2 4 SAP Leonardo Experience IoT

SAP Leonardo
Bruno Mommens
Your logo
&
Jan Vandenbosch
SAPience.be TECHday 2017

Major shifts in the economy accelerate
the transformation to a Digital Economy
• Customer Experience
• Local Manufacturing
• Networked Economy
• Changing Society
SAPience.be TECHday 2017 3

Customer Experience
Know your customers environment
Customer Omni-Channel
Lifecycle Logistics
Local Manufacturing
Automation, Digital Inventory and Lot Size of One
Local Replaces “Things enabled” design,

Outsourced manufacturing and engineering
Networked Economy
Cross Industry Networks
Cross Department Business Sustainability and Socially

Networks Responsible Networks
Changing Society
Changing Work Environment
Urbanization Population
Mix
The Digital Economy needs to be connected
to “everything” Connected
• New Business Models Connected
Fleet Connected
Products
• New Business Processes Markets
• New Work Environments Connected

Assets
Connected
People
Connected
Infrastructure

The Digital Economy, Digital
Response
Digital
powered by Digital
& Supply
Manufacturing
Digital
SAP Leonardo Business
Planning
Logistics
Digital
Digital
Product
Operations
Innovation
Digital Economy
SAP Leonardo Bridge
SAP Leonardo
Connected Connected
Products People
Connected
Connected
Assets
Markets
Connected Connected
Fleet Infrastructure
9

Recap: SAP announcements to invest 2 billion
euros into IoT & Leonardo
2016 September
• FRANKFURT (Reuters) - Europe’s biggest software
maker SAP has earmarked 2 billion euros ($2.2 bln) for
investments in products that help companies to connect
everything from washing machines to cars to the
Internet.
• The German company said it would invest that amount
by the end of 2020, targeting what it estimates to be a
250 billion-euro market in the so-called Internet of
Things (IoT), in which regular objects are connected to
networks to send and receive data.
10

Connected Data Collaboration
Business Process
Integration Mobile Big Data Innovation
Intelligently connecting People, Things and Businesses
Machine Natural IoT Networks

Learning Language Microservices
APIs
Real-time
Analytics
Leonardo
SAP Leonardo Bridge
Connected Connected Connected Connected Connected Connected

Products Assets Fleet Infra Markets People
Business
SAP Leonardo Edge SAP Leonardo Foundation Suite
systems
Technical Services Process
- Streaming & Data
- Persistence Machine Integration Integration S4/HANA
Learning
- Business
Transactions Business Services
- Predictive & Legacy
Machine Learning* Analytics Mobile Systems
- Analytics*
Non-SAP
* Future Capabilities SAP Cloud Platform / SAP HANA Platform
incl. Data Management & Big Data Hub
…

SAP Leonardo Bridge

Business
systems
- Streaming & Data
Learning
- Business
- Analytics*
Non-SAP
…

SAP Cloud Platform
SAP Cloud Platform (SCP)

SCP – Building Blocks
App App App …
Identity
Integration Predictive Analytics Fiori Cloud
Management
Services Services Services Services
Services
Mobile Device
IoT Portal Mobile App
JAVA Management
Services Services Services
Services
Enterprise
Adobe Forms Gamification Cloudfoundry
Services Services Services
Collaboration …
Services
Continuous Improvements
SAP Leonardo Bridge

Business
systems
- Streaming & Data
Learning
- Business
- Analytics*
Non-SAP
…

What is SAP Leonardo ?
SAP Leonardo is the new brand
name for SAP’s Emerging
Technologies offerings
It is an umbrella category name for the SAP
Innovation Portfolio around IoT and other
emerging technologies.
It is not the name of a singular product within the
IoT portfolio or a product or pricing bundle.
SAP Leonardo supports the SAP strategy of a
‘Cloud First / AI First’ approach.

All the latest technologies and services
packaged in SAP Leonardo
Big Data Design Thinking Blockchain Data Intelligence
Internet of Things Machine Learning Analytics

…
SAP Cloud Platform

Internet of Things
• Connect people, processes, and devices with the Internet of
Things
• Support new business processes, business models, and a new
work environment to meet all your digital business needs with
adaptive processes, Big Data, and connectivity for the Internet
of Things (IoT).

