360 SKILLS PRIVATE LIMITED

COMPANY PROFILE

We add VALUE to your business

WWW.360SKILLS.COM
WHO
WE ARE
Located in Millenium City Gururgam, We are team of Highly Skilled
Professional Experts in IT Consulting , Support and Training Services
OUR ALLINACES
360 SKILLS PARTNERSHIPS

360 SKILLS PVT LTD COMPANY PROFILE 3

 WHAT WE DO
360 SKILLS SERVICES OVERVIEW

BUSINESS PRODUCTIVITY SERVICES

Focusing on increasing People, Team and Business Productivity,
the Business Productivity Tools and Infrastructure simplifies
the way people communicate, share expertise, gain business
insight, and find information.

ENTERPRISE IT INFRASTRUCTURE SERVICES TRAINING SERVICES

We maintain and manage IT Infrastructure to provide
WHAT We help People and Enterprise Get equipped with
enhanced services with high availability WE DO? Industries Leading Technology and Global
Certification along with Knowledge Transfer and
Onboarding Services

MOBILE APP DEVELOPMENT SERVICES

We help Organizations Quickly build Quality Apps
and Connecting their Customers and Partners all the
time.

360 SKILLS PVT LTD COMPANY PROFILE 4

BUSINESS PRODUCTIVITY - DYNAMICS 365 CRM / AX
The tool for your CRM and ERP Needs

ON-PREMISE IMPLEMENTATION DYNAMICS 365 INTEGRATION

We help you to quickly install, configure and make the system Quickly Integrate your other Line of Business with Dynamics
ready for first use 365

DYNAMICS 365 CUSTOMIZATION DYNAMICS 365 XRM

Experts at 360 Skills helps organizations customize the Experts at 360 Skills helps extending the out of the box logic and
Dynamics 365 as per their unique Business Processes develop your unique business logic requirement in Dynamics
Requirements 365

DATA AND APPLICATION MIGRATION SUPPORT AND TRAINING

Working on some other tool. No Worries, We can quickly 360 Skills provides enterprise class support and also helps
migrate your data and System Application to Dynamics 365 quickly learn new technologies with out tailored training to meet
organization unique needs.

360 SKILLS PVT LTD COMPANY PROFILE 5

BUSINESS PRODUCTIVITY - DYNAMICS 365 ONLINE APPS
The Quick and Ready Way to Business Productivity

DYNAMICS 365 FOR SALES DYNAMICS 365 FOR PROJECT SERVICE AUTOMATION
Turn relationships into revenue by bringing digital intelligence Master the service call with smarter capabilities—from optimized
into every deal. scheduling to predictive maintenance.

DYNAMICS 365 FOR CUSTOMER SERVICE DYNAMICS 365 FOR TALENT

Earn customers for life with a personalized experience and Attract, onboard, and set employees up for success with a
world-class service across every channel. collection of intelligent HR cloud services

DYNAMICS 365 FOR MARKETING DYNAMICS 365 FOR CUSTOMER INSIGHTS

Unify your sales and marketing to connect customer experiences Deliver a personalized experience using relevant insights on
at every interaction with Adobe Marketing Cloud how to best serve your customers.

360 SKILLS PVT LTD COMPANY PROFILE 6

BUSINESS PRODUCTIVITY – MICROSOFT SHAREPOINT
The Collaboration Tool Every Organization Needs

ON-PREMISE IMPLEMENTATION SHAREPOINT BUSINESS INTELLIGENCE

360 Skills Experts helps organizations quickly install and 360 Skills helps organization meet, exceed the Reporting,
configure SharePoint Services and ready the environment within Dashboards and BI requirement thus helping them take
the least possible time. preventive and corrective decisions by quickly providing the
information organization require.

INFORMATION ARCHITECTURE DESIGN USER ADOPTION PROGRAMS

We helps organization design the Information Architecture 360 Skills provides its expertise to help Organization Resources
Design to help organization manage information and quickly find quickly learn system best practices and adapt to system, thus
Information when required. increasing their productivities.

