Digital Vision Network

5000 Series

Downgrade Instructions from

Software Release 2.9 to 2.7

Version 2.7, September, 2009

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 Copyright 2009
Johnson Controls, Inc.
All Rights Reserved
(805) 522-5555
www.johnsoncontrols.com
No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.

These instructions are supplemental. Often they are supplemental to other manufacturer’s
documentation. Never discard other manufacturer’s documentation. Publications from Johnson
Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.

If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.
shall not be liable for any translation errors contained herein or for incidental or consequential
damages in connection with the furnishing or use of this translated material.
 DVN 5000 Downgrade Instructions
This document provides instructions for downgrading the Digital Vision Network (DVN)
5000 Series from software Release 2.9 to Release 2.7 by replacing the system drive provided
in the following kits:

Table 1: Package Contents

Product Code Description
DVN-SYSHD27-16  DVN 5000 Rackmount Serial ATA System Drive with Attached Front Panel
Bracket
 This Document
DVN-DESK27-002  DVN 5000 Desktop 250 GB Hard Drive
 This Document
DVN-DESK27-005  DVN 5000 Desktop 500 GB Hard Drive
 This Document
DVN-DESK27-010  DVN 5000 Desktop 1 TB Hard Drive
 This Document

NOTES
 This downgrade process should only be performed on new DVN 5000 units
running Release 2.9 and that have no video data saved.
 DVN 5000 Rackmount units must have either a LSI™ or Broadcom RAID
controller. To determine the RAID controller manufacturer, upon power up,
the <CTRL-C> prompt appears for LSI RAID controllers or <CTRL-R> for
Broadcom RAID controllers.
 Information in this document is for Johnson Controls Branch office use only.
 The instructions provided in this document should be performed only by a
qualified DVN technician (in Europe, technicians must be DVN-certified).
Mishandling of the DVN by an unqualified or uncertified individual resulting in
damage to the system voids the DVN’s warranty.
 For more information on replacing the DVN 5000’s system drive, refer to the
DVN 5000 Rackmount Series System Drive Replacement Instructions (Part
Number 24-10129-98).

Start by unpacking the equipment provided in the kit. Carefully inspect the equipment for
damage as soon as you receive it. If the contents of a container are damaged in any way,
notify the carrier and your Johnson Controls representative immediately.

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© 2009 Johnson Controls, Inc.
DVN 5000 Series Downgrade Instructions

SYSTEM DRIVE REPLACEMENT

The downgrade instructions vary according to the type of DVN 5000 unit (Rackmount or
Desktop).
 For DVN 5000 Rackmount Series servers, perform the instructions in “Replacing
the System Drive on DVN 5000 Rackmount Series Servers” on page 2.
 For DVN 5000 Desktop Series server, perform the instructions in “Replacing the
Hard Drive on DVN 5000 Desktop Series Servers” on page 3.

Replacing the System Drive on DVN 5000 Rackmount

Series Servers

 To replace the system drive on a DVN 5000 Rackmount:

1. Remove any CD or DVD from the internal drive, if present.
2. Shut down the DVN. Click Yes when the warning message appears.
3. Open the door on the front of the unit to access the drive bay.
4. Disengage and slide all data drives out 2 inches.
5. Carefully remove the system drive from the drive slot labeled SYSTEM in
the drive chassis.

System Drive

Figure 1: DVN 5000 Rackmount with a 5-Bay Drive Chassis

6. Disconnect any USB devices, such as external CD/DVD drives or USB

flash drives, from the DVN.
7. Carefully insert the replacement system drive into the drive slot labeled
SYSTEM in the drive chassis. Press the handle until it clicks and the drive
is secured.

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Downgrade Instructions DVN 5000 Series

8. Gently pull on the drive to verify that it has been securely installed.
9. Restart the DVN and log onto RemoteControl.
10. Shut down the DVN. Insert and secure the 4 RAID drives in the proper
order.
11. Restart the DVN and log onto RemoteControl. Skip to “Setting up the
Storage Drive (Rackmount Only)” on page 4.

Replacing the Hard Drive on DVN 5000 Desktop Series

Servers
 To replace the hard drive on a DVN 5000 Desktop:
1. Remove any CD or DVD from the internal drive, if present.
2. Shut down the DVN. Click Yes when the warning message appears.
3. Disconnect any USB devices, such as external CD/DVD drives or USB
flash drives, from the DVN.
4. Open the door on the front of the unit to access the drive bay.
5. Unlock the drive by moving the locking switch to the right. See Figure 2 for
the location of the locking switch.
6. Carefully remove the hard disk drive from the unit.
7. Insert the new hard disk drive into the drive bay slot. See Figure 2.

DRIVE BAY

LOCKING SWITCH
Left (Locked)/Right (Unlocked)

Figure 2: Inserting the Hard Disk Drive (DVN 5000 Desktop)

8. Press the hard disk drive into the slot until the drive is secure.
9. Lock the drive into place by moving the locking switch to the left.
10. Gently pull on the drive to verify that it has been securely installed.

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DVN 5000 Series Downgrade Instructions

11. Restart the DVN and log onto RemoteControl.

12. Skip to “Activating the DVN License” on page 6.

SETTING UP THE STORAGE DRIVE (RACKMOUNT ONLY)

 To set up the storage drive:
1. In RemoteControl, navigate to the Setup>Storage Configuration screen.

2. If there is a drive in Storage Group 1, select it and click Delete Disk. When
asked if you want to delete the allocated disk space too, click No.
If there is no drive in Storage Group 1, skip to the next step.
3. Select the Devices tab.
4. Select Partition 1 under Disk 1.

5. Click Delete. When prompted to confirm the operation, click Yes.

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Downgrade Instructions DVN 5000 Series

6. Select the Not Allocated part of Disk 1. Click New.

7. Make sure the drive letter assignment is “E”.

On DVN models with arrays of 3 TB or greater, the first array will be
assigned “E” and the second array will be assigned “F”.
After a minute or so the disk will be ready.
8. Select the Disks tab. Click Add Disk.

9. Click Browse and select the drive letter(s) as noted in step 7. Click Ok.

10. Click Ok again.

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© 2009 Johnson Controls, Inc.
DVN 5000 Series Downgrade Instructions

ACTIVATING THE DVN LICENSE

 To activate the DVN license:
1. Navigate to the Setup>System Configuration screen.
2. Click Upgrade next to the License field. The Extended License Request
dialog box appears.

3. Contact a JCI Customer Service representative for a license key.

 Phone (Americas/Asia): (414) 524-7906 (call between 7:30 and 4:15
CST)
 Phone (Europe): +49 20 12 40 04 50 or +33 6 72 99 49 66 (call between
0900 and 1700 GMT – Germany)
As an alternative, send an e-mail to:
Americas/Asia: software.manufacturing@jci.com
Europe: sw.authorize@jci.com
Include the Advanced Order Management System (AOMS) order number,
DVN code number, serial number, user name, city, and state.
4. Enter the license key into the Key field and click OK.
5. Answer Yes to the message stating that the server may be restarted.

6. Click OK again. After the server restarts, log on again and verify the DVN’s
license information is correct.

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