SAP Cloud Platform extends its Internet of
Things Capabilities
24

SAP Cloud Platform Internet of Things
Architecture Overview

SAP Cloud Platform Internet of Things
Protocols & Vendors
Protocols Vendors
HTTP1 DDS Agora Energy Distech Controls NaelBox SimpleHomeNet
Zigbee BACNET Agulla E-Senza Netcomm Wireless SITEC
XBee LON AnyDATA Ekahau NETVOX SmarteoWater
ZWave KNX Arduino Elster NWAVE SMARTEX
6lowPAN Modbus Asoka EPISENSOR Orbiwise ST Micro
BT & BTLE Profibus ATIM Eurotech Packet Power Sterela
WiFi & LPWiFi Infibus Axible Honeywell PARADOX Telecom Design
IEEE 802.15.4 DLMS/COSEM AXIS Intenses PIKKERTON TELIT
MQTT1 KSAT (Viasat) ITRON Pulsar TekPea
B&B Electronics
PLC(*)
CoAP CalAmp Kamstrup Radiocrafts TRIDIUM
OPC UA
TR069 Cisco LIBELIUM RaspberryPI VIASAT
OMA LWM2M(*)
SNMP Active Message CloudGate Marvell Schneider Electric WAGO
HART & W-HART SWAP(*) CPL MeterSit Semtech LoRa Wi-NEXT
SIGFOX XMPP Cradlepoint MICRON Sensinode Worldsensing
Semtech LoRa LoRa Dell Mobile Devices SIERRA WIRELESS XIRGO
NWAVE UnB DiGi Morey Corp. SIGFOX
Digicom
SAPience.be TECHday 2017 1 - Device  Cloud, *: Limited implantation

Machine Learning
• Explore SAP Leonardo Machine Learning
• Build your intelligent enterprise with a machine learning
platform and software that unite human expertise and computer
insights. Discover how easy it can be to become an algorithm-
driven business that lets you automate highly repetitive tasks,
support strategic decision making, and turn data into smart
actions.

Big Pool of Machine Learning Use Cases and
Features

Sap Leonardo for
Service Ticket Intelligence
• Classifies incoming customer service tickets so that

they can be routed to the right agent. The agent is
then prompted with recommended solutions to
improve operational efficiency.
• This is the first step towards self-running customer
service.
• SAP Leonardo Machine Learning uses existing data –
in this case the text from service tickets – and builds
powerful new functionality from this valuable
resource
• Part of SAP Hybris Cloud for Customer.

Sap Leonardo for
Customer Retention
• Many businesses maintain historical databases
containing information about customer behavior,
demographics, and information regarding whether a
customer was lost to a competitor (“churned”).
• SAP Leonardo Machine Learning mines this data to

discover the subtle but powerful indicators of churn,
substantially improving your ability to predict it, and
act in time before churn happens.
• SAP Customer Retention also forecasts cross- and up-

sell, as well as loyalty, allowing businesses to choose
the best actions to maximize the customer experience.

Sap Leonardo for Automating
Financial Service
• SAP Cash Application (part of SAP S/4HANA Cloud)
learns by observing how humans match incoming
bank statements to open receivables like invoices.
• SAP Leonardo Machine Learning learns to perform

this time-consuming and error-prone task
automatically. This enables substantial reduction of
labor cost per invoice and faster clearing, ultimately
leading to improved process efficiency and service
quality.

Sap Leonardo for Brand Intelligence
• Checking that brands appear as contractually

committed by content providers has historically been
done manually: taking four to six weeks to compile,
and an entire quarter to adjust if needed.
• SAP Brand Impact uses deep learning to recognize

brand images in videos and images in real time with
an unmatched accuracy. Results are delivered
immediately, providing a substantial advertising
impact benefit.

Sap Leonardo for Improving
Human Resources
• SAP Resume Matching (part of SAP Fieldglass) focusses on recruiters.

It starts with a job description, and scores candidates to match open
positions based on an applicant’s experience and objectives as well as
the ability to search a giant database of job openings and suggest
potential recruits. It automatically extracts skills, qualifications, and
profile information from resumes and job descriptions without the
need to create a cumbersome list of synonyms. SAP Resume Matching
allows recruiters to focus on the important part: interaction with
candidates.
• SAP Job Standardization (also part of SAP Fieldglass) guides recruiters
and hiring managers to create accurate and unbiased job descriptions
that are neither overly specific nor use “creative” job titles.
Standardized job descriptions make it easier for recruiters to find the
right candidate, and for candidates to find the best job.
Sap Leonardo Digital Assistant for
Enhancing Productivity
• To maximize the benefit of machine learning technology, we are

committed to making enterprise applications easy to use through
conversational applications.
• SAP CoPilot uses machine learning to simplify how people
interact with computers, supporting this collaboration as an
automated digital assistant.
• Users chat with SAP CoPilot using human-like natural language.
• And CoPilot provides a single-point-of-contact for all SAP
applications as well as other vendor’s business solutions like Slack
or Google G Suite. SAP is developing chatbots for conversational
HR, procurement, service and support on our own conversational
engine as a first step toward comprehensive conversational
enterprise applications.

