the last five years.
Similar project shall mean work experience in Hospital Management and/or Public Health
Management, Telemedicine in India/running hospitals in India in the major organization of Central

WECS/EOI/2017-18/ Page 4 of 12
 Government / State Government / Central Autonomous bodies / State Autonomous bodies / Central
Public Undertaking / State Public Undertaking or other government institute in India.

7. Letters of reference from past customers along with contact, address etc. of each customer should
be provided in order to show past performance in the execution of projects of a comparable nature
and complexity (Work Order/ Purchase Order and Successful Job Completion Certificate).

8. The bidder must have not been declared black listed / ineligible to participate for bidding during
last five financial years by any State / Central Govt / or PSU due to unsatisfactory performance,
breach of general or specific instructions, corrupt or fraudulent or any other unethical business
practices.

9. The bidder should submit availability of skilled man-power to handle (specific area) the projects and
also submit the escalation matrix of the company.

10. The bidder should have own brand products for Digital Dispensary Centers i.e. Integrated
Automated Medicine Dispenser with ability to handle atleast 120 SKUs. Refrigeration unit for
atleast 50 SKUs. The Dispenser must be integrated to the Telemedicine Terminal for automated
dispensing from the prescription itself and conduct immunological tests through RDKs and
Biochemistry tests i.e Alanine Aminotransferase / SGPT (ALT), Albumin (ALB), Alkaline phosphatase
(ALP), Amylase (AMY), Aspartate Aminotransferase / SGOT (AST), Calcium (CA), Carbon dioxide
(CO2), Cholinesterase (CHE), Creatine kinase or Creatinine Phosphokinase(CK), Creatinine (CREA),
Gamma Glutamyl Transferase (GGT), Globulin (GLOB), Glucose (GLU)Phosphorus (PHOS),
Thiobarbituric Acid test (TBA), Total Bilirubin (TBIL), Total Cholesterol (TC), Total Protein (TP),
Triglyceride (TG), Urea (Urea), Uric Acid (UA), Chloride (Cl), Potassium (K), Sodium (Na), Direct
Bilirubin (DBIL), Indirect Bilirubin (IBIL), HDL, LDL, Cholesterol (CHOL), CK-MB, LDH, α-HBDH,
Magnesium (Mg), GSP, etc. It would also integrate an X-Ray film scanner. Submit the related
technical documents.

11. The human resources shall be the sole responsibility of the service provider/bidder. The Manpower
may include Doctors: MBBS doctors with registration in Allopathic system, Specialist (MD/
DNB/equivalent) and other staff as stated. The bidder shall submit the credentials of all human
resources as a declaration.

GENERAL TERMS & CONDITIONS:

1. The Bidder is required not to impose their own terms and conditions to the bid and if submitted, it
will not be considered as forming part of their bids. The decision of WECS shall be final, conclusive
and binding on the Bidder(s). In a nutshell, the Conditional Bid or Bid with deviations will be
summarily rejected.

2. After evaluation of EOI documents, the successful bidders in all respect may be call for discussion
and may be asked to submit financial bids. The bidder is required to extend the requisite support
after the evaluation by giving Technical Presentation /Demonstration /Arranging site visits (if
required) on “No-Cost No-commitment” basis.
WECS/EOI/2017-18/ Page 5 of 12
 3. A clause-by-clause compliance statement to all Sections of the EoI document is to be submitted in
the Technical Bid. A bid without clause-by-clause compliance statement to all the sections of the EoI
document including the eligibility criteria shall not be considered for evaluation and shall be
summarily rejected.

4. The bidder should enclose the following documents with their ‘Technical Bid’:

 Proof of Purchase of the EoI document (DD copy).

