AJALEAH K.

DEAN
10 ASPEN DR. GREENSBORO, NC 27409 *336 405 9980 Cell*
deanleah@ymail.com

EXECUTIVE SUMMARY

Obtain a position where I can utilize my customer service experience which I have more than 5 years in face to face
as well as inbound and outbound customer care. Also experience in working at the service desk and team
management in the retail industry.

N CORE QUALIFICATIONS
 Microsoft Word/ Excel  Meticulous attention to  Deadline- Oriented
 Microsoft Publisher detail  Complex Problem
 Microsoft Power Point  Report Development Solving
 Microsoft Access  Customer Service  Communication (Written/
 Typing (69 WPM)  Team Management Verbal)
 CRM Software  Data Entry  iSIGMA System
Experience

PROFESSIONAL EXPERIENCE

Bojangles, Greensboro NC July 2012 – Nov. 2016

Crew Member, Team Trainer, Shift Manager
 Provide Quality Customer Service
 Maintain Inventory Levels
 Handle Daily Sales
 Balance Nightly Cash Receipts
 Quality Assurance
 Up Sell Food and Beverage Items

APAC Customer Service, Greensboro NC July 2015 – Dec. 2015

Customer Service Representative

 Provide Quality Customer Service

 Cater to customers questions and concerns quickly and accurately
 Assist Members with billing questions
 Consistently meet the established productivity, schedule adherence, and quality standards
 Correctly and accurately document Members account during every transaction
 Process customer payments
 Change Features and Plans
 Transfer Calls

Walmart July 2016 – May 2017

Cashier, Service Desk Associate

 Provide Quality Customer Service

  Respond Promptly to Customer Inquires
 Handle and Resolve Customer Complaints
 Process Refunds and Exchanges
 Locate Items for Customers
 Handle cash payments as well as credit/debit card payments
Scan Items and Bag Them Properly

EDUCATION

Southwest Guilford High School- High Point, NC 2012

General Academics