GOVERNANCE PLANNING AND DEVELOPMENT SUPPORT AND TRAINING

360 Skills experts helps organization implement Governance and 360 Skills offers Tailored Support Services to meet Unique
Policies by quickly understand, developing and Implementing the Organization needs. 360 Skills Also offers Role Based Training
same in production. Programs to meet Organization Unique Skill enhancement and
Upgradation requirements.

360 SKILLS PVT LTD COMPANY PROFILE 7

BUSINESS PRODUCTIVITY – PROJECT & PORTFOLIO MANAGEMENT
Microsoft Project Server - The PPM tool for your Organization

MICROSOFT PROJECT SERVER IMPLEMENTATION PORTFOLIO BUSINESS INTELLIGENCE & REPORTING

360 Skills Experts Quickly Deploy and Configure Microsoft 360 Skills BI Experts quickly understands the Unique
Project Server to meet unique set of Organization Requirement. Organization BI Requirements and Develop Dashboards ,
Reports to meet those requirement and Helping Organizations
to take proactive and reactive decisions

PROJECT SERVER CONFIGURATION & CUSTOMIZATION USER ADOPTION PROGRAMS

360 Skills Help Organization Configure and Customize the PPM tool 360 Skills Experts helps organization Quickly adopt to the
as per organization unique Business Requirements. customized system with their Role based User Adoption
Programs

PROJECT SERVER INTEGRATION SUPPORT AND TRAINING

Quickly Integrate your LOBs with Project Server We Help Organization maintain 99.9% Guaranteed uptime with
our unique set of Support Programs. 360 Skills also provides
Corporate Training Programs to meet the skill enhancement and
upgradation requirements

360 SKILLS PVT LTD COMPANY PROFILE 8

MOBILE APPS DEVELOPMENT
ANDROID and IOS APPS for your business

MOBILE BUSINESS APPS CROSS PLATFORM APPS

We helps Organization with Enterprise Class Business Mobile 360 Skills is expert in development of cross functional apps
Application Services and help them Convert their Visualizations, including apps for Android, IOS and Windows Mobile.
Concept to Real World App..

UI / UX DESIGN
360 Skills Experts Develops World Class UI /UX Designs thus MOBILE GPS TRACKING AND GEO TAGGING APPS
helping customers get best experience working on Mobile 360 Skills is expert in GPS tracking and GEO Tagging App
Devices Development

MOBILE INTEGRATION MOBILE HEALTH APPS

Integrate and get your LOB data on mobile and use it on the GO, Get the Health Information and Alerts Directly on your Mobile.
Anytime , Anywhere .

360 SKILLS PVT LTD COMPANY PROFILE 9

WEB DEVELOPMENT SERVICES
We turn your imagination into Real Portals / Website

Best Web Development

WEB APPS MOBILE WEB APPS & DATABASE SEO E-COMMERCE

Web – Application that scales Responsive Design for best Applications that seamless Search Engine Optimized Website for your e-
as the Business Grows view in mobile devices works with database Websites Commerce needs

360 SKILLS PVT LTD COMPANY PROFILE 10

REMOTE IT INFRASTRUCTURE MANAGEMENT
Your IT Infra Partner

AMAZON CLOUD SERVICES - AWS ENTERPRISE INCIDENT MANAGEMENT

360 Skills offers AWS Managed Services for partners starting We provide customized solution for Incident Management as per
from designing, planning, configuration, migration to Supporting ITIL and covering Identification, Registration, Categorization,
your AWS environment. Prioritization, Diagnosis, Escalation, Investigation & diagnosis,
Resolution & recovery, Incident closure and Reports & KB.