 Power of Attorney to sign the bid (Notarized Copy).
 Annual Report/ Balance Sheets (including Profit and Loss Account) for last three F.Y.
 Details of Experience as envisaged along with copies of the orders and work completion
certificates as envisaged.
 Testimonies for the envisaged Facility Management capability.
 Memorandum and Articles of Association.
 Company Registration Certificate.
 Company Profile.
 Copies of GST registration and Copy of PAN Card.
 Copies of ITR of last three years.
 Copies of valid Quality Certificates (minimum ISO 9000).
 Current Solvency Certificate
 Self-Certification for No Black-listing as per the Eligibility.
 OEM Authorization Letter/Support Letter for partner / SI as per the Eligibility.
 Any other Specific Document as required under EoI Eligibility.
 Documents related Provident Fund and ESI details.
 Other documents as per the Eligibility.

5. Please note that if any document/authorization letter/testimonies are found fabricated / fake, the
bid will be declared as disqualified. This may also lead to the black-listing of the bidder.

6. All the pages of the EOI documents are to be signed by the Bidder or the authorized representative
on behalf of the bidder along with the seal of the firm with date, which will be rejected otherwise.

7. Validity of the EOI would be one year i.e. 1st April 2018 to 31st March 2019.

SCOPE OF WORK:
The agency will setup and operate a comprehensive telemedicine based Primary Healthcare System and
give Video consultation of MBBS Doctors and Specialists, conduct investigation, dispense medicine across
the country. The system should be available for the people of underserved areas for OPD services with
approx.300 Sq. Ft. areas.

Each such centre will have -

 Integrated Telemedicine Solution with real time video conferencing, clinical decision support system,
e-Prescription, Electronic Medical Records with Medical Device Data Integration and monitoring and
WECS/EOI/2017-18/ Page 6 of 12
 analytics. This would have the ability to measure BP, Temperature, spo2, ECG, video laryngoscopy,
otoscopy, Dermascopy and conduct immunological tests through RDKs and Biochemistry tests. It
would integrate an X-Ray film scanner. Printing of prescription and provision of power back up and
internet connectivity with redundancy.
 Clinical Decision Support System means a system that is capable of supporting preferential diagnosis,
recommending and interpreting investigation, recommending protocols and integrating
pharmacopeia with drugs safety check
 If required Integrated automated medicine dispenser will be provided to ensure seamless dispensing
of medicines from the e-prescription. The dispenser will have inbuilt refrigeration facility.
 Furniture &Fixtures as necessary
 Painting & Branding
 Manpower comprising of at least two trained Nurse or Nursing Assistant (XII pass) for the
telemedicine
 Details of the equipments & fixtures are mentioned in Annexure I

Responsibility of the Selected Agency:

 To furnish each digital dispensary centre with all equipment, instrument, furniture & fixtures, electrical
fittings, power back-ups (Inverters / DG set), software solution license for Telemedicine solutions with
Clinical Decision Support System (CDSS), investigations setup, Medicine Stock, painting & branding.

 To manage & operate the digital dispensary centres with provision of manpower, internet
connectivity, laboratory & Pharmacy facility with generic medicine, providing comprehensive
Primary Healthcare including Doctor’s Video consultation, ANC, vaccinations, appropriate tests and
medicines to be delivered to each patient

AGREEMENT:
 The contract period shall be for a minimum period of three years.
 The successful agency should execute an agreement in non-judicial stamp paper, having a face value of
Rs. 100/- within 7 days from the date of notification of acceptance by the department for the due
fulfilment of the contract.
 The stamp duty on the Agreement shall be borne by the successful agency.

WECS/EOI/2017-18/ Page 7 of 12
 Annexure - I

Letter of Application
(To be submitted with EOI Application by Applicant)

To
The Unit Head
Webel Electronic Communication Systems Ltd.
Block –DN, Plot-53.
Sector-V, Salt Lake City
Kolkata-700091

Subject: Submission of Expression of Interest (EoI) for Setting up & operation of Digital Dispensary
Centers with Telemedicine facility including Video Consultation, Medication Dispensing &
Pathology across India.

