Professional Documents
Culture Documents
Introduction
1.1. Introduction:
The internship is an integral part of the BBA, MBA, Engineering and medical education
programs all over the world. This internship period provides me with valuable insights
into the professional and industry-oriented practical knowledge and experience to fulfill
the academic requirements of my internship program, each department contribute as
per program for working and providing support and inspire me to get a successful and
inspire me to get a successful end result of the report.
An internship report for the business program includes an outline of the business of the
company for which I worked, summarize the work and discuss the specific relevant
aspects of my internship period. These guidelines attempts to explain the purpose of the
internship report .it includes recommendations on the focus my report have taken in to
fulfill the academic requirements associates with the internship and it offers suggestion
on improving my writing style.
The present study was not out of limitations. But as an internship student it was a great
opportunity for me to know the banking activities of National Bank Limited. Some of the
limitations are as follows:
The main constraints of the study is limited access to information, which has
hampered the scope of analysis
Due to the limitations of report size many of the aspects could not be discussed
in present report.
Every organization has that is not revealed to others. while collecting data it was
not possible to collect such information that hampers the confidentiality
The Jews in Jerusalem introduced a kind of banking in the form of money lending before
the birth of Christ. The word ‘Bank’ was probably derived from the word ‘bench’ as
during ancient time Jews used to do money -lending business sitting on long benches.
First modern banking was introduced in 1668 in Stockholm as ‘Savings Pis Bank’ which
opened up a new era of banking activities throughout the European Mainland.
In the South Asian region, early banking system was introduced by the Afghan traders
popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan came to
India and started money lending business in exchange of interest sometime in 1312 A.D.
They were known as ‘Kabuliwallas
A bank is a financial institution whose primary activity is to act as a payment agent for
customers and to borrow and lend money. It is an institution for receiving, keeping, and
lending money.
Banks have influenced economies and politics for centuries. Historically, the primary
purpose of a bank was to provide loans to trading companies. Banks provided funds to
allow businesses to purchase inventory, and collected those funds back with interest
when the goods were sold. For centuries, the banking industry only dealt with
businesses, not consumers. Banking services have expanded to include services directed
at individuals, and risk in these much smaller transactions is pooled.
The name bank derives from the Italian word banco “desk/bench”, used during the
Renaissance by Florentines bankers, who used to make their transactions above a desk
covered by a green tablecloth. However, there are traces of banking activity even in
ancient times. In fact, the word traces its origins back to the Ancient Roman Empire,
where moneylenders would set up their stalls in the middle of enclosed courtyards
called macella on a long bench called a bancu, from which the words banco and bank
are derived. As a moneychanger, the merchant at the bancu did not so much invest
money as merely convert the foreign currency into the only legal tender in Rome—that
of the Imperial Mint.
Banking law is based on a contractual analysis of the relationship between the bank and
the customer. The definition of bank is given above, and the definition of customer is
any person for whom the bank agrees to conduct an account.
The law implies rights and obligations into this relationship as follows:
1. The bank account balance is the financial position between the bank and the
customer, when the account is in credit, the bank owes the balance to the
customer, when the account is overdrawn, the customer owes the balance to the
bank.
2. The bank engages to pay the customer’s cheques up to the amount standing to
the credit of the customer’s account, plus any agreed overdraft limit.
Banking is the backbone of the national economy. All sorts of economic & financial
activities revolve round the axis of the bank. As the industry produces goods &
commodities, so does the banks create & control the money market & promotes the
formation of the capital. From the point of view banking a technical profession can be
termed as industry. Services to its customers are the products of the banking industry
besides being a pivotal factor in promoting capital formation in the country. As all
economic & fiscal activities revolve round this important industry, the role of banking
can hardly be over emphasized.
Circumstances being such, it becomes imperative to find out the role of banks now
playing in the country & analyze its operational aspects so as to ascertain the
importance of this fragile financial sector & its overall impact on the national economy.
To do this a thorough study as to its distribution, expansion & contribution is essential
to comprehend its past, present & future bearings for the growth & development of the
banking sector of the country.