NOC – SETUP AND MANAGEMENT L1, L2, L3 SUPPORT

360 Skills provides 24×7 monitoring of mission critical servers 360 Skills offers Level 1, Level 2 and Level 3 IT support on 24×5,
and devices based on ITIL, customized SOP and workflow 24×7 and 8×5 and 8×7 support models.
defined by client

SERVER AND DATA CENTER VIRTUALIZATION HELP DESK AND SERVICE DESK – SETUP AND
We provide 24×7 management and support for Virtual IT MANAGEMENT
Infrastructure hosted on VMWare and Hyper-V platform We provide complete solution for Service/Help Desk, which includes
Tool, Resource and Ticketing system.

360 SKILLS PVT LTD COMPANY PROFILE 11

AMAZON CLOUD SERVICES
Reliable and Scalable Solution

IAAS / PAAS / SAAS - SERVICE MODELS CLOUD MIGRATION

360 Skills offers support for Infrastructure, platform and 360 Skills offers migration to AWS cloud from your existing
services on cloud. infrastructure.

AWS CONSULTING DR SITE SETUP

360 Skills provides subject matter expertise right from planning, 360 Skills provides Disaster Recovery Setup on Amazon Web
designing, configuration, migration to Supporting your AWS Services Cloud.
environment.

AWS CONFIGURATION SUPPORT AND TRAINING

360 Skills provides expert services to instantly configure 360 Skills offers 24×7 management and support for Virtual IT
required platform and service over AWS cloud. Infrastructure. We also offer Role Based Training Programs to
meet Organization Unique Skill Upgradation requirements.

360 SKILLS PVT LTD COMPANY PROFILE 12

ENTERPRISE INCIDENT MANAGEMENT
Reduce your Downtime

INCIDENT MANAGEMENT AND REPORTING ESCALATION MATRIX

360 Skills offers customized solution for Incident Management We customize and share dynamic escalation matrix to provide
as per ITIL- covering alert Identification, Registration, needed cover and reduce the down time with escalation in right
Categorization, Prioritization, Diagnosis, Escalation, queue to appropriate business units.
Investigation & diagnosis, Resolution & recovery, Incident
closure and live Reports & KB update.
ALERTS & TICKETING TOOL PROBLEM MANAGEMENT
360 Skills provides setup and configuration of ticketing tool like: We summaries incidents in problem management reports to
SCOM 2016, Solarwinds, Helpdesk, BMC Magic, freshDesk, Jira, prevent problems and resulting incidents from happening and to
Nagios. eliminate recurring incidents or minimize the impact of incidents
that cannot be prevented.

SOP & WORKFLOW SUPPORT AND TRAINING

We setup and customize SOP and Workflow to cover all the 360 Skills provides support and educate technical team to get in
aspects of alerts and incident in line of your business needs and sync with Incident Manager to provide better coordination and
Tech Team requirement. reduced downtime.

360 SKILLS PVT LTD COMPANY PROFILE 13

NOC SETUP AND MANAGEMENT
Supervise Monitor and Maintain Network Operations
NOC DESIGN
We design the NOC process as per enterprise structure and
business needs, covering all the people, process, tools,
knowledge base aligned to monitoring, measurement and
reporting.
NOC SETUP
360 Skills provide NOC setup with process, documentation, tools
as recommended by ITIL and other compliance standards.
INCIDENT AND PROBLEM MANAGEMENT
Successful incident management prevents problems from
interrupting business processes or impacting other IT services
and we design the process keeping compliance standards in mind
to provide smooth function of IT and other business units in
complete coordination.
360 SKILLS PVT LTD
REPORTING
We provide customized solution for Incident Management as per ITIL
and covering Identification, Registration, Categorization, Prioritization,
Diagnosis, Escalation, Investigation & diagnosis, Resolution & recovery,
Incident closure and Reports & KB.
IT SERVICE MONITORING
360 Skills offers Level 1, Level 2 and Level 3 monitoring support
and engineer on 24×5, 24×7 and 8×5 and 8×7 support models.
SUPPORT AND TRAINING
360 Skills provides support and educate technical team to get in
sync with Incident Manager to provide better coordination and
reduced downtime.
COMPANY PROFILE 14
L1, L2, L3 SUPPORT
On-Demand Support

