Q.1. Do you own Fastrack watch?

Yes

No

Q.2. What is your reason for selecting fastrack watches ?

Style
Prestige symbol
Others

Brand value

Q.3. How long you have been using the fastrack watches?

0-6 months
6-12 months
12-18 months
More than 18 months
Q.4. In your most recent customer service experience how did you contact the representative?
 In person

 By phone

 Through retailer/dealer

 Other (specify______________)

Q.5. How did you come to know about the brand via ?

Ads
Social network
Family
Peer group
Others

Q.6 .How many times you went to repair the watch?

 Never

 One time

 Two time

 Three time

 More than three times

Q.7. Did the representative?

 Quickly identify the problem

 Appear knowledgeable and competent

 Help you understand the cause and solution to the problem

 Handle issue with courtesy and professionalism

Q.8. About how long it take to get this problem resolved?

 Immediate resolution

 Less than a day

 2-3 days

 More than a week

 Problem is still not resolved

Q.9. Fastrack watches are affordable?

Yes
No

Q.10. Do you have the watches of competitors?

Yes
No
Q.11. Fastrack is excellent for the following ?

Excellent for the following Strongly agree neutral disagree Strongly

agree disagree
Overall quantity
Purchase experience

Usage experience
After purchase
experience
(warranty ,repair etc. )

Q.12. Put tick mark for your choice.

Sr. no. Strongly agree disagree Strongly

agree disagree

1. Style range is good

2. It is worth the money
3. Advertised collection is
available in the store
4. Satisfied with what I
paid for what I what

Q.13. Do you purchase the rival brand?

Yes
No
Q.14. Will you buy fastrack again, recommend other to buy fastrack wathes, or will buy other
brand?

Sr. no. Definitely Probably Not sure Probably Definitely

will will will not will not
1. Buy fastrack
again
2. Recommend
others to buy
fastrack
watches
3. Will buy other
brand

Q.15. Any suggestions