Individual Exercise: Audit Plan and Pransa Workshop.

Skills Unit: Prepare the audit plan and a quality management system and perform
the audit process of a quality management system

Name and surname of Participant:

PREPARATION AND RESOLUTION OF AN INDIVIDUAL EXERCISE

The resolution of an individual exercise enables the acquisition of a number of specific skills related to the
Skills Unit in question.

Each participant must analyze and interrelate the information provided in the Individual Exercise -IE the
related Skills Unit material, seeking and expanding information through other external sources such as the
Internet, to be able to take decisions and propose appropriate solutions in respect of the situation in
question.

Once solved, the solution is sent to the Tutor. The knowledge and consistency of the arguments is
assessed, rather than the length of the answers

The steps to carry out the preparation, resolution and delivery format of the individual Exercise are
available in the main window, "Virtual Campus", through Resources> Documentation / General
Documentation.

DELIVERY FORMAT
The documents answering the individual exercise, must meet the following formal requirements:

1. Return the file in Word format.

2. The file name must have the following structure: IE_NameIE_Surname1_Surname2.doc

For example the student Julio Diaz Garcia, IE called "The Relationship Management" would name
the file as IE_Management_Relations_Díaz_García.doc

3. Use Arial 10-point font. The document pages have to be numbered.

4. At the top of the document the field Name and Surname must be completed for the Participant.

The individual exercise presented below, is a teaching example developed with the sole educational aim
of helping the student in his learning.

From the information presented in each company, only that which appears on its website is real. The
added data is only to create situation that serves as an example for the student, without prejudice to the
performance of the company.
 PART A: AUDIT PLAN

YUEN Communications S.A. is a supply and installation company specialized in computers and
communications that began operations in 1998. The company operates out of its facilities in Madrid, and
continues to confirm its widespread reputation for quality work and service, providing communications
services to a variety of customers, including local government, government agencies and customers in the
trade and industry sectors.

As evidence of the excellence of the services provided to its customers, the company is committed to
operate based on a quality management system, verified by an independent body, therefore, it has signed
a contract with Bureau Veritas Certification to conduct a third party audit to be held next month.

Audit Plan and Garage Workshop

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 PART B: PRANSA WORKSHOP

During the certification audit carried out on the PRANSA facilities, vehicle repair workshop, the auditor
asks the operator to show the quality system documentation that has been handed out. In the workshop
there is a workman and a foreman, who is in turn the quality manager of the company.

According to the data shown by the quality manager, the distribution of the quality system operating
procedures (Workshop) is as follows:

Distributed to (Name
Distributed document Edition Original custody Delivery date
and Position)

PT 7 – Preventative Quality Luis López –

1 19-08-10
maintenance procedure Manager Mechanical Operator

Quality Luis López –

PT 9 - Calibration Procedure 1 02-10-11
Manager Mechanical Operator

PT 12 - Vehicle repair Quality Luis López –

1 19-11-11
procedure Manager Mechanical Operator

PT 13- Vehicles diagnostic Quality Luis López

1 29-11-11
procedure Manager Mechanical Operator

PT 14 – Installation procedure Quality Luis López –

2 21-06-12
of speed limiters Manager Mechanical Operator

PT 18 – Tuning procedure Quality Luis López –

1 19-11-11
pumps Manager Mechanical Operator

The workman Luis Lopez takes out a folder where are all procedures he has are contained, and notes that
he has a copy of:

■ PT 7 - Preventative maintenance procedure - Edition 1

■ PT 9 - Calibration Procedure – Edition 1
■ PT 13 – Vehicle repair procedure - Edition 1
■ PT 14 – Installation procedure of speed limiters – Edition 1
■ PT 18 – Tuning procedure pumps - Edition 1

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TUTOR QUESTIONS
After carefully reading the individual work and using sources of information that you consider necessary,
you are asked to give solution to the following questions:

PART A
■ Within the mentioned contract, Bureau Veritas Certification has appointed you to
audit the quality system of the organization based on the requirements of ISO 9001.
■ To do this you are asked you to work out a plan for the audit using the templates
provided at the end of the case study.
■ The audit plan should ensure that the team can assess both the individual processes
and their interactions, which must include an array of processes that indicate which
elements of the standard will be reviewed in various departments.
■ Check the delivery deadline in the calendar.

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 AUDIT PLAN
Company:
Date: Site:
Team Leader:
Team members:

Audit Criteria:

Scope of the Audit:

TIME LEADER AUDITOR ACTIVITY TIME AUDITOR ACTIVITY

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 ISO9001: 2015 - PROCESS MATRIX Page. Of

COMPANY: Processes (Functions)

Scope of the Audit:

Exclusions / Justifications:

Understanding the organization and its

4.1
context

4.2 Understanding the needs and

expectations of interested parties

4.3 Determining the scope of the quality

management system

4.4 Quality management system and its

processes

5.1 Leadership and commitment

5.1.2 Customer focus

5.2 Quality policy

5.3 Organizational roles, responsibilities and

authorities

5.5 Responsibility, authority and

communication

6 Planification

6.1 Actions to address risks and opportunities

Audit Plan and Garage Workshop

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6.2 Quality objectives and planning to achieve
them

6.3 Planning changes

7.1 Resources

7.1.1 General

7.1.2 People

7.1.3 Infrastructure

7.1.4 Environment for the operation of

processes

7.1.5 Resources for monitoring and measuring

7.1.5.1 General

7.1.5.2 Measurement traceability

7.1.6 Organizational knowledge

7.2 Competence

7.3 Awareness

7.4 Communication

7.5 Documented information

7.5.1 General

7.5.2 Creating and updating

7.5.3 Control of documented Information

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8 Operation

8.1 Operational planning and control

Determination of requirements for

8.2
products and services

8.2.1 Customer communication

Determination of requirements related to

8.2.2
products and services

Review of requirements related to

8.2.3
products and services

Design and development of products and

8.3
services

8.3.1 General

8.3.2 Design and development planning

8.3.3 Design and development Inputs

8.3.4 Design and development controls

8.3.5 Design and development outputs

8.3.6 Design and development changes

Control of externally provided products

8.4
and services

8.4.1 General

8.4.2 Type and extent of control

8.4.3 Information for external providers

8.5 Production and service provision

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8.5.1 Control of production and service provision

8.5.2 Identification and traceability

8.5.3 Property belonging to customers or

external providers

8.5.4 Preservation

8.5.5 Post-delivery activities

8.5.6 Control of changes

8.6 Release of products and services

Control of nonconforming process outputs,

8.7
products and services

9 Performance evaluation

Monitoring, measurement, analysis and

9.1
evaluation

9.1.1 General

9.1.2 Customer satisfaction

9.1.3 Analysis and evaluation

9.2 Internal audit

9.3 Management review

10 Improvement

10.1 General

10.2 Nonconformity and corrective action

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10.3 Continual Improvement

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 PART B
■ After reading the case study, and following the guidelines for writing notes of
deviation, please fill out the following Note, identifying whether there is any
deviation, the non-compliance (objective evidence) and the point of the rule
breached.

AUDIT: COMPANY:

 Internal
 Certification DEPARTMENT AUDITED:
 Monitoring
 Renovation DATE: NOTE Nº:

STANDARD APPLICATION:

Deficiencies found:

Categorization:

 Non conformity
 Deviation
 Observation

Signature of auditor: Signature of auditee:

Send the response to the Tutor in this same file

Audit Plan and Garage Workshop

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 902 350 077
formacion@bvbs.es

www.bureauveritasformacion.com

Audit plan and Pransa Garage

 Bureau Veritas Formación, S.A. Unipersonal

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