L1 SUPPORT SUPPORT MODELS

This is basic/initial level of support where support engineer logs, categorizes,
prioritizes, tracks incidents or alarms reported by user or monitoring tools.
L1 engineers generally have 2-5 years relevant experience.
360 Skills provides different support models to extend complete
solution for business needs, which includes Tool, Resource and
Ticketing system. Currently we have 24×5, 24×7 and 8×5 and
8×7 support models..

L2 SUPPORT APPLICATION, SERVER, NETWORK SUPPORT

L2 Support: Engineer manage and act on incidents raised by the L1 Team and
360 Skills offers Tech team of Level 1, Level 2 and Level 3 IT
follow workflow or Runbook to resolve incidents as per SOP within timeline
support on 24×5, 24×7 and 8×5 and 8×7 support models.
agreed and documented SLA (Service Level Agreement). And if required
escalate the Incident as per Escalation Matrix.

L2 engineers generally have 3-7 years relevant experience.

TRAINING
L3 SUPPORT
L3 Support: Engineers are technical experts resolve issues that are typically 360 Skills provides support and educate technical team to get in

difficult and escalated. L3 engineers participate in management, prioritization sync with Incident Manager to provide better coordination and

and product enhancements. They have deep understanding and expertise in one reduced downtime. We also provide training to achieve global

or two technology platforms. certification like: CCNA, MCP, VCP and AWS

L3 engineers generally have 6-10 years or more relevant experience.

360 SKILLS PVT LTD COMPANY PROFILE 15
SERVER AND DATA CENTER VIRTUALIZATION
Your IT Infra Partner

VIRTUAL DATACENTER ARCHITECTURE AND DESIGN DR PLAN AND SETUP

360 Skills offers complete design and architecture for datacenter setup in 360 Skills provide disaster recovery plan (DRP) and documents to set
virtual environment which works as single compute unit to provide 100% procedures to recover and protect a business IT infrastructure in the
redundancy. event of a disaster.

VIRTUAL DATACENTER SETUP AND MANAGEMENT SYSTEM RESOURCE MONITORING

360 Skills setup and 24x7 management of virtual datacenter and server to 360 Skills offers monitoring and reporting of devices to provide
provide complete IT Infra support for applications and business needs. maximum uptime and continuous business availability.

P2V MIGRATION SUPPORT & TRAINING

We provide support and manage the migration of physical server 360 Skills provides support and educate technical team to get in
and infra to virtual for all hypervisors and virtualization sync with Incident Manager to provide better coordination and
platforms. reduced downtime. We also provide training to achieve global
certification like: CCNA, MCP, VCP and AWS

360 SKILLS PVT LTD COMPANY PROFILE 16

HELP DESK AND SERVICE DESK
Your IT Infra Partner
SERVICE DESK DESIGN
360 provide the structure and design of customer or user support desk. The
Information Technology Infrastructure Library (ITIL) defines the service desk
as an essential information technology service management (ITSM) tool.
We cover all the key areas of Service Desk as highlighted by ITIL
SERVICE DESK TOOL SETUP AND MANAGEMENT
360 Skills setup and manage service desk covering all the function and tools
necessary to provide seamless functioning.
SOP AND WORKFLOW
We provide process setup and documentation with SOP,
workflow, escalation matrix and structure, so that there’s no gap
in execution and process flow.
360 SKILLS PVT LTD
PORTAL INTEGRATION
We setup and integrate the process with enterprise tool to
provide integration and visibility of tasks from bottom to top
level.
REPORTING
We setup and configure reports to track progress toward various goals.
Incident reports help to predict trends, and this is an advantage toward
reducing the downtime and increase in service availability. Managers who
review the reports on a daily or frequent basis can quickly make
adjustments for abnormalities and get complete information about the
business functions.
SUPPORT & TRAINING
360 Skills provides support and educate technical team to get in
sync with Manager to provide better coordination and reduced
downtime. We also provide training to achieve global
certification like: ITIL, PMP and Prince2
COMPANY PROFILE 17
TECHNOLOGIES AND TOOLS
Tools, skills and Technologies we use at 360 Skills.