In global context, the role of banks is far reaching & more penetrating in the economic &
fiscal discipline, trade, commerce, industry, export & import et5c all are carried through
the banks. Banks are the only media through which the international trade & commerce
are being carried out .Moreover the entire credit transaction, both national &
international is done through the banks.
National Bank Limited has its prosperous past, glorious present, prospective future
and under processing projects and activities. Established as the first private sector bank
fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest
private sector Bank with the passage of time after facing many stress and strain. The
members of the board of directors are creative businessmen and leading industrialists
of the country. To keep pace with time and in harmony with national and international
economic activities and for rendering all modern services, NBL, as a financial institution,
2.5. Vision:
2.6. Mission:
Effort for expansion of our activities at home and abroad by adding new dimensions to
our banking services are being continued unabated. Alongside, we are also putting
highest priority in ensuring transparency, accountability, and improved clientele service
as well as to our commitment to serve the society, through which we want to get closer
and closer to the people of all strata. Winning an everlasting seat in the hears of the
people as a caring companion in uplifting the national economic standard through
continuous s up gradation and diversification of our clientele services in line with
national and international requirements is the desired goal we want to reach.
2.7. Mechanisms:
To identify customers credit and other banking needs and monitor their
perception towards our performance in meeting those requirement.
To cultivate a working environment that fosters positive motivation for improved
performance
To increase direct contract with customers in order to cultivate a closer
relationship between the bank and its customers.
To review and update policies, procedures and practices to enhance the ability to
extend better services to customers.
To train and develop all employees and provide adequate resources so that
customer needs can be responsibly addressed& to strive for customer
satisfaction through quality control and delivery of timely services.
The Managing Director (MD) of NBL is the chief Executive of the Bank. .His Duty is
numerous. He is responsible for administering the business affairs of the bank. He is
also concern with planning and implementation. He may be appointed on contractual
basis for certain period. Under the leadership of managing director ,there are
three(3)Deputy Managing Director(DMDs),sixteen (16) divisions are found in NBL, each
division is lead by either an Executive Vice President (EVP)or Senior Vice
President(SVP)or Vice President (VP).
Chairman
MD
AMD
DMD
SEVP
EVP
SVP
VP
Senior Assistant VP
Assistant VP
SPO
Principal Officer
Senior Officer
Provisionary Officer
Officer
Earning the highest level of trust requires the balanced provision of value to four
constituents: customers, shareholders, market environment & society and employees.
Through this process, the Bank aims to contribute to the sustainable development of
society as a whole, and to fulfill corporate social responsibly (CSR). The bank has taken
strong initiative in various areas for attaining greater social goals. To reinforce CSR
activities, the bank has focused in the areas of employment, education, sports & cultural
activities, and disaster relief.
2.11.1 Employment:
NBL has been continuously creating new fields of employment every year by way of
expansion of its business activities and branch network. In 2008, the Bank created
employment for 305 personnel’s.
2.11.2. Education:
National Bank Foundation was established in 1989 for fulfilling responsibilities for
welfare of the society. It has been running the National Bank Public School and College
in Moghbazar, Dhaka where about 1000 students are studying in the School section from
class I to class X, while 140 students at the college section. In 2012, 79 students
appeared at the SSC Examination and 45 students appeared at the H.S.C. Examination
and both the examinations 100% came out successfully. The bank has been
accommodating prospective graduates of recognized universities for completing their
internship.NBL also awarded stipend and scholarship to the brilliant children of the
employees of the bank.
Demand Deposit
Pay Order
2) Current Deposit:
National Bank Limited offers customers current deposit facility for day-to-day business
transaction without any restriction. Current deposit is purely demand deposit. There is
no restriction on withdrawing money. No interest is given on deposited money. It is
justified when funds are to be collected and money is too paid at frequent interval.
National Bank Limited offers interest on customer's short term savings and gives facility
to withdraw money any time. Generally various big companies, organizations,
Government Department, keep money is STD account .Frequent withdrawals is
discouraged and requires prior notice. The deposit should be kept for at least seven days
to get interest.
