Worldwide Manufacturing Product & Service Innovation

2018 Predictions

www.outsourcebigdata.com Source: IDC

Trusted Partner for Digital IT, BI Analytics, Automation & Data Management
USA INDIA AUSTRALIA
1923 Bragg St #140-3219 17/1, Amblipura, Bellandur 21 Hammerwood Avenue
Sanford, NC 27330 Bengaluru Derrimut, 3030 Vic
+1-30235 14656 +91-99524 22243 +1-30235 14656 www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

1
Machine Learning:
By the end of 2021, 25% of global manufacturers will apply
machine learning to data across product development, supply
chain, manufacturing, and service for more rapid decision
support, improved quality, differentiated products, and innovative
business models.
www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

2
Omni-Experience Maturity:
By the end of 2019, only 25% of global manufacturers will have
reached the managed stage of omni-experience transformation
by sensing and responding to customer needs more effectively;
the remaining 75% risk customer attrition, revenue decline, and
slower growth.
www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

3
Open Innovation:
By 2019, 50% of manufacturers will be collaborating directly with
customers and consumers regarding new and improved product
designs through cloud-based crowdsourcing, virtual reality, and
product virtualization, thus realizing up to a 5% year-over-year
increase in revenue.
www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

4
Design Commercialization:
By 2019, 60% of manufacturers will have integrated their PLM and
PIM systems for the continuous improvement of product design
and customer experience, thus increasing their customer
satisfaction scores.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

5
Digital Twin:
By the end of 2020, 65% of manufacturers will be using simulation
and digital twins to operate products and/or assets, reducing the
cost of quality defects and service delivery by up to 25%.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

6
Generative Design:
By 2019, generative design and biomimicry will be used by 25% of G2000
manufacturers to augment design and engineering decisions, resulting in
an improvement of up to 30% in product development cycle time and up
to a 5-percentage-point gain in market share.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

7
Innovative Blockchains:
By 2020, global manufacturers, through the use of blockchains for
product design and service delivery, will have improved NPI cycles
by up to 30% and will have increased service contract sales by up
to 25%.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

8
Augmented Service:
By 2020, 50% of global OEMs with connected service offerings
will have incorporated augmented service execution and/or
remote management, thus improving service margins by up to
30%.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

9
Gig Economy:
Through 2020, augmented reality and mobile devices will drive
the transition to the gig economy in the service industry, with
"experts for hire" replacing 20% of dedicated customerand field-
service workers, starting with consumer durables and electronics.

www.outsourcebigdata.com
Worldwide Manufacturing Product & Service Innovation
2018 Predictions

10
Service Bots:
By the end of 2018, global manufacturers, through the use of
service bots throughout the service lifecycle, will have reduced
customer service costs by up to 10% and will have improved
customer satisfaction scores by up to 3 points

www.outsourcebigdata.com
 200 + 70 + 9+
Engagements Clients Served Countries

Contact Us
Email: david.joseph@outsourcebigdata.com

Trusted Partner for Digital IT, BI Analytics, Automation & Data Management
USA INDIA AUSTRALIA
1923 Bragg St #140-3219 17/1, Amblipura, Bellandur 21 Hammerwood Avenue
Sanford, NC 27330 Bengaluru Derrimut, 3030 Vic
+1-30235 14656 +91-99524 22243 +1-30235 14656 www.outsourcebigdata.com