OPERATING SYSTEM DATABASE APPLICATION MONITORING

Windows server 2000 - 2016, Unix, Linux
[RHEL, Suse, UBuntu], OS X, Solarix, AIX,
MS-DOS, Android
Oracle, DB2, MS-SQL, MySQL SAP, MS-Dynamics AX Nagios, NewRelic, Qualys, Ganglfa, ICinga,
pagerduty, Sensu, CloudMRP, Lantana,
ManageEngine, Zenoss, GFI LanGuard,
Solarwinds, OpenNMS, Advance IP
Scanner, Capsa Free, Fiddler,PRTG,
MRTG, WireShark

INCIDENT/TICKETING TOOLS TASKS/BATCH SCHEDULER SECURITY COLLABORATION PLATFORM

FreshDesk, BMC-Remady, Capterra, MS Scheduler, Cisco-Tidal Threat Stack, Tripwire, Snorn, Cloud Slack, Trello, Rally, Visual Studio,
ZenDesk, Zoho, OTRS, OSTicket, Simple MRP, Solarwinds ITinvolve, Exchange, Sharepoint,
Ticket, eTicket, Trouble Ticket Express, Office365
iTracker, Request Tracker, Mystic.

360 SKILLS PVT LTD COMPANY PROFILE 18

TECHNOLOGIES AND TOOLS
Tools, skills and Technologies we use at 360 Skills.

CONFIGURATION COMPLIANCE CLOUD VIRTUALIZER/HYPERVISOR

MANAGEMENT:
Puppet, Chef, Ansible, Docker, CFEngine, ITIL, ISO-27001, ISO-20000-1, ISO-9000, Amazon Web Services, Microsoft, Google, VMware, Hyper-V, Oracle Virtual Box,
Vagrant, CloudMRP HEPPA, HITRUST IBM Parallels

STORAGE HARDWARE NETWORK CONTENT FILTERS / INTERNET

SECURITY
EMC, Nimble Intel, IBM, HP, Sun, CISCO, Apple. Router, Switches and Firewall : Cisco-ASA, Sonicwall

360 SKILLS PVT LTD COMPANY PROFILE 19

TECHNOLOGIES AND TOOLS
Tools, skills and Technologies we use at 360 Skills.

DEVELOP DEPLOY

Git, Perforce, BitBucket Sample Text

LOG PROJECT: LOREM IPSUM

Graylog2, Papertrail, Logstash, loggly, Sed ut perspiciatis unde omnis iste natus
Splunk, Sumologic, Upstart, CloudMRP error sit volup tatem accus anti um dolor
emque lauda nt ium, totam rem aperiam,
eaq ue ipsa.

360 SKILLS PVT LTD COMPANY PROFILE 20

CORPORATE TRAINING – ADVANTAGE AT 360 SKILLS
Your Skill Enhancement and Skill Upgradation Partner

EXPERIENCED CERTIFIED TRAINERS OFFICIAL COURSE

360 Skills Trainings are delivered by Certified and 01 02 360 Skills have Partnership with the Technology
Accredited Trainers by respective Organizations Organizations and offers Official Training Materials

WORLD CLASS LABS AND EXERCISES POST TRAINING ASSESSMENT

The 360 Skills Training Labs focuses on to attain 03 04 360 Skills Offers Post Training Assessment helping
70% - 90% Hands-On Labs and helping participants Organization quickly Evaluate the Participants and
learn quickly working on Real Application. Training Effectiveness .

