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Questions for Guests

1. Is the hotel here in Alabang makes it competitive to


other hotel in Manila?
2. Is it convenient to stay in the Hotel in Alabang?
3. Over-all impact of the Hotel:
a. Infrastructure
b. Service
4. What is the best hotels in Alabang?
5. In 8 hotels in Alabang who is the most beautiful service
to them
Questions for Hotel Employees
1. Numbers of Persons staying in the Hotel in Alabang. ( a=
100-500, b=500-1000, c=100- and up)
2. When is the peak months of the guest that check in the
hotel in Muntinlupa?
3. In your stay as employee in this Hotel do you think that
the hospitality industry grow in this part of Metro
Manila?
4. What characteristics of a customer representative you
think is needed to make the service better?
5. As front liners how can you help boost the business?

Legend:
A Strongly Agree
B Agree
C Disagree
D Strongly Disagree

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