Rate:
For Financial & Non Bank Financial institution -1%
For Institutional deposit other than Financial Institution & Non Bank Financial
Institution-4%
FDR Rate:
6) RFC Deposit
National Bank Limited gives opportunity to maintain foreign currency account
through its authorized dealer branches. Bangladesh nationals residing abroad or
foreign nationals residing abroad or Bangladesh and foreign firms operating in
Bangladesh or abroad or Foreign missions and their expatriate employees.
7) NFC Deposit
National Bank Limited gives opportunity to maintain foreign currency account through
its authorized dealer Branches. All non – resident Bangladeshi nationals and persons of
Bangladesh origin including those having dual nationality and ordinarily residing
abroad may maintain interest bearing NFCD
In Case Of lost cheque book, account holder has to place a general diary(GD) and must
have to fill an indemnity bond which has been authorized by the introducer with a
stamp Paper of 150& stop payment is given by the bank so that no payment can be
made by any branch.
Application Form for Current /Savings/STD/FDR Account holder:
Personal account
Information about & photo of Nominee.
Signature of account holder
voter id no. of nominee &account holder
Information about & photo of account holder
Transaction profile
KYC(know your customer) form-1
i) Meaning of clearing:
Clearing is a process one mechanism set up by the bankers for the purpose of setting
their reciprocal debts, by exchanging among themselves bills, drafts or cheques drawn
on one another. Clearing is a system by which a bank can collect customers fund from
one bank to another through clearing house.
Outward Clearing: When the branches of a bank receive cheque from its
customers drawn on the other banks within the local clearing zone for collection
through clearing house, it is Outward Clearing.
Inward Clearing: When the banks receive Cheque drawn on them from other
banks in the clearing house, it is Inward clearing.
vi) Receiving cheque for collection:
In NBL cheques of its customers are received for collection from other banks. In case of
receiving cheque, following points should be kept in mind:
Name of the account holder same in the cheque & deposit slip
Amount in the cheque &deposit slip must be same in words &in figure
The cheque should not carry a date older than the receiving for more than 6
month and Bank &Branch name of the cheque ,its number& date in the
deposit slip
Signature for confirmation of date ,amount in word/ in figure cutting &
mutilation of cheque and Cheque must be crossed
Account number in the deposit slip must be clear
Depositor’s signature in the deposit slip and Cheque must be signed
After receiving cheque the the crossing seal & endorsement seal must be given before
send for clearing. After collection of the cheque officer record it in the computer,
i) b .Pay Order:
Pay order is an order by an issuing branch or bank upon client for made payment of the
amount mentioned there in that named pay on according to client order. Pay Order
issued only for local payment.
Pay order issue Process:
1. For issuing pay order the client has to submit an application form to the remittance
department in the prescribed form properly filled up & signed by applicant.
2. Applicant has to pay in cash or through cheque
3. The bank issue a pay order duly crossed A/C payee
Charges
Up to 500000- Above 500000-
Commision-50 Comission-100
Vat – 15% of commission VAT-15%
i) C. Demand Draft:
Demand draft is an instrument containing an order of the issuing branch upon another
branch known as Sirajgong branch for payment of a certain amount of money to the
payee or to his order on demand by the beneficiary presenting the draft itself.
Necessary vouchers are prepared like debit, credit &contra voucher & send for transfer.
vi) Supplementary:
NBL prepares supplementary to keep record of all about all the transactions occurs in a
transaction day. Supplementary is prepared at the next day of the working day.
Supplementary for cash credit
Supplementary for fixed deposit
Supplementary for SOD
Supplementary for Income
Supplementary for STD
Supplementary for NBL monthly savings scheme
Supplementary for savings bank deposit
Supplementary for Liability
Officer ensure that all the writing on pay slip have been right.
They count money & write denomination in the backside of the payslip
Then officer put cash receive seal on the carbon copy of the pay slip
Officer put his signature on the carbon copy of the pay slip
Then register in cash receive register book.