Reference notice for EOI No WECS/EOI/17-18/002 Dated 09.03.2018

Sir,

With reference to the above invitation for Expression of Interest (EoI), we have examined and understood
the instructions, terms and conditions provided in Invitation for EoI. We hereby enclose our EoI Application
in the prescribed format as mentioned in Invitation for EoI.

We confirm that we agree with the instructions, terms and conditions provided in Invitation for EoI. The
undersigned declares that the statements made and the information provided in the duly completed
application is complete, true, and correct in very detail.

We also understand that Webel Electronic Communication Systems Ltd is not bound to accept the offer
either in part or in full. If the WECS rejects the offer in full or in part, it may do so without assigning any
reasons thereof.

Yours faithfully

Authorized Signatory
(Name, Designation & Seal of the firm)

Date: ___________
Place: ___________

WECS/EOI/2017-18/ Page 8 of 12
 Annexure - II

Format for Project Experience:

1. Using the format below, provide information on each reference assignment along with a client
certificate or suitable supporting documentation.

Name of Project

Location where services were delivered

Name of the Client

Name and address of Client Contact Officer

Duration (dates) of assignment

Status of assignment: Completed / Ongoing (if it is on-going, level of

completion). Certificated to be attached as proof.

Approx. Value of engagement

Brief description of engagement and services provided by your

company

WECS/EOI/2017-18/ Page 9 of 12
 Annexure - III

FORMAT FOR FINANCIAL CAPABILITY

(EOI No.: WECS/EOI/17-18/002 dated 09.03.2018)

FINANCIAL INFORMATION

Sl. Name of the Turnover (Rs/Lakh)

No. Bidder
2014-15 2015-16 2016-17

Authorized Signatory (Signature In full):

Name and title of Signatory: _

Stamp of the Company:

WECS/EOI/2017-18/ Page 10 of 12
 Annexure - IV

FORMAT FOR BIDER’S DETAILS

(EOI No.: WECS/EOI/17-18/002 dated 09.03.2018)

1 Name of the Firm

2 Registered Office Address
Contact Number
Fax Number
E-mail
3 Correspondence / Contact address
Name & Designation of Contact person
Address
Contact Number
PAN
Fax Number
E-mail
4 Is the firm a registered company? If yes, submit
documentary proof
Year and Place of the establishment of the company
6 Former name of the company, if any
7 Is the firm
1) a Government/ Public Sector Undertaking
2) a propriety firm
3) a partnership firm (if yes, give partnership deed)
4) a limited company or limited corporation
5) a member of a group of companies, (if yes,
give
name and address and description of other
companies)
6) a subsidiary of a large corporation (if yes give
the name and address of the parent
organization). If the company is subsidiary, state
what involvement if any, will the parent
company have in the project.

8 Is the firm registered with GST? If yes, submit

valid GST documents.

WECS/EOI/2017-18/ Page 11 of 12
 9 Total number of employees. Attach the
organizational chart showing the structure of the
organization.
10 Are you registered with any Government/
Department/ Public Sector Undertaking (if yes, give
details)
11 How many years has your organization been in
business under your present name? What were
your fields when you established your
organization?
12 What type best describes your firm? (Purchaser
reserves the right to verify the claims if
necessary)
a. Manufacturer
b. Supplier
c. System Integrator
d. Consultant
e. Service Provider (Pl. specify details)
f. Software Development
g. Total Solution provider (Design, Supply,
Integration, Maintenance)

13 Number of Offices in district head quarters in West

Bengal
14 List the major clients with whom your organization
has been / is currently associated.
15 Have you in any capacity not completed any work
awarded to you? (If so, give the name of project
and reason for not completing the work)
16 Have you ever been denied tendering facilities by
any Government / Department / Public sector
Undertaking? (Give details)

Authorized Signatory (Signature In full):

Name and title of Signatory:

Company Rubber Stamp: ________________________________________

WECS/EOI/2017-18/ Page 12 of 12