CERTIFICATION PREPARATION SKILL DEVELOPMENT & TECHNOLOGY

We at 360 Skills focuses on Certification
Preparation. Learners quickly gain Knowledge by
our programs, Practice on tool , write and Clear the
Exam
05 06
UPGRADE
At 360 Skills we offer not just one technology
training but offers Skill Development Programs to
Cater Organization Unique Skill Development,
Enhancement and Upgradation Needs.

360 SKILLS PVT LTD COMPANY PROFILE 21

IT TRAININGS AT 360 SKILLS
360 SKILLS Specializes in Role based Training to cater every organization need.

DYNAMICS 365 MICROSOFT PROJECT SERVER

End User, Functional, Administrator,
01 02 Team Members, Team Leads, Project
Implementers, Customizers, Developers Managers, Administrators, Implementers,
developers

MICROSOFT SHAREPOINT MICROSOFT OFFICE

End User, Power User, Administrators,
03 04 Word, Excel, PowerPoint, Project, Visio
Implementers, Developers

OFFICE 365 MICROSOFT AZURE

End Users, Power Users, Administrators
05 06 Administrators, Developers, DevOps

AMAZON WEB SERVICES (AWS) MICROSOFT SQL SERVER

Administrators, DevOps, Developers
07 08 Administrators, Developers

360 SKILLS PVT LTD COMPANY PROFILE 22

 MANAGEMENT TRAINING AT 360 SKILLS

PROJECT MANAGEMENT - PMP PROJECT MANAGEMENT – PRINCE 2

PROJECT MANAGEMENT PROFESSIONAL Certification
01 02 Projects IN Controlled Environment(Prince2) is
is the Industry Recognized Project Management Standard / he Industry Recognized Project Management
Certification by PMI Standard from AXELOS

PROJECT MANAGEMENT – ACP IT INFRASTRUCTURE LIBRARY (ITIL)

PMI Agile Certified Practitioner (PMI-
03 04 AXELOS’ Information Technology Infrastructure
ACP)® is based on agile principles and Library, is a set of detailed practices for IT service
agile techniques management

CERTIFIED BUSINESS ANALYSIS PROFESSIONAL TOGAF 9

Certified Business Analysis Professional (CBAP) is a
05 06 TOGAF®, an Open Group standard, is the open
professional Business Analysis certification from Enterprise Architecture standard used by the world’s
International Institute of Business Analysis (IIBA) leading organizations to improve business efficiency

PROJECT MANAGEMENT - CAPM SOFT SKILLS

Certified Associate in Project Management
07 08 Leadership, Influencing, Interpersonal,
by PMI for Beginners Communication and Professional Skills Training

360 SKILLS PVT LTD COMPANY PROFILE 23

360 SKILLS TRAINING DELIVERY

CLASSROOM E-LEARNING CORPORATE

VIRTUAL CLASSROOM 1 – 1 PREMIUM

360 SKILLS PVT LTD COMPANY PROFILE 24

OUR AWESOME CLIENTS
Partial Clients List

Bay Square – Business Bay, Burj Khalifa District Sector 63 , Noida, U.P, India 7C, Omaxe Gurgaon Mall, Sohna Road
Dubai – UAE Gurgaon, Haryana 122001
www.wms-spl.com http://www.ginormous.in
http://www.ireoprojects.co.in

Ergo Space Solution

BSi Business Park , H-140, Sector 63, Noida, Sector 63 , Noida, U.P, India Sec-37, Gurgaon, Haryana
India
www.knowledgewoods.com
www.learnbridge.in

360 SKILLS PVT LTD COMPANY PROFILE 25

THANKS FOR YOUR PRECIOUS TIME !
Please share your feedback and ideas!

Contact us: Follow us on:

453-454, JMD MEGAPOLIS, GURUGRAM, INDIA facebook.com/360skills

+91 981 881 1315 in linkedin.com/company/360Skills
Info@360skills.com plus.google.com/+360SkillsPvtLtd