Six Sigma – Green Belt Training

Part 17

© 2016 Skillogic Knowledge Solutions. All Rights Reserved

 Analyze

Pareto Chart - Minitab

2
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Pareto Chart - Minitab

Tool Utility: Useful tool identify factors/segments which contribute to the majority of the effect
How: Minitab > Quality Tools > Pareto Chart

3
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Pareto Minitab Inputs

Choose ‘Chart defects table’ – Labels in ‘Defects’ and Frequencies in ‘Counts’

4
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Pareto Minitab Inputs

5
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Process Map Analysis

Tool Utility:
Useful tools to approach process from customer perspective. Understand what does
customer feel and what customer values. It solves two important purpose:
– Identification of problems and improvement opportunity in the process
– Sense of urgency to improve as it is seen from customer perspective

Types Of Analysis:
What does the customer feel?. “The moment of Truth”
Which parts of the services provided, customer is ready to pay? ”Value to customer”
Wait time in process

Further on the three key components to the process map analysis:

•Moments of truth helps us on focusing on customer and this paradigm change in approach
changes the comfort level at which the process is operating. With this approach we try to study
the customer – process interaction. We also study the touch points of customer with the process
and improve the experience.
•Value analysis is process of studying the value add activities and non-value add activities in the
process. Every activity within the process is seen as whether it adds any value to customer or
not.
•Wait time is related to the process workflow.

6
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Understanding a Process

7
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

Types of FLOWCHARTS Useful

8
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

ACTIVITY FLOWCHARTS

9
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

DEPLOYMENT FLOWCHARTS

10
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Analyze

HOW TO CREATE FLOWCHARTS

11
© 2016 Skillogic Knowledge Solutions. All Rights Reserved
 Skillogic Knowledge Solutions

Call Us
@ 901-989-9000

If you are looking for Six Sigma training in Hyderabad

along with certification then visit:
http://in.skillogic.com/six-sigma-training/six-sigma-
certification-hyderabad/
12
© 2016 Skillogic Knowledge Solutions. All Rights Reserved