B. Cash Payment:
When depositors want to withdraw money then he present or order cheque for
withdrawing cash from cash counter. At first deposit holder present his cheque on
the deposit desk. Then the authorized officer checks that Cheque and amount has
been balance in his account. When every things right then the amount has been
Any receive & payments through cheque are first posted in computer & then are send to
cash department. Online receipt & payment are also are posted in computer either in
cash or cheque & vouchers are posted in computer. So deposit plays an important
function in the overall banking activities. It is the centre of all banking act ivies. So as a
private bank NBL is trying it’s best to extend their service to the public. NBL, Sirajgong
Branch provides all kinds of commercial banking services to its customers General
banking is engaged in cash receipt, payment, cheque clearing, opening accounts, deposit
scheme, and local remittance etc. So if the MBL wants to continue a profitable business
and position itself as one of the top bank in the bank arena then it has to earn the trust
of their assets and must be concerned about their commitment to the customers.
3.8 CARDS Department:
There are different kinds of cards in NBL:
Gold International
Silver International
Gold Local
Silver Local
Power Cards
It is a Pre-paid Card
Yearly/Renewal Fee Tk. 200/ - just
May be issued and refilled from RFCD/FC Account
Acknowledged at all VISA POS shippers
Money withdrawal at all ATM stalls bearing VISA and Q-trade logo(Except HSBC
in for cold hard currency Bangladesh)
Drawing of Cash:
Big locker.
Medium locker.
Small locker.
For appreciating this administration, customers need to give charge yearly Tk.2500/ - ,
Tk.2000/ - and Tk.1500/ - for vast, medium and little locker individually.
The duties of loan department are to issuing various types of loans to the respective
customers. Security on Drift (SOD) is one of the major loan which is provided by the NBL
of Shibgonj Branch. In this section of banking I got huge knowledge about loans & that
are:
Over Draft
Lease Finance
Home Loan
SME Loan
Consumer Credit
Trade Finance
Home loan
Force of lawyer (enrolled) and so forth.
Payment: Monitoring the movement through dispensing planning. Case in point, on the
off chance that anyone takes an advance from NBL 50crore for a building, every stride is
managed and as per that cash is given the segment of 50crore one by one.
Recuperation: After the time period bank gather the cash as per the agreement from
the customer.
Over Draft: NBL offers overdraft facility for corporate customers for day-to day
business operations.
Lease Finance: National Bank Limited offers leasing facility for clients with easy
installment facility.
Financing Area
Capital machinery.
Different equipments.
Medical equipments.
Lift or elevator.
Construction equipments.
Consumer durables.
Fast processing.
Home Loan: NBL offers home loan facility for purchasing flats or construction of
house.
Financing amount extends up to 70% or Tk. 75, 00,000 which is highest of total
construction cost.
Grace period available up to 9 months in flat purchase or 12 months in
construction.
Eligibility
Any Bangladeshi citizen or NRB, who is capable of repayment, can apply for this
loan
SME Loan: NBL offers financial support to small businessmen/enterprise with new
products named “Festival Small Business Loan” and “NBL Small Business Loan” has been
introduced in the Bank.
Maximum Tk.3.00 lac (Festival Scheme) and Maximum Tk.5.00 lac (Small
Business Scheme).
3 Months (Festival Scheme) and 5 years (including 1 month grace period (Small
Business Scheme))
Eligibility
Customer Loan: NBL offers consumer credit facility for retail customers.
Financing items
Fast processing.
Competitive interest rate.
Customer satisfaction
From the study of the graph we find that the customers are disagree & strongly disagree
about the ATM booth facilities of NBL.Bank should establish some other ATM booth in
various location on Dhaka city to satisfy those valued customers of NBL.
Strongly Agree 2
Agree 1
Neutral 6
Strongly Disagree 15
3.11.2 Satisfied With Interest Rate:
The satisfaction level is too high than the dissatisfaction level in the view point of bank
interest rated that is provided by NBL. So we can say that the customers of NBL is
satisfied with the bank interest rate.
