Professional Documents
Culture Documents
Location
You will be provided with one of: a 30 minute meal break; or, two 15 minute meal breaks per day.
Responsibilities/duties
- Be the receiver of any complaint from a client, and establish communication between the team and
the client.
- Serve as the lead customer service contact at the cafe, including welcoming customers, answering
questions, and other communications.
Supervision
Reports to Rufusand Emma Belcastran (owners). Shares manager responsibility with Joe Belfone.
Remuneration
$ 25 / hour
In addition, the minimum superannuation required by current legislation will be paid to the
superannuation fundof your choice.Wages are paid in arrears on the last Friday of each month into
your nominated bank account.CoffeeVille opens on several public holidays. You may be required to
work on public holidays and will becompensated by payment at the rate of an additional 150%.
Leave
●Annualleave – As a FULL TIME employee, you will be entitle to pro rata annual leave based on
four weeks’ annual leave per annum.
●Sickleave – As a FULL TIME employee, you will be entitled to 10 days paid personal leave per
year (pro rata) in accordance with the Fair Work Act 2009.
●Otherleave – You are entitle to unpaid parental leave and compassionate leave entitlements
inaccordance with the Fair Work Act 2009.
Notice period
The period of notice required from you to terminate employment with CoffeeVille is the same as the
period ofnotice required of CoffeeVille to terminate your employment and is set out in the following
table.
Confidentiality You shall not, except in the proper course of your duties during the
continuance of your employment or after its termination, disclose to any other person or
company, or make use for your own benefit, any secret or confidential information relating
to CoffeeVille or the customers of CoffeeVille. Upon termination of your employment, you
will promptly deliver up to CoffeeVille or its authorised representative all property, for
example, documents, record, papers, credit cards, lists, computer discs or tapes, which may
be in your possession or under your control and which relate in any way to the business or
affairs of CoffeeVille. Acceptance If you have any queries please contact one of the owners,
Rufus or Emma Belcastran. To complete the arrangements, would you please sign and return
the attached copy of this letter within 14 days. Signatures Signed by Emma Belcastran
(CoffeeVille owner) Signature: .................................................................................... Date:
..................................... Signed by Employee I accept the offer of employment and agree to
the terms and conditions as stated in this contract. Signature:
.................................................................................... Date: ....................................
CoffeeVille
March 01 – 2016
Mrs. Leila Hussain
Dear,
We are pleased to inform that you have been chosen for the position of Cafe Manager.In attach you
can find the terms and conditions for this position. Please readand return a signed copy. We are
looking forward to having you join in our team. Any questions feel free to call me.
Sincerely,
Emma Belcastran
Owner and Director
Coffee Ville
March 01 – 2016
Sr. Raj Mukherjee
Dear,
We are pleased to inform that you have not been chosen for the position of Cafe Manager. Thank you
for coming to the interview and your interest in joining us at CoffeeVille. We now have your contact
details and CV in our database. In future suitable positions we will contact you.
Sincerely,
Emma Belcastran
Owner and Director
INFORMATIVE MAIL TO STAF
Dear Staff,
Rufus and I are please to inform you that Leila Hussain will be our new Cafe Managerstarting on
May 1. Please extend your welcome when you meet her at the Cafe.
Emma
Appendix 3: Induction plan template
Equal employment
opportunity