Analytics
• Analytics solutions
• Accelerate digital transformation with business analytics
solutions and embedded machine learning that can help you
gain fast and accurate insights across your business and
implement new processes and applications based on those
insights.

Big Data
• Gain more value from Big Data with distributed data storage
• Turn vast amounts of big data into real-time insights by
combining the power of an in-memory platform with Hadoop to
store and process huge amounts of data, embed insights into
business processes, and enable distributed storage and
computing.

Design Thinking
• Empathy
• Get expert help with design thinking services such as solution
ideation, rapid prototyping, and business case development.

Blockchain
• How we are bringing blockchain to the enterprise
• At delaware, we see blockchain as a promising way to simplify
complex multi-party processes and create trust among
participants.

Data Intelligence
• Extract insights from a large network of anonymized data.
• Find ways to solve your business problems, monetize data, and more.
• Data intelligence is the analysis of various forms of data in such a way that it
can be used by companies to expand their services or investments. Data
intelligence can also refer to companies' use of internal data to analyze their
own operations or workforce to make better decisions in the future.
• Business performance, data mining, online analytics, and event processing
are all types of data that companies gather and use for data intelligence
purposes.

SAP Leonardo Bridge

Business
systems
Streaming Technical Services Process
Persistence & Data
Machine Integration Integration S4/HANA
Business Learning
Transactions
Predictive & Business Services
Legacy
Machine Learning* Mobile
Analytics Systems
Analytics*
Non-SAP
* Future SAP Cloud Platform / SAP HANA Platform
Capabilities incl. Data Management & Big Data Hub
…

Forget Cloud – the future is at the Edge!
• Expectation = 45% of data will be
processed and analyzed at the
edge
• No time to waste (latency)
• Too costly to stock all IoT data at
cloud level
• Lambda Architecture – act in real-
time and deviate aggregated data

Edge Platform
• Micro-services
• Support for IoT Protocol
Adapters (LoRA, Sigfox)
• Native integration with
SCP and SAP backend
systems (S/4HANA)

Edge Computing
• Manufacturing: Industry PC
on Windows / .NET:
Exception due to
predominance of windows in
manufacturing business

SAP Leonardo Bridge

Business
systems
Persistence & Data
Business Learning
Transactions
Legacy
Analytics Systems
Analytics*
Non-SAP
…

Connect Things to the Digital Core
From things
to outcomes

And beyond…
• In a digitally transformed enterprise you
• Do not want to isolate your data
• Open your data to your entire eco-system
• Products inspired in this way

• SAP Ariba
• SAP Global Track & Trace
• SAP Asset Intelligence Network
• These products can be the platform for Leonardo accelerators

SAP Analytics Cloud
• Goes beyond Reporting incl.
Planning & Predictive
capabilities
• Connects to the wide range of
cloud offerings (and on-premise
solutions)
• TO-BE product in SAP analytics
in the coming years
• Will SAP BO disappear? No
but interest will drop

SAP Leonardo Bridge

Business
systems
Persistence & Data
Business Learning
Transactions
Legacy
Analytics Systems
Analytics*
Non-SAP
…

Leonardo Accelerators
SAP
categorizes
IoT in six
domains with
each its own
accelerators

Sample – SAP Connected Goods

SAP Asset Intelligence Network

SAP Asset Intelligence Network

SAP Leonardo Bridge

Business
systems
Persistence & Data
Business Learning
Transactions
Legacy
Analytics Systems
Analytics*
Non-SAP
…

SAP Leonardo Bridge

SAP Leonardo Bridge – “Houston we have a problem!”
• Configurable SAP Template
Control Cockpits
• IoT Data: Connects to and
combines the six domains of
IoT
• Business Data: Enterprise
Applications
• Alerts, Triggers, Events &
Business rules
• Decision-making in backend
systems