Strongly Agree 9
Agree 14
Strongly Agree 0
Agree 0
Neutral 8
Strongly Agree 10
Agree 17
Neutral 3
3.11.5 Automation & Security:
Disagree 0
43 | P a g e “An Analysis of General Banking Activities”
Strongly Disagree 0
From the observation we find that the customers are very satisfied with its automation
system & security system because the graph shows that maximum people believe the
bank in the view point of these two matters.
Strongly Agree 14
Agree 10
Neutral 6
Disagree 0
Service of the bank is quite good. Most of the customers are satisfied with its service. So
it is up to the bank to retain the level or even make it higher for a long time.
Strongly Agree 8
Agree 16
Neutral 6
Disagree 0
Strongly Disagree 0
This report has been done as per the requirement for successful completion of the
Internship program. Exposure to the business world and acquiring practical work
experience was the primary objective of this report. I was attached with National Bank
Ltd at its Shibgonj Branch for my internship. Through internship I got the basic idea
about the corporate culture and practices. It was a great experience. 01 May 2017 to 31
July 2017 these three month journey of my internship with National Bank Limited was
very delightful. I enjoyed a lot. All the stuffs of the bank are very friendly and helpful. I
was very lucky to get chance to experience in different departments within these three
months. Those are described below:
The first department I worked was front desk. I was there from 1 st May to 24th May &
May in charge was Dilruba Akter (Assistant Officer) is also there to help me to
understand my job. I found Front Desk a little difficult. My job was to attain and help the
clients directly. I had to help clients by providing information, helping to fill up Account
opening, DPS opening, MSS opening, DBDS opening, SBDS opening, FDR opening, MBS
opening, SSS opening forms etc.
4.3.2 Clearing
The 2nd department I worked was clearing. May 25th to June 20 I was also appointed in
clearing department. My in charge was Salman Ahmed (Assistant Officer), and Raqibul
Hassan (Officer) in clearing department cheque from other banks transaction happens.
My job was to entry those transactions in a register and at the end of the day sum up the
amount and check with the automated amount from computer. The amount must be
same.
I was in cash department from 21 st June to 2nd July. My in charge was Salman Mahmud
(Officer). There were also some other stuff working in cash are Polash Kanti Paul
(Assistant Officer), and Salman Ahmed (Cash In Charge).My duty in cash was to entry
cheque and deposits slips amount and number in registers and give the serial number to
the cheque and deposit slip according the register entry number. There were two
register one is to entry the cheque number and amount. Another register is for entering
deposit slips number. Cheques are entered in debit register because with cheque bank
gives money to customer which is debit and deposit slips are entered in credit register
because with using deposit slip customer deposit money to bank which is earning for
bank and that is why it is credited. At the end of the day I had to sum up register
individually and check them with automated amount get through the computer. The
amount must be some other wise it will be revised thoroughly and correct the mistake.
Another job I did there is sorting the cheque according the prefix of the account number.
I had to also sort out the Demand Payable Slip (DPS) according their type. There are
The 5th department I worked was Foreign Remittance. July 23 rd to July 31st I was also
appointed in Remittance department. My in charge was Shaila Monower ( Senior
Officer), and Raqibul Hassan (Officer) in Remittance department Foreign Remittance
from other Exchange Service transaction happens. My job was to entry those
transactions in a register and at the end of the day sum up the Pin Number and check
with the automated amount from computer. The amount must be various.
Concluding Remarks
5.2. Recommendations:
The bank should take the initiative to develop an effective research and
development center to get innovative ideas to capture the competitive market.
5.3 Conclusion:
The research paper is all about the General Banking and new products and services of
National bank ltd. National Bank is the first private bank of Bangladesh. The existing
products were successful to reach the consumer’s mind and as a result the number of
NBL has increased day by day. The old customers were satisfied with the existing
Products but day by day the numbers of consumers are increasing and with that the new
generation is getting connected with NBL.
Reference Books
Annual Reports
Other References
Websites
www.nbl.com
www.bangladeshbank.org.bd
www.bankingsectorofbangladesh.com
List of Abbreviation