The
delaware
Approach

Knowledge Funnel
Cfr. “The Design of Business: Why Design Thinking is the Next Competitive
Advantage” by Roger L. Martin
Mystery phase
Design Heuristic phase

thinking
Proof of
A ROCK-SOLID ENVIRONMENT WITH
Value ALL THE OPPORTUNITIES YOU NEED TO TAKE
CAREER FORWARD Algorithm phase

Design Thinking @ the heart

delaware @ Leonardo Live
• The Del20 initiative perfectly fits
into this sphere of innovation
• Do we need to host all
ourselves or bring cases to
SAP?
• SAP Leonardo @ delaware

• Bruno Mommens presented a
session @ Leonardo Live in
Frankfurt, Brussels, Orlando,
Barcelona, …

Use Cases

Food manufacturing: connected production line
Set priority
Business value Timeline
• Overall Equipment Effectiveness (OEE) increase

• Process Performance increase (Production)
• Smart data/insights sharing
• 3D-CAD
• Webportal spare parts
• Predictive Maintenance
• Field Service (AR)
• Optical Quality Control
• Business model evolution

SAP Leonardo - IoT Configuration Steps
2 3
1
Configure Define IoT Process
Register Sensors
Sensors Flow

Register Sensors - SCP API Service

Configure Sensors - SCP IoT Service

Define IoT Process Flow – BPM Flow

Dashboard

Dashboard

Dashboard

Dashboard

Leonardo SAP Cloud Platform (SCP)
Architecture
Asset Intelligence
IoT Services Network
(AIN)
API
IoT Application Mngt
Customer
Enablement
Build own App
Edge Integration Layer Webportal
Hierarchitecal Thing
Model (API)
IoT Gateway
Edge Computing (june)
Cloud
OPC UA
Backend ERP
Machine
On-Premise

Architecture MQTT
HTTPS
API
SAP Cloud Platform
Mngt
Edge
Fiori Dashboarding/KPIs
(Own or customer)
PLC protocol
HTTPS
IoT Gateway
Environ-
mental
OPC UA sensing
3rd party (AIN,
SAP Backend,
Mobile App s,
PLC )
Quality
control

Automotive: Smart supply chain
Set priority
Business value Timeline
• Operational excellence!
• Insights internal & external processes,
• Theft/abuse notification,
• Transport insights
• Proof of transport
• Smart collaboration towards customers (competitive advantage)
• Risk mitigation to their suppliers (automotive)
• Inventory management & stock optimisation
• Business model evolution (pay-per-usage)

Architecture API
API
API
Mngt
IoT platform
HTTPS
In-/Outdoor
Dashboarding/KPIs
(Own or customer)
HTTPS
Beacon
In-/Outdoor
(high precision)
3rd party
Carrier (500.000)

Thank you!
Bruno Mommens
Jan Vandenbosch

2 4 SAP Leonardo Experience IoT

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SAP Leonardo

SAPience.be TECHday 2017

SAPience.be TECHday 2017 3

Local Replaces “Things enabled” design,

Cross Department Business Sustainability and Socially

• New Work Environments Connected

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

Intelligently connecting People, Things and Businesses

Machine Natural IoT Networks

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

SAP Cloud Platform (SCP)

SAPience.be TECHday 2017

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

SAPience.be TECHday 2017

Big Data Design Thinking Blockchain Data Intelligence

Internet of Things Machine Learning Analytics

SAP Cloud Platform

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017 1 - Device  Cloud, *: Limited implantation

SAPience.be TECHday 2017

SAPience.be TECHday 2017 29

• Classifies incoming customer service tickets so that

SAPience.be TECHday 2017

• SAP Leonardo Machine Learning mines this data to

• SAP Customer Retention also forecasts cross- and up-

SAPience.be TECHday 2017

• SAP Leonardo Machine Learning learns to perform

SAPience.be TECHday 2017

• Checking that brands appear as contractually

• SAP Brand Impact uses deep learning to recognize

SAPience.be TECHday 2017

• SAP Resume Matching (part of SAP Fieldglass) focusses on recruiters.

• To maximize the benefit of machine learning technology, we are

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

SAPience.be TECHday 2017

• Products inspired in this way

• These products can be the platform for Leonardo accelerators

SAPience.be TECHday 2017

SAPience.be TECHday 2017

Connected Connected Connected Connected Connected Connected

SAPience.be TECHday 2017

SAPience.be TECHday 2017

SAPience.be TECHday 2017